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Manager Workday Support Analyst Jobs in Washington

Clark Group

Application Support Analyst

Mclean, VA · On-site

$45 - $100/hr

Strong organizational skills with the ability to manage and prioritize a high volume of support ... Workday, Google Workspace, Box). * Experience supporting applications specific to the construction ...

New

NARFE

Application Support Analyst

Alexandria, VA · On-site

DESCRIPTION The Application Support Analyst will be a specialist with Association Management Software (AMS) and will work with staff, members and vendors to ensure database effectiveness and ...

CACI

Litigation Support Analyst

Washington, DC · On-site

The Litigation Support Analyst I (Document Management Analyst I) role works closely with the Department of Justice - Fraud Section Special Matters Unit attorneys in a fast-paced setting and assist in ...

KACE

Program Support Analyst

Falls Church, VA · On-site

Title: Program Support Analyst Location: Falls Church, VA Security Clearance: MBI Security ... Management may revise duties as necessary without updating this . For more information about the ...

CACI

Litigation Support Analyst

Washington, DC · On-site

Litigation Support Analyst Job Category: Service Contract Act Time Type: Full time Minimum ... This is an opportunity for an individual to enhance document management skills to provide case ...

Aplaro Ltd

Technology Support Analyst

Washington, DC · On-site

$65 - $90/hr

Additionally, they work under the direction of Senior Technology Support Analyst, Technology Support Supervisor, Technology Manager, and Regional Technology Support Manager. Responsibilities

SAIC

Customer Support Analyst

Quantico, VA

$80K - $120K/yr

Executes change management to perform smoother transition migrations. * Supports information ... Qualifications It is required that the Customer Support Analyst have the following qualifications:

SAIC

Customer Support Analyst

Quantico, VA · On-site

$80K - $120K/yr

Executes change management to perform smoother transition migrations. * Supports information ... Qualifications It is required that the Customer Support Analyst have the following qualifications:

SAIC

Customer Support Analyst

Quantico, VA · On-site

$80K - $120K/yr

Description SAIC is seeking a Customer Support Analyst to provide support to our DCSA/OneIT program ... Executes change management to perform smoother transition migrations. * Supports information ...

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Manager Workday Support Analyst information

What is a Manager Workday Support Analyst?

A Manager Workday Support Analyst is a professional responsible for overseeing a team that provides support and troubleshooting for Workday, a cloud-based human resources and financial management software. They manage daily operations, resolve complex issues, and ensure system functionality aligns with business needs. This role often involves collaborating with IT, HR, and other departments to optimize Workday processes, implement system updates, and provide training or guidance to users. Strong analytical, leadership, and communication skills are essential for success in this position.

What are the key skills and qualifications needed to thrive as a Manager Workday Support Analyst?

To thrive as a Manager Workday Support Analyst, you need strong expertise in HRIS systems (especially Workday), analytical problem-solving abilities, and a background in business administration or information systems. Familiarity with Workday modules, reporting tools, integrations, and certifications like Workday Pro are typically required. Outstanding leadership, communication, and stakeholder management skills set top candidates apart in this role. These abilities are critical for ensuring seamless system operations, effective team oversight, and successful support of HR processes and business objectives.

What are the primary challenges a Manager Workday Support Analyst faces when leading a team during major system updates or releases?

As a Manager Workday Support Analyst, one of the main challenges during major system updates or releases is coordinating team efforts to ensure minimal disruption to business operations. This involves overseeing thorough testing, providing timely communication to stakeholders, and quickly addressing any issues that arise post-release. Balancing ongoing support ticket management with the added workload of upgrade-related troubleshooting requires strong organizational and leadership skills. Additionally, fostering collaboration between functional and technical teams is crucial to resolve complex issues efficiently.

What is the difference between Manager Workday Support Analyst vs Workday Support Analyst?

AspectManager Workday Support AnalystWorkday Support Analyst
CertificationsWorkday certifications, support experienceWorkday certifications, support experience
Work EnvironmentLeads support teams, manages escalationsProvides support, troubleshooting, user assistance
Employer & Industry UsageUsed in HR and finance departments, often in larger organizationsCommon in HRIS teams across industries
Search & Comparison IntentUnderstanding managerial support roles in WorkdayEntry to mid-level support roles in Workday

The main difference between a Manager Workday Support Analyst and a Workday Support Analyst lies in their responsibilities. The Manager oversees support teams, manages escalations, and ensures support quality, while the Support Analyst focuses on troubleshooting, user assistance, and issue resolution. Both roles require Workday certifications and support experience, but the managerial position involves leadership and strategic oversight, often in larger organizations.

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The top searched job categories for Manager Workday Support Analyst jobs in Washington are:

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Cities in Washington with the most Manager Workday Support Analyst job openings:

Manager Workday Support Analyst jobs near you
Infographic showing various Manager Workday Support Analyst job openings in Washington as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 22% Part Time, and 6% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

ServiceNOW Support Analyst

Blue Rose Consulting Group, Inc.

Washington, DC • On-site

Full-time

Posted 10 days ago

Job description

ServiceNow Support Analyst

Role Summary

The ServiceNow Support Analyst will serve as a member of an Agile team focused on triaging and resolving incidents using ServiceNow. The role includes investigating and documenting incidents, supporting application releases through regression, user acceptance, and smoke testing, and creating, managing, and closing user stories throughout ongoing development cycles.

The role requires proactive communication when issues or delays could affect project timelines, along with the ability to independently analyze problems, adapt quickly to new systems, maintain detailed documentation, learn rapidly, and operate effectively with minimal supervision.

Key Responsibilities

  • Triage and resolve incidents within ServiceNow, ensuring timely and thorough documentation of each case.
  • Collaborate with Agile teams to create, update, manage, and close user stories supporting application releases and ongoing development cycles.
  • Conduct regression, user acceptance testing (UAT), and smoke testing to validate application functionality, stability, and release readiness.
  • Independently investigate and analyze incidents, identify root causes, and propose solutions.
  • Communicate proactively with team members and stakeholders regarding issues, delays, or risks that could affect project timelines.
  • Quickly learn and adapt to new systems and processes as required.
  • Support continuous improvement of incident management and testing processes within the Agile framework.

Qualifications

  • Hands-on experience with ServiceNow.
  • Strong familiarity with Agile methodologies and team-based development processes.
  • Proven ability to independently investigate and analyze problems and incidents.
  • Ability to adapt quickly to new systems and processes and learn with minimal supervision.
  • Strong attention to detail with the ability to maintain thorough and accurate documentation.
  • Effective and proactive communication skills, particularly when communicating issues, delays, or project risks.
  • Bachelor's Degree

Preferred Qualifications

  • Exposure to management systems, test case management platforms, and collaborative project tracking tools.

What Success Looks Like

Success in this role means incidents are thoroughly investigated and documented, user stories are managed effectively through the development cycle, and application releases are supported by consistent regression, UAT, and smoke testing. The successful Functional Analyst communicates risks proactively, solves problems independently, adapts quickly to new systems, and contributes effectively with minimal supervision.