Manager Technology Operations Jobs in Appleton, WI

KEY RESPONSIBILITIES

Functional/Technical Skills (IT Focus)

• IT Asset Procurement:Prepares and executes purchase orders for IT hardware (laptops, monitors, mobile devices, networking gear) and software subscriptions.

• Technical Specifications:Works with BT stakeholders to establish clear bills of materials with appropriate technical specifications for requested items.

• License & Subscription Support:Assists in tracking software renewal dates, seat counts, and maintenance agreements to ensure continuous service.

• Customer Service:Consistentlydemonstratesexceptional customer service skills to FTI team members and external technology partners.

• Calculations & Costing:Performs calculations to compare the costs of alternative hardware options or different licensing models (e.g., perpetual vs. subscription).

• Expediting:Proactively monitors and expedites supplier shipments, deliveries, and pickups to meet internal project deadlines.

• Training Application:Actively applies procurement training and IT industry knowledge to daily work tasks.

ServiceNow / ITAM Process Execution

• Request intake & tracking:Uses ServiceNow to receive purchase requests, validate required details (cost center, ship-to, standards), and maintain end-to-end status visibility.

• Order documentation:Attaches quotes, POs, order confirmations, and tracking details in ServiceNow to ensure transparency and auditability.

• Receiving confirmation & exceptions:Updates receipt status and documents discrepancies (missing/damaged/backordered items) to support resolution and accurateinventory.

• Asset record handoff support:Ensures purchase/receiving details are captured so asset records can be created/updated accurately (tag/assignment/location) in partnership with ITAM.

• Metrics & reporting:Supports operational dashboards by maintaining clean, timely data for cycle time, aging orders, and exception volumes

Negotiating

• Quote Acquisition:Negotiates and obtains quotes for IT materials, software packages, and hardware leases.

• Data Support:Prepares preliminary data analysis (price comparisons, lead-time tracking) to support negotiation preparation led by senior staff.

• Vendor Representation:Represents the procurement function to IT Operations and external Value-Added Resellers (VARs).

• Trust Building:Earns the trust of internal team members and external partners through transparent, consistent communication.

Conflict Management

• Communication:Proactively communicates delays, backorders, or pricing changes to the appropriate BT stakeholders and team members.

• Issue Resolution:Assists in resolving material or supplier issues that pose potential risks to BT timelines.

• Escalation:Identifies complex issues and escalates them appropriately to management.

• Situational Awareness:Demonstrates the ability to read nonverbal communication and adjust communication styles to preserve professional relationships.

Problem Solving

• Resourcefulness:Knows where to find information regarding IT stock levels and when to ask for technical clarification.

• Analytical Thinking:Uses data and analytics instead of personal bias to recommend hardware or software sources.

• Continuous Improvement:Applies basic continuous improvement concepts to overcome obstacles in order processing.

• Rationalization:Clearly explains the thought process behind purchasing decisions to stakeholders.

Process Management

• Task Proficiency:Performs procurement tasks within established departmental processes and guidelines.

• Metric Adherence:Utilizes team metrics to ensure adherence to established speed and accuracy standards.

• Process Feedback:Assists in identifying opportunities to improve existing IT procurementworkflows.

Organizational Agility

• Collaboration:Demonstrates approachability and the ability to collaborate effectively with BT and Finance departments.

• Policy Understanding:Understands the reasoning behind key FTI policies and practices regarding hardware standards and software security.

Drive for Results

• Timeliness:Meets daily deadlines and goals on time to ensure hardware is available for new-hire onboarding and project launches.

• Efficiency:Completes work accurately to prevent downstream delays in shipping or receiving.

• Assignment Ownership:Willingly accepts new assignments and takes responsibility for the results of assigned IT categories.

• Team Integration:Operates as a key member of the BT team, sharing in the success of technical initiatives.

Strategic Agility

• Cultural Alignment:Adheres to FTI core values and professional standards in all vendor and internal interactions.

• Strategy Support:Understands department strategies and positively supports them through diligent individual effort.

• Creative Thinking:Participates in brainstorming sessions to find more efficient ways to source emerging technology.