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Marriott Remote Reservations Jobs in Washington (NOW HIRING)

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Marriott Remote Reservations information

See Washington salary details

$13

$20

$35

How much do marriott remote reservations jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for marriott remote reservations in Washington is $20.09, according to ZipRecruiter salary data. Most workers in this role earn between $17.02 and $21.25 per hour, depending on experience, location, and employer.

What is a Marriott Remote Reservations job?

Marriott Remote Reservations jobs are customer service roles where employees assist guests with booking hotel rooms, making changes to reservations, and answering questions, all while working from home. These positions typically require strong communication skills, comfort with computers, and the ability to provide excellent service over the phone or online. Employees represent the Marriott brand and help ensure guests have a smooth reservation experience. Remote reservations agents often work flexible schedules, including evenings and weekends, to accommodate guests in different time zones.

What are the key skills and qualifications needed to thrive as a Marriott Remote Reservations agent?

To thrive as a Marriott Remote Reservations Agent, you need strong communication, customer service, and problem-solving skills, typically supported by a high school diploma or equivalent. Familiarity with reservation systems like MARSHA, basic computer proficiency, and sometimes prior hospitality experience or training are essential. Active listening, patience, and the ability to multitask help agents build rapport with guests and resolve issues efficiently. These skills are vital for delivering excellent guest experiences, ensuring accurate bookings, and upholding Marriott’s service standards in a virtual environment.

What are some common challenges faced in a Marriott Remote Reservations role and how can they be managed effectively?

One common challenge in a Marriott Remote Reservations role is handling a high volume of calls while maintaining exceptional customer service standards. Team members often manage multiple reservation systems and must quickly adapt to changes in hotel availability and guest requests. Effective time management, strong communication skills, and a calm demeanor are key to overcoming these challenges. Marriott provides comprehensive training and ongoing support to help remote reservations agents succeed, and encourages collaboration through virtual team meetings and chat platforms, ensuring employees feel connected and supported.

What is the difference between Marriott Remote Reservations vs Marriott Front Desk Agent?

AspectMarriott Remote ReservationsMarriott Front Desk Agent
Work EnvironmentRemote, home-basedOn-site at hotel
Primary ResponsibilitiesHandling reservations, customer inquiries via phone/emailGuest check-in/out, providing hotel services
Required SkillsCustomer service, communication, reservation systemsCustomer service, multitasking, hospitality skills
CertificationsNone specific, hospitality knowledge helpfulHospitality or customer service experience often preferred

Marriott Remote Reservations primarily focus on managing bookings and customer inquiries remotely, while Marriott Front Desk Agents handle guest check-ins and on-site hotel services. Both roles require strong customer service skills, but Remote Reservations roles are home-based and involve reservation systems, whereas Front Desk Agents work directly at the hotel front desk providing in-person assistance.

What are popular job titles related to Marriott Remote Reservations jobs in Washington?

For Marriott Remote Reservations jobs in Washington, the most frequently searched job titles are:

What job categories do people searching Marriott Remote Reservations jobs in Washington look for?

The top searched job categories for Marriott Remote Reservations jobs in Washington are:

What cities in Washington are hiring for Marriott Remote Reservations jobs?

Cities in Washington with the most Marriott Remote Reservations job openings:

Marriott Remote Reservations jobs near you

Area Director of Revenue Management

HHM Hotels

Washington, DC • On-site, Remote

$100K - $120K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Key responsibilities

  • Develop and execute room sales, pricing, and distribution strategies to maximize revenue across multiple properties.

  • Control room rates and availability, and prepare weekly revenue management meetings involving rate and inventory strategies, business analysis, and financial forecasts.

  • Manage, monitor, and analyze booking trends, rate strategy tiers, and market segment performance to identify opportunities and improve profitability.

HHM Hotels rating

6.6

Company rating: 6.6 out of 10

Based on 25 frontline employees who took The Breakroom Quiz

47th of 109 rated hotels

Job description

Overview

Opportunity:  Area Director of Revenue Management

HHM Hotels is seeking an experienced Area Director of Revenue Management to lead revenue strategy for a cluster of branded hotels in the DMV market. This remote role is responsible for developing and executing room sales, pricing, and distribution strategies while coordinating revenue management processes to maximize profitability across multiple properties.

Must be based in the Eastern or Central Time Zone to align with team and business operations.

Your Growth Path

Regional Director of Revenue Management – Vice President of Revenue Management

Your Focus

  • Control room rates and availability in accordance with established guidelines to maximize occupancy and revenues.
  • Develop, communicate and implement sales strategies, mix of business, channel management, pricing strategies, as well as reservations systems and related policies
  • Prepare for and conduct weekly Revenue Management meetings involving rate and inventory strategies, transient/group pace, competitive business analysis and financial forecasts.
  • Initiate short and long term revenue forecasts and generate weekly and monthly critiques, identifying areas of opportunity and strategies to improve revenue and overall profitability
  • Measure and analyze booking trends, pickup, no shows, and sources of business
  • Manage, produce and monitor rate strategy tiers, booking pace by Market Segment, GDS, inventory and monthly results
  • Work with the different departments to ensure similar goals, and implement action plans to achieve optimum revenue management
  • Establish and maintain meaningful external and internal relationships
  • Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values. 
  • Practice safe work habits, wear protective safety equipment and follow
    MSDS and OSHA standards.
  • Perform other duties as requested by management.

Your Background and Skills

  • College Degree Preferred.
  • At least 5 years of experience in the Revenue Management discipline, in a similar area or clustered position. 
  • Certification with Hilton and/or Marriott brand is required.
  • Ability to work independently in a remote environment while supporting multiple properties.
  • Strong analytical, communication, and stakeholder management skills.

HHM Hotels Benefits and Perks

  • Medical, Dental and Vision Health Insurance
  • Paid Time Off
  • 401k Company Match
  • Free Basic Life Insurance
  • Travel Discounts
  • Commuter Transit and Commuter Parking Benefits
  • Quarterly Bonuses and Incentives
  • Technology Reimbursements
  • Employee Assistance and Wellness Program
  • Educational/Professional Development
  • Remote or Hybrid Work Options

Work Environment and Context

  • Required to sit for extended periods, lift up to 10 pounds, bend, reach, use hands and fingers to operate keyboard.
  • Requires occasional to moderate travel.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

What HHM Hotels employees say

Pay

Benefits

Hours and flexibility

Workplace

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