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Member Navigator Jobs (NOW HIRING)

Vinfen

Community Health Navigator

Somerville, MA

$21.50 - $28.25/hr

The Community Health Navigator is an active member of the Community Partner Care Team which also includes nurses, licensed behavioral health clinicians and a team administrator. The Community Health ...

Bayview Physicians Group

Nurse Navigator

Chesapeake, VA · On-site

About the Role The Nurse Navigator is a key member of our care coordination team, supporting moderate- to high-risk patients as they navigate the healthcare system. This role focuses on identifying ...

Bayview Physicians Group

Nurse Navigator

Chesapeake, VA · On-site

About the Role The Nurse Navigator is a key member of our care coordination team, supporting moderate- to high-risk patients as they navigate the healthcare system. This role focuses on identifying ...

JVS Boston

Career Navigator

Boston, MA · On-site

$21.50 - $28.25/hr

WIOA Career Navigator FLSA: EXEMPT Status: Full-Time REPORTS TO: WIOA PROGRAM MANAGER POSITION ... As a public facing team member, demonstrates a professional demeanor with strong customer service ...

UNION COMMUNITY CARE

Treatment Navigator (61673)

PA · On-site

$19.75 - $26.75/hr

Each of us is a neighbor, a friend, a family member, and together, we are a trusted community health center. JOB SUMMARY The Treatment Navigator's are responsible for delivery of excellent customer ...

FORTUNE SOCIETY INC

Community Navigator

Bronx, NY · On-site

$35.04 - $35.71/hr

As a member of a team, the Community Navigator is responsible for reaching out to the highest-risk individuals in the community and working with them to prevent violence by modeling prosocial ...

JVS Boston

Career Navigator

Boston, MA · On-site

$21.50 - $28.25/hr

POSITION: Career Navigator FLSA: Exempt Status: Full-Time REPORTS TO: Lead Career Navigator ... This staff member will also provide high quality facilitation of the Career Center Seminar and ...

McPherson Hospital

Patient Navigator RMA

Mcpherson, KS

$18 - $24.50/hr

The Triage staff member will support providers in triaging all walk in patients. Candidates should have a strong community health/public health orientation. RMA Patient Navigator Shift Availability ...

Blue Ridge Health

Lead Patient Navigator

Columbus, NC · On-site

$15.75 - $21.25/hr

The Lead Patient Navigator is a member of the clinic interdisciplinary team responsible for leading the Patient Navigator team to improve the outcomes of the team. Responsibilities include: * Serve ...

UNC HEALTH

Oncology Nurse Navigator

Chapel Hill, NC · On-site

$35.87 - $51.57/hr

In this role, you will be a vital member of the patient's interdisciplinary team guiding them ... Navigators must be compassionate while possessing excellent verbal and written communication ...

Sentara

Ortho/Neuro Navigator

Norfolk, VA · On-site

$10K/mo

The Navigator is responsible for a mix of daily and program development activities. Daily ... 000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the ...

Greenville Chamber

Career Navigator

Greenville, SC · On-site

$18.50 - $24.50/hr

The Career Navigator serves and assists adult students in preparing for career transitions by ... service member status, amnesty or status as a covered veteran, or any other protected ...

Sentara

Ortho/Neuro Navigator

Norfolk, VA · On-site

$19 - $25.25/hr

The Navigator is responsible for a mix of daily and program development activities. Daily ... 000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the ...

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All JobsMember Navigator Jobs

Member Navigator information

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How much do member navigator jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for member navigator in the United States is $22.92, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $25.00 per hour, depending on experience, location, and employer.

What are Member Navigators?

Member Navigators are professionals who assist individuals in navigating complex health care or insurance systems. They help members understand their benefits, connect them to appropriate resources, and guide them through processes like enrollment, referrals, and claims. Member Navigators often work for health insurance companies, hospitals, or community organizations, and provide personalized support to ensure members receive the care and services they need. Their goal is to remove barriers and improve members' experience with the healthcare system.

What is the difference between Member Navigator vs Member Services Coordinator?

AspectMember NavigatorMember Services Coordinator
Required CredentialsHigh school diploma or equivalent; experience in customer serviceHigh school diploma or equivalent; customer service experience often preferred
Work EnvironmentOffice setting, interacting directly with members and staffOffice or call center, handling member inquiries and support
Employer & Industry UsageHealth plans, insurance companies, government programsHealth insurance providers, community health organizations
Common Search & Comparison IntentUnderstanding roles in member support and navigationCustomer service roles in health insurance

The Member Navigator and Member Services Coordinator roles both focus on assisting members within health insurance or healthcare organizations. While they share similar credentials and work environments, Member Navigators often have a more specialized role in guiding members through complex processes, whereas Member Services Coordinators handle general inquiries and support. Both positions are essential for effective member engagement and support in the healthcare industry.

What are the key skills and qualifications needed to thrive as a Member Navigator, and why are they important?

To thrive as a Member Navigator, you need a solid understanding of healthcare systems, benefit programs, and care coordination, often supported by a background in social work, public health, or a related field. Familiarity with case management software, electronic health records, and customer relationship management (CRM) tools is typically required. Outstanding communication, empathy, problem-solving, and organizational skills help build trust and effectively guide members through complex healthcare processes. These skills are crucial for ensuring members receive appropriate support and resources, leading to improved health outcomes and satisfaction.

How does a Member Navigator typically coordinate care and support across different departments or service providers?

Member Navigators often act as a bridge between members and various healthcare or service providers, ensuring that each member receives comprehensive support. This involves regular communication with medical professionals, social workers, and administrative teams to help members access resources, schedule appointments, and resolve issues efficiently. Navigators must be proactive in following up on referrals and advocating for members’ needs, which requires strong organizational and interpersonal skills. Collaboration and adaptability are key, as each day may bring unique challenges and opportunities to make a positive impact.
More about Member Navigator jobs
What cities are hiring for Member Navigator jobs? Cities with the most Member Navigator job openings:
What states have the most Member Navigator jobs? States with the most job openings for Member Navigator jobs include:
What job categories do people searching Member Navigator jobs look for? The top searched job categories for Member Navigator jobs are:
Member Navigator jobs near you
Infographic showing various Member Navigator job openings in the United States as of June 2026, with employment types broken down into 25% As Needed, 25% Full Time, and 50% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $47,665 per year, or $22.9 per hour.
Community Health Navigator

Community Health Navigator

Vinfen

Somerville, MA

$21.50 - $28.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 15 days ago

Vinfen rating

8.3

Company rating: 8.3 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

Job description

Schedule: Mon-Fri 9am-5pm
Salary: $ 50,000 / year
The Community Health Navigator on the Community Partner team provides care coordination and connection to social services and community resources for people with medical and behavioral health needs. The Community Health Navigator is an active member of the Community Partner Care Team which also includes nurses, licensed behavioral health clinicians and a team administrator. The Community Health Navigator is supervised by the Care Team Leader and will learn about community resources, trauma/recovery skills, wellness coaching and how to conduct an assessment and develop a care plan. The Community Health Navigator must be willing to visit clients in their homes as well as work from our office.
The Community Health Navigator will also:
  • Outreach to and engage people referred to the Community Partner program.
  • Coordinate the completion of the Comprehensive Assessment
  • Conduct initial and ongoing risk assessment; design personal crisis management plans, relapse prevention and harm reduction strategies with members who have been identified as behaviorally complex in collaboration with team clinicians.
  • Coordinate the development, implementation, and ongoing review of the care plan.
  • Make referrals to any community or social services that align with the persons we are serving needs' and goals'.
  • Collaborate and communicate with the client's other medical, behavioral health providers regarding changes in services, hospitalizations, and other care plan goals
  • Obtain required Prior Authorization from Managed Care Plan for relevant/necessary services.
  • Perform other related duties, as required

Why Vinfen? We are committed to you! We offer great training, great benefits, career growth and job security!

Our comprehensive and generous benefits package includes:

  • A fully funded, employer-sponsored retirement plan that requires no employee contribution as well as an employee-funded 403(b) plan
  • First-rate Medical, Dental and Vision plans that are open all employees scheduled to work 30 hours per week or more. Plus, we offer a generous employer contribution toward the cost of medical insurance!
  • Employer-paid Life, Accidental Death & Dismemberment and Long-Term Disability Insurance (no cost to you!)
  • Employer-paid Short-Term Disability Insurance along with the option to purchase additional, voluntary, Short-Term disability insurance
  • Flexible Spending Reimbursement Accounts (Health and Dependent care)
  • Voluntary Term, Whole Life, Accident and Critical Care Insurance
  • Generous paid time off (Employees scheduled to work 20 hours or more per week):
    • 15 days of Vacation per year
    • 12 Paid Holidays
    • 10 Sick Days per year
    • 3 Personal Days per year
  • Educational Assistance and Remission Programs
  • $500 Employee Referral Bonus with no annual cap!
  • Other generous benefits including discounted YMCA memberships, access to discounted movie tickets and more!

About Us

Established in 1977, Vinfen is a nonprofit, health and human services organization and a leading provider of community-based services to individuals with mental health conditions, intellectual and developmental disabilities, brain injuries, and behavioral health challenges. Our services and advocacy promote the recovery, resiliency, habilitation, and self-determination of the people we serve. Vinfen's 3,200 dedicated employees are experienced, highly-trained professionals who provide a full range of supportive living, health, educational, and clinical services in 318 programs throughout Massachusetts and Connecticut. For more information about Vinfen, please visit www.vinfen.org/careers

My Vinfen. My Community. My Job.

Vinfen is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Keyword: VinfenIC,Care coordinator, Patient Navigator, Community Health Advocate, Health Coach, Care Partner, Health equity, Social determinants of health

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