Service Advisor / Shop Supervisor
Liberty Coach – Stuart, Florida
Join the Industry Leader in Luxury Motorcoach Service
For more than 50 years, Liberty Coach has been recognized as the world's premier manufacturer and service provider of Prevost luxury motorcoach conversions. Our reputation has been built on uncompromising craftsmanship, exceptional customer service, and an unwavering commitment to excellence.
We are seeking an experienced Service Advisor / Shop Supervisor to join our Stuart Florida team. This is a key leadership role for someone who thrives in a high-touch, luxury service environment and takes pride in delivering an exceptional customer experience from arrival through delivery.
The ideal candidate is hardworking, dependable, team-oriented individual with a grounded, can-do attitude. If you're ready to learn, work hard, take pride in doing the job right, and enjoy being part of a team, we'd love to hear from you.
Key Responsibilities
- Welcome customers and provide exceptional service experience from check-in through vehicle delivery.
- Schedule service appointments and maintain proactive communication with customers throughout the repair and PDI process through Quality Control.
- Coordinate daily shop operations to ensure repair orders move efficiently and technicians remain productive.
- Monitor workflow and prioritize jobs to maximize shop efficiency and customer satisfaction.
- Communicate and coordinate with subcontractors to ensure repairs are completed accurately and on schedule.
- Dispatch service calls to the appropriate technicians and responds promptly to customer inquiries.
- Anticipate customer needs and resolve issues before they become problems through a proactive, solution-oriented approach.
- Maintain accurate repair order documentation and communicate repair status, timelines, and recommendations clearly.
Qualifications
- Minimum of five years of experience as a Service Advisor, Shop Supervisor, or similar leadership role.
- Experience in a luxury service environment such as high-end RVs, yachts, motorcoaches, marine, aviation, or premium automotive dealerships preferred.
- Exceptional customer service and relationship-building skills.
- Strong organizational and communication abilities.
- Ability to manage multiple priorities in a fast-paced service environment.
- Self-motivated, detail-oriented, and committed to excellence with a “cradle to grave” mentality.
- Proficiency with Microsoft Office (Word and Excel); experience with Tekion, CDK, or other dealership management software is a plus.
- Valid driver's license required.
Benefits & Compensation
Liberty Coach recognizes this as one of the premier positions in the luxury motorcoach industry and offers a highly competitive compensation package, including:
- Competitive salary based on experience
- Health, dental, vision, and life insurance
- 401(k) with company match
- Paid time off
- Monday through Friday schedule, with occasional weekends as needed
- Opportunity to work with the finest luxury motorcoaches and an elite clientele
Job Type: Full-time, 7am-5pm M-F, and half days on Saturdays may be required.
Education: High school diploma or equivalent required
License: Valid driver's license required
Work Location: Stuart, Florida (In Person)