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Marriott Hotel Call Center Jobs (NOW HIRING)

dtlvgroup

CHG - Call Center - Agent

Las Vegas, NV · On-site

$14.25 - $18.75/hr

  • Medical

  • Dental

  • Vision

  • PTO

Call Center Agent Company: Circa Hospitality Group Location: 302 Building Reports To: Call Center ... Answer incoming calls and assist with hotel reservations, guest inquiries, and general information.

dtlvgroup

CHG - Call Center - Agent

Las Vegas, NV · On-site

$14.25 - $18.75/hr

  • Medical

  • Dental

  • Vision

  • PTO

Call Center Agent Company: Circa Hospitality Group Location: 302 Building Reports To: Call Center ... Answer incoming calls and assist with hotel reservations, guest inquiries, and general information.

Circa Resort & Casino

CHG - Call Center - Agent

Las Vegas, NV · On-site

$14.50 - $19/hr

  • Medical

  • Dental

  • Vision

  • PTO

Call Center Agent Company: Circa Hospitality Group Location: 302 Building Reports To: Call Center ... Answer incoming calls and assist with hotel reservations, guest inquiries, and general information.

Circa Resort & Casino

CHG - Call Center - Agent

Las Vegas, NV · On-site

$14.25 - $18.75/hr

  • Medical

  • Dental

  • Vision

  • PTO

Call Center Agent Company: Circa Hospitality Group Location: 302 Building Reports To: Call Center ... Answer incoming calls and assist with hotel reservations, guest inquiries, and general information.

Marriott

Associate Director of Sales & Catering

Stamford, CT

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... hotel *Arrange and conduct customer sales presentations and sales call on weekly basis. * Responsible for developing strategies to increase market share from competitors, while working with Marriott ...

Hotel Jerome

Call Center Agent

Aspen, CO

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

As the only Aspen hotel to survive the silver crash, the long pre-ski-resort winters, and the ... Our on property Call Center Agent (PBX Operator) is responsible for being the central hub of ...

Massanutten

Call Center Agent

Mcgaheysville, VA · On-site

$12.77/hr

Massanutten Resort Job Summary The Call Center Agent position serves as the primary point of ... Prior customer service/guest relations experience and previous hotel/resort work experience

Circa Las Vegas

CHG - Call Center - Agent

Las Vegas, NV · On-site

$14.50 - $19/hr

  • Medical

  • Dental

  • Vision

  • PTO

Call Center Agent As a Call Center Agent, you will serve as the first point of contact for guests ... Answer incoming calls and assist with hotel reservations, guest inquiries, and general information.

Thunder Valley Casino

Call Center Agent - OC

Lincoln, CA · On-site

$19.90/hr

Call Center Agent - OC Lincoln, CA 95648 Overview Salary Range $19.90 Hourly Position Type On Call ... Create, modify, and cancel Hotel, Spa at Thunder Valley, and dining reservations which may include ...

Massanutten

Call Center Agent

VA · On-site

$12.77/hr

Massanutten Resort Job Summary The Call Center Agent position serves as the primary point of ... Prior customer service/guest relations experience and previous hotel/resort work experience

Thunder Valley Casino

Call Center Agent - FT

Lincoln, CA · On-site

$15.75 - $20.50/hr

Call Center Agent - FT Lincoln, CA 95648 Overview Position Type Full Time Job Shift Any Education ... Create, modify, and cancel Hotel, Spa at Thunder Valley, and dining reservations which may include ...

SH Hotels and Resorts

Call Center Agent

Seattle, WA

$24.21/hr

Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it ... Seeing a warm, articulate, naturally helpful Call Center / PBX Agent to join our team. You'll be ...

Starwood Hotels

Call Center Agent $20/HR

Miami Beach, FL · On-site

$20/hr

Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it ... Call Center Agent Seeing a warm, articulate, naturally helpful Call Center Agent to join our team.

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Marriott Hotel Call Center information

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$10

$17

$25

How much do marriott hotel call center jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for marriott hotel call center in the United States is $17.22, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.99 per hour, depending on experience, location, and employer.

What is a Marriott Hotel Call Center?

A Marriott Hotel Call Center is a customer service center where agents assist guests with hotel reservations, inquiries, and support for Marriott properties worldwide. Agents handle phone calls, online chats, and sometimes emails to help customers book rooms, modify reservations, and answer questions about hotel amenities and policies. The call center serves as a centralized point for guest support, ensuring that travelers receive timely and accurate information. Employees are typically trained in Marriott’s standards of hospitality and customer care.

What are the key skills and qualifications needed to thrive as a Marriott Hotel Call Center agent?

To thrive as a Marriott Hotel Call Center Agent, you need excellent customer service skills, problem-solving abilities, and familiarity with hospitality industry standards, often supported by a high school diploma or equivalent. Proficiency with reservation management systems, CRM software, and telephony platforms is typically required. Strong communication, patience, and adaptability are vital soft skills for creating positive guest experiences and handling diverse inquiries. These skills ensure efficient service, guest satisfaction, and uphold the Marriott brand's reputation in a fast-paced environment.

What are typical challenges faced by agents working in the Marriott Hotel Call Center, and how can they best handle them?

Agents in the Marriott Hotel Call Center often encounter challenges such as managing high call volumes, addressing diverse guest needs, and resolving booking or service issues efficiently. Success in this role requires strong communication skills, patience, and problem-solving abilities. Collaborating closely with other team members and departments is common, as agents may need to coordinate with hotel staff or escalate guest concerns. Embracing ongoing training and utilizing available support resources can help agents stay informed and provide exceptional service.

What is the difference between Marriott Hotel Call Center vs Marriott Front Desk Agent?

AspectMarriott Hotel Call CenterMarriott Front Desk Agent
CredentialsCustomer service experience, communication skillsCustomer service skills, hospitality training
Work EnvironmentCall center, remote or office-basedFront desk, hotel lobby
Employer & Industry UsageHotel chains, customer supportHotel operations, guest services
Common Search/ComparisonCustomer support roles in hotelsGuest services roles in hotels

The Marriott Hotel Call Center primarily handles guest inquiries via phone or online, focusing on reservations and support. The Marriott Front Desk Agent interacts directly with guests at the hotel, managing check-ins, check-outs, and guest requests. While both roles require strong customer service skills, the call center role is more remote and communication-focused, whereas the front desk role involves face-to-face interaction and on-site presence.

What cities are hiring for Marriott Hotel Call Center jobs?

Cities with the most Marriott Hotel Call Center job openings:

What states have the most Marriott Hotel Call Center jobs?

States with the most job openings for Marriott Hotel Call Center jobs include:

What job categories do people searching Marriott Hotel Call Center jobs look for?

The top searched job categories for Marriott Hotel Call Center jobs are:

Marriott Hotel Call Center jobs near you
Infographic showing various Marriott Hotel Call Center job openings in the United States as of August 2026, with employment types broken down into 83% Full Time, and 17% Part Time. Highlights an 100% In-person job distribution, with an average salary of $35,810 per year, or $17.2 per hour.

Maintenance Engineer | Buffalo Marriott LECOM HARBORCENTER

Shaner Hotels

Buffalo, NY • On-site

$19.50/hr

Other

Medical, PTO

This job post has expired today. Applications are no longer accepted.

Shaner Hotel Group rating

6.9

Company rating: 6.9 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

Job description

Shaner Hotels has an exciting opportunity at our 205-room Buffalo Marriott LECOM HARBORCENTER. Ideally located in downtown Buffalo's vibrant Canalside Entertainment District, our full-service hotel offers an exceptional hospitality experience in one of Western New York's premier destinations.

Conveniently situated just off Interstate 190 and directly connected to KeyBank Center, home of the NHL's Buffalo Sabres, the hotel places guests within walking distance of Buffalo's waterfront attractions, restaurants, and entertainment venues. Niagara Falls, one of the world's most iconic natural wonders, is also just a short drive away.

Our upscale hotel features contemporary guest rooms, premium amenities, elegant meeting and event space, a state-of-the-art fitness center, and a signature seventh-floor restaurant and bar offering breathtaking views of Lake Erie and the Buffalo skyline. Whether traveling for business, sports, meetings, or leisure, guests enjoy an exceptional stay backed by Marriott's renowned standards of service.

If you're passionate about hospitality and committed to delivering memorable guest experiences, Buffalo Marriott LECOM HARBORCENTER offers an outstanding opportunity to build your career with Shaner Hotels. Join a team dedicated to excellence, teamwork, and professional growth while working at one of Buffalo's premier hospitality destinations.


Shaner Hotel Group

Shaner Hotels is one of the hospitality industry's leading award-winning hotel owner-operators and management companies. Our growing portfolio includes more than 70 full-service, select-service, extended-stay, and resort properties, representing over 8,000 guest rooms across 14 states and three countries.

We proudly partner with many of the world's most recognized hospitality brands, as well as distinctive independent hotels, delivering exceptional guest experiences and operational excellence across every property.

Beyond hotel management, Shaner Hotels provides a comprehensive range of hospitality services for investors, hotel owners, and brand partners, including hotel development, design and construction, revenue management, e-commerce, sales and marketing, human resources, accounting, and operational support.

Whether you're joining one of our hotels or our corporate team, you'll become part of an organization committed to innovation, professional growth, and delivering outstanding hospitality. At Shaner Hotels, we invest in our people and provide opportunities to build rewarding careers across every area of the hospitality industry.



  • Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
  • Handle guest complaints ensuring guest satisfaction.
  • Maintains standards of quality and cleanliness throughout daily assignments.
  • Observes all house and safety rules, departmental procedures, and security procedures.
  • Assist with inventories as scheduled.
  • Follow maintenance program and cleaning schedule.
  • Other duties as assigned.
Responsibilities:
The Engineer will be responsible for upkeep, preventative maintenance and troubleshooting with ice machines, refrigeration units, and air handling units, as well as other general maintenance, in accordance with the standards of Shaner Hotels and the respective franchises. The ideal applicant will be customer service oriented and willing to go the extra mile to make the guest experience one to remember. Requires a strong background in commercial refrigeration and knowledge of ice machines, industrial chiller systems, and air handling units. Also requires basic working knowledge of general maintenance procedures. Full time position with benefits. Evening, weekend, and holiday hours may be required.
Qualifications :
  • Minimum of two years of experience preferably in a hotel; franchised hotel experience a plus. Knowledge of all mechanical equipment critical to the operation of the building; proper chemical handling and disposal.
  • Ability to prioritize tasks and comply with deadlines for work assignments.
  • Ability to interact positively with hotel personnel and provide prompt solutions to problems.
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedural manuals.
  • Valid driver's license and clean driving record required.

Job Type: Full-time & Part-time

Pay: Starting at $19.50 per hour. Pay rate is negotiable based on experience.

Work Location: In person

Benefits:

  • Health insurance
  • Paid time off
  • 8 Paid holidays
  • Marriott Hotel Discounts
  • 2 Complimentary night hotel stays per year at any Shaner Hotel property
  • 1 Complimentary meal per shift worked
  • Located on bus and metro routes.

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