Manager Of Program Operations Jobs in Silver Spring, MD

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Job Overview
Assistant Director, Program Operations Graduate & Executive Degree Programs | McDonough School of Business - Georgetown University
The Assistant Director of Program Operations for Graduate & Executive Degree Programs in the McDonough School of Business at Georgetown University is responsible for the planning, implementation, and administrative support of the Graduate & Executive Degree portfolio of programs. This position ensures the effective coordination of program activities, supports faculty, students, and stakeholders, and helps maintain the program's compliance with university policies and accreditation requirements. The Assistant Director plays a key role in enhancing the visibility and effectiveness of the program while contributing to student success.
Additionally, this position works year-round on a variety of operational tasks that are critical to the successful delivery of programmatic and academic activities in the Graduate & Executive Degree portfolio. Such tasks include, but are not limited to, ensuring case rooms are reserved for classes, recordings are scheduled with the tech team, and catering is reserved when applicable. This role also participates in the vendor contracting and payment processes, working to make sure services are properly contracted when they are necessary and, subsequently, that vendors are paid on time and accurately.
This position also works on "Teaching Calendars," which showcase who is teaching what and when for all of our programs. The ADPO, annually, develops a teaching calendar per program, and then continuously monitors them for any changes, updating all instances and location in which such calendars are housed and shared with faculty, students, and other administrators. Furthermore, all Program Teaching Calendars (PTCs) are stored in a shared, central database-the OSS--that itself needs regular monitoring. The OSS houses PTCs as well as all student rosters, so in close collaboration with the Student Services team of GEDP, the ADPO annually participates in the construction of student rosters as well as the maintenance of those rosters to ensure continuity of programming for every GEDP student.
Additional duties include, but are not limited to:

• Coordinate day-to-day operations of the GEDP portfolio, ensuring efficiency and alignment with university policies
• Maintain program records, reports, and databases for tracking student rosters, progress, and outcomes
• Assist in developing and implementing policies, procedures, and best practices for program management
• Provide logistical and administrative support for program events, workshops, and meetings in collaboration with the Student Services team of GEDP
• Develop & maintain repositories of program information for students, faculty, and other administrators
• Assist with student course registration systems and processes per program
• Support faculty with scheduling, resource allocation, and copyrighted course materials
• Manage communication channels, including email lists, Canvas program sites, and department web pages
• Assist the Student Services team with the planning and delivery of program events, such as guest lectures, networking, social, and culture-building opportunities, and graduation ceremonies
• Liaise with internal and external partners to facilitate collaborations
• Assist in preparing and monitoring budgets, expenses, and financial reports for the program
• Ensure compliance with university financial policies and procedures

Work Interactions
The Assistant Director reports directly to the Associate Dean of Graduate & Executive Degree Programs and works closely with the Student Services team. This position interacts regularly with MSBTC, GEMS, Catering groups, hotel partners, A/V partners, Admissions, the Dean's Office, Capitol Campus partners, and other MSB groups as needed. The Assistant Director also works closely with and will sometimes take direction from the Associate Director of Data Analytics, supporting the effort of collecting, cleaning, processing, and storage of sensitive and voluminous data.
This role directly contributes to the University's mission by providing back-end support to for the administration of MSB's growing portfolio of specialty graduate programs (8 programs as of 2026 with a combined 600+ graduate students) both domestic and abroad.
Requirements and Qualifications

• Bachelor's degree
• A minimum of 2 of program management experience in a professional setting requiring organization of large volumes of data, meeting deadlines, completing projects, and working within a team
• Must have a strong and effective communication engine capable of handling a large volume of multiple communication tasks simultaneously while delivering accurate, informational, directive, and clear information, both verbally and in writing, to wide range of stakeholders including university colleagues, faculty, executives, vendors, and early- and mid-career professionals
• Must have a demonstrated, expert use of the Microsoft suite and Google suite of products, with a special focus on MS-WORD, MS-EXCEL, GMAIL, and Google Drive.
• Must be able to understand, work from, and manage simple and sometimes complex financial plans, such as program budgets. Must be able to monitor, manage, and designs large databases, such as student rosters and co-curricular calendars
• Must be capable of functioning independently and with complete discretion since much of the information related to students, both applicants and degree candidates, is highly confidential and protected by law. Little to no supervision is expected on the vast majority of tasks
• Ability to work collaboratively on a small team
• Must be ready and able to travel up to 5% of the year to domestic and international locations to support global programs

Work Mode Designation
This position has been designated as Hybrid. Please note that work mode designations are regularly reviewed in order to meet the evolving needs of the University. Such review may necessitate a change to a position's mode of work designation. Complete details about Georgetown University's mode of work designations for staff positions can be found on the Department of Human Resources website: https://hr.georgetown.edu/mode-of-work-designation.
Pay Range:
The projected salary or hourly pay range for this position which represents the full range of anticipated compensation is:
$44,022.00 - $73,406.80
Compensation is determined by a number of factors including, but not limited to, the candidate's individual qualifications, experience, education, skills, and certifications, as well as the University's business needs and external factors.
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Submission Guidelines:
Please note that in order to be considered an applicant for any position at Georgetown University you must submit a resume for each position of interest for which you believe you are qualified. Documents are not kept on file for future positions.
Need Assistance:
If you are a qualified individual with a disability and need a reasonable accommodations for any part of the application and hiring process, please visit the Office for Equal Opportunity Compliance website for general information about requesting accommodations, as well as information about requesting accommodations specifically for applicants. You also can also contact the Office for Equal Opportunity Compliance at (202) 687-4798 or oeoc@georgetown.edu.
Need some assistance with the application process? Please call 202-687-2500. For more information about the suite of benefits, professional development and community involvement opportunities that make up Georgetown's commitment to its employees, please visit the Georgetown Works website.
EEO Statement:
GU is an Equal Opportunity Employer. All qualified applicants are encouraged to apply, and will receive consideration for employment without regard to age, citizenship, color, disability, family responsibilities, gender identity and expression, genetic information, marital status, matriculation, national origin, race, religion, personal appearance, political affiliation, sex, sexual orientation, veteran status, or any other characteristic protected by law.
Benefits:
Georgetown University offers a comprehensive and competitive benefit package that includes medical, dental, vision, disability and life insurance, retirement savings, tuition assistance, work-life balance benefits, employee discounts and an array of voluntary insurance options. You can learn more about benefits and eligibility on the Department of Human Resources website.