Membership Engagement Manager Jobs in Indiana (NOW HIRING)

Wider Circle is looking for a Community Engagement Specialist in Louisville, KY/Jeffersonville, IN (New Albany, Clarksville and Serllersburg, IN also considered) to join our circle and play a vital role in running Connect for Life, our groundbreaking program that connects neighbors for better health, empowering them to live longer, healthier lives while finding joy in one another's company. The successful candidate will radiate confidence and empathy, establish trust with our members, and skillfully switch between group and one-on-one interactions. They will tirelessly utilize any means necessary to connect and engage with members, including in-person group events, one-one home visits, and telephone outreach. If you are passionate about serving your community and enjoy making connections, then come join us in our movement to battle healthcare inequity.

Company Overview

Wider Circle works with health plans and providers nationally to deliver unique community care programs that connect neighbors for better health. Centered on trusted relationships, Wider Circle connects health plan members with like-minded neighbors to inform, support and motivate one another, empowering them to be more proactive about their health. Wider Circle's trusted delivery network has been proven to drive resilience, improve member experience and engagement, and reduce inappropriate utilization and has been published in peer-reviewed literature. Today, Wider Circle offers its unique neighborhood care programs to tens of thousands of communities nationwide. To learn more, visit widercircle.com.

Responsibilities

Program Leadership: 

• Lead the Connect For Life program, utilizing Wider Circle's developed curriculum to build trust and promote health.  
• This means leading events, virtual and in person and creating a community of connected members. Members should, under your leadership, connect with each other, attend events frequently and support each other.

Event Planning and Hosting: 

• Strategically plan, and host virtual and in-person events to foster relationships among members and contribute to positive wellness outcomes.
•  Planning includes venue search, prep, and outreach to members to confirm their attendance to your events. 

Member Engagement:

•  Proactively contact members, ensuring participation in Chapter events and various group activities, conducting one-on-one home visits, and facilitating monthly engagement.
• Meet monthly requirements as it relates to member engagement, member attendance and helping members solve care needs. 

Documentation: 

• Record member interactions ( all member outreach, attendance, and attempts to contact members) for effective tracking and reporting through wider circles online digital systems in a timely manner. 

Leadership Identification: 

• Identify natural leaders within the community and invite them to serve as Wider Circle Ambassadors, enhancing member connections and event coordination. Ambassadors help support and grow communities, while encouraging a sense of purpose with our members. 

Prospective Member Outreach: 

• Connect with potential members, developing personalized plans to enroll them in the Connect For Life program. This could be via phone, 1:1 in person engagement or at events. 

Liaison and Partnerships: 

• Serve as a liaison, connecting members to their health plans and to each other. Support members in needs as it relates to helping them with health care services, doctor appointments or assisting them in closing care gaps. 

Accountability:

•  Hold yourself accountable for achieving membership engagement and growth goals, monitoring success through metrics such as attendance, feedback, and other relevant data.
• Manage your time and ability to track and report out on hours worked in a remote

Additional Responsibilities: These may be required based on your location and company need.

• Home Canvassing: Conduct in-home visits to, meet with members that you are unable to reach or to meet with them to review member needs and encouragement to get them to events. 

Physical Demands:

To successfully execute their role, Community Engagement Specialists and Leads must be able to perform the following essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Engagement personnel will be regularly required to:

• Safely and consistently drive to public places up to 160 miles away from their home
• Frequently carry up to 30 pounds of supplies
• Frequently stand and comfortably speak publicly, including projecting their voice in indoor and outdoor spaces in front of groups
• Routinely sit, stand, and walk to allow the team member to interact with members for the duration of each event effectively
• Ability to see and hear well enough to interact with members by phone and in-person and respond to member questions
• Ability to use a computer to view, enter and update information in different systems
• Effectively communicate with members in person or virtually

Requirements

• Bilingual: English/Spanish is a plus
• Transportation: Reliable transportation for home visits, willing to travel up to 160 miles on occasion.

• Team Player: Able to work well with others, contribute to a positive environment, and provide leadership when needed.
• Proactive: Take the lead on community engagement initiatives with minimal direction.
• Adaptable: Comfortable in a fast-paced, changing environment, and eager to learn and grow.
• Experience: 3+ years in community outreach, teaching, or facilitation. Healthcare experience is a plus.
• Education: Associate's degree preferred; 5+ years of relevant experience may be considered instead of a degree.
• Community Building: Experience creating or supporting a community of 500+ members.
• Organizational Skills: Able to prioritize tasks, stay organized, and follow through on commitments.
• Tech Savvy: Comfortable using web-based and app-based systems.
• Independent Worker: Able to manage tasks and responsibilities in a remote environment with little supervision.
• Flexible Schedule: Available to work outside regular business hours when needed.
• Drug-Free Commitment: Willingness to complete pre-employment drug testing and background checks.
  

Ideal Candidate:

• Passionate about helping others and building relationships.
• Excellent communication and presentation skills.
• Outgoing, positive, and able to engage people in person and virtually.
• Strong networking and leadership skills, with experience guiding peers.
  

Take a look at a day in the life of a Community Engagement Specialist:

https://youtu.be/51ZFqDgtLxA

https://youtu.be/raXuSCPMZaU

Benefits

Compensation

As a venture-backed company, Wider Circle offers competitive compensation including:

• As a venture-backed company, Wider Circle offers competitive compensation including:
• Performance-based incentive bonuses
• Opportunity to grow with the company
• Comprehensive health coverage including medical, dental, and vision
• 401(k) Plan
• Paid Time Off
• Employee Assistance Program
• Health Care FSA
• Dependent Care FSA
• Health Savings Account
• Voluntary Disability Benefits
• Basic Life and AD&D Insurance
• Adoption Assistance Program
• Training and Development
• Compensation: $21.31 - $23.74 per hour

And most importantly, an opportunity to LOVE, LEARN, and GROW with us!

Wider Circle is proud to be an equal-opportunity employer that does not tolerate discrimination or harassment of any kind. Our commitment to Diversity & Inclusion supports our ability to build diverse teams and develop inclusive work environments. We believe in empowering people and valuing their differences. We are committed to equal employment opportunity without consideration of race, color, religion, ethnicity, citizenship, political activity or affiliation, marital status, age, national origin, ancestry, disability, veteran status, sexual orientation, gender identity, gender expression, sex or gender, or any other basis protected by law.