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We Put the World on Vacation

Community Marketing Agent Manager – Sports Illustrated Resorts

The Community Marketing Agent Manager is responsible for leading and developing the Community Marketing Team while driving tour generation, brand awareness, and marketing productivity for Sports Illustrated Resorts. This position oversees daily operations, recruiting, training, coaching, and performance management of Community Marketing Agents while ensuring marketing goals, tour production targets, and guest engagement standards are consistently achieved.

Leadership & Team Development (45%)

• Recruit, interview, hire, train, and develop Community Marketing Agents.
• Provide daily coaching, motivation, and performance management to maximize productivity and tour generation.
• Conduct performance evaluations and administer corrective action when necessary.
• Foster a positive, high-energy team environment focused on guest engagement and sales support.
• Lead by example in professionalism, guest service, and marketing excellence.

Marketing Production & Reporting (30%)

• Monitor daily, weekly, and monthly marketing performance metrics, including tour production, penetration rates, and lead generation goals.
• Prepare and submit operational reports accurately and within established deadlines.
• Analyze performance trends and implement strategies to improve results.
• Ensure compliance with company policies, procedures, and marketing standards.

Sales & Operations Coordination (10%)

• Partner with Sales Leadership to manage tour flow, availability, and booking efficiency.
• Communicate updates regarding marketing programs, promotions, gifting policies, and tour eligibility requirements.
• Support cross-functional collaboration to maximize guest experience and sales opportunities.

Administrative & Operational Support (10%)

• Maintain tour manifests, invitations, and marketing documentation.
• Resolve issues related to tour bookings, guest eligibility, coding, and operational processes.
• Manage marketing collateral, uniforms, promotional materials, and departmental supplies.

Additional Responsibilities (5%)

• Participate in special projects and company initiatives.
• Perform other duties as assigned by leadership.

Education

• High School Diploma, GED, or equivalent required.
• Associate's or Bachelor's Degree in Business, Marketing, Hospitality, or related field preferred.

Experience

• Minimum of two (2) years of marketing, hospitality, tourism, vacation ownership, attractions, or resort marketing experience.
• Previous leadership or supervisory experience preferred.
• Experience in face-to-face marketing, lead generation, or tour generation environments strongly preferred.

Knowledge & Skills

• Strong leadership, coaching, and employee development abilities.
• Excellent verbal and written communication skills.
• Ability to motivate teams and drive performance results.
• Exceptional customer service and conflict resolution skills.
• Strong organizational and multitasking abilities.
• Analytical mindset with the ability to interpret performance metrics and reporting.
• Ability to work in a fast-paced, goal-oriented environment.
• Strong problem-solving and decision-making skills.

Technical Skills

• Proficiency in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint).
• Ability to learn and effectively utilize company CRM, marketing, and reservation systems.
• Experience with reporting and database management systems preferred.

• Minimal travel required.

• Ability to stand, walk, and engage with guests for extended periods.
• Ability to work flexible schedules, including weekends and holidays, based on business needs.

How You'll Be Rewarded:

We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Certain benefits may be available to associates working fewer hours where required by applicable law. Travel + Leisure Co. benefits include:

Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.

• Medical
• Dental
• Vision
• Flexible spending accounts
• Life and accident coverage
• Disability
• Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
• Wish day paid time to volunteer at an approved organization of your choice
• 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
• Legal and identify theft plan
• Voluntary income protection benefits
• Wellness program (subject to provider availability)
• Employee Assistance Program

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com, including the title and location of the position for which you are applying.