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Massmutual Jobs (NOW HIRING)

MassMutual Ascend

Claims Trainee

Cincinnati, OH · On-site

MassMutual Ascend is proud to offer customers a level of strength and stability they can count on for years to come. The Opportunity The Annuity Claims team is looking for an organized and driven ...

MassMutual Great Lakes

Financial Advisor

Grand Rapids, MI · On-site

$50K - $75K/yr

MassMutual Great Lakes is excited to welcome driven, entrepreneurial advisors and professionals who want to scale their practice to new heights or build a meaningful career in financial planning ...

MassMutual Alabama

Financial Advisor

San Jose, CA · On-site

Company Description Founded in 1851, MassMutual is a leading mutual life insurance company that is run for the benefit of its members and participating policyowners. The company has a long history of ...

MassMutual Great Lakes

Financial Advisor

Grand Rapids, MI · On-site

$50K - $75K/yr

MassMutual Great Lakes is excited to welcome driven, entrepreneurial advisors and professionals who want to scale their practice to new heights or build a meaningful career in financial planning ...

MassMutual Great Lakes

Financial Advisor

Southfield, MI · On-site

$50K - $75K/yr

MassMutual Great Lakes is excited to welcome driven, entrepreneurial advisors and professionals who want to scale their practice to new heights or build a meaningful career in financial planning ...

MassMutual Ascend

Claims Trainee

Cincinnati, OH · On-site

MassMutual Ascend is proud to offer customers a level of strength and stability they can count on for years to come. The Opportunity The Annuity Claims team is looking for an organized and driven ...

MassMutual Pacific

Financial Advisor

Pasadena, CA · Remote

$85K - $350K/yr

MassMutual Pacific is a high-performing, dynamic branch of MassMutual - a world-renowned financial institution with a solid heritage and a forward-thinking approach. Our strength lies in our holistic ...

MassMutual Great Lakes

Financial Advisor

Southfield, MI · On-site

$50K - $75K/yr

MassMutual Great Lakes is excited to welcome driven, entrepreneurial advisors and professionals who want to scale their practice to new heights or build a meaningful career in financial planning ...

MassMutual

Financial Advisor

Charleston, SC · On-site

$100K - $250K/yr

Are you a Financial Advisor looking to grow and lead your own advisor team with the support of MassMutual South Carolina. When you join us, you'll have access to our services and support teams, and ...

MassMutual

Darren G. NYC

Manhattan, NY · Remote

$100K - $300K/yr

Accelerate your practice by partnering with Lenox Advisors, a MassMutual-firm. We are offering a unique opportunity to partner directly with one of the top advisors in the industry. Bring your ...

MassMutual New Mexico

Financial Advisor

Albuquerque, NM · On-site

$70K - $150K/yr

About MassMutual New Mexico MassMutual New Mexico is the fastest‑growing financial services firm in the state, built on a vision of igniting purpose, enriching lives, and creating prosperity. We ...

MassMutual New Mexico

Financial Advisor

Las Cruces, NM · Remote

$70K - $150K/yr

About MassMutual New Mexico MassMutual New Mexico is the fastest‑growing financial services firm in the state, built on a vision of igniting purpose, enriching lives, and creating prosperity. We ...

MassMutual New Mexico

Financial Advisor

Santa Fe, NM · Remote

$70K - $150K/yr

About MassMutual New Mexico MassMutual New Mexico is the fastest‑growing financial services firm in the state, built on a vision of igniting purpose, enriching lives, and creating prosperity. We ...

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How much do massmutual jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for massmutual in the United States is $18.25, according to ZipRecruiter salary data. Most workers in this role earn between $12.02 and $24.04 per hour, depending on experience, location, and employer.

What types of career advancement opportunities are available for employees at MassMutual?

At MassMutual, employees can pursue various career advancement opportunities, including promotions within their current department or lateral moves to different business units such as sales, underwriting, technology, or operations. The company supports professional growth through mentorship programs, continuing education, and leadership development initiatives. Employees are encouraged to take on new challenges and expand their skill sets, which can lead to roles with greater responsibility and impact. Regular performance reviews and networking events also help employees identify paths for advancement within the organization.

What are the key skills and qualifications needed to thrive as a Financial Advisor at MassMutual, and why are they important?

To thrive as a Financial Advisor at MassMutual, you need a solid understanding of financial planning, investment strategies, and insurance products, typically supported by a bachelor's degree in finance or a related field and relevant state licenses. Proficiency in financial planning software, CRM systems, and tools for portfolio management is commonly required, and certifications such as CFP or FINRA Series 7 can be advantageous. Exceptional interpersonal skills, active listening, and the ability to build trust with clients distinguish top performers in this role. These skills and qualities are essential to effectively assess client needs, provide sound financial advice, and foster long-term relationships that drive business growth.

What is MassMutual and what does the company do?

MassMutual, short for Massachusetts Mutual Life Insurance Company, is a leading mutual life insurance company based in the United States. Founded in 1851, it provides a wide range of financial products and services, including life insurance, disability income insurance, long-term care insurance, retirement and investment products. As a mutual company, it is owned by its policyholders rather than shareholders, which allows it to focus on long-term value and customer benefits. MassMutual aims to help individuals, families, and businesses secure their financial future.
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Massmutual jobs near you
Infographic showing various Massmutual job openings in the United States as of June 2026, with employment types broken down into 95% Full Time, and 5% Part Time. Highlights an 81% Physical, 3% Hybrid, and 16% Remote job distribution, with an average salary of $37,966 per year, or $18.3 per hour.

Customer Service Analyst

MassMutual Ascend

Cincinnati, OH

Full-time

Posted 7 days ago

Job description

Description

As a leading provider of annuities, MassMutual Ascend is committed to taking financial futures above and beyond. This means offering innovative products that fit our customers' unique needs - whether it's protecting their hard-earned savings, receiving guaranteed income or providing for loved ones. MassMutual Ascend is proud to offer customers a level of strength and stability they can count on for years to come.

The Opportunity

MassMutual Ascend's Claims Department is looking for an empathetic and customer-service focused individual to join the team.New to annuities? We will provide you with the opportunity to learn about the Annuity industry while working in a team centered environment where your ideas can be shared, and you can impact the Company! The Claims Customer Service team is responsible for handling inbound phone calls from clients as well as our service agents to assist them in all steps of the claims process.

Job Responsibilities

  • Actively seeks information to understand customer's circumstances, problems, expectations and needs.
  • Shares and/or conveys routine information to customers maintaining a professional demeanor in all situations.
  • Interacts with customers to provide information in response to inquiries about procedures or a case's status.
  • Researches and resolves simple to moderately complex customer complaints to ensure customer satisfaction and retention. Documents processes used to correct issues.
  • Utilizes computerized systems for tracking, information gathering and / or troubleshooting.
  • May process routine / simple transactions. Transaction processing may be specified by authority / guidelines.
  • Maintains familiarity with policies and procedures, as well as the business and organization. Complies with company and regulatory guidelines.

Minimum Qualifications

  • High School Diploma required. Some College level coursework preferred.
  • Strong time management skills and the ability to multi-task in a fast-paced environment.
  • Experience using Microsoft Office (Outlook, Word, Excel, PowerPoint, etc.).
  • Previous customer service experience preferred

Ideal Qualifications

  • Self-motivated team player who excels in a collaborative environment
  • Passionate about continuously providing a positive customer experience
  • At least one year of related experience

What to Expect

  • Focused one-on-one meetings with your manager
  • Ongoing opportunities for development and learning
  • Working in a fast-paced environment with available flexible work schedules
  • A place to grow your career in a culture that inspires, rewards and develops employees
  • Small company feel with a focus on meeting customer's needs today and also well into the future

Why Join Us.

At MassMutual Ascend, our collaborative culture is key to our success. It's the reason we're a leading provider of annuities today, and it's the reason we'll continue rising to the top tomorrow. A career at MassMutual Ascend means you'll contribute to our mission of taking financial futures above and beyond - and you'll be inspired to reach your own goals, too. As a wholly owned subsidiary of MassMutual, MassMutual Ascend continues to be an employer of choice in the Cincinnati, Ohio community.

MassMutual Ascend Life Insurance Company is an Equal Employment Opportunity employer. We welcome all persons to apply.

At MassMutual Ascend we focus on ensuring fair, equitable pay by providing competitive salaries, along with incentive and bonus opportunities for all employees. Your total compensation package includes either a bonus target or in a sales-focused role a Variable Incentive Compensation component.For more information about our extensive benefits offerings please check out our Total Rewards at a Glance..

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