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Member Navigator Jobs (NOW HIRING)

Umpqua Health

Care Navigator

Roseburg, OR · On-site

$54K - $62K/yr

CARE NAVIGATOR ONSITE EMPLOYMENT TYPE: Full-Time, Exempt About Umpqua Health At Umpqua Health, w ... Through member engagement, education, coordination, and barrier reduction, this role supports ...

Umpqua Health

Care Navigator

Roseburg, OR · On-site

$54K - $62K/yr

CARE NAVIGATOR ONSITE EMPLOYMENT TYPE: Full-Time, Exempt About Umpqua Health At Umpqua Health, w ... Through member engagement, education, coordination, and barrier reduction, this role supports ...

Umpqua Health

Care Navigator

Roseburg, OR · On-site

$54K - $62K/yr

CARE NAVIGATOR ONSITE EMPLOYMENT TYPE: Full-Time, Exempt About Umpqua Health At Umpqua Health, w ... Through member engagement, education, coordination, and barrier reduction, this role supports ...

The GEO Group

COMMUNITY NAVIGATOR

Fresno, CA

$27.81/hr

The Community Navigator is responsible for developing and maintaining a network of region wide ... member of a multi-disciplinary team, and assess ongoing participant needs. * Ability to work with ...

The GEO Group

COMMUNITY NAVIGATOR

Fresno, CA

$27.81/hr

The Community Navigator is responsible for developing and maintaining a network of region wide ... member of a multi-disciplinary team, and assess ongoing participant needs. * Ability to work with ...

Vinfen

Community Health Navigator

Allston, MA

$50K/yr

The Community Health Navigator is an active member of the Community Partner Care Team which also includes nurses, licensed behavioral health clinicians and a team administrator. The Community Health ...

Vinfen

Community Health Navigator

Somerville, MA

$21.50 - $28.25/hr

The Community Health Navigator is an active member of the Community Partner Care Team which also includes nurses, licensed behavioral health clinicians and a team administrator. The Community Health ...

UNION COMMUNITY CARE

Treatment Navigator (61673)

Lebanon, PA

$19.75 - $26.75/hr

Each of us is a neighbor, a friend, a family member, and together, we are a trusted community health center. JOB SUMMARY The Treatment Navigator's are responsible for delivery of excellent customer ...

Vinfen

Community Health Navigator

Allston, MA

$50K/yr

The Community Health Navigator is an active member of the Community Partner Care Team which also includes nurses, licensed behavioral health clinicians and a team administrator. The Community Health ...

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All JobsMember Navigator Jobs

Member Navigator information

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How much do member navigator jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for member navigator in the United States is $22.92, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $25.00 per hour, depending on experience, location, and employer.

What are Member Navigators?

Member Navigators are professionals who assist individuals in navigating complex health care or insurance systems. They help members understand their benefits, connect them to appropriate resources, and guide them through processes like enrollment, referrals, and claims. Member Navigators often work for health insurance companies, hospitals, or community organizations, and provide personalized support to ensure members receive the care and services they need. Their goal is to remove barriers and improve members' experience with the healthcare system.

What is the difference between Member Navigator vs Member Services Coordinator?

AspectMember NavigatorMember Services Coordinator
Required CredentialsHigh school diploma or equivalent; experience in customer serviceHigh school diploma or equivalent; customer service experience often preferred
Work EnvironmentOffice setting, interacting directly with members and staffOffice or call center, handling member inquiries and support
Employer & Industry UsageHealth plans, insurance companies, government programsHealth insurance providers, community health organizations
Common Search & Comparison IntentUnderstanding roles in member support and navigationCustomer service roles in health insurance

The Member Navigator and Member Services Coordinator roles both focus on assisting members within health insurance or healthcare organizations. While they share similar credentials and work environments, Member Navigators often have a more specialized role in guiding members through complex processes, whereas Member Services Coordinators handle general inquiries and support. Both positions are essential for effective member engagement and support in the healthcare industry.

What are the key skills and qualifications needed to thrive as a Member Navigator, and why are they important?

To thrive as a Member Navigator, you need a solid understanding of healthcare systems, benefit programs, and care coordination, often supported by a background in social work, public health, or a related field. Familiarity with case management software, electronic health records, and customer relationship management (CRM) tools is typically required. Outstanding communication, empathy, problem-solving, and organizational skills help build trust and effectively guide members through complex healthcare processes. These skills are crucial for ensuring members receive appropriate support and resources, leading to improved health outcomes and satisfaction.

How does a Member Navigator typically coordinate care and support across different departments or service providers?

Member Navigators often act as a bridge between members and various healthcare or service providers, ensuring that each member receives comprehensive support. This involves regular communication with medical professionals, social workers, and administrative teams to help members access resources, schedule appointments, and resolve issues efficiently. Navigators must be proactive in following up on referrals and advocating for members’ needs, which requires strong organizational and interpersonal skills. Collaboration and adaptability are key, as each day may bring unique challenges and opportunities to make a positive impact.
More about Member Navigator jobs
What cities are hiring for Member Navigator jobs? Cities with the most Member Navigator job openings:
What states have the most Member Navigator jobs? States with the most job openings for Member Navigator jobs include:
What job categories do people searching Member Navigator jobs look for? The top searched job categories for Member Navigator jobs are:
Member Navigator jobs near you
Infographic showing various Member Navigator job openings in the United States as of June 2026, with employment types broken down into 25% As Needed, 25% Full Time, and 50% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $47,665 per year, or $22.9 per hour.

Wellness Navigator/ CBT

Fitometry Health Club

Ridgewood, NJ

$20 - $26.25/hr

Full-time

Posted 27 days ago

Job description

Fitometry Health Club is where innovation meets fitness. We combine state-of-the-art technology with a high-energy culture to deliver a frictionless, performance-driven member experience. We’re seeking a Wellness Navigator to guide, support, and drive meaningful change throughout each member’s fitness journey.

Role Overview

The Wellness Navigator is the psychological and behavioral architect of a member’s health journey. This role serves as the primary point of contact for members bridging physical training with sustainable habit formation. Using evidence-based principles from Cognitive Behavioral Therapy (CBT) and Motivational Interviewing, the Wellness Navigator helps members understand the why behind their behaviors and drives consistent, long-term adherence to wellness goals.

This is not a personal training role. The Wellness Navigator focuses on mindset, accountability, lifestyle execution, and behavioral change using a structured, data-driven, and “tough-love” coaching approach. By addressing the psychological and behavioral barriers that prevent consistency, this role ensures that fitness becomes a sustainable lifestyle—not a short-term effort.

Core Responsibilities

  • Personalized Accountability: Conduct weekly check-ins to review progress, analyze setbacks, and reinforce the obligation to act.
  • Behavioral Auditing: Identify counterproductive habits (e.g., poor sleep, high stress, or lack of discipline) and work with members to replace them with sustainable high-performance routines.
  • Outcome-Driven Goal Setting: Help members define measurable "SMART" goals and create a detailed roadmap for achieving them, separate from their physical exercise plan.
  • Tough Love Feedback: Provide objective, direct, and sometimes challenging feedback when members falter, ensuring they remain focused on their long-term intentions.
  • Knowledge-to-Practice Bridge: Educate members on nutrition, recovery, and mindset principles, ensuring they know how to apply this information outside the gym walls.
  • Progress Tracking: Use data and performance metrics to evaluate the effectiveness of the member's lifestyle strategy, making aggressive adjustments when needed.
  • Education and awareness: The publishing and issuance of best practices, tips and guidance to our member base and general audience

Skills & Experience

  • High proficiency in Motivational Interviewing and CBT-based coaching techniques
  • Strong background or experience in psychology, counseling, social work, or behavior management
  • Working knowledge of metabolic health and the lifestyle implications of modern obesity medications
  • Strong communication, interpersonal, and coaching presence
  • Exceptional goal-setting, action-planning, and progress-tracking abilities

Persona & Coaching Style

  • Firm, confident, and solution-driven coaching style
  • Comfortable delivering direct, objective feedback
  • Able to hold members to a high standard of personal responsibility while remaining supportive and results-focused
  • Recovery-first mindset, integrating sleep, stress management, and emotional regulation into all wellness strategies

Qualifications

  • Bachelor’s degree in Psychology, Behavioral Science, Social Work, or a related field preferred
  • Preferred certifications include:
    • National Board-Certified Health & Wellness Coach (NBHWC)
    • ACE Behavior Change Specialist
    • Other recognized Behavioral Change or Wellness Coaching certifications

Compensation

Salary + Commission + Bonus