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Manager Of Program Operations Jobs in Silver Spring, MD

Strativia

Program Manager

Arlington, VA · On-site

Provide overall leadership, direction, and management of program operations and contractor ... personnel. * Serve as the primary liaison between contractor personnel and government leadership ...

Strativia

Program Manager

Arlington, VA

Provide overall leadership, direction, and management of program operations and contractor ... personnel. * Serve as the primary liaison between contractor personnel and government leadership ...

New

Strativia

Program Manager

Arlington, VA · On-site

Provide overall leadership, direction, and management of program operations and contractor ... personnel. * Serve as the primary liaison between contractor personnel and government leadership ...

New

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Manager Of Program Operations information

See Silver Spring, MD salary details

$41.4K

$113.2K

$163.9K

How much do manager of program operations jobs pay per year?

As of May 29, 2026, the average yearly pay for manager of program operations in Silver Spring, MD is $113,175.00, according to ZipRecruiter salary data. Most workers in this role earn between $88,400.00 and $137,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Manager of Program Operations, and why are they important?

To excel as a Manager of Program Operations, a strong background in project management, budgeting, and process improvement is essential, usually supported by a bachelor's degree in business, operations management, or a related field. Familiarity with tools such as Microsoft Project, ERP systems, and PMP certification is often expected. Outstanding organizational, leadership, and communication skills help drive team performance and stakeholder alignment. These skills are vital for ensuring efficient program delivery, resource optimization, and achievement of organizational goals.

What are some common challenges faced by a Manager of Program Operations, and how can they be effectively addressed?

One common challenge for Managers of Program Operations is balancing multiple program priorities while ensuring alignment with organizational goals. This often involves coordinating cross-functional teams, managing resource constraints, and adapting to shifting timelines. Effective communication, strong organizational skills, and proactive problem-solving are essential to navigate these complexities. Building strong relationships with stakeholders and maintaining clear documentation can also help in addressing challenges and ensuring program success.

What does a Manager of Program Operations do?

A Manager of Program Operations oversees the planning, coordination, and execution of programs within an organization. They ensure that projects are completed on time, within budget, and meet quality standards. This role involves managing teams, streamlining processes, tracking performance metrics, and collaborating with other departments to achieve program goals. They also identify areas for improvement and implement best practices to enhance overall efficiency.

What does a program operations manager do?

A program operations manager oversees the planning, execution, and coordination of multiple projects within an organization to ensure they meet goals, deadlines, and budgets. They manage teams, develop processes, and use tools like project management software to optimize efficiency and effectiveness across programs.

What is the difference between Manager Of Program Operations vs Program Coordinator?

AspectManager Of Program OperationsProgram Coordinator
ResponsibilitiesOversees multiple programs, manages teams, develops strategies, and ensures program goals are met.Supports program activities, coordinates schedules, and assists with administrative tasks.
Required CredentialsBachelor’s degree, experience in program management, strong leadership skills.Bachelor’s degree often preferred, strong organizational skills, entry-level experience.
Work EnvironmentLeadership roles in office settings, often in non-profits, government, or corporate sectors.Support roles in similar environments, more focused on coordination and administration.

The Manager Of Program Operations typically holds a higher level of responsibility, overseeing multiple programs and teams, while the Program Coordinator focuses on supporting and executing specific program activities. Both roles require relevant experience and skills, but the manager position involves strategic planning and leadership.

What job categories do people searching Manager Of Program Operations jobs in Silver Spring, MD look for? The top searched job categories for Manager Of Program Operations jobs in Silver Spring, MD are:
What cities near Silver Spring, MD are hiring for Manager Of Program Operations jobs? Cities near Silver Spring, MD with the most Manager Of Program Operations job openings:
Manager Of Program Operations jobs near you
Infographic showing various Manager Of Program Operations job openings in Silver Spring, MD as of May 2026, with employment types broken down into 89% Full Time, 9% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $113,175 per year, or $54.4 per hour.
Program Operations Specialist

Program Operations Specialist

Williams Consulting LLC

Baltimore, MD • On-site

$90K - $115K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago

Job description

Remote and on-site work may be required depending on client needs.
Williams Consulting LLC (WCLLC), a Baltimore, Maryland-based government contracting firm, is seeking a Project Associate to support a mission critical initiative with the US Department of Health and Human Services' Office on Women's Health (OWH). The Office on Women's Health is establishing a national breastfeeding helpline to provide evidence-based support, education, and resources to women and families. This role blends project coordination, marketing and outreach support, business analysis, and quality assurance.
The ideal candidate is detailed oriented, organized, skilled in client-facing communication, and comfortable supporting both operational and technical tasks.
Williams Consulting, LLC is an 8(a), HUBZone, Woman-Owned Small Business, and Economically Disadvantaged Woman-Owned Small Business with Federal, State, local, and commercial clients. We value our employees and recognize their contributions to the success of our clients and our company.
We offer competitive salaries and support flexible work locations and scheduling, when possible. We offer competitive benefits including Medical, Vision, and Dental coverage through national plans. We also offer Life, AD&D, Short- & Long-Term Disability Insurance, PTO, and 401k matching.
Duties and Responsibilities
  • Coordinate day-to-day activities, project schedules, and tasks deliverables for the Helpline operations.
  • Support client meetings, schedule meetings, prepare agendas, capture meeting discussion, prepare meeting summaries, track action items, decisions, issues and risks.
  • Participate in requirements-gathering sessions with the WCLLC project team and OWH and capture detailed workflow processes, business, and functional requirements.
  • Develop clear and concise Business Requirements and Functional Requirements Specifications.
  • Assist in preparing test plans, test cases and acceptance criteria based on finalized requirements.
  • Develop and maintain standard operating procedures (SOPs) to ensure consistent practices across the helpline or program.
  • Assist in creating and refining response scripts for text and chat communications.
  • Ensure scripts are accurate, clear, and aligned with organizational tone and compliance standards.
  • Monitor incoming and outgoing texts and chat interactions to ensure quality, consistency, and adherence to approved scripts and procedures.
  • Provide feedback to team members to improve communication standards.
  • Review all written deliverables (e.g., reports, SOP updates, scripts) for accuracy, completeness, and compliance with the Quality Assurance Surveillance Plan (QASP)
  • Track performance measures for written products against the QASP, documenting results and reporting on trends or areas for improvement.
  • Collaborate with leadership and team members to implement quality improvement measures.
  • Prepare periodic reports summarizing performance metrics and recommended process improvements.
  • Support the development of a coordinated marketing and outreach plan aligned with OWH branding.
  • Help identify target audiences and communication channels.
  • Assist in developing outreach materials, web content and graphics.

Qualifications and Experience
  • Bachelor's degree in Communications, Public Health, Healthcare Administration, Information Technology, or a related field.
  • 3-5 years of experience in project coordination, business analysis, health communications and quality assurance in a federal contracting environment.
  • Strong note-taking and active listening skills to capture detailed discussions during meetings, requirements sessions and testing activities, and accurately translate them into high-quality documentation.
  • Experience with developing outreach/marketing content.
  • Familiarity with Section 508 standards and accessible content development.
  • Background in developing SOPs and monitoring quality metrics for written or digital communications.
  • Understanding of telephony systems, messaging platforms, and web-based chat services.
  • Strong understanding of quality assurance processes and familiarity with Quality Assurance Surveillance Plans (QASP).
  • Excellent writing and editing skills to assist with script and deliverable development.
  • Ability to analyze performance data and identify areas for improvement.
  • Strong attention to detail, organization, and time management skills.
  • Proficient with MS Office (Word, Excel, PowerPoint, Outlook) and virtual collaboration tools.
  • Good communication and collaboration abilities to work with cross-functional teams.
  • Background investigation required

Working Conditions and Requirements
While performing the duties of this job, the employee is regularly required to talk or listen. Standing, sitting, squatting, and other normal office-related physical activities are required. Must be able to sit and read computer screens for extended periods.
WCLLC is an Equal Opportunity Employer
Williams Consulting LLC does not discriminate in employment based on race, color, religion, sex, national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

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