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Massmutual Jobs (NOW HIRING)

MassMutual Alabama

Financial Advisor

Los Angeles, CA · On-site

Company Description Founded in 1851, MassMutual is a leading mutual life insurance company that is run for the benefit of its members and participating policyowners. The company has a long history of ...

MassMutual Ascend

Claims Trainee

Cincinnati, OH · On-site

MassMutual Ascend is proud to offer customers a level of strength and stability they can count on for years to come. The Opportunity The Annuity Claims team is looking for an organized and driven ...

MassMutual Alabama

Financial Advisor

San Jose, CA · On-site

Company Description Founded in 1851, MassMutual is a leading mutual life insurance company that is run for the benefit of its members and participating policyowners. The company has a long history of ...

MassMutual Great Lakes

Financial Advisor

Grand Rapids, MI · On-site

$50K - $75K/yr

MassMutual Great Lakes is excited to welcome driven, entrepreneurial advisors and professionals who want to scale their practice to new heights or build a meaningful career in financial planning ...

MassMutual Ascend

Accounting Intern (Spring 2027)

Cincinnati, OH · On-site

$15.25 - $19.50/hr

MassMutual Ascend is proud to offer customers a level of strength and stability they can count on for years to come. The Opportunity As a co-op/intern in our Annuity Finance organization, you will be ...

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MassMutual Ascend

Claims Trainee

Cincinnati, OH

MassMutual Ascend is proud to offer customers a level of strength and stability they can count on for years to come. The Opportunity The Annuity Claims team is looking for an organized and driven ...

MassMutual Great Lakes

Financial Advisor

Southfield, MI · On-site

$50K - $75K/yr

MassMutual Great Lakes is excited to welcome driven, entrepreneurial advisors and professionals who want to scale their practice to new heights or build a meaningful career in financial planning ...

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How much do massmutual jobs pay per hour?

As of Jul 8, 2026, the average hourly pay for massmutual in the United States is $18.25, according to ZipRecruiter salary data. Most workers in this role earn between $12.02 and $24.04 per hour, depending on experience, location, and employer.

What are the salary ranges at MassMutual?

Salary ranges at MassMutual vary depending on the role, experience, and location. Entry-level positions typically start around $50,000 annually, while more experienced roles can earn upwards of $100,000 or more. Compensation may also include bonuses, benefits, and other incentives relevant to the financial services industry.

What types of career advancement opportunities are available for employees at MassMutual?

At MassMutual, employees can pursue various career advancement opportunities, including promotions within their current department or lateral moves to different business units such as sales, underwriting, technology, or operations. The company supports professional growth through mentorship programs, continuing education, and leadership development initiatives. Employees are encouraged to take on new challenges and expand their skill sets, which can lead to roles with greater responsibility and impact. Regular performance reviews and networking events also help employees identify paths for advancement within the organization.

What is MassMutual's interview process?

MassMutual's interview process typically involves an initial phone screening followed by one or more in-person or virtual interviews with hiring managers and team members. Candidates may be assessed on their technical skills, industry knowledge, and cultural fit, often through behavioral and situational questions. The process may also include skills assessments or case studies depending on the role.

Is MassMutual being investigated by the SEC?

There are no publicly available records indicating that MassMutual has been investigated by the SEC. As a financial services company, MassMutual is subject to regulatory oversight, but any investigations would typically be publicly disclosed if they occurred. Job seekers should focus on the company's compliance history and reputation through official sources.

What makes MassMutual a good employer?

MassMutual offers a stable work environment with opportunities for professional growth and development. Employees benefit from comprehensive benefits, a collaborative culture, and the chance to work in the financial services industry, often requiring relevant certifications and skills.

What are the key skills and qualifications needed to thrive as a Financial Advisor at MassMutual, and why are they important?

To thrive as a Financial Advisor at MassMutual, you need a solid understanding of financial planning, investment strategies, and insurance products, typically supported by a bachelor's degree in finance or a related field and relevant state licenses. Proficiency in financial planning software, CRM systems, and tools for portfolio management is commonly required, and certifications such as CFP or FINRA Series 7 can be advantageous. Exceptional interpersonal skills, active listening, and the ability to build trust with clients distinguish top performers in this role. These skills and qualities are essential to effectively assess client needs, provide sound financial advice, and foster long-term relationships that drive business growth.

What is MassMutual and what does the company do?

MassMutual, short for Massachusetts Mutual Life Insurance Company, is a leading mutual life insurance company based in the United States. Founded in 1851, it provides a wide range of financial products and services, including life insurance, disability income insurance, long-term care insurance, retirement and investment products. As a mutual company, it is owned by its policyholders rather than shareholders, which allows it to focus on long-term value and customer benefits. MassMutual aims to help individuals, families, and businesses secure their financial future.
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Massmutual jobs near you
Customer Service Analyst

Customer Service Analyst

MassMutual Ascend

Cincinnati, OH • On-site

Full-time

Re-posted 7 days ago

Job description

Description
As a leading provider of annuities, MassMutual Ascend is committed to taking financial futures above and beyond. This means offering innovative products that fit our customers' unique needs - whether it's protecting their hard-earned savings, receiving guaranteed income or providing for loved ones. MassMutual Ascend is proud to offer customers a level of strength and stability they can count on for years to come.
The Opportunity
MassMutual Ascend's Claims Department is looking for an empathetic and customer-service focused individual to join the team. New to annuities? We will provide you with the opportunity to learn about the Annuity industry while working in a team centered environment where your ideas can be shared, and you can impact the Company! The Claims Customer Service team is responsible for handling inbound phone calls from clients as well as our service agents to assist them in all steps of the claims process.
Job Responsibilities
  • Actively seeks information to understand customer's circumstances, problems, expectations and needs.
  • Shares and/or conveys routine information to customers maintaining a professional demeanor in all situations.
  • Interacts with customers to provide information in response to inquiries about procedures or a case's status.
  • Researches and resolves simple to moderately complex customer complaints to ensure customer satisfaction and retention. Documents processes used to correct issues.
  • Utilizes computerized systems for tracking, information gathering and / or troubleshooting.
  • May process routine / simple transactions. Transaction processing may be specified by authority / guidelines.
  • Maintains familiarity with policies and procedures, as well as the business and organization. Complies with company and regulatory guidelines.

Minimum Qualifications
  • High School Diploma required. Some College level coursework preferred.
  • Strong time management skills and the ability to multi-task in a fast-paced environment.
  • Experience using Microsoft Office (Outlook, Word, Excel, PowerPoint, etc.).
  • Previous customer service experience preferred

Ideal Qualifications
  • Self-motivated team player who excels in a collaborative environment
  • Passionate about continuously providing a positive customer experience
  • At least one year of related experience

What to Expect
  • Focused one-on-one meetings with your manager
  • Ongoing opportunities for development and learning
  • Working in a fast-paced environment with available flexible work schedules
  • A place to grow your career in a culture that inspires, rewards and develops employees
  • Small company feel with a focus on meeting customer's needs today and also well into the future

Why Join Us.
At MassMutual Ascend, our collaborative culture is key to our success. It's the reason we're a leading provider of annuities today, and it's the reason we'll continue rising to the top tomorrow. A career at MassMutual Ascend means you'll contribute to our mission of taking financial futures above and beyond - and you'll be inspired to reach your own goals, too. As a wholly owned subsidiary of MassMutual, MassMutual Ascend continues to be an employer of choice in the Cincinnati, Ohio community.
MassMutual Ascend Life Insurance Company is an Equal Employment Opportunity employer. We welcome all persons to apply.
At MassMutual Ascend we focus on ensuring fair, equitable pay by providing competitive salaries, along with incentive and bonus opportunities for all employees. Your total compensation package includes either a bonus target or in a sales-focused role a Variable Incentive Compensation component. For more information about our extensive benefits offerings please check out our Total Rewards at a Glance..

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