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Medicare Retention Jobs (NOW HIRING)

Coverage2Care

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Medicare Insurance Agent

San Antonio, TX · On-site

$40K - $60K/yr

Maintain strong communication and follow-up with clients to ensure high satisfaction and retention ... Medicare-specific certification or willingness to obtain immediately (AHIP or equivalent) * 1+ ...

Chapter

Medicare Advisor - Phoenix

Phoenix, AZ

$25/hr

... retention 3) Number of customers enrolled While your compensation will be tied to your sales ... Assess seniors Medicare needs with an engaging, natural, and professional demeanor. * Provide ...

Empress EMS

Medicare Signature Liaison

Yonkers, NY · On-site

$22/hr

Key Responsibilities Responsible for adhering to the Medicare signature guidelines as outlined by ... Health Insurance Portability and Accountability Act (HIPAA) requirements and record retention ...

SBHIS/INSURUS

Licensed Medicare Agent

Honolulu, HI · On-site

$18 - $24/hr

Our mission is simple: "Making Medicare Easier." We value care, integrity, and an innovative ... Customer Service & Retention: provide ongoing support to members, answering inquiries, and ...

PacificSource

Medicare Sales Executive

Boise, ID · On-site

Represent PacificSource Medicare Advantage sales solutions via alternate distribution channels and ... Collaborate with internal departments as appropriate to support member retention efforts. * Meet or ...

PacificSource

Medicare Sales Executive

Boise, ID · On-site

Represent PacificSource Medicare Advantage sales solutions via alternate distribution channels and ... Collaborate with internal departments as appropriate to support member retention efforts. * Meet or ...

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All JobsMedicare Retention Jobs

Medicare Retention information

See salary details

$30K

$60.4K

$76K

How much do medicare retention jobs pay per year?

As of Jun 17, 2026, the average yearly pay for medicare retention in the United States is $60,428.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,500.00 and $73,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Medicare Retention Specialist, and why are they important?

To thrive as a Medicare Retention Specialist, you need in-depth knowledge of Medicare plans, strong customer service skills, and preferably a health insurance license. Familiarity with CRM software, call center platforms, and regulatory compliance tools is typically required. Excellent communication, active listening, and problem-solving abilities are vital for building trust and addressing member concerns. These skills are crucial for retaining clients, ensuring compliance, and maintaining customer satisfaction in a highly regulated industry.

What is Medicare retention?

Medicare retention refers to the efforts and strategies used by health insurance companies or agencies to keep their existing Medicare members enrolled year after year. This involves providing excellent customer service, educating members about their benefits, and addressing any concerns or issues that may cause members to switch plans or providers. Retention specialists may also help members understand changes in their coverage and guide them through the annual enrollment process to ensure their health care needs continue to be met.

What is the difference between Medicare Retention vs Medicare Customer Service Representative?

AspectMedicare RetentionMedicare Customer Service Representative
Primary RoleRetaining existing Medicare members, addressing concerns, and reducing cancellationsAssisting beneficiaries with inquiries, enrollment, and plan options
Required SkillsCommunication, problem-solving, knowledge of Medicare plansCustomer service, communication, Medicare plan knowledge
Work EnvironmentCall centers, insurance offices, remote workCall centers, insurance companies, remote work
CertificationsMedicare knowledge, customer service skillsMedicare knowledge, customer service skills

While both roles involve working with Medicare beneficiaries, Medicare Retention focuses on maintaining existing members and reducing cancellations, whereas Medicare Customer Service Representatives primarily assist with inquiries and enrollment. Both positions require strong communication skills and Medicare knowledge, often working in similar environments.

What are some common challenges faced in a Medicare Retention role, and how can they be effectively managed?

Professionals in Medicare Retention often encounter challenges such as addressing members' concerns about plan changes, navigating complex healthcare regulations, and ensuring clear communication with a diverse client base. Effectively managing these challenges involves staying updated on Medicare policies, developing strong problem-solving skills, and building trust with clients through empathetic and proactive service. Success in this role also depends on collaborating closely with enrollment, customer service, and compliance teams to provide seamless support and retain members.
More about Medicare Retention jobs
What cities are hiring for Medicare Retention jobs? Cities with the most Medicare Retention job openings:
What states have the most Medicare Retention jobs? States with the most job openings for Medicare Retention jobs include:
What job categories do people searching Medicare Retention jobs look for? The top searched job categories for Medicare Retention jobs are:
Medicare Retention jobs near you
Infographic showing various Medicare Retention job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $60,428 per year, or $29.1 per hour.
Medicare Sales Consultant

Medicare Sales Consultant

Emergent Holdings

Detroit, MI • On-site

Full-time

Posted 27 days ago

Job description

Job Description
Departmental Information/Qualifications
  • Achieve sales goals by assisting vendor call center by enrolling and new to blue members and retaining current members
  • Account management of all aspects of dedicated call center vendor
  • Advanced knowledge of call center operations

The individual sales consultant is responsible for marketing and selling Blue Cross Blue Shield Michigan and Blue Care Network's Individual business products, driving sales growth while ensuring retention. Responsible for planning, strategizing, benefit consulting and administration to increase individual and/or Medicare agent/broker written business within a specific geographic region. Accountable for developing relationships with agent clients, providing sales support and necessary training to agents to support retention and growth in the agent channel.
  • Presents individual Medicare Advantage product benefits, including annual AEP and age-in meetings held throughout the state of Michigan ensuring all Centers for Medicare & Medicaid Services (CMS) and BCBSM guidelines are followed.
  • Coordinates and schedules independent agents and consultants that partner and support the sales and marketing seminars ensuring materials are available for events, etc.
  • Represents BCBSM and BCN as consultative subject matter expert to the agent community and general public delivering a variety of presentations to audiences greater than 150. Includes cross sale of BCBSM/ BCN group to individual Medicare, individual to individual Medicare.
  • Provide sales support and training to agent channel to support retention and growth of agent written business.
  • Determine the decision-making process, personalities and relationships of agent clients to support the development of sales strategies and the acquisition individual and/or Medicare business in the agent channel.
  • Provide in-person support as well as digital support to agent partners.
  • Participate in marketing events such as seminars, trade shows, telemarketing events and various forms of community relations to support positive corporate and marketing images.
  • Conducts year-round BCBSM and BCN sales and marketing seminars, Medicare expo community events, etc across the state of Michigan to Medicare beneficiaries representing all individual product lines ensuring all Centers for Medicare & Medicaid Services (CMS) and BCBSM guidelines are followed.
  • Knowledgeable of the senior market place competitive environment.
  • Willing to be held accountable to maintain and meet deadlines required.

QUALIFICATIONS
Relevant combination of education and experience may be considered in lieu of degree.
  • Bachelor's degree in a related field.
  • Master's Degree in related field considered a plus.
  • Valid Michigan Accident and Health Insurance license.
  • Valid and unrestricted driver's license is required.
  • Continuous learning and certification, as defined by the Company's learning philosophy, is required.
  • Three years experience in sales required.
  • Medicare sales experience is a plus.
  • Five years experience in health insurance, preferred.
  • Involvement in community relations and networking in specific to senior markets health insurance.
  • Excellent analytical, organizational, planning, and follow-up skills.
  • Excellent verbal, and written and interpersonal skills.
  • Dependable, resourceful, self-motivated team player with a willingness to grow.
  • Excellent and effective presentation experience required.
  • Creative problem solving skills to drive innovative solutions to increase assigned organization's sales and retain members.
  • Demonstrated ability to establish and meet high impact goals
  • Accountable in current role and have a proactive approach and take initiative.
  • Knowledge of BCBSM/BCN Medicare benefit designs, underwriting practices, pricing guidelines and the Medicare networks.
  • Knowledge of CMS and DIFs guidelines/ regulations related to first tier downstream initiates, marketing, sales and enrollment as well as benefits/eligibility.
  • Proficient skills to use Microsoft Office products (word, excel PowerPoint), email and Internet.

PAY RANGE: Actual compensation decision relies on the consideration of internal equity, candidate's skills and professional experience, geographic location, market, and other potential factors. It is not standard practice for an offer to be at or near the top of the range, and therefore a reasonable estimate for this role is between $54,000 and $90,500.
EEO Statement: All qualified applicants will receive consideration for employment without regard to, among other grounds, race, color, religion, sex, national origin, sexual orientation, age, gender identity, protected veteran status or status as an individual with a disability.
Candidates are hired on an "at will" basis. Nothing herein is intended to create a contract.

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