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Manager Systems Support Engineer Jobs in Pittsburgh, PA

BNY Mellon

Cloud Support Engineer

Pittsburgh, PA · On-site

$54 - $72.25/hr

As a leading global financial services company at the heart of the global financial system, we ... Manage identity, access, and authorization mechanisms such as Microsoft Entra ID (Azure AD), Active ...

BNY

Cloud Support Engineer

Pittsburgh, PA · On-site

$54 - $72.25/hr

As a leading global financial services company at the heart of the global financial system, we ... Manage identity, access, and authorization mechanisms such as Microsoft Entra ID (Azure AD), Active ...

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Manager Systems Support Engineer information

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How much do manager systems support engineer jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for manager systems support engineer in Pittsburgh, PA is $41.64, according to ZipRecruiter salary data. Most workers in this role earn between $30.82 and $47.16 per hour, depending on experience, location, and employer.

What is a Manager Systems Support Engineer?

A Manager Systems Support Engineer oversees a team responsible for maintaining and supporting an organization's IT systems and infrastructure. They ensure systems run smoothly, manage technical support staff, and coordinate troubleshooting and upgrades. This role typically involves strategic planning, resource management, and developing support protocols to optimize system performance. Managers also serve as a bridge between technical teams and upper management by communicating system needs and project statuses.

What are the key skills and qualifications needed to thrive as a Manager Systems Support Engineer?

To thrive as a Manager Systems Support Engineer, you need a strong background in computer science or information technology, combined with experience in systems administration and team leadership. Familiarity with enterprise operating systems (like Windows Server or Linux), cloud platforms, ITIL frameworks, and relevant certifications such as CompTIA, Microsoft, or AWS is often required. Exceptional problem-solving, communication, and people-management skills help in leading teams, handling escalations, and ensuring customer satisfaction. These competencies are crucial for maintaining system reliability, supporting business operations, and driving team performance in dynamic IT environments.

How does a Manager Systems Support Engineer typically collaborate with cross-functional teams to resolve complex technical issues?

As a Manager Systems Support Engineer, you regularly work with cross-functional teams such as software development, network operations, and customer support to diagnose and resolve complex system issues. This often involves leading incident response efforts, coordinating troubleshooting activities, and ensuring clear communication between technical and non-technical stakeholders. Successful managers foster a collaborative environment, delegate tasks based on team strengths, and provide guidance to ensure issues are resolved efficiently while meeting service level agreements.

What is the difference between Manager Systems Support Engineer vs Systems Support Engineer?

AspectManager Systems Support EngineerSystems Support Engineer
CertificationsITIL, CompTIA, Cisco certifications often preferredCompTIA, Microsoft, Cisco certifications common
Work EnvironmentOversees support teams, manages projects, strategic planningProvides technical support, troubleshoots issues, maintains systems
Employer & Industry UsageUsed in IT departments across various industries, often in leadership rolesCommon in IT support teams, service desks, and technical departments
Search & Comparison IntentLooking for managerial roles overseeing support teamsSeeking technical support roles or entry to mid-level support positions

The main difference between a Manager Systems Support Engineer and a Systems Support Engineer lies in their responsibilities. The manager oversees support teams, manages projects, and handles strategic planning, while the support engineer focuses on providing technical support and troubleshooting. Both roles require similar certifications, but the managerial position involves leadership and coordination tasks.

What are popular job titles related to Manager Systems Support Engineer jobs in Pittsburgh, PA?

For Manager Systems Support Engineer jobs in Pittsburgh, PA, the most frequently searched job titles are:

What job categories do people searching Manager Systems Support Engineer jobs in Pittsburgh, PA look for?

The top searched job categories for Manager Systems Support Engineer jobs in Pittsburgh, PA are:

What cities near Pittsburgh, PA are hiring for Manager Systems Support Engineer jobs?

Cities near Pittsburgh, PA with the most Manager Systems Support Engineer job openings:

Manager Systems Support Engineer jobs near you

Cloud Support Engineer

BNY Mellon

Pittsburgh, PA • On-site

$54 - $72.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 18 days ago

BNY Mellon rating

7.3

Company rating: 7.3 out of 10

Based on 52 frontline employees who took The Breakroom Quiz

124th of 154 rated financial services

Job description


Cloud Support Engineer
At BNY, our culture allows us to run our company better and enables employees' growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world's investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.
Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance - and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.
We're seeking a future team member for the role of Cloud Support Engineer to join our Technology team. This role is in Pittsburgh, PA or Lake Mary, FL.
In this role, you'll make an impact in the following ways:
  • Operate and optimize cloud infrastructure in accordance with FedRAMP High controls, including monitoring, incident response, configuration management, backups, and patching to maintain continuous compliance.
  • Support privacy impact activities and ensure data flows adhere to BNY's data handling and protection standards within approved Azure boundaries.
  • Manage identity, access, and authorization mechanisms such as Microsoft Entra ID (Azure AD), Active Directory, MFA, role-based access control, and Just-in-Time access to enforce least privilege and maintain access hygiene.
  • Monitor Azure logs and alerts, triage and escalate incidents, participate in incident response testing and post-incident reviews, and enable relevant Azure security services.
  • Coordinate oversight of third-party service providers interacting with BNY data or services, ensuring compliance with policies and supporting independent reviews.
  • Define and enforce acceptable use restrictions for mobile code and communications technologies, and maintain clear, concise documentation and cross-team coordination.

To be successful in this role, we're seeking the following:
  • Proven experience managing and securing FedRAMP High compliant environments, with strong hands-on skills in Azure identity, access, logging, incident handling, and configuration management.
  • Expertise in Microsoft Entra ID/Azure AD, Active Directory, MFA (security keys/smartcards), Just-in-Time access, RBAC, and AAA concepts.
  • Experience with Azure security alerts, audit log review, log analytics, alert triage, and incident response practices.
  • Ability to build and maintain data and asset inventories, implement and track baseline configurations, and protect configuration plans.
  • Strong technical writing and coordination skills to produce clear oversight documentation, runbooks, and reports.
  • Experience collaborating with security, engineering, compliance, and vendor teams to drive outcomes in production environments.
  • Preferred qualifications include hands-on experience operating Azure in enterprise or regulated environments, familiarity with security control frameworks and continuous monitoring, experience with Microsoft Defender for Cloud or similar tools, and knowledge of least-privilege design patterns and privileged access management.
  • Bachelor's degree in computer science or a related discipline, or equivalent work experience required. 4 - 6 years of related infrastructure experience required; experience in the securities or financial services industry is a plus.

At BNY, our culture speaks for itself, check out the latest BNY news at:
BNY Newsroom
BNY LinkedIn
Here's a few of our recent awards:
America's Most Innovative Companies, Fortune, 2025
World's Most Admired Companies, Fortune 2025
"Most Just Companies", Just Capital and CNBC, 2025
Our Benefits and Rewards:
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
About the Team
At BNY, our culture speaks for itself, check out the latest BNY news at BNY Newsroom & BNY LinkedIn
Here's a few of our recent awards:
  • America's Most Innovative Companies, Fortune, 2025
  • World's Most Admired Companies, Fortune 2025
  • "Most Just Companies", Just Capital and CNBC, 2025

Our Benefits and Rewards:
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
BNY assesses market data to ensure a competitive compensation package for our employees. The expected base salary for this position when employment commences can be found in the Job Info section at the bottom of the posting.
Base salary offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. Base salary is only part of the total rewards package, which may include eligibility for an annual discretionary incentive award. Subject to the terms and conditions of the applicable plans then in effect, eligible employees may enroll in a 401(k) plan as well as participate in Company-sponsored medical, dental, vision, and basic life insurance plans for the employee and the employee's eligible dependents. Eligible employees also may receive other benefits (including various paid time off benefits, such as vacation and sick time), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.
If hired, the employee will be in an "at will" position and the Company reserves the right to modify base salary (as well as any other discretionary payments or compensation programs) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

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About BNY Mellon

Sourced by ZipRecruiter

BNY Mellon is a global investments company dedicated to helping its clients manage and service their financial assets throughout the investment lifecycle. Whether providing financial services for institutions, corporations or individual investors, BNY Mellon delivers informed investment and wealth management and investment services in 35 countries. As of Dec. 31, 2021, BNY Mellon had $46.7 trillion in assets under custody and/or administration, and $2.4 trillion in assets under management. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments. BNY Mellon is the corporate brand of The Bank of New York Mellon Corporation (NYSE: BK). Additional information is available on www.bnymellon.com . Follow us on Twitter @BNYMellon or visit our newsroom at www.bnymellon.com/newsroom for the latest company news.

Industry

Finance and insurance

Company size

10,000+ Employees

Headquarters location

New York, NY, US

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