Member Engagement Director Jobs in Racine, WI (NOW HIRING)

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RAYUS Radiology is looking for a Manager, Technical Imaging Operations to join our team. As a Manager, Technical Imaging Operations, you will beresponsible for managing the technical operations of multiple centers and integrated hospital partnerships, including overall planning, team member leadership, budget management, maintaining relationships with referring groups, and on-going customer service functions. This leadership role collaborates with the Director of Operations and Hospital Partner Imaging Services Management team on the overall direction and strategic planning required to meet quality and operational goals (i.e. efficiency, productivity, costs, etc.) for assigned center(s).This is a full-time position traveling within the Milwaukee market, typically Wauwatosa, Menomonee Falls, Mequon and West Bend.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

(50%) Center/Hospital Partnership Technical Imaging Operations

1. Responsible for strategic operations, patient satisfaction, physician satisfaction, and overall service and effectiveness of the assigned modality section/s; collaborate with the various assigned radiologists, hospital imaging services leaders, and management
2. Operate in a matrixed management structure across Rayus Radiology and hospital partnership
3. Remain visible at centers and understand the center's team member engagement level and workload
4. Implement programs, goals and objectives, and policies and procedures necessary for providing quality care and maintaining sound technical imaging operations
5. Analyze the operations of assigned hospital partnerships and centers related to team member coverage and schedules, utilization of facilities, equipment, supplies, recommending and implementing best practice solutions and changes
6. Develop and manage budgets for technical imaging operations(s), recommending financial decisions for the hospital partnership
7. Prepare hospital capital budget requests, draft operating budgets; analyze results and monitor adherence to budget
8. Monitor the performance and profitability of services offered
9. Provide ongoing and timely communication to management, hospital partner management, and team members regarding overall technical imaging and team member performance, events, issues, etc.
10. Interface with Radiologists to create and maintain up-to-date protocol manuals for all modalities
11. Partner with RAYUS sales team, providing technical imaging operations and insights
12. Administer quality programs and meet or exceed key quality and productivity measures in patient service, customer (referral) service, clinical programs, and administrative functions
13. Maintain a safe environment for patients, technologists, radiologists, and other center and hospital partner team members with the assistance of the Hospital MRSO, Physicists and Implant Safety Team
14. Responsible for Joint Commission compliance

1. Demonstrate strong leadership skills and abilities, remaining approachable and objective
2. Manage all hiring and retention processes, responsible for initial and ongoing training of new & existing team members
3. Initiate and participate in team member performance evaluations, compensation, and development, and conduct performance improvement plans, disciplinary actions, and/or up to termination if necessary
4. Facilitate and lead regular team meetings and team member one-on-one (1:1) meeting's with each direct report team member and ensure your direct report leaders are doing the same.
5. Mentor and support team members, encouraging a culture of collaboration, systems excellence, accountability, healthy team dynamics and continuous learning and improvement
6. Create and effectively communicate clear role expectations, operating rhythms, and development pathways that strengthen functional expertise, problem-solving capability, and leadership maturity.
7. Consistently develop team members for wider roles and responsibilities to foster professional growth and development
8. Build and maintain a culture of ownership, resilience, collaboration, and RAYUS Core Values.
9. Understand the impact of your words and/or behaviors on others
10. Promote an environment that encourages knowledge sharing
11. Mentor and collaborate with Chief Technologists to effectively build high performing and engaged teams
12. Proactively work to build a strong bench of talent and future leaders.
13. Mentor both second and first-level managers to support their growth and leadership development
14. Ensure all technologists are compliant with CEU (continuing education) credits, in good standing with appropriate registries, updated with CPR credits, etc.
15. Implement strategies to promote teamwork within the center and market