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OurRitual

Member Matching Specialist

New York, NY · On-site

$25 - $35/hr

As a Member Matching Specialist, you will be the first human touchpoint for new members, setting the tone for their experience, understanding their needs, and connecting them with the right expert.

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Benefits: * 401(k) * 401(k) matching * Competitive salary * Health insurance * Opportunity for ... Contact Member Specialist or Manager for any additional information * Search for a Provider using ...

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How much do matching specialist jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for matching specialist in the United States is $24.95, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $28.85 per hour, depending on experience, location, and employer.

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Matching Specialists often encounter challenges such as balancing the unique needs and expectations of clients with the specific qualifications and preferences of candidates. They must quickly adapt to evolving requirements, manage high volumes of requests, and maintain accurate records to ensure successful matches. Additionally, frequent communication and collaboration with recruiters, hiring managers, or account executives is essential to clarify criteria and resolve any mismatches. Staying organized and proactive in following up with both parties helps ensure a positive experience for all involved.

What are the key skills and qualifications needed to thrive as a Matching Specialist, and why are they important?

To thrive as a Matching Specialist, you need strong analytical abilities, attention to detail, and a background in customer service or human resources, often supported by a relevant degree. Familiarity with applicant tracking systems (ATS), CRM software, and proficiency in data management tools are commonly required. Excellent communication, problem-solving skills, and a client-focused attitude help you build trust and ensure successful matches. These skills are crucial for accurately aligning candidates or clients with opportunities, ensuring satisfaction, and maintaining organizational reputation.

What are Matching Specialists?

Matching Specialists are professionals responsible for connecting clients, customers, or candidates with appropriate services, products, or opportunities. They analyze requests or profiles, assess needs, and use specialized tools or databases to make optimal matches based on set criteria. Matching Specialists are often found in industries like staffing, online marketplaces, healthcare, or dating services, where pairing the right individuals or resources is crucial to business success. Their work requires strong analytical, communication, and organizational skills, as well as attention to detail.
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Matching Specialist jobs near you
Infographic showing various Matching Specialist job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 70% Full Time, 12% Part Time, 1% Temporary, and 16% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $51,897 per year, or $25 per hour.

Member Matching Specialist

OurRitual

New York, NY • On-site

$25 - $35/hr

Contractor

Posted 21 days ago

Job description

OurRitual is a digital platform reimagining relationship care - combining expert-led sessions with AI-powered tools and guided programs to help individuals and couples build stronger, healthier connections. We're a modern alternative to traditional couples therapy, designed to be accessible, flexible, and built for real life.
About the Role
OurRitual is launching a new Concierge Model designed to give every member a guided, personalized start to their journey. As a Member Matching Specialist, you will be the first human touchpoint for new members, setting the tone for their experience, understanding their needs, and connecting them with the right expert. This is not a clinical or therapeutic role. You are a trusted guide and navigator: warm, confident, and skilled at helping people feel understood and well taken care of from the very first conversation.
What You'll Do
Member Intake & Matching
  • Conduct 30-minute matching sessions with new members via video or phone
  • Assess member needs, goals, and preferences through thoughtful conversation
  • Select the best-fit expert from our network based on what you learn
  • Coordinate a warm handoff to the matched expert, ensuring continuity and context

Triage & Navigation
  • Support members through the full activation process - walking them step by step
  • through getting started on the platform
  • Facilitate rematching if an initial pairing isn't the right fit

Member Education & Onboarding
  • Provide a clear, confident overview of what OurRitual offers and how we work
  • Address frequently asked questions, including how to explain our model within a
  • regulatory context
  • Set accurate expectations so members feel informed, comfortable, and ready to engage

Who You Are
Your most important quality is your ability to make people feel at ease. You are naturally charismatic and warm, and you instinctively know how to build trust quickly - especially with people who may be navigating something vulnerable or new.
You have:
  • A clinical background or training in a relevant field is preferred but full licensure is not required - we welcome candidates who are earlier in their clinical journey, including graduate students in social work, counseling, MFT, or related programs, who bring the right combination of training, empathy, and communication skills
  • Strong communication skills - you can explain complex or sensitive topics clearly and confidently
  • Comfort working within a regulatory and compliance-sensitive environment
  • A detail-oriented approach to handoffs and documentation
  • Excellent time management and organizational skills

Schedule & Structure
This is a part-time, hourly role with flexible scheduling across our coverage window of 9 AM- 11 PM Eastern Time. We ask that candidates make a minimum of 15 hours per week available, with at least 8 of those hours falling within our high-demand slots.
Based on member activity, our peak demand is strongly evening-biased. High-demand slots are:
  • 5 PM - 10 PM ET
  • 1 PM - 2 PM ET

Compensation
$25-$35 per hour, commensurate with experience and background.
We look forward to hearing from you!

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