Manager Systems Support Engineer Jobs in Spring, TX

Who We Are   

Aldridge is a leading Managed Service Provider (MSP) offering scalable IT and cybersecurity solutions to fast-growing, small to mid-market businesses in the US. Founded in 1984, this private equity-backed company is a technology management consulting, and outsourcing firm that provides best-fit solutions through a tailored approach and local relationships. With offices in Houston, Dallas, Fort Worth, San Antonio, Seattle, Alexandria and Monroe the company’s unwavering dedication, superior technical expertise, and keen understanding of business processes have transformed it into a trusted partner for its clients. With a strong reputation for delivering high-quality services, Aldridge is committed to helping its clients optimize their technology infrastructure and achieve their business goals.    

Dedicated Onsite Support Engineer

Aldridge is a dynamic, forward-thinking organization committed to delivering cutting-edge technology solutions and providing exceptional service to our clients. We are seeking a highly motivated and results-driven IT professional to join our team as a Dedicated Onsite Support Engineer an Aldridge employee who will work full-time at a single client site as that client’s day-to-day internal IT resource.

Position Overview:  

The Dedicated Onsite Support Engineer will be based in Houston, TX and embedded at a client location, serving as the primary point of contact for onsite end-user support and hands-on IT operations. This role combines strong support skills with the soft skills to deliver quality service. The ideal candidate is a high-accountability IT generalist who can independently manage day-to-day support, maintain excellent client communication, and help drive continuous improvement within the client environment.

In this role, you will help ensure the reliability and performance of the client’s technology environment by providing responsive onsite support, owning incident triage through resolution, and partnering with Aldridge teams for advanced troubleshooting, projects, and cybersecurity initiatives. You will be expected to deliver a high-touch customer experience, maintain accurate documentation, and proactively identify opportunities to reduce recurring issues and improve the end-user experience.

Key Responsibilities:  

• Provide onsite desktop and end-user support (Windows/macOS), including break/fix, peripherals, printing, conferencing/AV basics, and workstation setup.
• Own onsite incident triage and resolution; accurately document work in the ticketing system and coordinate/escalate to Aldridge remote teams when issues require elevated access or specialized expertise (network, servers, firewalls, Microsoft 365/Azure, cybersecurity).
• Support user identity and access requests (account provisioning, MFA, password resets, group membership) following established security and approval processes.
• Deliver a high-touch customer experience: communicate status clearly, set expectations, follow up to confirm resolution, and identify recurring issues for root-cause remediation.

Qualifications:  

• 3–5 years of experience in desktop support/helpdesk or field support, preferably in an MSP or other multi-environment support model.
• Proven experience supporting business users onsite, including device deployment, user onboarding/offboarding, and coordination of escalations to remote teams or vendors.
• Advanced technical troubleshooting expertise, with the ability to identify and resolve issues across various IT environments.
• Strong communication and customer service skills, with the ability to interact effectively with end-users and client stakeholders in person, by phone, and via remote sessions.
• Professional IT certifications such as MCSA or MCSE (Microsoft 365 & Azure), Cisco CCNA, CCNP, CCIE, or VMware VCP are highly preferred but not required.

Technology Requirements (preferred experience):

• Backup: Cohesity
• Physical network (switching/routing): Dell, Aruba, Cisco
• Wireless: Aruba
• Firewalls/edge security: Fortinet, Palo Alto, Cloudflare
• Productivity/collaboration: Microsoft 365 (Exchange, Teams, SharePoint, OneDrive)
• Virtualization: VMware
• Telecommunications/voice: Cisco
• Servers & storage: Dell
• End-user computing (hardware deployments): Dell
• Ticketing/PSA: ConnectWise Cloud
• Infrastructure monitoring/management: SolarWinds

Hybrid work schedule:    

• Full-time, onsite at the client location during the client’s standard business hours; occasional flexibility may be required for after-hours maintenance or urgent incidents.

Additional Requirements   

• Physical ability to stand, walk or sit for extended periods   

• Must be comfortable with periodically lifting 25 pounds    

Aldridge Core Values:    

• Build Trust – We continuously earn the trust of our partners through genuine, transparent communication, and unflinching accountability.    

• Take Swift, Meaningful Action – When every second matters, we drill to the core question and act decisively.   

• Create Best-Fit Solutions – More is not better – We create the most value for the least added overhead and complexity.    

• Evolve & Improve – We know the power of a growth mindset. We do not let fear of failure stop us from finding new, and better ways to do things.    

Benefits:  

• Competitive Salary and Incentive Plan  

• Generous Employer Contribution to Health Benefits Package  

• 401(k) Matching  

• 4 Weeks Paid Time Off per year, plus additional days for community service  

• Ongoing Training and Professional Development Opportunities  

• Free Snacks and Beverages!   

Aldridge is an Equal Employment Opportunity and Affirmative Action Employer. We do not discriminate based upon race, religion, color, national origin, gender, age, veteran status, or any other basis covered by appropriate law. We celebrate diversity and are committed to creating an inclusive environment for all our employees. All employment is based on qualifications, merit, and business needs.