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Marriott Remote Reservations Jobs in Alabama (NOW HIRING)

Hotel Group Sales Manager | Remote/Hybrid

Mobile, AL · On-site +1

$53K - $71K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Represent Two of Mobile's Premier Marriott Hotels. PCH Hotels & Resorts is seeking an experienced ... Partner with Revenue Management, Event Management, Operations, and Reservations to deliver flawless ...

Marriott Remote Reservations information

What is a Marriott Remote Reservations job?

Marriott Remote Reservations jobs are customer service roles where employees assist guests with booking hotel rooms, making changes to reservations, and answering questions, all while working from home. These positions typically require strong communication skills, comfort with computers, and the ability to provide excellent service over the phone or online. Employees represent the Marriott brand and help ensure guests have a smooth reservation experience. Remote reservations agents often work flexible schedules, including evenings and weekends, to accommodate guests in different time zones.

What are the key skills and qualifications needed to thrive as a Marriott Remote Reservations agent?

To thrive as a Marriott Remote Reservations Agent, you need strong communication, customer service, and problem-solving skills, typically supported by a high school diploma or equivalent. Familiarity with reservation systems like MARSHA, basic computer proficiency, and sometimes prior hospitality experience or training are essential. Active listening, patience, and the ability to multitask help agents build rapport with guests and resolve issues efficiently. These skills are vital for delivering excellent guest experiences, ensuring accurate bookings, and upholding Marriott’s service standards in a virtual environment.

What are some common challenges faced in a Marriott Remote Reservations role and how can they be managed effectively?

One common challenge in a Marriott Remote Reservations role is handling a high volume of calls while maintaining exceptional customer service standards. Team members often manage multiple reservation systems and must quickly adapt to changes in hotel availability and guest requests. Effective time management, strong communication skills, and a calm demeanor are key to overcoming these challenges. Marriott provides comprehensive training and ongoing support to help remote reservations agents succeed, and encourages collaboration through virtual team meetings and chat platforms, ensuring employees feel connected and supported.

What is the difference between Marriott Remote Reservations vs Marriott Front Desk Agent?

AspectMarriott Remote ReservationsMarriott Front Desk Agent
Work EnvironmentRemote, home-basedOn-site at hotel
Primary ResponsibilitiesHandling reservations, customer inquiries via phone/emailGuest check-in/out, providing hotel services
Required SkillsCustomer service, communication, reservation systemsCustomer service, multitasking, hospitality skills
CertificationsNone specific, hospitality knowledge helpfulHospitality or customer service experience often preferred

Marriott Remote Reservations primarily focus on managing bookings and customer inquiries remotely, while Marriott Front Desk Agents handle guest check-ins and on-site hotel services. Both roles require strong customer service skills, but Remote Reservations roles are home-based and involve reservation systems, whereas Front Desk Agents work directly at the hotel front desk providing in-person assistance.

What are popular job titles related to Marriott Remote Reservations jobs in Alabama?

For Marriott Remote Reservations jobs in Alabama, the most frequently searched job titles are:

What job categories do people searching Marriott Remote Reservations jobs in Alabama look for?

The top searched job categories for Marriott Remote Reservations jobs in Alabama are:

What cities in Alabama are hiring for Marriott Remote Reservations jobs?

Cities in Alabama with the most Marriott Remote Reservations job openings:

Hotel Group Sales Manager | Remote/Hybrid

PCH Hotels & Resorts

Mobile, AL • On-site, Remote

$53K - $71K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 3 days ago


Job description

Hotel Group Sales Manager

Battle House Renaissance Mobile Hotel & Spa & Renaissance Mobile Riverview Plaza Hotel
Remote/Hybrid | Southeastern U.S. Preferred | Travel to Mobile, Alabama as Needed

Build Relationships. Drive Revenue. Represent Two of Mobile's Premier Marriott Hotels.

PCH Hotels & Resorts is seeking an experienced Group Sales Manager to drive new group and catering business for the Battle House Renaissance Mobile Hotel & Spa and Renaissance Mobile Riverview Plaza Hotel.

This position offers the flexibility to work remotely, making it an excellent opportunity for an accomplished hospitality sales professional based in the Southeastern United States. While this role is primarily remote, you'll travel to Mobile for client visits, site inspections, major events, and collaboration with hotel leadership. Quarterly on-property visits are required at a minimum to participate in sales meetings, strategic planning, and team engagement.

If you have a proven track record in Marriott group sales and enjoy building relationships, securing new business, and delivering exceptional client experiences, we'd love to hear from you.

What You'll Do

  • Generate new group and catering business through strategic prospecting, networking, client visits, referrals, trade shows, and industry events while consistently achieving individual sales and revenue goals.
  • Build lasting client relationships by serving as a trusted advisor throughout the sales process—conducting site inspections, presenting customized solutions, negotiating contracts, and delivering exceptional service from first contact through event completion.
  • Own the complete sales cycle by preparing proposals, executing contracts, maintaining accurate sales documentation, and ensuring a seamless turnover to Event Management and Operations.
  • Partner with Revenue Management, Event Management, Operations, and Reservations to deliver flawless event execution, maximize guest satisfaction, and optimize hotel profitability.
  • Leverage Marriott sales systems, market intelligence, and competitive insights to identify new business opportunities, maximize revenue, and support the commercial success of both hotels.
  • Represent PCH Hotels & Resorts with professionalism and integrity while strengthening client relationships, expanding market presence, and creating memorable experiences that generate repeat business and long-term loyalty.

The Ideal Candidate

  • Successful sales experience within a full-service Marriott hotel is strongly preferred, with a proven background in Group Sales, Catering Sales, Executive Meeting Management, or Business Development. Comparable luxury or upscale hotel experience will also be considered.
  • Demonstrated success managing the complete group sales cycle—from prospecting and qualifying opportunities through contract negotiation, event planning, turnover, and post-event follow-up—while consistently achieving revenue and production goals.
  • Hands-on experience with Marriott sales and reservation systems, including CI/TY, MARSHA, Delphi, Marriott Global Source, eProposals, Passkey, and related eTools, or the ability to quickly leverage comparable hotel sales platforms.
  • Strong understanding of group room blocks, meeting space, food & beverage, audiovisual services, event logistics, billing, and contract management, with the ability to identify upselling opportunities that maximize revenue and enhance the client experience.
  • Exceptional relationship-building, presentation, negotiation, and communication skills with outstanding organization, attention to detail, and the ability to manage multiple clients and priorities in a fast-paced environment.
  • Based in the Southeastern United States with the ability to travel throughout the region and to Mobile, Alabama, as business needs require, including quarterly on-property meetings and additional visits for client events, site inspections, and strategic planning.

Why Join Us?

As part of PCH Hotels & Resorts, you'll represent two of Alabama's premier Marriott hotels while enjoying the flexibility of a remote role backed by an award-winning hospitality organization recognized for Hospitality with Heart & Soul.

Benefits & Perks

  • Competitive base salary plus performance-based incentive bonus
  • Flexible remote work with regional travel
  • Comprehensive benefits including Medical, Dental, Vision, Life Insurance, FSA/HSA, and Short- & Long-Term Disability
  • Paid Holidays, PTO, and 401(k) with company match
  • Marriott hotel discounts worldwide plus dining discounts across PCH Hotels & Resorts
  • Tuition reimbursement and exceptional leadership development and career growth opportunities

If you're passionate about hospitality sales, thrive on building relationships, and are excited by the opportunity to represent two exceptional Marriott hotels, we'd love to connect with you.