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Member Navigator Jobs (NOW HIRING)

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Lead Navigator

Phoenix, AZ

$19.50 - $25.75/hr

The Lead Navigator's primary role is working with individuals who are homeless, providing outreach and supportive services to assist the member with ending their homelessness. The Lead Navigator ...

Umpqua Health Management LLC

Care Navigator

Roseburg, OR · On-site

$22.75 - $26.30/hr

CARE NAVIGATOR ONSITE EMPLOYMENT TYPE: Full-Time, Exempt About Umpqua Health At Umpqua Health, w ... Through member engagement, education, coordination, and barrier reduction, this role supports ...

Umpqua Health

Care Navigator

Roseburg, OR · On-site

$20.25 - $26/hr

CARE NAVIGATOR ONSITE EMPLOYMENT TYPE: Full-Time, Exempt About Umpqua Health At Umpqua Health, w ... Through member engagement, education, coordination, and barrier reduction, this role supports ...

Umpqua Health

Care Navigator

Roseburg, OR · On-site

$47K - $54K/yr

CARE NAVIGATOR ONSITE EMPLOYMENT TYPE: Full-Time, Exempt About Umpqua Health At Umpqua Health, w ... Through member engagement, education, coordination, and barrier reduction, this role supports ...

Lake Regional Health System

RHTP Navigator

Osage Beach, MO · On-site

$18.75 - $24.75/hr

Monday through Friday - 8:00am - 5:00pm (times may vary; occasional evening or weekend outreach may be required) Position Overview The RHTP Navigator will serve as a frontline, community-based member ...

Lake Regional Health System

RHTP Navigator

Osage Beach, MO · On-site

$18.75 - $24.75/hr

Monday through Friday - 8:00am - 5:00pm (times may vary; occasional evening or weekend outreach may be required) Position Overview The RHTP Navigator will serve as a frontline, community-based member ...

Lake Regional Health System

RHTP Navigator

Osage Beach, MO

$18.75 - $24.75/hr

Monday through Friday - 8:00am - 5:00pm (times may vary; occasional evening or weekend outreach may be required) Position Overview The RHTP Navigator will serve as a frontline, community-based member ...

Lake Regional Health System

RHTP Navigator

Osage Beach, MO · On-site

$18.75 - $24.75/hr

Monday through Friday - 8:00am - 5:00pm (times may vary; occasional evening or weekend outreach may be required) Position Overview The RHTP Navigator will serve as a frontline, community-based member ...

Lake Regional Health System

RHTP Navigator

Osage Beach, MO

$18.75 - $24.75/hr

Monday through Friday - 8:00am - 5:00pm (times may vary; occasional evening or weekend outreach may be required) Position Overview The RHTP Navigator will serve as a frontline, community-based member ...

Lake Regional Health System

RHTP Navigator

Osage Beach, MO · On-site

$18.75 - $24.75/hr

Monday through Friday - 8:00am - 5:00pm (times may vary; occasional evening or weekend outreach may be required) Position Overview The RHTP Navigator will serve as a frontline, community-based member ...

Vanderbilt University

Study Navigator

Nashville, TN · On-site

$19 - $25/hr

The Study Navigator is a key individual contributor and active member of a multi-disciplinary team that provides support services to participants in the (HBCD) study, with particular attention to ...

New

AbsoluteCARE Inc

Patient Navigator

Chicago, IL · On-site

$20.50 - $28/hr

The SNN operates using a status-neutral, stigma-free approach, meeting each member exactly where ... The Patient Navigator will be the in-market point of contact for all external partners to ...

Vanderbilt University

Study Navigator

Nashville, TN · On-site

$19 - $25/hr

The Study Navigator is a key individual contributor and active member of a multi-disciplinary team that provides support services to participants in the (HBCD) study, with particular attention to ...

New

Acacia Network

Health Navigator

Bronx, NY · On-site

$20.50 - $27/hr

The Health Navigator will escort clients to appointments and provide and gather critical ... Communicate changes in member's wellbeing, contact information, etc. to Health Home Care Managers ...

New

JusticeLink LLC

Resource Navigator

Tulsa, OK · On-site

$18 - $23.75/hr

The Resource Navigator is a key member of the JusticeLink team, providing individualized, ongoing support to people involved in the criminal legal system in Tulsa County. Resource Navigators build ...

New

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Member Navigator information

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How much do member navigator jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for member navigator in the United States is $22.92, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $25.00 per hour, depending on experience, location, and employer.

What is a member navigator?

Member Navigators are professionals who assist individuals in navigating complex health care or insurance systems. They help members understand their benefits, connect them to appropriate resources, and guide them through processes like enrollment, referrals, and claims. Member Navigators often work for health insurance companies, hospitals, or community organizations, and provide personalized support to ensure members receive the care and services they need. Their goal is to remove barriers and improve members' experience with the healthcare system.

What is the difference between Member Navigator vs Member Services Coordinator?

AspectMember NavigatorMember Services Coordinator
Required CredentialsHigh school diploma or equivalent; experience in customer serviceHigh school diploma or equivalent; customer service experience often preferred
Work EnvironmentOffice setting, interacting directly with members and staffOffice or call center, handling member inquiries and support
Employer & Industry UsageHealth plans, insurance companies, government programsHealth insurance providers, community health organizations
Common Search & Comparison IntentUnderstanding roles in member support and navigationCustomer service roles in health insurance

The Member Navigator and Member Services Coordinator roles both focus on assisting members within health insurance or healthcare organizations. While they share similar credentials and work environments, Member Navigators often have a more specialized role in guiding members through complex processes, whereas Member Services Coordinators handle general inquiries and support. Both positions are essential for effective member engagement and support in the healthcare industry.

What are the key skills and qualifications needed to thrive as a member navigator, and why are they important?

To thrive as a Member Navigator, you need a solid understanding of healthcare systems, benefit programs, and care coordination, often supported by a background in social work, public health, or a related field. Familiarity with case management software, electronic health records, and customer relationship management (CRM) tools is typically required. Outstanding communication, empathy, problem-solving, and organizational skills help build trust and effectively guide members through complex healthcare processes. These skills are crucial for ensuring members receive appropriate support and resources, leading to improved health outcomes and satisfaction.

How does a member navigator typically coordinate care and support across different departments or service providers?

Member Navigators often act as a bridge between members and various healthcare or service providers, ensuring that each member receives comprehensive support. This involves regular communication with medical professionals, social workers, and administrative teams to help members access resources, schedule appointments, and resolve issues efficiently. Navigators must be proactive in following up on referrals and advocating for members’ needs, which requires strong organizational and interpersonal skills. Collaboration and adaptability are key, as each day may bring unique challenges and opportunities to make a positive impact.
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Member Navigator jobs near you
Infographic showing various Member Navigator job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $47,665 per year, or $22.9 per hour.

Medication Adherence Navigator (Days) - Johnson City, TN

Ballad Health

Johnson City, TN • On-site

$19 - $25/hr

Full-time

Re-posted 23 days ago

Ballad Health rating

6.5

Company rating: 6.5 out of 10

Based on 228 frontline employees who took The Breakroom Quiz

605th of 887 rated healthcare providers

Job description

Job Description:
Summary:
The Medication Adherence Navigator is responsible for outreaching to and engaging with patients around adhering to medications. The Navigator supports patient experience and clinical outcomes by ensuring patients are able to fill, refill, and take medications as prescribed by their provider. The Medication Adherence Navigator will help to identify barriers to adhering to medications and assist patients with navigating and overcoming challenges related to adherence. The Medication Navigator is a key contributor to the Quality Team by supporting strong performance against priority quality and patient experience measures.
This individual will assess, identify, and prioritize individual needs and builds rapport and trust. In addition, the Navigator will review and assess the member's available data, including clinical/claims history from both outpatient and inpatient treatments to include pharmacy history or other information, to assist in the monitoring and facilitation of adherence to prescribed care plans. The Navigator will collaborate regarding opportunities for optimizing care. This individual will facilitate member understanding of the physician's treatment plan, including but not limited to, prescriptions, refills, medical supplies, referrals, authorization of services, and when to seek care, as well as interview the member and/or family to further assess social, emotional, functional, and physical health status.
Requirements:
Three years clinical experience required. Excellent computer skills, communication, problem-solving, critical-thinking, decision-making, time management, organizational and customer service/service recovery skills. Knowledgeable of patient care operational processes. Demonstrated ability to work autonomously and collaboratively.
Licenses and Certifications:
Valid and active Pharmacy Technician registration in appropriate state
Work Requirements:
Shift: Day
On Call: No
Weekends: No
Travel Required: No Travel
Shift Details: Days
City/State: JOHNSON CITY, TN
Location:
Ballad Health Corporate

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About Ballad Health

Sourced by ZipRecruiter

Become a part of the Ballad Health story. Together, we are transforming our region. We're making communities healthier. We're expanding access to critical services in rural areas.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Johnson City, TN, US

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