ZipRecruiter

Log In

2

Manager Remote Retail Customer Service Jobs (NOW HIRING)

Sharecare

Customer Service Manager - Remote

Job Summary: Under the direction of the Sr Manager of Customer Service, the Customer Service Manager will oversee a team of Customer Service Representatives and/or Engagement Specialists.

Sharecare

Customer Service Manager - Remote

Job Summary: Under the direction of the Sr Manager of Customer Service, the Customer Service Manager will oversee a team of Customer Service Representatives and/or Engagement Specialists.

Netic

Call Center Manager - Remote

San Francisco, CA · Remote

$20 - $26/hr

Hiring a Call Center Manager (remote) to lead our booking/CSR team for home services brands -- immediate start. We're looking for a hands-on leader with deep home services experience (HVAC, plumbing ...

ACC Premiere

Remote Customer Service Representative

$11.50/hr

If you have experience in retail, customer service, or data entry, we want to hear from you! $11.50 ... TRAINING: • Product Training • Systems Training • Live Remote Training • 100% attendance ...

Copeland

Customer Service Manager

Saint Louis, MO · On-site +1

This role oversees daily customer service activities, develops and coaches employees, drives ... Experience managing remote or globally dispersed teams. * Experience supporting ERP implementations ...

next page

Showing results 1-20

All Jobsremote JobsRetail JobsRetail Store JobsRetail Store Manager JobsManager Remote Retail Customer Service Jobs

Manager Remote Retail Customer Service information

See salary details

$24.5K

$58K

$101K

How much do manager remote retail customer service jobs pay per year?

As of Aug 24, 2026, the average yearly pay for manager remote retail customer service in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What is a manager remote retail customer service?

A Manager Remote Retail Customer Service is a professional responsible for overseeing customer service teams that work remotely for retail businesses. Their main duties include managing remote staff, ensuring customer satisfaction, handling escalated issues, monitoring performance metrics, and implementing service policies. They use digital communication tools to lead their teams and coordinate with other departments. This role is essential for retailers with online operations, as it ensures customers receive quality support regardless of location.

What are the key skills and qualifications needed to thrive as a manager remote retail customer service?

To thrive as a Manager Remote Retail Customer Service, you need strong leadership, problem-solving abilities, and experience in customer service management, often supported by a bachelor's degree or equivalent experience. Familiarity with CRM platforms, remote team collaboration tools, and workforce management software is typically required. Excellent communication, adaptability, and emotional intelligence help build trust and motivate remote teams. These skills ensure efficient operations, high customer satisfaction, and effective team performance in a virtual retail environment.

What are some common challenges faced by a manager remote retail customer service, and how can they be addressed?

One common challenge for a Manager of Remote Retail Customer Service is ensuring effective team communication and maintaining high morale among remote staff. Overcoming feelings of isolation and keeping everyone aligned with company goals requires regular video meetings, transparent performance metrics, and opportunities for team bonding. Additionally, managing customer expectations and fluctuating demand can require agile scheduling and ongoing training for staff. By leveraging collaborative tools and fostering an inclusive culture, managers can help their teams stay engaged and deliver excellent customer experiences.

What is the difference between Manager Remote Retail Customer Service vs Customer Service Representative?

AspectManager Remote Retail Customer ServiceCustomer Service Representative
CredentialsHigh school diploma or equivalent; leadership experience often preferredHigh school diploma or equivalent; customer service skills
Work EnvironmentRemote, overseeing teams and processesRemote or in-office, handling customer inquiries
ResponsibilitiesSupervising staff, managing customer service operations, reportingResponding to customer questions, resolving issues

The main difference is that the Manager Remote Retail Customer Service oversees teams and operations, while the Customer Service Representative directly interacts with customers. The manager role involves leadership, planning, and reporting, whereas the representative focuses on customer support and issue resolution.

What cities are hiring for Manager Remote Retail Customer Service jobs?

Cities with the most Manager Remote Retail Customer Service job openings:

What are the most commonly searched types of Remote Retail Customer Service jobs?

The most popular types of Remote Retail Customer Service jobs are:

What states have the most Manager Remote Retail Customer Service jobs?

States with the most job openings for Manager Remote Retail Customer Service jobs include:

Manager Remote Retail Customer Service jobs near you

Customer Service Manager - Remote

Sharecare

Remote

Full-time

Re-posted 2 days ago

Sharecare rating

7.3

Company rating: 7.3 out of 10

Based on 32 frontline employees who took The Breakroom Quiz

304th of 893 rated healthcare providers

Job description

Job Description:
Job Summary:
Under the direction of the Sr Manager of Customer Service, the Customer Service Manager will oversee a team of Customer Service Representatives and/or Engagement Specialists. Responsibilities include the coaching, development and daily support and management of the team. In addition, the Customer Service Manager is responsible for metric and quality performance monitoring. The successful candidate will recognize, embrace, and support the philosophy, mission, values, and vision of Sharecare. Demonstration of these values will be evident by leadership practices, integrity, and a demeanor consistent with the culture of professionally representing Sharecare. Analytical, decision-making prioritizing and leadership skills, along with considerable tact and diplomacy, are all extremely important.
Essential Job Functions:
Team Supervision: Oversee daily operations and performance of customer service representatives.
  • Manages, coaches and trains staff to meet established performance standards.
  • Performs regular call monitoring & audits of staff phone conversations to ensure that accurate information is being articulated to patients and customers.
  • Monitors phone system and call volume throughout the day; ensure the phones have the proper staffing, reporting any trends in call volume to the WF Manager ensuring the phones are answered within the established Service Level Agreements.

Complaint Resolution: Handle escalated customer complaints or complex issues.
  • Communicate and meet with Clients as needed, including but not limited to implementations, complaint resolution and process improvement discussions.

Training and Development: Facilitate staff training sessions and support career development.
  • Monitors staff attendance and performance daily; handling the disciplinary process when necessary to correct overall performance.
  • Holds team meetings to ensure effective communication, continuous training, and positive engagement across the team.
  • Analyzes trends and conducts recurrent training as required by analysis of monitored calls

Performance Monitoring: Track and report on key performance indicators and service metrics.
  • Work closely with Vendor(s) to ensure Service Levels and KPIs are maintained.
  • Ensures consistency in service delivery by the entire team to drive contractual outcomes and positive customer experience.
  • Evaluates and communicates overall team performance expectations and feedback to their staff.

Process Improvement: Identify opportunities to enhance processes and improve service efficiency.
  • Works closely with the Sr Manager of Customer Service and Director of Provider Engagement to establish short term and long-term goals for the Customer Service team and the department.
  • Coaches and develops staff to address areas of concern and identify potential professional development opportunities.
  • Uses proactive support and communication to Client Operations, Workforce Management, and Training teams.
  • Collaboratively works with peer Customer Service Managers to identify cross-team improvement opportunities and foster an environment of support and comradery.
  • Some travel may be required
  • Additional responsibilities may vary depending on need.

Specific Skills/ Attributes:
  • Positive attitude
  • Demonstrates time management skills
  • Team player
  • Flexible

Qualifications:
  • Minimum of 2 years Call Center Customer Service experience
  • College degree or demonstrated professional leadership experience
  • Excellent verbal and written communication skills
  • Detail oriented and well organized
  • Demonstrates follow through on assignments
  • Effectively navigates telephony and Computer Information Systems technology
  • Displays sound judgment and critical thinking skills
  • Available to work all shifts / days as needed
  • Ability to deliver and receive feedback to include difficult discussions
  • Ability to maintain a high degree of confidentiality
  • Proficient with MS Office
  • Ability to work flexible hours and shifts

Sharecare, Inc. and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law.
Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law.

What Sharecare employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Sharecare logo

About Sharecare

Sourced by ZipRecruiter

Sharecare is the leading digital health company that helps people - no matter where they are in their health journey - unify and manage all their health in one place. Our comprehensive and data-driven virtual health platform is designed to help people, providers, employers, health plans, government organizations, and communities optimize individual and population-wide well-being by driving positive behavior change. Driven by our philosophy that we are all together better, at Sharecare, we are committed to supporting each individual through the lens of their personal health and making high-quality care more accessible and affordable for everyone. To learn more, visit www.sharecare.com.

Industry

Fitness and sports centers

Company size

1,001 - 5,000 Employees

Headquarters location

Atlanta, GA, US

Year founded

2009

View All Sharecare Jobs

Apply