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Manager Patient Program Jobs in Florida (NOW HIRING)

Elevance Health

Patient Safety Program Manager

Tampa, FL · On-site

$81K - $154K/yr

Patient Safety Program Manager Location: Indianapolis IN, Denver CO, Woodland Hills CA, Mason OH, Grand Prairie TX, Tampa FL, Atlanta GA, Norfolk VA, New York NY, St. Louis MO, Louisville KY, Chicago ...

Elevance Health

Patient Safety Program Manager

Tampa, FL

$81K - $154K/yr

... patient safety, program management, healthcare analytics, healthcare policy, managed care, or related experience; or any combination of education and experience which would provide an equivalent ...

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Manager Patient Program information

What is the difference between Manager Patient Program vs Patient Services Coordinator?

AspectManager Patient ProgramPatient Services Coordinator
CredentialsBachelor's degree, healthcare certification often preferredHigh school diploma or equivalent, healthcare experience beneficial
Work EnvironmentOffice-based, healthcare organizations, hospitalsClinic or hospital front desk, patient interaction areas
Employer & IndustryHealthcare providers, insurance companies, patient advocacy groupsHospitals, clinics, outpatient centers
Primary ResponsibilitiesOverseeing patient programs, coordinating care initiatives, managing staffAssisting patients, scheduling, providing information, handling inquiries

The Manager Patient Program typically has more strategic and administrative responsibilities, focusing on program development and management. In contrast, the Patient Services Coordinator handles direct patient interactions and day-to-day support. Both roles are essential in healthcare settings but differ in scope and focus.

What are the key skills and qualifications needed to thrive as a Manager Patient Program, and why are they important?

To thrive as a Manager Patient Program, you need a background in healthcare management, strong organizational skills, and experience in patient support or program coordination, often supported by a relevant degree. Familiarity with healthcare software systems, data tracking tools, and sometimes certifications like PMP or Lean Six Sigma are commonly required. Excellent interpersonal communication, leadership, and problem-solving abilities help in managing teams and maintaining high patient satisfaction. These skills and qualities are crucial for ensuring effective program delivery, regulatory compliance, and optimal patient outcomes.

What are some common challenges faced by a Manager Patient Program, and how can they be effectively addressed?

A Manager Patient Program often encounters challenges such as coordinating between multiple healthcare providers, ensuring consistent patient engagement, and adapting to evolving healthcare regulations. Effective communication, robust data management systems, and ongoing training for team members can help address these challenges. Additionally, building strong relationships with stakeholders and regularly assessing program outcomes are crucial for maintaining quality and compliance in patient programs.

What are Manager Patient Program roles and responsibilities?

A Manager Patient Program oversees the development, implementation, and management of programs designed to support patients throughout their healthcare journey. Their responsibilities include coordinating with healthcare providers, ensuring compliance with regulations, managing program staff, and analyzing program effectiveness. They also work to improve patient outcomes, address patient needs, and may be involved in training, budgeting, and reporting. This role requires strong organizational, communication, and leadership skills to ensure patient programs run smoothly and meet their objectives.
What are popular job titles related to Manager Patient Program jobs in Florida? For Manager Patient Program jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Manager Patient Program jobs in Florida look for? The top searched job categories for Manager Patient Program jobs in Florida are:
Manager Patient Program jobs near you
Manager Patient Services

Manager Patient Services

UF Health

Jacksonville, FL

Full-time

Posted 20 days ago

Job description

Overview

Full Time Position

The Manager of Patient Services provides 24/7 daily support and management oversight to assigned functional areas within the Patient Services Department. The incumbent fosters a patient- and family-centered approach to identifying and addressing concerns. Supports and coaches staff to serve as liaisons between patients/families and leaders at UF Health Jacksonville. Identifies and presents trends to help improve the quality of patient experience. Works collaboratively with all departments to identify and drive change throughout the institution. Ensures departmental compliance with core policies, accreditation and regulatory requirements.


Qualifications

Required Education: Bachelor's Degree

Preferred Education: Master's Degree

Necessary Skills:

1. Excellent customer service skills. Serves as a role model for UF Health Jacksonville's standards of behavior.

2. Must display initiative to quickly identify and resolve issues that impact the patient experience.

3. Ability to make judgments, exercise diplomacy and tact and to understand the complexities of the organization.

4. Ability to identify problems, resolve conflict and administer appropriate service recovery programs.

5. Good verbal and written communication skills.

6. Good organizational and strong record keeping skills.

7. Ability to interact with effectively with a wide variety of constituents, including patients, family, physicians, and hospital staff.

8. Working knowledge of all Microsoft office products.

9. Proven leadership ability.

Required Licensure/Certifications: Certified Patient Experience Professional (CPXP) within twelve (12) months of hire or transfer into the position.

Preferred Licensure/Certifications: N/A

Required Experience: 3-5 years Supervisor or management experience in a health care setting AND Customer service experience and/or experience in Regulatory Compliance.

Preferred Experience: N/A

Supervision: Supervisory responsibilities of 27 employees.

Budgetary Responsibility: Responsible for annual budget of $600,000.00

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