ZipRecruiter

Log In

1

Member Loyalty Representative Jobs (NOW HIRING)

previous page

Showing results 41-60

All JobsMember Loyalty Representative Jobs

Member Loyalty Representative information

See salary details

$8

$15

$24

How much do member loyalty representative jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for member loyalty representative in the United States is $15.91, according to ZipRecruiter salary data. Most workers in this role earn between $12.02 and $18.99 per hour, depending on experience, location, and employer.

What are some common challenges faced by member loyalty representatives, and how can they be addressed on the job?

Member Loyalty Representatives often encounter challenges such as handling dissatisfied members, managing high call volumes, and staying updated on membership benefits and policies. Success in this role requires strong communication skills, patience, and a solutions-oriented mindset. Many organizations provide ongoing training and support to help team members stay knowledgeable and confident, and collaboration with colleagues and supervisors is encouraged to resolve complex member concerns efficiently and maintain high satisfaction rates.

What is a member loyalty representative?

A Member Loyalty Representative is a customer service professional who works for organizations such as credit unions, insurance companies, or membership-based businesses. Their primary role is to engage with members, address their concerns, and ensure a positive experience to promote member satisfaction and retention. They often handle inquiries, resolve issues, and may offer products or services that meet members' needs. Building strong relationships and maintaining high service standards are key aspects of this role. Ultimately, their goal is to foster long-term loyalty among members.

What is the difference between Member Loyalty Representative vs Customer Service Representative?

AspectMember Loyalty RepresentativeCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer customer service experienceHigh school diploma or equivalent; customer service experience often preferred
Work EnvironmentCall centers, retail, or corporate offices within loyalty programs or membership servicesCall centers, retail stores, or service centers across various industries
Employer & Industry UsageFinancial services, retail, hospitality, and membership organizationsBroadly used across industries including retail, telecom, healthcare, and hospitality
Common Search & Comparison IntentUnderstanding roles related to loyalty programs and member engagementGeneral customer support and service roles across sectors

The main difference is that a Member Loyalty Representative focuses on managing loyalty programs and engaging members to foster retention, while a Customer Service Representative handles general customer inquiries and support. Both roles require strong communication skills and customer-focused attitudes, but their specific responsibilities and industry applications differ.

What are the key skills and qualifications needed to thrive as a member loyalty representative?

To thrive as a Member Loyalty Representative, you typically need strong customer service skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with CRM software, call center systems, and membership management tools is often required. Outstanding interpersonal skills, patience, and active listening help build rapport and handle member concerns effectively. These competencies are crucial for ensuring member satisfaction, retention, and positive brand reputation.
More about Member Loyalty Representative jobs

What job categories do people searching Member Loyalty Representative jobs look for?

The top searched job categories for Member Loyalty Representative jobs are:

Member Loyalty Representative jobs near you
Infographic showing various Member Loyalty Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $33,096 per year, or $15.9 per hour.

Member Service Representative, First Street

UNIVERSITY OF ILLINOIS COMMUNITY CR

Champaign, IL • On-site

$21.22/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 2 days ago

New

Job description

A Member Service Representative (MSR) is a financial coach that listens to our member's needs. MSRs look out for our members best interest and offer solutions to improve their financial life. MSRs will act on our value proposition and be easy to work with.
As the face of our organization, a member service representative will:
  • Build member loyalty.
  • Focus on compliance and accuracy.
  • Build and maintain product and process knowledge.
  • Provide solutions for internal and external members.

Essential Functions & Responsibilities:
  • Consistently provide outstanding service focusing on member service and member loyalty skills.
  • Assist members with deposit and lending account needs and answer questions about products and services.
  • Consistently identify the needs of members and recommend appropriate credit union solutions in order to build member loyalty and meet or exceed organizational goals.
  • Own internal and external member problems, issues, and complaints, and ensure the appropriate follow up to achieve proper resolution.
  • Adhere to Credit Union policies and procedures to ensure accuracy and attention to detail in all member transactions.

Salary and Benefits:
  • Starting salary is $21.22 per hour.
  • Comprehensive insurance options including Health, Dental, and Vision for full-time employees.
  • 401K eligibility, including company match program.
  • Generous paid time off benefits.

Shift: Monday- Friday 8:30am - 5:30pm - Rotating Saturdays 8:45am - 12N
UICCU is an Equal Opportunity Employer. We are committed to cultivating an inclusive and safe culture where our employees feel they belong.
We will ensure that individuals with disabilities are provided reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
UICCU has been named a Best Place to Work for the past 9 years!
Experience
Three years to five years of similar or related experience.
Education
A high school education or GED.
Interpersonal Skills
Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.
Availability
Member service representatives will work a Monday through Friday shift with a Saturday rotation.
Requirements
  • Proven customer service
  • Problem solving skills
  • Team player
  • Flexibility with schedule

Apply