Job Summary:
The Residential Sales Manager (Partner Channel) is responsible for managing the performance, operations, and strategic alignment of Omni Fiber's external door-to-door sales partners. This role ensures that third-party vendors execute at a high level, adhere to company standards, and deliver consistent, scalable results.
Job Responsibilities:
โข Partner Performance Management
o Own performance outcomes across all contracted D2D sales vendors
o Track and report on KPIs including gross adds, attach rates, close rates, and rep productivity
o Conduct regular business reviews (weekly/monthly) with vendor leadership
o Hold partners accountable to contractual targets, SLAs, and quality standards
o Identify underperformance and drive corrective action plans
โข Vendor Operations & Oversight
o Serve as the primary point of contact for all external D2D sales partners
o Support onboarding and ramp of new vendor partners and markets
o Ensure partners are aligned with Omni Fiber's sales processes, systems, and expectations
o Monitor territory deployment, coverage, and efficiency across vendors
o Audit field activity and sales practices to ensure compliance and brand integrity
โข โข Sales Process & Enablement
o Standardize tools, scripts, and best practices across all partner teams
o Partner with vendors to improve training, coaching, and in-field execution
o Support rollout of new products, pricing, and promotional offers
o Ensure consistent customer experience across all outsourced sales channels
โข Compensation & Contract Alignment
o Partner with internal teams to manage commission structures and vendor payout models
o Validate performance data used for vendor compensation and invoicing
o Evaluate effectiveness of incentive programs and recommend optimizations
o Support contract negotiations with data-driven insights on performance and ROI
โข Data, Reporting & Insights
o Build and maintain dashboards to provide visibility into partner performance
o Analyze trends across vendors, markets, and teams to identify best practices
o Provide actionable insights to leadership on scaling, optimization, and vendor mix
o Forecast performance and support market expansion planning
โข Cross-Functional Collaboration
o Partner with Marketing, Finance, and Customer Experience teams to align initiatives
o Ensure smooth handoff between sales, install, and customer onboarding processes
o Support go-to-market execution for new territories and expansion efforts
Education & Required Qualifications:
Required Qualifications
โข 4-6+ years of experience in sales operations, management, or channel management
โข Experience working with third-party or outsourced sales teams (D2D strongly preferred)
โข Strong analytical and reporting skills (Excel, CRM systems, dashboards)
โข Proven ability to manage external partners and drive accountability
โข Excellent communication, negotiation, and relationship management skills
Preferred Qualifications
โข Experience in telecommunications, fiber internet, or subscription-based sales
โข Familiarity with Canvass or similar CRM platforms
โข Experience managing multi-market or regional vendor programs
Competencies:
โข Vendor/partner management and accountability
โข Performance management and data analysis
โข Operational rigor and process standardization
โข Influencing without direct authority
โข Strategic thinking with execution focus
This job description does not constitute a contract of employment. Employment with Omni Fiber, LLC. is at-will and may be terminated at any time, with or without cause or notice.