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Member Navigator Jobs in Texas (NOW HIRING)

Patriot Enterprises LLC

$17.50 - $23.25/hr

EFMP ensures that a family member's needs are considered during the military personnel assignment ... Systems Navigators and ACS Compliance Specialists (SNACS) - Exceptional Family Member Program (EFMP ...

AmeriCorps

One World Link Employment Navigator

Dallas, TX · On-site

$19.50 - $25.75/hr

Member Duties : As an Employment Navigator You will: - Recruit jobseekers through outreach at schools, community centers, faith-based organizations, and partner agencies - Conduct intake, assessment ...

AmeriCorps

Community Health Navigator

Houston, TX · On-site

$20 - $25.75/hr

Community Health Navigator -Screen all referrals received from outside entities and internally from ... Member Duties : The CHN for AccessHealth is a frontline public health worker who serves as a ...

Mobile Loaves & Fishes

Neighbor Care Navigator

Austin, TX · On-site

$20.75 - $26.75/hr

The Neighbor Care Navigator is a collaborative member of the Neighbor Care team, assisting neighbors as they navigate village services and activities by providing information and education about ...

Mobile Loaves & Fishes

Neighbor Care Navigator

Austin, TX · On-site

$20.75 - $26.75/hr

The Neighbor Care Navigator is a collaborative member of the Neighbor Care team, assisting neighbors as they navigate village services and activities by providing information and education about ...

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Member Navigator information

What is a member navigator?

Member Navigators are professionals who assist individuals in navigating complex health care or insurance systems. They help members understand their benefits, connect them to appropriate resources, and guide them through processes like enrollment, referrals, and claims. Member Navigators often work for health insurance companies, hospitals, or community organizations, and provide personalized support to ensure members receive the care and services they need. Their goal is to remove barriers and improve members' experience with the healthcare system.

What is the difference between Member Navigator vs Member Services Coordinator?

AspectMember NavigatorMember Services Coordinator
Required CredentialsHigh school diploma or equivalent; experience in customer serviceHigh school diploma or equivalent; customer service experience often preferred
Work EnvironmentOffice setting, interacting directly with members and staffOffice or call center, handling member inquiries and support
Employer & Industry UsageHealth plans, insurance companies, government programsHealth insurance providers, community health organizations
Common Search & Comparison IntentUnderstanding roles in member support and navigationCustomer service roles in health insurance

The Member Navigator and Member Services Coordinator roles both focus on assisting members within health insurance or healthcare organizations. While they share similar credentials and work environments, Member Navigators often have a more specialized role in guiding members through complex processes, whereas Member Services Coordinators handle general inquiries and support. Both positions are essential for effective member engagement and support in the healthcare industry.

What are the key skills and qualifications needed to thrive as a member navigator, and why are they important?

To thrive as a Member Navigator, you need a solid understanding of healthcare systems, benefit programs, and care coordination, often supported by a background in social work, public health, or a related field. Familiarity with case management software, electronic health records, and customer relationship management (CRM) tools is typically required. Outstanding communication, empathy, problem-solving, and organizational skills help build trust and effectively guide members through complex healthcare processes. These skills are crucial for ensuring members receive appropriate support and resources, leading to improved health outcomes and satisfaction.

How does a member navigator typically coordinate care and support across different departments or service providers?

Member Navigators often act as a bridge between members and various healthcare or service providers, ensuring that each member receives comprehensive support. This involves regular communication with medical professionals, social workers, and administrative teams to help members access resources, schedule appointments, and resolve issues efficiently. Navigators must be proactive in following up on referrals and advocating for members’ needs, which requires strong organizational and interpersonal skills. Collaboration and adaptability are key, as each day may bring unique challenges and opportunities to make a positive impact.

What are popular job titles related to Member Navigator jobs in Texas?

For Member Navigator jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Member Navigator jobs in Texas look for?

The top searched job categories for Member Navigator jobs in Texas are:

What cities in Texas are hiring for Member Navigator jobs?

Cities in Texas with the most Member Navigator job openings:

Member Navigator jobs near you
Infographic showing various Member Navigator job openings in Texas as of August 2026, with employment types broken down into 93% Full Time, and 7% Part Time. Highlights an 93% In-person, and 7% Hybrid job distribution.

Systems Navigator (SN) - Fort Hood, TX

Patriot Enterprises LLC

On-site

$17.50 - $23.25/hr

Full-time

Posted 16 days ago

Job description

The EFMP is a mandatory enrollment program that works with other military and civilian agencies to provide comprehensive and coordinated community support, housing, educational, medical, and personnel services to Families with special needs. Soldiers on active duty enroll in the program when they have a Family member with special medical and/or education needs requiring specialized services. EFMP ensures that a family member's needs are considered during the military personnel assignment process so their needs can be considered during the military personnel assignment process.


Systems Navigators and ACS Compliance Specialists (SNACS) - Exceptional Family Member Program (EFMP) - Systems Navigator (SN)


System Navigators are responsible for daily coordination to ensure the facilitation of networking between Families who have special needs and the systems of required care. Duties of the position include intake interviews and documentation, identification needs assessment of the Family member, referrals, follow-up care and information, advocacy, and collaboration with providers in both the civilian and military community.


Job Duties

  • Provide home visits for the Soldier and or Family members to offer support as needed and/or requested.
  • Coordinate with Government agencies and civilian service providers to identify the availability of non-EFMP respite care resources.
  • Maintain an information catalog of national, state, and local networks and contacts with military and civilian service providers who offer assistance to families with special needs.
  • Coordinate a support group and/ or workshops monthly.
  • Present EFMP Systems Navigation briefings to provide Soldiers and Family members an overview of available EFMP related services.
  • Provide information and referral services to Families by identifying appropriate resources and helping them make an informed choice of services available.
  • Partners with Families to increase resilience, develop self-advocacy skills, and improve their ability to navigate systems effectively.
  • Manage the Soldiers and Family member records in accordance with all required Army and DoD regulations.
  • Facilitate warm hand off to the appropriate program personnel when transitions occur.
  • Collects and explores data for planning, reporting, and program improvement, completed monthly reports meeting program deadlines.
  • Implements policies, procedures, and practices that connect Families to support services.

Required Skills/Qualifications

  • Knowledge of human service principles and practices, individual Family needs and problems relative to case management.
  • Knowledge of military, state and Federal laws, policies, regulations, and practices regarding medical, educational, and Family support services.
  • Possess skill levels to provide professional non-clinical case management services, facilitating connections between Families who have special needs and the systems of required care.
  • Ability to effectively communicate and interact with others, both in person and/or by telephone to conduct business.
  • Level 1 Life Coach certified through Certified Life Coach Institute (Provided by Patriot).
  • Must be able to travel.
  • Experience with Microsoft Suite programs.
  • Must be legally authorized to work in the United States.
  • Must be able to pass a background check.

Required Education Level

  • Bachelor's degree in one of the following degree programs (social work, psychology; marriage, family, and child counseling; counseling or behavioral science; education; community health or public health).
  • Two years of experience in family related case management and/or social work.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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