Manager Strategy & Operations Jobs in Tennessee (NOW HIRING)

Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.

Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state, or local law.

Military encouraged to apply.

The Strategic Sourcing Manager – Retail Operations is responsible for developing and executing sourcing strategies that support retail store operations across store supplies, consumables, packaging, equipment, and outsourced services. This role ensures cost competitiveness, supplier performance, operational continuity, and alignment with store needs while driving value through strategic sourcing, supplier innovation, and process optimization.

Category Strategy Development

Develop and maintain multi-year category strategies for store supplies, packaging, store equipment, and store services. Conduct market analysis, supplier benchmarking, and cost modeling. Identify cost reduction and value creation opportunities.
Deliverables:
- Documented category strategies with savings targets
- Annual sourcing pipeline and opportunity roadmap
- Risk mitigation and continuity plans

Strategic Sourcing & Procurement Execution

Lead RFx processes from requirements through award. Negotiate commercial terms, pricing, service levels, and contracts. Standardize SKUs and drive demand aggregation across stores.
Deliverables:
- Executed sourcing events with measurable savings
- Signed supplier agreements with clear SLAs and KPIs
- SKU rationalization plans and implementation

Supplier Relationship Management

Establish supplier segmentation and governance model. Conduct quarterly business reviews with key suppliers. Drive supplier performance improvements and innovation initiatives.
Deliverables:
- Supplier scorecards
- QBR decks and action plans
- Continuous improvement pipeline

Store Operations Alignment

Partner with retail operations, store managers, and facilities. Ensure sourcing decisions support store efficiency and customer experience. Act as escalation point for supply disruptions.
Deliverables:
- Stakeholder alignment plans
- Store feedback loop tracking
- Service recovery plans

Cost & Performance Management

Track and report savings, cost avoidance, and cost trends. Monitor budget adherence and spend under management.
Deliverables:
- Savings reports
- Spend dashboards
- Performance vs. budget analysis

Contract & Risk Management

Ensure contracts include clear SLAs and compliance terms. Manage supply continuity risks and supplier health.
Deliverables:
- Contract repository
- Risk register
- Compliance tracking

Sustainability & ESG Initiatives

Drive sustainable packaging and sourcing. Partner with suppliers on waste reduction.
Deliverables:
- Sustainability roadmap
- Reduction metrics
- ESG compliance tracking

Process Improvement & Systems

Drive adoption of procurement tools and improve store ordering processes.
Deliverables:
- Catalog enablement
- Process improvements
- Training materials

Success Metrics

- Cost savings and avoidance
- Spend under management
- Supplier performance
- Store satisfaction
- Contract compliance
- SKU reduction
- ESG metrics

• Experience in retail sourcing or procurement.
• Strong knowledge of indirect categories and store operations.
• Expertise in negotiation, analytics, and supplier management.
• Strong cross-functional collaboration skills.

• Nation-wide Medical Plan/Dental/Vision
• Flexible Spending Accounts
• Weekly pay
• 401K match
• Tuition Assistance
• Adoption Assistance
• PTO
• Fuel Discount