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Medicare Retention Jobs (NOW HIRING)

Humana

Group Retention Executive

$48K - $115K/yr

The Group Retention Executive retains and grows membership within existing 2 - 99 Specialty ... These efforts are leading to a better quality of life for people with Medicare and Medicaid ...

PacificSource

Medicare Sales Executive

Portland, OR

Represent PacificSource Medicare Advantage sales solutions via alternate distribution channels and ... Collaborate with internal departments as appropriate to support member retention efforts. * Meet or ...

Amerilife Group, LLC

Medicare Sales Advisor

Strong problem-solving and customer retention skills. Key Performance Indicators (KPIs) * New Medicare enrollments. * Sales conversion rate. * Member satisfaction scores. * Lead follow-up and contact ...

PacificSource

Medicare Sales Executive

Bend, OR · On-site

Represent PacificSource Medicare Advantage sales solutions via alternate distribution channels and ... Collaborate with internal departments as appropriate to support member retention efforts. * Meet or ...

PacificSource

Medicare Sales Executive

Springfield, OR · On-site

Represent PacificSource Medicare Advantage sales solutions via alternate distribution channels and ... Collaborate with internal departments as appropriate to support member retention efforts. * Meet or ...

PacificSource

Medicare Sales Executive

Bend, OR

Represent PacificSource Medicare Advantage sales solutions via alternate distribution channels and ... Collaborate with internal departments as appropriate to support member retention efforts. * Meet or ...

PacificSource

Medicare Sales Executive

Portland, OR · On-site

Represent PacificSource Medicare Advantage sales solutions via alternate distribution channels and ... Collaborate with internal departments as appropriate to support member retention efforts. * Meet or ...

Healthpilot Technologies LLC

Be Seen First

Independent Medicare Agent (Remote)

Pittsburgh, PA · Remote

$104K - $136K/yr

Independent Medicare Field Agent Pay Range: Commission-based; varies by production and book size ... Higher retention means fewer AEP switches and less rework every fall * Your book compounds in value ...

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Medicare Retention information

See salary details

$30K

$60.4K

$76K

How much do medicare retention jobs pay per year?

As of Sep 4, 2026, the average yearly pay for medicare retention in the United States is $60,428.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,500.00 and $73,000.00 per year, depending on experience, location, and employer.

What is Medicare retention?

Medicare retention refers to the efforts and strategies used by health insurance companies or agencies to keep their existing Medicare members enrolled year after year. This involves providing excellent customer service, educating members about their benefits, and addressing any concerns or issues that may cause members to switch plans or providers. Retention specialists may also help members understand changes in their coverage and guide them through the annual enrollment process to ensure their health care needs continue to be met.

What are the key skills and qualifications needed to thrive as a Medicare Retention Specialist?

To thrive as a Medicare Retention Specialist, you need in-depth knowledge of Medicare plans, strong customer service skills, and preferably a health insurance license. Familiarity with CRM software, call center platforms, and regulatory compliance tools is typically required. Excellent communication, active listening, and problem-solving abilities are vital for building trust and addressing member concerns. These skills are crucial for retaining clients, ensuring compliance, and maintaining customer satisfaction in a highly regulated industry.

What are some common challenges faced in a Medicare Retention role, and how can they be effectively managed?

Professionals in Medicare Retention often encounter challenges such as addressing members' concerns about plan changes, navigating complex healthcare regulations, and ensuring clear communication with a diverse client base. Effectively managing these challenges involves staying updated on Medicare policies, developing strong problem-solving skills, and building trust with clients through empathetic and proactive service. Success in this role also depends on collaborating closely with enrollment, customer service, and compliance teams to provide seamless support and retain members.

What is the difference between Medicare Retention vs Medicare Customer Service Representative?

AspectMedicare RetentionMedicare Customer Service Representative
Primary RoleRetaining existing Medicare members, addressing concerns, and reducing cancellationsAssisting beneficiaries with inquiries, enrollment, and plan options
Required SkillsCommunication, problem-solving, knowledge of Medicare plansCustomer service, communication, Medicare plan knowledge
Work EnvironmentCall centers, insurance offices, remote workCall centers, insurance companies, remote work
CertificationsMedicare knowledge, customer service skillsMedicare knowledge, customer service skills

While both roles involve working with Medicare beneficiaries, Medicare Retention focuses on maintaining existing members and reducing cancellations, whereas Medicare Customer Service Representatives primarily assist with inquiries and enrollment. Both positions require strong communication skills and Medicare knowledge, often working in similar environments.

More about Medicare Retention jobs

What cities are hiring for Medicare Retention jobs?

Cities with the most Medicare Retention job openings:

What states have the most Medicare Retention jobs?

States with the most job openings for Medicare Retention jobs include:

What job categories do people searching Medicare Retention jobs look for?

The top searched job categories for Medicare Retention jobs are:

Medicare Retention jobs near you
Infographic showing various Medicare Retention job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $60,428 per year, or $29.1 per hour.

Group Retention Executive

Humana

Remote

$48K - $115K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 21 days ago

Humana rating

8.0

Company rating: 8.0 out of 10

Based on 267 frontline employees who took The Breakroom Quiz

171st of 315 rated insurance

Job description

Become a part of our caring community
The Group Retention Executive grows membership within existing accounts and for directly managing business relationships with client accounts. The Group Retention Executive work assignments are varied and frequently require interpretation and independent determination of the appropriate courses of action.

Humana is looking for a dedicated, detail-oriented, and responsible Group Retention Executive who is looking for an opportunity for growth in a progressive organization.

The Group Retention Executive retains and grows membership within existing 2 - 99 Specialty accounts and for partnering with brokers and agents to manage business relationships with client accounts. The Specialty Retention Executive work assignments are varied and frequently require interpretation and independent determination of the appropriate courses of action.

Responsibilities Include:

  • Oversee customer account management for existing 2 - 99 ancillary accounts, including negotiating contracts and agreements.
  • Build relationships with brokers and agents.
  • Achieve retention sales goals and add on sales goals for defined book of business.
  • Develop and oversee customer retention campaigns.
  • Product Lines: Dental, Vision, Life, Disability, and EAP
  • Liaison between assigned clients and Humana internal areas for escalated issues.
  • May represent Humana at community events, associations and industry organizations.
  • Understand department, segment, and organizational strategy and operating objectives, including their linkages to related areas.
  • Makes decisions regarding own work methods, occasionally in ambiguous situations, and requires minimal direction and receives guidance where needed. Follow established guidelines/procedures.

Use your skills to make an impact

Required Qualifications:

  • 2+ years' experience selling or retaining within the employer group insurance environment.
  • Understanding of employer procurement process
  • Client management experience
  • Business and Financial Acumen
  • Develop positive, collaborative client relationships.
  • Active life and health license

Preferred Qualifications:

  • Strong communicator- written, verbal and presentation skills
  • Bi-lingual (English/Spanish)
Work at Home Requirements: To ensure Home or Hybrid Home/Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

The range below reflects a good faith estimate of total compensation for full time (40 hours per week) employment at the time of posting. This compensation package includes both base pay and targeted commission pay. The pay range may be higher or lower based on geographic location. Actual earnings will vary based on individual performance, with the base salary and commission structure aligned with company policies and applicable pay transparency requirements.


$48,800 - $115,900 per year


Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.Application Deadline: 09-04-2026
About us
About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health - delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer atHumana.comand atCenterWell.com.


Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

What Humana employees say

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About Humana

Sourced by ZipRecruiter

Humana Inc., headquartered in Louisville, KY., is a leading health care company that offers a wide range of insurance products and health and wellness services that incorporate an integrated approach to lifelong well-being. By leveraging the strengths of its core businesses, Humana believes it can better explore opportunities for existing and emerging adjacencies in health care that can further enhance wellness opportunities for the millions of people across the nation with whom the company has relationships.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Louisville, KY, US

Year founded

1961

Social media

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