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Marriott Hotel Call Center Jobs (NOW HIRING)

The Cedar Park Marriott Hotel & Conference Center is set to debut in April 2027, and we are actively building the founding team that will launch one of the most anticipated hotel openings in the ...

The Cedar Park Marriott Hotel & Conference Center is set to debut in April 2027, and we are actively building the founding team that will launch one of the most anticipated hotel openings in the ...

Hotel Task Force Manager

Chicago, IL · On-site

$70K - $75K/yr

Task Force Hotel Manager (Marriott Experience Required) Join the Marriott Team! Living ... This position is responsible for covering the front desk shifts in the event of a call-off. Working ...

Call Center Agent/PBX

Austin, TX · On-site

$14.75 - $19.50/hr

Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it ... The Call Center Agentisthefirst point of contact for our guests and will be responsible for ...

... Marriott hotel in the greater Atlanta area, located north of city center. When joining our team, you will be joining a company who prides themselves with providing exceptional guest service ...

... Marriott hotel in the greater Atlanta area, located north of city center. When joining our team, you will be joining a company who prides themselves with providing exceptional guest service ...

... Marriott hotel in the greater Atlanta area, located north of city center. When joining our team, you will be joining a company who prides themselves with providing exceptional guest service ...

The Cedar Park Marriott Hotel & Conference Center is set to debut soon, and we are actively building the founding team that will launch one of the most anticipated hotel openings in the region. This ...

The Cedar Park Marriott Hotel & Conference Center is set to debut soon, and we are actively building the founding team that will launch one of the most anticipated hotel openings in the region. This ...

The Cedar Park Marriott Hotel & Conference Center is set to debut soon, and we are actively building the founding team that will launch one of the most anticipated hotel openings in the region. This ...

The Cedar Park Marriott Hotel & Conference Center is set to debut soon, and we are actively building the founding team that will launch one of the most anticipated hotel openings in the region. This ...

SUMMARY The Call Center Manager oversees the daily operations of the Call Center and our PBX ... Build and maintain all necessary codes in LMS and third-party extranets for hotel processes. Works ...

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Marriott Hotel Call Center information

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$10

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How much do marriott hotel call center jobs pay per hour?

As of Jul 19, 2026, the average hourly pay for marriott hotel call center in the United States is $17.22, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.99 per hour, depending on experience, location, and employer.

What is a Marriott Hotel Call Center?

A Marriott Hotel Call Center is a customer service center where agents assist guests with hotel reservations, inquiries, and support for Marriott properties worldwide. Agents handle phone calls, online chats, and sometimes emails to help customers book rooms, modify reservations, and answer questions about hotel amenities and policies. The call center serves as a centralized point for guest support, ensuring that travelers receive timely and accurate information. Employees are typically trained in Marriott’s standards of hospitality and customer care.

What are typical challenges faced by agents working in the Marriott Hotel Call Center, and how can they best handle them?

Agents in the Marriott Hotel Call Center often encounter challenges such as managing high call volumes, addressing diverse guest needs, and resolving booking or service issues efficiently. Success in this role requires strong communication skills, patience, and problem-solving abilities. Collaborating closely with other team members and departments is common, as agents may need to coordinate with hotel staff or escalate guest concerns. Embracing ongoing training and utilizing available support resources can help agents stay informed and provide exceptional service.

What are the key skills and qualifications needed to thrive as a Marriott Hotel Call Center Agent, and why are they important?

To thrive as a Marriott Hotel Call Center Agent, you need excellent customer service skills, problem-solving abilities, and familiarity with hospitality industry standards, often supported by a high school diploma or equivalent. Proficiency with reservation management systems, CRM software, and telephony platforms is typically required. Strong communication, patience, and adaptability are vital soft skills for creating positive guest experiences and handling diverse inquiries. These skills ensure efficient service, guest satisfaction, and uphold the Marriott brand's reputation in a fast-paced environment.

What is the difference between Marriott Hotel Call Center vs Marriott Front Desk Agent?

AspectMarriott Hotel Call CenterMarriott Front Desk Agent
CredentialsCustomer service experience, communication skillsCustomer service skills, hospitality training
Work EnvironmentCall center, remote or office-basedFront desk, hotel lobby
Employer & Industry UsageHotel chains, customer supportHotel operations, guest services
Common Search/ComparisonCustomer support roles in hotelsGuest services roles in hotels

The Marriott Hotel Call Center primarily handles guest inquiries via phone or online, focusing on reservations and support. The Marriott Front Desk Agent interacts directly with guests at the hotel, managing check-ins, check-outs, and guest requests. While both roles require strong customer service skills, the call center role is more remote and communication-focused, whereas the front desk role involves face-to-face interaction and on-site presence.

What cities are hiring for Marriott Hotel Call Center jobs? Cities with the most Marriott Hotel Call Center job openings:
What states have the most Marriott Hotel Call Center jobs? States with the most job openings for Marriott Hotel Call Center jobs include:
What job categories do people searching Marriott Hotel Call Center jobs look for? The top searched job categories for Marriott Hotel Call Center jobs are:
Infographic showing various Marriott Hotel Call Center job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 76% Full Time, 17% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $35,810 per year, or $17.2 per hour.
Cedar Park Marriott Sales Manager

Cedar Park Marriott Sales Manager

Marriott

Cedar Park, TX

$50K - $67K/yr

Full-time

Posted 22 days ago


Marriott International rating

6.4

Company rating: 6.4 out of 10

Based on 1,173 frontline employees who took The Breakroom Quiz

51st of 106 rated hotels


Job description

Sales ManagerCedar Park Marriott Hotel and Conference CenterCedar Park, Texas

Brand summary

Join the Opening Team | Cedar Park Marriott Hotel & Conference Center | April 2027 An extraordinary career opportunity is taking

shape in Cedar Park, Texas - and we want you to be part of it from day one. The Cedar Park Marriott Hotel & Conference Center is set to debut in April 2027, and we are actively building the founding team that will launch one of the most anticipated hotel openings in the region. This landmark 297-room property will feature more than 30,000 square feet of premier meeting and event space, elevated dining experiences, and a culture of service excellence that reflects the very best of both PHG and Marriott.

Job description

About Prime Hospitality Group

Established in 2017, Prime Hospitality Group started with five Ruth's Chris Steak House restaurants and swiftly grew to become the

largest franchise group of the global brand with twelve current locations, and multiple other food and beverage concepts. In recent years, we have expanded to additional food and beverage concepts as well as into hotel hospitality space, creating a thriving collection of exciting service-oriented brands. Our newest concept, Un Deux Trois, is a French inspired cafe serving the finest espresso drinks and French Pastries. Prime Hospitality Group is proud to welcome the AC Marriott Chesterfield as the first fully managed hotel in our portfolio.

PHG is also excited to open the Cedar Park Marriott Hotel & Conference Center, a 297-room full-service hotel and conference center in the greater Austin market that will employ approximately 200 team members and serve as a premier hospitality destination. This addition marks an exciting new chapter as we bring our signature commitment to exceptional guest experiences into hotel management. We look forward to elevating this property with the same dedication, heart, and service-driven culture that define who we are.

PHG's Core Values

Demand for Excellence ~ Passion for Hospitality ~ Desire to Win ~ Unwavering Commitment ~ Hunger to Grow

Your Impact

The Cedar Park Marriott Hotel and Conference Center is seeking a passionate and relationship-focused Social Catering Sales Manager to join our opening team and establish the hotel as one of the premier destinations for weddings, galas, celebrations, and social events in Central Texas. This position is responsible for generating social event revenue, developing community relationships, and delivering exceptional experiences that create lasting memories for clients and guests. The ideal candidate combines strong sales skills with creativity, attention to detail, and a genuine passion for hospitality.

Your Responsibilities

  • Play a key role in establishing foundational sales processes, account management standards, and client engagement strategies during the hotel pre-opening phase.
  • Support the development of opening sales initiatives, prospecting strategies, and revenue pacing plans.
  • Assist in building the property's reputation and client base from the ground up within the Austin market.
  • Develop prospecting plans and targeted outreach strategies to establish group, corporate, association, and social business pipelines.
  • Participate in pre-opening networking events, community engagement opportunities, chamber activities, and industry events to increase hotel visibility and awareness.
  • Assist in creating opening sales collateral, promotional materials, presentations, and client communication strategies.
  • Conduct pre-opening site tours, virtual presentations, and hard-hat tours for prospective clients and key accounts.
  • Partner with Sales leadership to establish account management practices, lead-tracking procedures, and client response standards.
  • Support the transition from pre-opening sales efforts into stabilized business operations following hotel opening.
  • Collaborate with Revenue Management and leadership to help establish opening pricing strategies, group pace goals, and market segmentation plans.
  • Assist with building Marriott-related sales partnerships and leveraging brand resources to accelerate business development.

Strategic Sales Leadership and Business Development

  • Lead strategic sales efforts within assigned vertical markets and high-value account segments.
  • Develop and execute comprehensive sales action plans designed to maximize revenue production and market penetration.
  • Manage complex negotiations, large group opportunities, and multi-year client partnerships.
  • Identify emerging market trends and recommend proactive sales strategies to leadership.
  • Maintain ownership of key accounts and serve as the senior relationship contact for priority clients.
  • Support overall sales strategy development in partnership with the Director of Sales and commercial leadership.
  • Manage assigned sales territory and market segments to achieve annual room night and revenue goals.
  • Identify, solicit, negotiate, and close group business opportunities through proactive sales efforts.
  • Develop and maintain strong client relationships to drive repeat business, referrals, and long-term account growth.

Client Engagement and Property Representation

  • Serve as an ambassador for the Cedar Park Marriott Hotel & Conference Center during the pre-opening phase by actively promoting the property throughout the local and regional market.
  • Conduct on-site property tours and presentations for prospective clients and key accounts.
  • Represent PHG properties at trade shows, networking events, sales calls, and industry functions.
  • Entertain clients both on and off property to strengthen business relationships and build accounts.
  • Pre-opening hotel or conference center experience is strongly preferred.

Leadership and Team Collaboration

  • Work closely with Catering, Event Management, Revenue Management, and Operations teams to ensure successful client experience.
  • Support onboarding and development of new sales team members.
  • Lead by example in client engagement, professionalism, and sales performance standards.
  • Contribute to a collaborative and high-performance sales culture.
  • Assist leadership with special projects, opening initiatives, and departmental strategy execution

Collaboration and Revenue Optimization

  • Partner with opening leadership teams to support operational readiness and ensure alignment between sales commitments and opening capabilities.
  • Work closely with Conference Services, Revenue Management, Operations, and other Sales leaders to maximize facility utilization and guest satisfaction.
  • Partner with internal teams to ensure contracted group business is properly communicated, planned, and executed.
  • Support rate and room night negotiations that align with revenue strategy and property profitability goals.
  • Collaborate with leadership to identify opportunities to grow market share and strengthen PHG's position in assigned segments.

Reporting, Meetings, and Market Awareness

  • Complete weekly sales reports, account activity updates, production tracking, and other departmental reporting requirements.
  • Attend weekly sales meetings, training programs, and other meetings as designated.
  • Provide timely feedback to leadership regarding guest comments, client needs, competitor activity, industry news, and market opportunities.

Professional Standards and Special Projects

  • Maintain professional appearance and behavior when interacting with clients, guests, community partners, and fellow Team Members.
  • Assist with special projects and assignments designated by Sales leadership.
  • Participate in industry-related professional organizations and support continued self-development.

Your Skills/Experience

Required Experience

  • Minimum of 3 years of sales, hotel, hospitality, or related experience required.
  • Proven success managing high-revenue accounts and complex group business.
  • Experience selling for a full-service hotel, resort, or conference center selling group business, meetings, catering, events, or room blocks preferred.
  • Ability to manage multiple accounts, priorities, deadlines, and client needs in a fast-paced, guest-focused environment.
  • Experience with hotel sales systems, CRM platforms, and revenue management collaboration.
  • Strong written, verbal, presentation, and interpersonal communication skills.

Preferred Experience

  • Proven success managing high-revenue accounts and complex group business.
  • Pre-opening hotel experience is strongly preferred.
  • Marriott brand experience preferred.

Key Competencies

  • Strategic sales planning and execution.
  • High-value account development.
  • Market leadership and business growth.
  • Advanced negotiation and relationship management.
  • Leadership presence and executive communication.
  • Pre-opening adaptability and entrepreneurial mindset.

Work Authorization Requirements

Authorized to work in the United States of America.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities.

Duties, responsibilities, and activities may change at any time with or without notice.

Affirmative Action / EEO Statement

PHG is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and

harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. Our policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. PHG makes hiring decisions based solely on qualifications, merit, and business needs at the time.

Join the Opening Team | Cedar Park Marriott Hotel & Conference Center | April 2027
An extraordinary career opportunity is taking shape in Cedar Park, Texas - and we want you to be part of it from day one.
The Cedar Park Marriott Hotel & Conference Center is set to debut in April 2027, and we are actively building the founding team that will launch one of the most anticipated hotel openings in the region. This landmark 297-room property will feature more than 30,000 square feet of premier meeting and event space, elevated dining experiences, and a culture of service excellence that reflects the very best of both PHG and Marriott.

Education:no requirementsEmployment Type: FULL_TIME

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