Manager Practice Operations Jobs in Baltimore, MD

Job Summary

Under general direction, the Practice Manager is responsible for the operational management of one or more practice sites. The Practice Manager assumes responsibility for ensuring the cost-effective delivery of quality patient care. The incumbent will remain abreast of financial and operational growth goals for the department/practice and strategies for continued improvement in operating and financial performance. In conjunction with UMCMG leadership, the Practice Manager plays a strategic role in driving the operational efficiency and strategic plans for the practice(s).

Primary Responsibilities

The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all job responsibilities performed.

• Drives the accomplishment of facility's operational goals as well as short and long term strategic plans.  
• Facilitates communication among physicians, staff and administration establishing a climate that encourages teamwork and promotes collegial collaboration among all team members.    
• Establishes and implements, communicates and enforces policies and procedures that address daily operations of the practice including communication of any program or policy changes.     
• Works closely with medical staff to make practices more efficient and effective through application of practice management analysis.  
• Interviews, and selects high quality candidates, and trains new staff members.
• Mediates or assists in the mediation of conflicts, differences and misunderstandings between and amongst patients, staff and physicians. Identifies potential problem areas and proactively address issues. 
• Manages employee performance for direct reports including:  
• Provides ongoing feedback and coaching. Completes formal performance reviews. Maintains employee records in system. 
• Identifies and addresses performance and behavioral problems of staff; counsels and disciplines according to policy on corrective action.   
• Recognizes and rewards performance. 
• Provides input for the development of budget and financial goals. Gathers data and writes justifications for personnel, capital expenditures for equipment and supplies. 
• Interfaces with Revenue Cycle Team for billing and collections agency and oversees charging, coding and fee tickets/department/practice and plan for continued improvement in operating and financial performance.  
• Ensures complete and accurate claims. 
• Works collaboratively with the medical leadership to ensure budget and financial goals are met.
• Maintains CLIA certification and business licenses  
• Perform all other duties as assigned.

Education & Experience - Required

• High School Diploma or equivalent (GED)    
• Two (2) or more years of supervisory experience in a healthcare setting 
• Two (2) years' experience in one or all of the following: direct supervision of administrative and/or clinical staff; physician practice billing, coding, quality assurance and experience in relevant area for assigned department/care center/practice.   

Education & Experience - Preferred

• Bachelor's Degree in a clinical or administrative field
• Physician practice supervisory experience

Knowledge, Skills, & Abilities

• Strong operations and leadership skills required. 
• Ability to analyze satisfaction, financial and operational data and develop plans for improvement. 
• Knowledge of laws and medical terminology relating to the management and operations of physician practices. 
• Ability to demonstrate diplomacy in communication and conflict resolution techniques. 
• Ability to partner and collaborate with physician leadership and work effectively with providers and physician site leadership. 
• Computer literacy skills required in Microsoft Word, Excel, Outlook and Power Point. 
• Excellent organizational skills. 
• Excellent customer service skills. 
• Ability to travel to multiple sites is required