Contact Center Operations and Transformation Functional Manager Our Deloitte Sales & Service team ... Our team balances business strategy, technology, creativity, and ongoing managed services to solve ...
Contact Center Operations and Transformation Functional Manager Our Deloitte Sales & Service team ... Our team balances business strategy, technology, creativity, and ongoing managed services to solve ...
Manager, Strategic Sourcing Retail Operations
Knoxville, TN · On-site
$106K - $137K/yr
Category Strategy Development Develop and maintain multi-year category strategies for store ... retail operations, store managers, and facilities. Ensure sourcing decisions support store ...
Manager, Strategic Sourcing Retail Operations
Knoxville, TN · On-site
$106K - $137K/yr
Category Strategy Development Develop and maintain multi-year category strategies for store ... retail operations, store managers, and facilities. Ensure sourcing decisions support store ...
Manager, Strategic Sourcing Retail Operations
Knoxville, TN · On-site
$106K - $137K/yr
Category Strategy Development Develop and maintain multi-year category strategies for store ... retail operations, store managers, and facilities. Ensure sourcing decisions support store ...
Manager, Strategic Sourcing Retail Operations
Knoxville, TN · On-site
$106K - $137K/yr
Category Strategy Development Develop and maintain multi-year category strategies for store ... retail operations, store managers, and facilities. Ensure sourcing decisions support store ...
Manager, Strategic Sourcing Retail Operations
Knoxville, TN · On-site
$106K - $137K/yr
Category Strategy Development Develop and maintain multi-year category strategies for store ... retail operations, store managers, and facilities. Ensure sourcing decisions support store ...
Manager, Strategic Sourcing Retail Operations
Knoxville, TN · On-site
$106K - $137K/yr
Category Strategy Development Develop and maintain multi-year category strategies for store ... retail operations, store managers, and facilities. Ensure sourcing decisions support store ...
Manager, Strategic Sourcing Retail Operations
Knoxville, TN · On-site
$106K - $137K/yr
Category Strategy Development Develop and maintain multi-year category strategies for store ... retail operations, store managers, and facilities. Ensure sourcing decisions support store ...
Manager, Strategic Sourcing Retail Operations
Knoxville, TN · On-site
$106K - $137K/yr
Category Strategy Development Develop and maintain multi-year category strategies for store ... retail operations, store managers, and facilities. Ensure sourcing decisions support store ...
The Role The VP, Strategy & Operations is a senior member of the Kanbrick Business System (KBS ... That means closely managing the relationship with the CEO, building and maintaining the integrated ...
The Role The VP, Strategy & Operations is a senior member of the Kanbrick Business System (KBS ... That means closely managing the relationship with the CEO, building and maintaining the integrated ...
VP, Strategy and Operations
Nashville, TN · On-site
The Role The VP, Strategy & Operations is a senior member of the Kanbrick Business System (KBS ... That means closely managing the relationship with the CEO, building and maintaining the integrated ...
VP, Strategy and Operations
Nashville, TN · On-site
The Role The VP, Strategy & Operations is a senior member of the Kanbrick Business System (KBS ... That means closely managing the relationship with the CEO, building and maintaining the integrated ...
Strategic Change & Transformation Manager
Memphis, TN · On-site +1
... Change Manager, Strategy, Growth, and Transformation, you will: * Design, develop, and manage ... operations and enabling a human-led, AI-powered finance ecosystem. We identify and implement ...
Strategic Change & Transformation Manager
Memphis, TN · On-site +1
... Change Manager, Strategy, Growth, and Transformation, you will: * Design, develop, and manage ... operations and enabling a human-led, AI-powered finance ecosystem. We identify and implement ...
... Change Manager, Strategy, Growth, and Transformation, you will: * Design, develop, and manage ... operations and enabling a human-led, AI-powered finance ecosystem. We identify and implement ...
... Change Manager, Strategy, Growth, and Transformation, you will: * Design, develop, and manage ... operations and enabling a human-led, AI-powered finance ecosystem. We identify and implement ...
Strategy Manager
Kingsport, TN · On-site
Does not get involved with day to day operational aspects or, unless by exception, stage gate ... management skills leading multi-functional teams is required. * Must demonstrate strong strategic ...
Strategy Manager
Kingsport, TN · On-site
Does not get involved with day to day operational aspects or, unless by exception, stage gate ... management skills leading multi-functional teams is required. * Must demonstrate strong strategic ...
... Change Manager, Strategy, Growth, and Transformation, you will: * Design, develop, and manage ... operations and enabling a human-led, AI-powered finance ecosystem. We identify and implement ...
... Change Manager, Strategy, Growth, and Transformation, you will: * Design, develop, and manage ... operations and enabling a human-led, AI-powered finance ecosystem. We identify and implement ...
Strategy Manager
Kingsport, TN · On-site
Does not get involved with day to day operational aspects or, unless by exception, stage gate ... management skills leading multi-functional teams is required. * Must demonstrate strong strategic ...
Strategy Manager
Kingsport, TN · On-site
Does not get involved with day to day operational aspects or, unless by exception, stage gate ... management skills leading multi-functional teams is required. * Must demonstrate strong strategic ...
Operations Manager
$32 - $35/hr
Operations Manager - Lead Franchise Headquarters Logistics and Fleet Field Operations Job Overview ... Communicate strategic operational objectives clearly to maintain alignment with national franchise ...
Quick apply
Operations Manager
$32 - $35/hr
Operations Manager - Lead Franchise Headquarters Logistics and Fleet Field Operations Job Overview ... Communicate strategic operational objectives clearly to maintain alignment with national franchise ...
Strategy Manager
Kingsport, TN · On-site
Does not get involved with day to day operational aspects or, unless by exception, stage gate ... management skills leading multi-functional teams is required. * Must demonstrate strong strategic ...
Strategy Manager
Kingsport, TN · On-site
Does not get involved with day to day operational aspects or, unless by exception, stage gate ... management skills leading multi-functional teams is required. * Must demonstrate strong strategic ...
Senior Managers lead enterprise transformation engagements and oversee multi-workstream digital ... Lead end-to-end digital transformation engagements across finance, operations, and enterprise ...
Senior Managers lead enterprise transformation engagements and oversee multi-workstream digital ... Lead end-to-end digital transformation engagements across finance, operations, and enterprise ...
WHAT WE DO Our Strategy and Operations consultants work with clients at all levels of the ... Been a part of standing up a post merger Integration Management Office and worked leading ...
WHAT WE DO Our Strategy and Operations consultants work with clients at all levels of the ... Been a part of standing up a post merger Integration Management Office and worked leading ...
... operations and customer experiences including CRM, ERP, e-commerce, and content management ... From strategy to execution, this team delivers integrated, end-to-end support and advisory services ...
... operations and customer experiences including CRM, ERP, e-commerce, and content management ... From strategy to execution, this team delivers integrated, end-to-end support and advisory services ...
The Director, Connectivity Strategy & Operational Enablement plays a pivotal leadership role in ... Operations, Legal, Compliance, Claims, Underwriting, Product, Account Management, and IT. By ...
The Director, Connectivity Strategy & Operational Enablement plays a pivotal leadership role in ... Operations, Legal, Compliance, Claims, Underwriting, Product, Account Management, and IT. By ...
The Director, Connectivity Strategy & Operational Enablement plays a pivotal leadership role in ... Operations, Legal, Compliance, Claims, Underwriting, Product, Account Management, and IT. By ...
The Director, Connectivity Strategy & Operational Enablement plays a pivotal leadership role in ... Operations, Legal, Compliance, Claims, Underwriting, Product, Account Management, and IT. By ...
Strategy Manager
Franklin, TN · On-site
SRG Strategy Managers are project leaders responsible for translating objectives into applicable ... operations to administrative positions. Like our colleagues in any HCA Healthcare hospital, our ...
Strategy Manager
Franklin, TN · On-site
SRG Strategy Managers are project leaders responsible for translating objectives into applicable ... operations to administrative positions. Like our colleagues in any HCA Healthcare hospital, our ...
Manager Strategy Operations information
How does a Manager Strategy & Operations typically collaborate with cross-functional teams to drive organizational initiatives?
A Manager Strategy & Operations works closely with various departments such as finance, marketing, product, and human resources to align company-wide initiatives with strategic goals. They often lead or facilitate cross-functional meetings, ensuring clear communication and coordination among stakeholders. By analyzing data and operational processes, they identify opportunities for improvement and help teams implement best practices. This role requires balancing strategic planning with hands-on operational support, making collaboration and strong relationship-building skills essential for success.
What are the key skills and qualifications needed to thrive as a Manager Strategy & Operations, and why are they important?
To thrive as a Manager Strategy & Operations, you need strong analytical abilities, business acumen, project management expertise, and typically a bachelor's or master's degree in business or a related field. Familiarity with data analysis tools (like Excel, Tableau), project management software (such as Asana or Jira), and often certifications like PMP or Six Sigma are valuable. Exceptional communication, leadership, and problem-solving skills set top performers apart in this role. These skills are crucial for driving strategic initiatives, optimizing processes, and ensuring cross-functional alignment for organizational success.
What is the highest salary for an operations manager?
The highest salaries for an operations manager can reach over $150,000 annually, especially in large corporations or specialized industries. Factors such as experience, location, industry, and company size influence compensation, with senior roles or those in high-demand sectors earning the most.
How much do strategy managers make in the US?
Strategy managers in the US typically earn a median annual salary of around $100,000 to $130,000, with experienced professionals and those in senior roles earning higher. Compensation can vary based on industry, location, and level of experience, and may include bonuses and benefits.
What is the difference between Manager Strategy & Operations vs Business Analyst?
| Aspect | Manager Strategy & Operations | Business Analyst |
|---|---|---|
| Required Credentials | Bachelor's degree, often MBA, experience in management or strategy | Bachelor's degree, often in business, finance, or related fields |
| Work Environment | Strategic planning, cross-department collaboration, leadership | Data analysis, process improvement, reporting |
| Employer & Industry Usage | Corporate strategy teams, management consulting, large enterprises | Business units, consulting firms, finance, and tech companies |
| Common Search & Comparison Intent | Understanding strategic roles, career path, responsibilities | Analyzing business processes, data-driven decision making |
The Manager Strategy & Operations focuses on high-level strategic planning, leadership, and cross-functional initiatives, while Business Analysts primarily analyze data, improve processes, and support decision-making. Both roles are essential in driving business success but differ in scope, responsibilities, and skill sets.
What is a Manager, Strategy & Operations?
A Manager, Strategy & Operations is a professional responsible for developing and implementing business strategies to improve efficiency and drive organizational growth. They analyze data, streamline processes, and collaborate with cross-functional teams to ensure operational excellence. Their work often involves identifying business opportunities, managing projects, and supporting decision-making at the leadership level. This role typically requires strong analytical skills, business acumen, and the ability to manage multiple priorities in a fast-paced environment.
What is the role of a strategic operations manager?
A strategic operations manager oversees the development and implementation of business strategies to improve efficiency and achieve organizational goals. They analyze processes, coordinate cross-functional teams, and utilize tools like data analysis and project management software to optimize operations and support long-term growth.
What does a strategy & operations manager do?
A strategy & operations manager oversees the development and implementation of business strategies, manages operational processes, and ensures organizational goals are met. They analyze data, coordinate cross-functional teams, and often use tools like project management software to improve efficiency and effectiveness.
What are popular job titles related to Manager Strategy & Operations jobs in Tennessee? For Manager Strategy & Operations jobs in Tennessee, the most frequently searched job titles are:
What job categories do people searching Manager Strategy & Operations jobs in Tennessee look for? The top searched job categories for Manager Strategy & Operations jobs in Tennessee are:
Other
Posted 18 days ago
Deloitte rating
8.1
Based on 90 frontline employees who took The Breakroom Quiz
60th of 148 rated financial services
Job description
Contact Center Operations and Transformation Functional Manager
Our Deloitte Sales & Service team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce
Recruiting for this role ends on December 31, 2026.
Work you'll do
As a Manager in Deloitte Consulting's Customer offering portfolio, you will help clients transform contact center and customer service operations to drive efficiency, improve customer and employee experiences, and enable more scalable, data-driven service delivery. You will work at the intersection of business transformation, operations, technology, and AI, helping clients assess current-state service models, define future-state capabilities, and implement solutions that improve performance and reduce cost.
You will advise clients on a range of customer operations priorities, including contact center transformation, digital channel enablement, operating model redesign, workforce optimization, service personalization, and AI-powered service innovation. This role requires a leader who can move seamlessly from executive-level discussions to detailed problem-solving, solution design, and delivery execution.
Key responsibilities include:
- Leading contact center operations and transformation engagements for clients across various industries
- Assessing current-state customer service operations, including organizational structure, service demand, channel strategy, call drivers, workforce management, agent experience, service levels, technology capabilities, cost structure, and performance metrics
- Designing future-state operating models that improve efficiency, scalability, resiliency, service quality, and customer satisfaction
- Developing transformation strategies that leverage digital self-service, automation, Generative AI, conversational AI, agent assist, intelligent routing, knowledge management, process redesign, and workforce optimization
- Helping clients use AI, analytics, and customer data to improve service performance, personalize interactions, reduce handle time, increase containment, improve first-contact resolution, and support better decision-making
- Supporting the design and implementation of contact center and customer service technologies, including CCaaS, CRM, workforce management, quality management, knowledge management, analytics, and AI-enabled service platforms
- Leading digital service transformation efforts to modernize customer engagement across contact center, digital, and assisted-service channels
- Managing multiple teams and workstreams, while driving high-quality delivery, measurable client impact, and strong team performance
- Building trusted client relationships and collaborating across Deloitte's cross-functional teams, including operations, technology, AI, data, industry, and delivery specialists, to deliver integrated solutions
- Coaching junior team members, contributing to team development, and supporting Deloitte's collaborative, client-focused culture
A successful candidate would possess these skills:
- Ability to work independently and collaborate as part of a team
- Effective written and verbal communication skills
- Meticulous attention to detail and quality of work product
- Ability to build and sustain professional relationship
- Ability to lead projects or workstreams
- Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
- Strong interpersonal skills and professional demeanor
- Ability to meet deadlines
- Ability to provide clear guidance to others
The team
Our Sales & Service offering drives global customer transformation by designing and implementing innovative sales and service experiences. We blend strategy, technology, and creativity to solve complex challenges, bringing customer strategies to life and creating new markets.
Qualifications
Required
- 8+ years of relevant experience in contact center operations, customer service transformation, or management consulting/advisory, including significant experience focused on contact center strategy, operations, and transformation engagements
- 4+ years of experience leading multiple project teams and workstreams simultaneously, with responsibility for delivery quality, team performance, and client outcomes
- 2+ years of experience serving clients across various industries, with an understanding of customer operations, service environments, and industry-specific business challenges
- Bachelor's degree in Computer Science, Engineering, or equivalent work experience
- Ability to travel up to 50% on average, based on the work you do and the clients and industries/sectors you serve
- Limited immigration sponsorship may be available
Preferred
- Experience working in, leading, or advising large-scale contact center environments supporting 500+ agents.
- Experience with contact center and customer service technologies, including CCaaS, CRM, workforce management, quality management, knowledge management, analytics, and AI-enabled service tools.
- Experience leveraging AI, automation, digital self-service, analytics, and personalization capabilities to improve customer service performance and reduce operating costs.
- Experience with Salesforce.
- Experience with Genesys, Five9, NICE, AWS, or similar cloud-based contact center and customer service platforms.
- Experience developing business cases, transformation roadmaps, operating models, performance improvement plans, and value realization frameworks.
- PMP, Six Sigma, Lean, Agile, or related certifications
- Master of Business Administration or other relevant advanced degree.
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $144,000 to $241,000.
You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
#Customer_US
#SS_US
Contact Center Operations and Transformation Functional Manager
Our Deloitte Sales & Service team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce
Recruiting for this role ends on December 31, 2026.
Work you'll do
As a Manager in Deloitte Consulting's Customer offering portfolio, you will help clients transform contact center and customer service operations to drive efficiency, improve customer and employee experiences, and enable more scalable, data-driven service delivery. You will work at the intersection of business transformation, operations, technology, and AI, helping clients assess current-state service models, define future-state capabilities, and implement solutions that improve performance and reduce cost.
You will advise clients on a range of customer operations priorities, including contact center transformation, digital channel enablement, operating model redesign, workforce optimization, service personalization, and AI-powered service innovation. This role requires a leader who can move seamlessly from executive-level discussions to detailed problem-solving, solution design, and delivery execution.
Key responsibilities include:
- Leading contact center operations and transformation engagements for clients across various industries
- Assessing current-state customer service operations, including organizational structure, service demand, channel strategy, call drivers, workforce management, agent experience, service levels, technology capabilities, cost structure, and performance metrics
- Designing future-state operating models that improve efficiency, scalability, resiliency, service quality, and customer satisfaction
- Developing transformation strategies that leverage digital self-service, automation, Generative AI, conversational AI, agent assist, intelligent routing, knowledge management, process redesign, and workforce optimization
- Helping clients use AI, analytics, and customer data to improve service performance, personalize interactions, reduce handle time, increase containment, improve first-contact resolution, and support better decision-making
- Supporting the design and implementation of contact center and customer service technologies, including CCaaS, CRM, workforce management, quality management, knowledge management, analytics, and AI-enabled service platforms
- Leading digital service transformation efforts to modernize customer engagement across contact center, digital, and assisted-service channels
- Managing multiple teams and workstreams, while driving high-quality delivery, measurable client impact, and strong team performance
- Building trusted client relationships and collaborating across Deloitte's cross-functional teams, including operations, technology, AI, data, industry, and delivery specialists, to deliver integrated solutions
- Coaching junior team members, contributing to team development, and supporting Deloitte's collaborative, client-focused culture
A successful candidate would possess these skills:
- Ability to work independently and collaborate as part of a team
- Effective written and verbal communication skills
- Meticulous attention to detail and quality of work product
- Ability to build and sustain professional relationship
- Ability to lead projects or workstreams
- Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
- Strong interpersonal skills and professional demeanor
- Ability to meet deadlines
- Ability to provide clear guidance to others
The team
Our Sales & Service offering drives global customer transformation by designing and implementing innovative sales and service experiences. We blend strategy, technology, and creativity to solve complex challenges, bringing customer strategies to life and creating new markets.
Qualifications
Required
- 8+ years of relevant experience in contact center operations, customer service transformation, or management consulting/advisory, including significant experience focused on contact center strategy, operations, and transformation engagements
- 4+ years of experience leading multiple project teams and workstreams simultaneously, with responsibility for delivery quality, team performance, and client outcomes
- 2+ years of experience serving clients across various industries, with an understanding of customer operations, service environments, and industry-specific business challenges
- Bachelor's degree in Computer Science, Engineering, or equivalent work experience
- Ability to travel up to 50% on average, based on the work you do and the clients and industries/sectors you serve
- Limited immigration sponsorship may be available
Preferred
- Experience working in, leading, or advising large-scale contact center environments supporting 500+ agents.
- Experience with contact center and customer service technologies, including CCaaS, CRM, workforce management, quality management, knowledge management, analytics, and AI-enabled service tools.
- Experience leveraging AI, automation, digital self-service, analytics, and personalization capabilities to improve customer service performance and reduce operating costs.
- Experience with Salesforce.
- Experience with Genesys, Five9, NICE, AWS, or similar cloud-based contact center and customer service platforms.
- Experience developing business cases, transformation roadmaps, operating models, performance improvement plans, and value realization frameworks.
- PMP, Six Sigma, Lean, Agile, or related certifications
- Master of Business Administration or other relevant advanced degree.
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not ty...