ZipRecruiter

Log In

1

Medical Call Center Jobs in Texas (NOW HIRING)

Snyder's Auto Salvage

Call Center

Del Valle, TX · On-site

$16/hr

Description Call Center Buyer (Inside Vehicle Buyer) Location: Austin, TX Department: Call Center Operations Compensation: Commission-Based ($16 per Vehicle Purchased) Position Overview We are ...

Ocean Canyon Resorts

Call Center

Texarkana, TX

$14.75 - $18.50/hr

```html Call Center Representative Location: Texarkana, Texas, 75501 Job Overview We are seeking a motivated and customer-focused Call Center Representative to join our team in Texarkana, TX. The ideal ...

McEwen & Associates, Inc

Medical Scheduler

Irving, TX · On-site

$16.75 - $21.25/hr

As a Call Center Agent, you will be the first point of contact for patients seeking to schedule ... Minimum of 1-2 years in a medical call center or similar healthcare setting. * Proficiency in using ...

Coastal Eye Associates

Call Center Representative

Alvin, TX

$13 - $16.25/hr

All of our medical doctors are board certified ophthalmologists with extensive experience in all areas of ophthalmic medicine. Position Summary As a Call Center Representative, you will play a vital ...

Coastal Eye Associates

Call Center Representative

Alvin, TX · On-site

$13 - $16.25/hr

All of our medical doctors are board certified ophthalmologists with extensive experience in all areas of ophthalmic medicine. Position Summary As a Call Center Representative, you will play a vital ...

Inceed

Call Center Representative

Irving, TX · On-site

$15.25 - $19.25/hr

Experience with call tracking or CRM systems Perks & Benefits: * 3 different medical health ... Call Center Representative opportunity, please submit your resume for consideration. Our client ...

Serenity Health Care

Call Center Manager

Fort Worth, TX · On-site

$70 - $90/hr

We're not hiring for medical know-how -- we're hiring leaders. If you can motivate a team, hit ... The Role: Call Center Manager | Fort Worth, TX As Call Center Manager, you'll lead Serenity ...

VRC Investigations

Call Center Representative

Denton, TX · On-site

$16 - $17/hr

As a key member of the VRC team, the research assistant will make outbound calls to medical facilities to validate worker's compensation claims. The call center research assistant will complete tasks ...

next page

Showing results 1-20

All JobsMedical Call Center JobsMedical Call Center Jobs in Texas

Medical Call Center information

See Texas salary details

$9

$14

$16

How much do medical call center jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for medical call center in Texas is $14.25, according to ZipRecruiter salary data. Most workers in this role earn between $13.11 and $15.85 per hour, depending on experience, location, and employer.

What is a medical call center?

Medical call center jobs involve handling incoming and outgoing calls related to healthcare services. Employees in these roles may schedule appointments, provide information about medical services, assist with insurance or billing inquiries, and sometimes offer basic medical advice under the guidance of healthcare professionals. These positions require strong communication skills, empathy, and an understanding of healthcare processes and privacy regulations. Medical call center staff are often the first point of contact for patients, so professionalism and confidentiality are crucial.

What are the key skills and qualifications needed to thrive as a medical call center representative?

To thrive as a Medical Call Center Representative, you need a solid understanding of medical terminology, customer service experience, and often a high school diploma or healthcare-related certification. Familiarity with call center software, electronic health record (EHR) systems, and scheduling platforms is typically required. Strong communication, active listening, and problem-solving skills help you effectively address patient concerns and coordinate with healthcare teams. These skills ensure accurate information sharing, patient satisfaction, and efficient healthcare service delivery.

What are some common challenges faced by employees working in a medical call center, and how can these be managed?

Working in a medical call center often involves handling high call volumes, addressing sensitive patient concerns, and navigating complex healthcare information. One common challenge is managing stressful or emotionally charged conversations, especially when callers are anxious or unwell. Team members are typically supported through structured training, clear protocols, and close collaboration with clinical staff to ensure accurate information is provided and escalation procedures are followed. Regular team meetings and access to supervisory support help staff maintain resilience and deliver quality service.

What is the difference between Medical Call Center vs Medical Receptionist?

AspectMedical Call CenterMedical Receptionist
CredentialsBasic healthcare knowledge, communication skillsHigh school diploma, sometimes medical office training
Work EnvironmentCall centers, remote or office-basedMedical offices, clinics, hospitals
Employer & IndustryHealthcare call centers, insurance companiesHospitals, clinics, private practices
Common Search & ComparisonCustomer service, patient inquiriesPatient check-in, appointment scheduling

While both roles involve patient interaction, Medical Call Centers primarily handle inbound calls for appointment scheduling, billing, or patient inquiries in a call center setting. Medical Receptionists work directly in healthcare facilities, managing front desk duties like check-ins and scheduling in person. Understanding these differences helps job seekers find the right role based on work environment and responsibilities.

What do medical call centers do?

Medical call centers handle patient inquiries, appointment scheduling, and provide information about healthcare services. Staff in these centers often use electronic health records and communication tools to assist patients efficiently and accurately.

What are the most commonly searched types of Medical Call Center jobs in Texas?

The most popular types of Medical Call Center jobs in Texas are:

What are popular job titles related to Medical Call Center jobs in Texas?

For Medical Call Center jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Medical Call Center jobs in Texas look for?

The top searched job categories for Medical Call Center jobs in Texas are:

What cities in Texas are hiring for Medical Call Center jobs?

Cities in Texas with the most Medical Call Center job openings:

Medical Call Center jobs near you
Infographic showing various Medical Call Center job openings in Texas as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 15% Part Time, and 6% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $29,643 per year, or $14.3 per hour.

Customer Service Rep.- Medical Call Center

PFS Group

Crystal City, TX • On-site

$13/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 4 days ago

Job description

Location: Crystal City, TX – On-site for first 90 days | Remote eligibility based on performance

At PFS Group, one of the nation’s fastest-growing patient financial services companies, we help patients understand and resolve their medical bills with clarity while delivering exceptional customer service. As a Customer Service Representative (CSR), you will play a key role in our call center by assisting patients with account questions, setting up payment plans, and providing thoughtful, attentive care. This is your opportunity to join a growing, friendly, and mission-driven team that values outstanding customer service, rewards strong performance, and is committed to doing the right thing for every patient.

Job Responsibilities

  • Communicate with patients by phone to resolve account balances
  • Help patients understand their bill and assist with payment options
  • Accurately document conversations and collect and verify patient information
  • Interact with patients over the phone, aiming to achieve first-call resolution by demonstrating empathy, patience, and professionalism
  • Meet daily and monthly performance metrics including call volume and quality
  • Collaborate with team leads and trainers to grow your knowledge and effectiveness

Qualifications and Skills

  • Customer service mindset and strong verbal communication skills
  • Ability to stay calm under pressure and handle sensitive conversations
  • Computer literacy (navigating multiple systems at once)
  • Experience in a call center or high-volume phone environment preferred
  • Healthcare or insurance background is a plus
  • CUBS, EPIC, or similar platform experience is a plus
  • Bilingual (Spanish/English) is a plus

Benefits

  • Earn up to $450 per month through our performance bonus program
  • 10 days PTO in your first year
  • Paid birthday off after your first year
  • Medical, dental, and vision insurance
  • 401(k) retirement plan with company match
  • Company-provided life insurance and long-term disability
  • Weekday-only call center: no nights or weekends (variety of shifts available)
  • Referral bonus program
  • Friendly, mission-driven workplace with opportunities to grow

Workplace Expectations and Requirements

  • Employment is contingent upon successfully passing a pre-employment background check and drug screening
  • Professional appearance and conduct are expected at all times
  • Candidates must be legally authorized to work in the United States
  • This position is based on-site at our Crystal City call center for the first 90 days
  • Remote work opportunities may be available after 90 days, contingent upon meeting performance, quality, and attendance standards

Ready to grow your career with purpose? Apply today and join one of the nation’s fastest-growing patient financial services companies.

Company Description

PFS Group is a nationally recognized leader in patient financial services, dedicated to helping patients resolve medical bills with clarity and care. We deliver exceptional customer service on behalf of healthcare providers while fostering a supportive, high-performance culture for our employees. Join a growing team committed to doing the right thing; for patients, clients, and one another.

Apply