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Member Navigator Jobs (NOW HIRING)

UNION COMMUNITY CARE

Treatment Navigator (61673)

PA · On-site

$19.75 - $26.75/hr

Each of us is a neighbor, a friend, a family member, and together, we are a trusted community health center. JOB SUMMARY The Treatment Navigator's are responsible for delivery of excellent customer ...

Westside Justice Center

Community Navigator

Chicago, IL · On-site

$25/hr

As a Community Navigator, you will support and empower individuals and communities to access ... Ability to work well independently and as a member of a team * Strong organizational skills and ...

Union Community Care

Treatment Navigator (61673)

Lebanon, PA · On-site

$19.75 - $26.75/hr

Each of us is a neighbor, a friend, a family member, and together, we are a trusted community health center. JOB SUMMARY The Treatment Navigator's are responsible for delivery of excellent customer ...

Samaritan Daytop Village

Patient Care Navigator

Bronx, NY · On-site

$24.17 - $26.37/hr

The Patient Care Navigator is primarily responsible for addressing member needs (i.e. appointment monitoring, event notifications, linkage with other services providers), providing care plan updates.

The GEO Group

PART TIME COMMUNITY NAVIGATOR

Santa Ana, CA · On-site

$30/hr

The Community Navigator is responsible for developing and maintaining a network of region wide ... member of a multi-disciplinary team, and assess ongoing participant need. * Ability to work with ...

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The GEO Group

PART TIME COMMUNITY NAVIGATOR

Santa Ana, CA · On-site

$30/hr

The Community Navigator is responsible for developing and maintaining a network of region wide ... member of a multi-disciplinary team, and assess ongoing participant need. * Ability to work with ...

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JVS Boston

Career Navigator

Boston, MA · On-site

$21.50 - $28.25/hr

POSITION: Career Navigator FLSA: Exempt Status: Full-Time REPORTS TO: Lead Career Navigator ... This staff member will also provide high quality facilitation of the Career Center Seminar and ...

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McPherson Hospital

Patient Navigator RMA

Mcpherson, KS · On-site

$18 - $24.50/hr

The Triage staff member will support providers in triaging all walk in patients. Candidates should have a strong community health/public health orientation. RMA Patient Navigator Shift Availability ...

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Sentara Healthcare

Ortho/Neuro Navigator

Norfolk, VA · On-site

$19 - $25.25/hr

The Navigator is responsible for a mix of daily and program development activities. Daily ... 000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the ...

McPherson Hospital

Patient Navigator RMA

Mcpherson, KS · On-site

$18 - $24.50/hr

The Triage staff member will support providers in triaging all walk in patients. Candidates should have a strong community health/public health orientation. RMA Patient Navigator Shift Availability ...

Westside Justice Center

Community Navigator

Chicago, IL · On-site

As a Community Navigator, you will support and empower individuals and communities to access ... Ability to work well independently and as a member of a team * Strong organizational skills and ...

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UNC HEALTH

Oncology Nurse Navigator

Chapel Hill, NC · On-site

$35.87 - $51.57/hr

In this role, you will be a vital member of the patient's interdisciplinary team guiding them ... Navigators must be compassionate while possessing excellent verbal and written communication ...

Westside Justice Center

Community Navigator

Chicago, IL · On-site

$25/hr

As a Community Navigator, you will support and empower individuals and communities to access ... Ability to work well independently and as a member of a team * Strong organizational skills and ...

Vinfen

Community Health Navigator

Somerville, MA

$21.50 - $28.25/hr

The Community Health Navigator is an active member of the Community Partner Care Team which also includes nurses, licensed behavioral health clinicians and a team administrator. The Community Health ...

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All JobsMember Navigator Jobs

Member Navigator information

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$13

$22

$33

How much do member navigator jobs pay per hour?

As of Jul 6, 2026, the average hourly pay for member navigator in the United States is $22.92, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $25.00 per hour, depending on experience, location, and employer.

What are Member Navigators?

Member Navigators are professionals who assist individuals in navigating complex health care or insurance systems. They help members understand their benefits, connect them to appropriate resources, and guide them through processes like enrollment, referrals, and claims. Member Navigators often work for health insurance companies, hospitals, or community organizations, and provide personalized support to ensure members receive the care and services they need. Their goal is to remove barriers and improve members' experience with the healthcare system.

What is the difference between Member Navigator vs Member Services Coordinator?

AspectMember NavigatorMember Services Coordinator
Required CredentialsHigh school diploma or equivalent; experience in customer serviceHigh school diploma or equivalent; customer service experience often preferred
Work EnvironmentOffice setting, interacting directly with members and staffOffice or call center, handling member inquiries and support
Employer & Industry UsageHealth plans, insurance companies, government programsHealth insurance providers, community health organizations
Common Search & Comparison IntentUnderstanding roles in member support and navigationCustomer service roles in health insurance

The Member Navigator and Member Services Coordinator roles both focus on assisting members within health insurance or healthcare organizations. While they share similar credentials and work environments, Member Navigators often have a more specialized role in guiding members through complex processes, whereas Member Services Coordinators handle general inquiries and support. Both positions are essential for effective member engagement and support in the healthcare industry.

What jobs pay 4000 a week without a degree?

For a Member Navigator or similar customer service roles, earning $4,000 weekly typically requires high-level experience, commissions, or bonuses, as standard salaries are lower. Jobs in sales, real estate, or certain freelance consulting can reach this income level without a degree, especially with strong skills and client networks. These roles often involve flexible schedules and self-employment components.

What qualifications do you need to be a patient navigator?

To be a patient navigator, candidates typically need a high school diploma or equivalent, with some roles preferring postsecondary education or certifications in healthcare or social services. Strong communication, organizational skills, and knowledge of healthcare systems are essential, and some positions may require experience in medical or social work environments.

What qualifications do I need to be a care navigator?

To be a care navigator, candidates typically need a high school diploma or equivalent, along with experience in healthcare, social services, or case management. Strong communication, organizational skills, and knowledge of healthcare systems are essential, and some roles may require relevant certifications such as Certified Care Manager or similar credentials.

What are the key skills and qualifications needed to thrive as a Member Navigator, and why are they important?

To thrive as a Member Navigator, you need a solid understanding of healthcare systems, benefit programs, and care coordination, often supported by a background in social work, public health, or a related field. Familiarity with case management software, electronic health records, and customer relationship management (CRM) tools is typically required. Outstanding communication, empathy, problem-solving, and organizational skills help build trust and effectively guide members through complex healthcare processes. These skills are crucial for ensuring members receive appropriate support and resources, leading to improved health outcomes and satisfaction.

How do Medicare navigators get paid?

Medicare navigators are typically paid through federal grants or contracts, such as those from the Centers for Medicare & Medicaid Services (CMS). Their compensation can include salaries, stipends, or hourly wages, and they often work for government agencies, non-profit organizations, or insurance companies to assist beneficiaries with enrollment and plan choices.

How does a Member Navigator typically coordinate care and support across different departments or service providers?

Member Navigators often act as a bridge between members and various healthcare or service providers, ensuring that each member receives comprehensive support. This involves regular communication with medical professionals, social workers, and administrative teams to help members access resources, schedule appointments, and resolve issues efficiently. Navigators must be proactive in following up on referrals and advocating for members’ needs, which requires strong organizational and interpersonal skills. Collaboration and adaptability are key, as each day may bring unique challenges and opportunities to make a positive impact.
More about Member Navigator jobs
What cities are hiring for Member Navigator jobs? Cities with the most Member Navigator job openings:
What states have the most Member Navigator jobs? States with the most job openings for Member Navigator jobs include:
What job categories do people searching Member Navigator jobs look for? The top searched job categories for Member Navigator jobs are:
Member Navigator jobs near you
Infographic showing various Member Navigator job openings in the United States as of June 2026, with employment types broken down into 10% As Needed, 15% Full Time, 10% Temporary, 60% Contract, and 5% Nights. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $47,665 per year, or $22.9 per hour.
Treatment Navigator (61673)

Treatment Navigator (61673)

UNION COMMUNITY CARE

PA • On-site

$19.75 - $26.75/hr

Other

Medical, Vision, Life, PTO

Posted 8 days ago

Job description

Our Mission, Vision, & Model of Care
At Union Community Care, our purpose is at the forefront of all that we do: we stand for whole health to help you live your fullest life.
We envision vibrant and healthy communities supported by inclusive healthcare that embraces each member's unique culture, needs, and values, and emboldens them to make healthful choices that fuel their well-being and the well-being of others.
We believe in whole health. This means we address and heal disease but equally important, we work at the causes of the causes, the social ills that must be addressed to achieve true equity.
We listen, learn, and embrace the complex lives and unique strengths of our patients, and we work hard to break down all barriers to care. This means we look through a grassroots lens. We connect with our communities because we are our communities. Each of us is a neighbor, a friend, a family member, and together, we are a trusted community health center.
JOB SUMMARY
The Treatment Navigator's are responsible for delivery of excellent customer service, accurately and efficiently performing patient registration, appointment scheduling and clearly explain treatment plan options and related costs to patients. Treatment Navigators ensure patients understand their treatment plan, insurance benefits (including prior authorizations), review and discuss fees with patient along with assisting with financial arrangements and coordination of appointments.
SPECIFIC JOB DUTIES
  1. Ensures all patients and visitors feel warmly welcomed at all sites. Set the tone for a superb care experience.
  2. Provides superior telephone customer service for patients seeking access or assistance by answering phones professionally and knowledgeably.
  3. Performs patient check-in ensuring that all consents are current, patient account is current, and all demographic data is up to date and accurate in the EHR.
  4. Verifies and maintains all patient demographic, insurance eligibility and benefits and collects all copays/balances
  5. Offers Sliding Fee Discount to all patients, understands and applies the program as needed
  6. Prepares daily batch report and reconciles cash drawer using the registration closing procedure
  7. Preforms daily importing and scanning of necessary paperwork and forms, labels and routes documents to the appropriate recipient in Athena, deletes duplicate documents and cover sheets
  8. Schedules all patient treatment appointments, reschedules patients that miss their appointments and call patients that have not completed treatment and/or payments (HRPREPAY).
  9. Coordinates patient appointments to align with Preauthorization/BLE'S and Treatment Plans.
  10. Ensures that all Preauthorizations and BLEs are completed to the best of their ability and scans all related documents into the HER.
  11. Communicates with the team and patient to ensure treatment plan work is completed within the authorized period.
  12. Communicates with the team and patients when appointments need rescheduling to ensure work is complete within authorized period.
  13. Ensures that all authorizations are in place prior to patient appointment and communicates with the team if appointment changes need to occur to ensure preauthorization is in place.
  14. Completes and communicates with patient the Good Faith Estimate and ensures payment prior to treatment.
  15. Assist patient with financial arrangements.
  16. Ensure patients understand their treatment plan and coordinates with the Dental Care Team and patient to address any barriers to the patient completing the treatment plan.
  17. Reviews Dental Benefits with patients as needed.
  18. Fields questions from team members, patients and insurance companies, research answers, and then follows up.
  19. Creates payment plans with patients that follow the guidelines established by Union Community Care.
  20. Run Eligibility and Benefits on patients with upcoming appointments (2 days out)
  21. Contacts patients and/or insurance companies for updated information
  22. Performs other work-related duties as assigned.

SPECIFIC JOB DUTIES- Treatment Navigator Coach
  1. Performs all duties of Treatment Navigator
  2. Works with Treatment Navigators to research appropriate workflows
  3. Assists with errors
  4. Keeps ongoing knowledge of current Insurance guidelines and educates Treatment Navigators
  5. Responsible for Training of Treatment Navigators
  6. Floats to sites to cover call offs and PTO
  7. Receptionist for Union's Admin Building

SPECIFIC JOB DUTIES- Treatment Navigator Lead
  1. Performs all duties of Treatment Navigator Lead
  2. Works with Director of Billing to maximize potential revenue loss based on our unique services and providers
  3. Works with Director of Billing and Director of Dental to maximize department efficiency
  4. Responsible for Supervision of Treatment Navigators

JOB REQUIREMENTS
To perform this job successfully, an individual must be able to perform all duties satisfactorily. The requirements listed below are representative of knowledge, skill, and/or ability required.
  1. High School Diploma or G.E.D.
  2. Excellent communication skills
  3. Familiarity with computer systems
  4. Excellent Customer service skills
  5. Excellent telephone skills
  6. Organizational skills
  7. Creative problem- solving skills
  8. Keen understanding of scheduling
  9. Strong team player & Ability to work well with others
  10. Compliance with HIPPA regulations
  11. Basic mathematic skills
  12. Ability to describe procedures in simple language
  13. English proficiency required
  14. Bilingual preferred

ESSENTIAL FUNCTIONS
To fulfill the requirements of this position, duties 1-22 are considered essential functions of the job.
ORGANIZATIONAL INVOLVEMENT
This position is required to participate in mandatory all staff meetings, team meetings and trainings.

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