Team Leader
$21/hr + tips Weekly Mystery Shopper bonus plan (Up to an extra $1.00 per hour), Tips when Good Service is Provided, Paid Time Off, Free breakfast and lunch when working – including generous discounts when you’re not, Health, Dental and Vision Benefits (Available for Full-Time Employees), 401K retirement plan (Available for Full-Time Employees), Child Bonding Leave, The Pret Academy, which supports the training and development for our wonderful people, A friendly, fun, and fast paced environment with passionate teams to work with, Transit program, FSA and HSAs available, Pet Insurance
About the Company: We’re proud makers of delicious food, organic coffee and big ideas across 750+ shops in 20+ countries. Whether you’re making our guests’ days with the perfect latte or leading your team to success, roles in Pret shops come with huge opportunities for growth. Together, we’re doing the right thing and growing fast – it’s an exciting team to hop on board!Â
About the Role: At Pret, Team Leaders are the backbone of our shops. You're the person who makes everything work, coaching your team, keeping standards high, and creating the kind of energy that makes both guests and team members want to come back.Â
This is your first step into a leadership role. If you can run a good shift, you can eventually run a good shop. Whether you're working toward managing your own business one day or becoming an entrepreneur, this is where you'll learn how to lead people, drive sales, manage costs, and make decisions that directly impact the bottom line. Many of our General Managers and multi-unit leaders started right here as Team Leaders.Â
As a Team Leader, you'll run shifts, lead by example, and help your team grow. You'll ensure the shop is running smoothly during peak rushes and quiet moments alike. You'll solve problems on the spot, champion Pret's values, and be the go-to person your team can count on. This isn't just about managing tasks, it's about building a team culture where people do their best work and guests feel the Pret difference. If you're ready to step up, take ownership, and develop the skills to run your own business someday, we want you on our leadership team.Â
Key Responsibilities Â
Leading the Team:Â
- Run shifts confidently and ensuring smooth operations from open to closeÂ
- Coach and train Team Members on food prep, barista skills, guest service, and Pret standardsÂ
- Give real-time feedback to help team members improve and growÂ
- Conduct team pre-shifts to keep everyone aligned on daily goals and prioritiesÂ
- Create a positive, energized environment where people want to work hardÂ
- Address team concerns and communicate with the Manager about performance or development needsÂ
Delivering Pret Standards:Â
- Keep retail langers restocked and looking picture perfect, guests should always see a full, beautiful displayÂ
- Ensure all food and drinks are prepared to Pret's quality standards throughout your shiftÂ
- Maintain proper food temperatures, freshness, and availability of all menu itemsÂ
- Oversee hot food production, barista station, and food prep areasÂ
- Monitor that all stations are set up correctly and stocked appropriatelyÂ
- Deliver excellent guest service and coach your team to do the sameÂ
- Serve Barista Prepared Drinks within the 60-second standard and ensure your team does tooÂ
- Execute new product launches and promotions on timeÂ
Keeping the Shop Safe & Clean:Â
- Ensure all health & safety and food safety standards are followed throughout your shiftÂ
- Complete required safety checks, temperature logs, and equipment testsÂ
- Keep the shop clean, organized, and ready for inspections at all timesÂ
- Address any safety or cleanliness concerns immediatelyÂ
- Ensure the shop looks great through the guest’s eyesÂ
Managing Shop Operations:Â
- Open or close the shop following Pret proceduresÂ
- Monitor equipment and report maintenance issues to your ManagerÂ
- Help manage waste and stock levels for food, drinks, and suppliesÂ
- Handle guest concerns professionally and escalate when neededÂ
- Complete administrative tasks like scheduling support, inventory checks, and shift reportsÂ
Supporting Shop Success:Â
- Work closely with Assistant Managers and the General Manager to hit shop goalsÂ
- Help drive sales through great service, product knowledge, and team engagementÂ
- Identify opportunities to improve efficiency or guest experienceÂ
- Attend leadership meetings and training coursesÂ
- Be a role model for Pret's valuesÂ
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Benefits:Â
- Weekly Mystery Shopper bonus plan (Up to an extra $1.00 per hour)Â
- Tips when Good Service is ProvidedÂ
- Paid Time OffÂ
- Free breakfast and lunch when working – including generous discounts when you’re notÂ
- Health, Dental and Vision Benefits (Available for Full-Time Employees)Â
- 401K retirement plan (Available for Full-Time Employees)Â
- Child Bonding LeaveÂ
- The Pret Academy, which supports the training and development for our wonderful peopleÂ
- A friendly, fun, and fast paced environment with passionate teams to work withÂ
- Transit program, FSA and HSAs availableÂ
- Pet InsuranceÂ