Medical Services Manager Jobs (NOW HIRING)

Are you a passionate leader who thrives in a fast-paced, mission-driven environment? We are seeking an experienced Medical Services Manager to lead our Medical Services Department and ensure the highest standards of client care, medication management, and regulatory compliance.

In this key leadership role, you will oversee a dedicated team of Medical Assistants, collaborate with providers and pharmacy partners, and drive operational excellence through process improvement and staff development. If you are an organized, solutions-focused professional with strong leadership skills and a commitment to quality care, we invite you to become part of a team that is making a meaningful difference in the lives of those we serve every day.

Summary

The Medical Services Manager oversees the daily operations of the Medical Services Department, supervising a team of medical assistants to ensure efficient medication management and regulatory compliance. This role involves coordinating pharmacy and provider communication, maintaining Joint Commission standards, and implementing process improvements to enhance efficiency and client care. Additionally, the manager is responsible for staff training, policy enforcement, and strategic collaboration with leadership to optimize departmental performance.

Age/Patient Population(s) Served

Age of Patient Population Served: Adults (18 & older)

Population Served: Persons meeting DSM-5 criteria for substance use disorders with or without co-occurring psychiatric illness and psychiatric illness with or without substance use disorders.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Department Leadership & Supervision

• Provide direct supervision, training, and performance management for a team of two to three medical assistants, ensuring adherence to clinical and administrative protocols.
• Oversee and coordinate all medication-related duties, ensuring accurate and timely processing of prescriptions, refills, and medication orders by medical assistants.
• Establish and maintain workflows to optimize efficiency in medication management, psychiatric scheduling, and compliance tracking.
• Serve as the primary liaison between the medical team, psychiatric providers, pharmacy, finance, and operations to ensure seamless communication and coordination. Monitor department workload and redistribute tasks as necessary to ensure coverage and efficiency.
• Conduct regular team meetings to review department objectives, discuss challenges, and implement process improvements.

Medication Management Oversight

• Supervise medications for new client intakes, EMR documentation, and pharmacy coordination to ensure all medication orders and refills are processed correctly and in compliance with medical directives.
• Oversee refill management for all Thrive, CCI, and CPI patients, ensuring timely submission of medication counts from house managers and correct processing by medical assistants.
• Monitor and troubleshoot pharmacy-related issues, including insurance authorizations, prescription transfers, and medication supply concerns.

Compliance & Quality Assurance

• Ensure department compliance with Joint Commission standards, including medication self-administration policies, storage protocols, and documentation procedures.
• Conduct audits of residential homes to ensure compliance with medication policies and procedures.
• Oversee the proper disposal of discontinued or unclaimed medications, ensuring proper logging and coordination with a medical waste disposal company.

Scheduling & Operational Coordination

• Oversee and manage the scheduling of medication injections and lab work, ensuring all appointments are documented in the EMR
• Ensure medical assistants coordinate pharmacy pickups, prescription transfers, and medication deliveries in collaboration with the Operations Director.

Training & Staff Development

• Develop and implement training programs for medical assistants to ensure proficiency in medication management, EMR documentation, and compliance with regulatory requirements.

MINIMUM JOB REQUIREMENTS

Education

• Bachelor's degree in Nursing, Healthcare Administration, Public Health, or a related field (Preferred, but not required).
• Equivalent work experience in medical services management may be considered in place of formal education.

Experience

• Minimum of 2 years of experience in operations, behavioral health, or healthcare administration (Required).
• At least 2 years of supervisory or management experience overseeing a medical services team, clinical staff, or administrative personnel (Required).
• Experience working in mental health, substance use treatment, or residential behavioral healthcare settings (Strongly Preferred).
• Knowledge of medication management, pharmacy coordination, and Joint Commission regulations (Preferred).
• Proficiency in Electronic Medical Records (EMR) systems and healthcare scheduling software (Required).
• Current CPR and First Aid certification.
• Valid driver’s license or government-issued ID.
• Health screening with negative TB test results.

Preferred Certifications:

• Licensed Vocational Nurse (LVN).

PHYSICAL DEMANDS/WORKING CONDITIONS

• May be required to stand or sit for extended periods.
• Occasionally lift or move up to 25 pounds.
• Frequent contact with water, body fluids, and hazardous chemicals (OSHA standards must be followed).
• Must be able to work in a fast-paced, high-stress environment while maintaining professionalism.

EEOC STATEMENT

TMS abides by all Federal and State laws, prohibiting discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibiting discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, or national origin.