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Marriott Hotel Call Center Jobs in Raleigh, NC (NOW HIRING)

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How much do marriott hotel call center jobs pay per hour?

As of Aug 27, 2026, the average hourly pay for marriott hotel call center in Raleigh, NC is $16.74, according to ZipRecruiter salary data. Most workers in this role earn between $14.04 and $18.46 per hour, depending on experience, location, and employer.

What is a Marriott Hotel Call Center?

A Marriott Hotel Call Center is a customer service center where agents assist guests with hotel reservations, inquiries, and support for Marriott properties worldwide. Agents handle phone calls, online chats, and sometimes emails to help customers book rooms, modify reservations, and answer questions about hotel amenities and policies. The call center serves as a centralized point for guest support, ensuring that travelers receive timely and accurate information. Employees are typically trained in Marriott’s standards of hospitality and customer care.

What are the key skills and qualifications needed to thrive as a Marriott Hotel Call Center agent?

To thrive as a Marriott Hotel Call Center Agent, you need excellent customer service skills, problem-solving abilities, and familiarity with hospitality industry standards, often supported by a high school diploma or equivalent. Proficiency with reservation management systems, CRM software, and telephony platforms is typically required. Strong communication, patience, and adaptability are vital soft skills for creating positive guest experiences and handling diverse inquiries. These skills ensure efficient service, guest satisfaction, and uphold the Marriott brand's reputation in a fast-paced environment.

What are typical challenges faced by agents working in the Marriott Hotel Call Center, and how can they best handle them?

Agents in the Marriott Hotel Call Center often encounter challenges such as managing high call volumes, addressing diverse guest needs, and resolving booking or service issues efficiently. Success in this role requires strong communication skills, patience, and problem-solving abilities. Collaborating closely with other team members and departments is common, as agents may need to coordinate with hotel staff or escalate guest concerns. Embracing ongoing training and utilizing available support resources can help agents stay informed and provide exceptional service.

What is the difference between Marriott Hotel Call Center vs Marriott Front Desk Agent?

AspectMarriott Hotel Call CenterMarriott Front Desk Agent
CredentialsCustomer service experience, communication skillsCustomer service skills, hospitality training
Work EnvironmentCall center, remote or office-basedFront desk, hotel lobby
Employer & Industry UsageHotel chains, customer supportHotel operations, guest services
Common Search/ComparisonCustomer support roles in hotelsGuest services roles in hotels

The Marriott Hotel Call Center primarily handles guest inquiries via phone or online, focusing on reservations and support. The Marriott Front Desk Agent interacts directly with guests at the hotel, managing check-ins, check-outs, and guest requests. While both roles require strong customer service skills, the call center role is more remote and communication-focused, whereas the front desk role involves face-to-face interaction and on-site presence.

What are popular job titles related to Marriott Hotel Call Center jobs in Raleigh, NC?

For Marriott Hotel Call Center jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Marriott Hotel Call Center jobs in Raleigh, NC look for?

The top searched job categories for Marriott Hotel Call Center jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Marriott Hotel Call Center jobs?

Cities near Raleigh, NC with the most Marriott Hotel Call Center job openings:

Marriott Hotel Call Center jobs near you
Infographic showing various Marriott Hotel Call Center job openings in Raleigh, NC as of August 2026, with employment types broken down into 2% As Needed, 83% Full Time, 13% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $34,810 per year, or $16.7 per hour.

Guest Service Manager-Fairfield Inn By Marriott Raleigh/Cary

CMC Hotels

Cary, NC • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 6 days ago

Job description

CMC Hotels is a Raleigh, North Carolina based company specializing in the development, acquisition, repositioning and management of upscale limited service, extended stay and full-service hotels. Our properties lead the market, consistently exceeding operational and financial expectations as well as the guest’s expectation of hospitality.

We believe in Growing People. Our people are the Heart of our organization. The growth and success of our portfolio will be possible by the contribution of our associates who will be recognized, grow and succeed with us.

We are looking for an engaging and motivating leader to join our CMC Sr. Management Team as the Guest Service Manager of our Fairfield Inn by Marriott Raleigh/Cary.

We offer an array of benefits for all employees, based on eligibility, to include:

  • Paid Vacation
  • Paid Sick Leave
  • Holiday Pay
  • Access to a fully vested 401K program
  • BCBS Health Insurance
  • Dental and Vision Coverage
  • Life Insurance
  • Short-Term Disability
  • Marriott Hotel Discounts

Job Description: Responsible for the management of all Guest Service Representatives, while implementing company programs, ensuring brand compliance and driving guest service scores.

Job Responsibilities:

  • Responsible for all operations of the front desk & guest services, including staff training, meetings & shift scheduling
  • Required to tend to customer complaints and queries in a pleasant and levelheaded manner
  • Maintain working relationships and communicates with all departments
  • Verifies that accurate room status information is maintained and properly communicated
  • Updates group information, maintain, monitor & prepares group requirements
  • Works within the allocated budget for the front office
  • Enforces all cash-handling and credit policies
  • Upholds the hotel’s commitment to hospitality
  • Maximize room revenue and occupancy by reviewing status daily. Monitor credit report and maintain close observation of daily house count. Monitor selling status of house daily
  • Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests, managers and other employees
  • Maintain required pars for all front office & stationary supplies
  • Monitor guest service scores, daily
  • Be knowledgeable of hotel property and in-house events
  • Be cognizant of area events and businesses. Develop the ability to provide the information and directions to such
  • Must be able to work all aspects of the front office, reservations system, PBX, check-in check-out procedures, etc.
  • Provide guests with information concerning hotel policies and amenities/services
  • Manage the Preventative Maintenance program ensuring all paperwork is turned into the Corporate office in a timely manner

Job Requirements:

  • Be self-motivated and able to work independently
  • Strong work ethic and a desire to succeed
  • Knowledge of Fosse operating system a plus
  • Must be Flexible and able to work split shifts or fill-in shifts when associates call out
  • Clean background check, and reliable transportation a must
  • Minimum of two years hotel front desk supervisory experience or 4+ years hotel front desk operations
  • Must possess solid basic accounting and math skills, be comfortable with computers and have excellent customer service and communication skills.
  • Minimum Associates degree

Apply