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Marriott Remote Reservations Jobs (NOW HIRING)

Marriott

FLEX Manager, Reservations Platform

Bethesda, MD · On-site +1

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

JOB SUMMARY The FLEX Manager, Reservations Platform will have accountability for reviewing and ... Remote positions. Marriott International is the world's largest hotel company, with more brands ...

PCH

Hotel Group Sales Manager | Remote/Hybrid

Mobile, AL · On-site +1

$53K - $71K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Represent Two of Mobile's Premier Marriott Hotels. PCH Hotels & Resorts is seeking an experienced ... Partner with Revenue Management, Event Management, Operations, and Reservations to deliver flawless ...

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Marriott Remote Reservations information

See salary details

$11

$17

$22

How much do marriott remote reservations jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for marriott remote reservations in the United States is $17.44, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is a Marriott Remote Reservations job?

Marriott Remote Reservations jobs are customer service roles where employees assist guests with booking hotel rooms, making changes to reservations, and answering questions, all while working from home. These positions typically require strong communication skills, comfort with computers, and the ability to provide excellent service over the phone or online. Employees represent the Marriott brand and help ensure guests have a smooth reservation experience. Remote reservations agents often work flexible schedules, including evenings and weekends, to accommodate guests in different time zones.

What are the key skills and qualifications needed to thrive as a Marriott Remote Reservations agent?

To thrive as a Marriott Remote Reservations Agent, you need strong communication, customer service, and problem-solving skills, typically supported by a high school diploma or equivalent. Familiarity with reservation systems like MARSHA, basic computer proficiency, and sometimes prior hospitality experience or training are essential. Active listening, patience, and the ability to multitask help agents build rapport with guests and resolve issues efficiently. These skills are vital for delivering excellent guest experiences, ensuring accurate bookings, and upholding Marriott’s service standards in a virtual environment.

What are some common challenges faced in a Marriott Remote Reservations role and how can they be managed effectively?

One common challenge in a Marriott Remote Reservations role is handling a high volume of calls while maintaining exceptional customer service standards. Team members often manage multiple reservation systems and must quickly adapt to changes in hotel availability and guest requests. Effective time management, strong communication skills, and a calm demeanor are key to overcoming these challenges. Marriott provides comprehensive training and ongoing support to help remote reservations agents succeed, and encourages collaboration through virtual team meetings and chat platforms, ensuring employees feel connected and supported.

What is the difference between Marriott Remote Reservations vs Marriott Front Desk Agent?

AspectMarriott Remote ReservationsMarriott Front Desk Agent
Work EnvironmentRemote, home-basedOn-site at hotel
Primary ResponsibilitiesHandling reservations, customer inquiries via phone/emailGuest check-in/out, providing hotel services
Required SkillsCustomer service, communication, reservation systemsCustomer service, multitasking, hospitality skills
CertificationsNone specific, hospitality knowledge helpfulHospitality or customer service experience often preferred

Marriott Remote Reservations primarily focus on managing bookings and customer inquiries remotely, while Marriott Front Desk Agents handle guest check-ins and on-site hotel services. Both roles require strong customer service skills, but Remote Reservations roles are home-based and involve reservation systems, whereas Front Desk Agents work directly at the hotel front desk providing in-person assistance.

What cities are hiring for Marriott Remote Reservations jobs?

Cities with the most Marriott Remote Reservations job openings:

What states have the most Marriott Remote Reservations jobs?

States with the most job openings for Marriott Remote Reservations jobs include:

What job categories do people searching Marriott Remote Reservations jobs look for?

The top searched job categories for Marriott Remote Reservations jobs are:

Marriott Remote Reservations jobs near you
Infographic showing various Marriott Remote Reservations job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $36,284 per year, or $17.4 per hour.

FLEX Manager, Reservations Platform

Marriott

Bethesda, MD • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 7 days ago

Marriott International rating

6.4

Company rating: 6.4 out of 10

Based on 1,186 frontline employees who took The Breakroom Quiz

54th of 108 rated hotels

Job description

This is a temporary position.

The assignment is through December 26, 2026.

JOB SUMMARY 

The FLEX Manager, Reservations Platform will have accountability for reviewing and approving the Room Setup Tools (RSTs) ensuring the accurate completion of the RST for all in-scope hotels. This role involves collaborating with cross-discipline teams to gather input and ensure that processes meet business needs. The manager will identify areas for process improvement and design solutions to streamline workflows and ensure Marriott's Sleeping Room Strategy is executed. Clear communication of strategy and processes is essential to ensure understanding and adoption across the team. Additionally, the manager will provide revenue management subject matter expertise as they work with Room Setup Manager teams to complete the RST for individual hotels. The role also includes performing other duties as needed to support the overall success of the team.  

CANDIDATE PROFILE

Education and Experience 

Required

  • 4-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major plus 1+ year of relevant professional experience

OR

  • High school diploma or GED plus 3+ years' relevant professional experience

Preferred 

  • Strong hotel experience with knowledge of Marriott lodging systems as well as Marriott's business processes and hotel operations
  • Excellent project management skills, with ability to independently manage multiple projects 
  • Ability to effectively persuade and motivate stakeholders and team members to achieve project goals and objectives
  • Ability to communicate deadlines and project requirements clearly and concisely

CORE WORK ACTIVITIES 

  • Collaborate with cross-discipline teams and continent leaders to gather input and ensure processes meet the business needs
  • Collaborate with vendor partners to develop and implement standardized processes to enhance efficiency and productivity of the room setup team
  • Identify areas for process improvement and design solutions to streamline workflows
  • Communicate processes clearly to ensure understanding and adoption
  • Collaborate with vendor partner to ensure quality of process and strategy execution
  • Provide revenue management subject matter expertise for the Room Set-Up Managers as hotels work to complete the rooms setup tool

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. 

All locations offer 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts.  Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others. Click here to learn more.

Full-time positions also offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, and paid parental leave. 

Washington Applicants Only: Employees will accrue paid sick leave, 0.0384 PTO balance for every hour worked and be eligible to receive minimum of 9 holidays annually. 

Marriott HQ is committed to a hybrid work environment that enables associates to Be connected.  Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions.
Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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