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Manager Patient Program Jobs in Florida (NOW HIRING)

... manage. * Adhere to facility confidentiality and the patient's rights policy as outlined in the ... Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace ...

... manage. * Adhere to facility confidentiality and the patient's rights policy as outlined in the ... Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace ...

Manage visit scheduling, including reassigned, missed, declined, or rescheduled visits-making ... Graduate of an accredited nursing program * Minimum of 3 years of direct patient care experience ...

Position Overview The Patient Experience Manager owns the patient journey and serves as the central ... Reinforce treatment recommendations and help patients understand next steps * Assist with program ...

Position Overview The Patient Experience Manager owns the patient journey and serves as the central ... Reinforce treatment recommendations and help patients understand next steps * Assist with program ...

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Manager Patient Program information

What is the difference between Manager Patient Program vs Patient Services Coordinator?

AspectManager Patient ProgramPatient Services Coordinator
CredentialsBachelor's degree, healthcare certification often preferredHigh school diploma or equivalent, healthcare experience beneficial
Work EnvironmentOffice-based, healthcare organizations, hospitalsClinic or hospital front desk, patient interaction areas
Employer & IndustryHealthcare providers, insurance companies, patient advocacy groupsHospitals, clinics, outpatient centers
Primary ResponsibilitiesOverseeing patient programs, coordinating care initiatives, managing staffAssisting patients, scheduling, providing information, handling inquiries

The Manager Patient Program typically has more strategic and administrative responsibilities, focusing on program development and management. In contrast, the Patient Services Coordinator handles direct patient interactions and day-to-day support. Both roles are essential in healthcare settings but differ in scope and focus.

What are the key skills and qualifications needed to thrive as a Manager Patient Program, and why are they important?

To thrive as a Manager Patient Program, you need a background in healthcare management, strong organizational skills, and experience in patient support or program coordination, often supported by a relevant degree. Familiarity with healthcare software systems, data tracking tools, and sometimes certifications like PMP or Lean Six Sigma are commonly required. Excellent interpersonal communication, leadership, and problem-solving abilities help in managing teams and maintaining high patient satisfaction. These skills and qualities are crucial for ensuring effective program delivery, regulatory compliance, and optimal patient outcomes.

What are some common challenges faced by a Manager Patient Program, and how can they be effectively addressed?

A Manager Patient Program often encounters challenges such as coordinating between multiple healthcare providers, ensuring consistent patient engagement, and adapting to evolving healthcare regulations. Effective communication, robust data management systems, and ongoing training for team members can help address these challenges. Additionally, building strong relationships with stakeholders and regularly assessing program outcomes are crucial for maintaining quality and compliance in patient programs.

What are Manager Patient Program roles and responsibilities?

A Manager Patient Program oversees the development, implementation, and management of programs designed to support patients throughout their healthcare journey. Their responsibilities include coordinating with healthcare providers, ensuring compliance with regulations, managing program staff, and analyzing program effectiveness. They also work to improve patient outcomes, address patient needs, and may be involved in training, budgeting, and reporting. This role requires strong organizational, communication, and leadership skills to ensure patient programs run smoothly and meet their objectives.
Sr Manager/Clinical Operations

Full-time

Posted 3 days ago


Tallahassee Memorial HealthCare rating

6.6

Company rating: 6.6 out of 10

Based on 63 frontline employees who took The Breakroom Quiz

557th of 872 rated healthcare providers


Job description

Tallahassee Memorial Healthcare (TMH) is a private, nonprofit community-based healthcare system that provides care to a 22-county region in North Florida and South Georgia. We are a career destination with over 6,000 colleagues who reflect the diversity of our community. 
TMH is the region's healthcare leader and top provider of advanced care with a 772-bed acute care hospital and the region's only:

  • Level II Trauma Center 
  • Primary Stroke Center 
  • Level III Neonatal Intensive Care 
  • Pediatric Intensive Care 
  • The most advanced cancer, heart and vascular, orthopedic & surgery programs in the Panhandle. 

Our system also includes a psychiatric hospital, multiple specialty care centers, six residency programs and more than 50 affiliated physician practices. 


Job Summary:

  • Provides leadership and administrative support to Patient Transportation (department 7047), Centralized Telemetry Surv Ctr (department 7030), and Central Staffing Office (within Nursing Operations (department 6016)) of the Clinical Operations Division.

  • Demonstrates an understanding of diversity. Demonstrates integrity, compassion, accountability, respect, and excellence (I CARE values).

  • Enhances and contributes to a safe environment for all colleagues, visitors, and patients. Communicates daily with internal and external entities.

  • Oversees, mentors, and supports department supervisors.

  • Identifies improvement opportunities for productivity and staffing.

  • Ensures the departments maintain productivity.

  • Ensures departments’ regulatory compliance.

  • Performs miscellaneous duties.

Reports To: Exec Dir/Clinical Ops (job code (JC): 100201)

Supervises: Manager/Patient Transportation (JC: 120701), Supervisor/Telemetry (JC: 060716), and Staffing Coordinator/Nursing (JC: 064006)

Required Education:

  • Associate (or equivalent) degree in nursing from a program accredited by the Commission on Collegiate Nursing Education (CCNE) or the Accreditation Commission for Education in Nursing (ACEN). Successful completion of a cardiac arrhythmia interpretation program.

Preferred Education:

  • Bachelor’s degree in health care management. 

Required Experience: 

  • Five (5) years of relevant work experience, including two (2) years of patient flow experience and three (3) years of nursing leadership experience.

Preferred Experience:

  • Four (4) years of managerial experience.  Personal computer (PC) experience.  Knowledge of medical terminology.  Strong organizational skills.  Clear and concise communication skills.  Skilled in performing monitor technician duties.  Customer service skills.  Computer proficiency.  Ability to operate basic office equipment.

Required Certification/License/Registry:  

  • Basic Life Support (BLS) certification from an American Heart Association (AHA) or American Red Cross (ARC) recognized provider. Passed in-depth arrhythmia-specific test using caliper measurements and evaluation of rhythm changes over time using full disclosure.


Tallahassee Memorial HealthCare is an equal opportunity employer and drug-free workplace. All employment is contingent upon successful completion of a drug screen, background check, reference verification, health assessment, and credential/license verification.


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