Manager Of Program Operations Jobs in Portland, OR

Position: Program Manager - Residential

Reports to: Senior Program Manager - Residential

Compensation: Competitive starting salary $88,800 - $112,800 commensurate with skills and experience, Full Pay Range: $88,800 - $136,700

*Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, and certifications in the pay equity assessment to determine equitable salary placement. Candidates should expect compensation offers within the starting compensation range. The full pay range is included to show the potential earnings for this position with sustained high performance.

Employment Classification: Full Time, Exempt

Application End Date: 09/30/2026

Anticipated Start Date: As soon as possible; position is open until filled

Office Location: Portland Metro Area, Oregon, USA

BACKGROUND

About Energy Trust of Oregon

Energy Trust of Oregon is an independent nonprofit organization dedicated to energy efficiency and renewable energy development. We serve Oregon customers of Portland General Electric, Pacific Power, NW Natural, Cascade Natural Gas and Avista, and SW Washington customers of NW Natural. Year over year Energy Trust is recognized as one of the 100 Best Nonprofits to Work for in Oregon.

Our Vision

Clean, affordable energy for everyone.

Our Commitment to Diversity

We recognize the lack of diversity in our industry, and we actively seek to address it with our hiring and retention practices as well as our values. We believe every person and their lived experience is integral to building a vibrant culture and delivering effective services to all customers we serve. We are committed to the principles of diversity, equity and inclusion, and we encourage candidates with diverse backgrounds and experience to apply.

Our Location

Energy Trust provides a range of work location options, including remote, hybrid and in-office work. This position will represent Energy Trust in public settings and potentially at community events. We are open to candidates who live throughout Oregon and Washington. The Program Manager - Residential would be expected to report to the office on a quarterly basis, at minimum.

Requirements

What We’re Looking For:

The Program Manager - Residential position is responsible for program planning, contractor network management, procurement activities, budget oversight, performance management, stakeholder engagement, and achievement of participation and energy savings goals.

This role works closely with Energy Trust staff, utility partners, Program Management Contractors (PMC), Program Development Contractors (PDC), home assessment providers, trade allies, and community-based organizations to ensure customers receive high-quality assessments that connect them to energy efficiency opportunities. This individual reports to the Senior Program Manager – Residential

This position is expected to report to the Portland office quarterly at a minimum for all staff and other in-person meetings.

What You’ll Do:

• Manage all aspects of the residential home assessment program, including planning programs, market research, contractor engagement, procurement activities, performance management, and continuous improvement initiatives.

• Lead planning and development of program delivery strategies that support Energy Trust's strategic objectives and utility partner goals.

• Ensure program design, marketing, implementation, and customer engagement activities are aligned with Energy Trust priorities and coordinated with Portland General Electric, Pacific Power, NW Natural, Cascade Natural Gas, and Avista.

• Develop and maintain strong relationships with home assessment providers, implementation contractors, trade allies, community-based organizations, and other key stakeholders.

• Monitor assessment quality, customer experience, referral activity, and program performance to identify opportunities for improvement.

• Ensure equity and community engagement principles are embedded in program design, implementation, and evaluation to reduce participation barriers and improve access for rural, underserved, and priority populations.

• Lead competitive procurement and contracting activities, including development of RFPs, scopes of work, bid evaluation, contract negotiations, and contractor selection.

• Manage complex contracts, budgets, deliverables, and contractor performance to ensure program goals are achieved.

• Analyze program participation, energy savings, budget performance, and customer experience metrics to support decision-making and continuous improvement.

• Coordinate with internal teams to ensure effective program operations, innovation, evaluation, reporting, and regulatory compliance.

• Prepare and present reports and recommendations to leadership, advisory groups, utility partners, and other stakeholders.

• Support program evaluations, strategic planning efforts, and organizational initiatives.

• Represent Energy Trust at industry meetings, conferences, public events, and stakeholder forums.

• Perform other job-related duties as assigned.

• Perform all functions of the job in a safe manner.

SUPERVISORY RESPONSIBILITY

This position directly manages the work and performance of external contractors and service providers.

Benefits

What You’ll Need:

• Bachelor's degree in engineering, science, economics, business, finance, architecture, environmental science, or a related field, or equivalent professional experience.

• Five or more years of experience managing energy efficiency programs, contractor networks, trade ally programs, or related initiatives.

• Experience managing residential energy efficiency programs, home energy assessment programs, or comparable customer-facing program delivery efforts.

• Experience developing participation agreements, quality assurance plans, risk assessments, and performance management processes.

• Experience working with home energy assessment providers and understanding assessment methodologies, quality assurance practices, customer reporting, contractor referrals, and homeowner engagement processes.

• Experience managing programs and project budgets ranging from $1 million to $5 million or greater.

• Experience leading competitive procurement processes, including development of RFPs, evaluation of responses, contractor selection, and contract negotiations.

• Experience managing contractors throughout the full contract lifecycle, including scope development, solicitation, contract execution, performance management, and closeout.

• Strong analytical, financial, writing, communication, facilitation, and presentation skills.

• Experience using program performance metrics and data analysis to evaluate participation, assessment quality, contractor performance, and energy savings outcomes.

• Strong organizational skills with the ability to manage multiple concurrent initiatives.

• Proficiency with Microsoft Office applications and SharePoint.

• Understanding of the utility regulatory environment and policy context affecting Energy Trust's work.

• The above information is designed to outline the major functions and position requirements of this job. It does not identify all tasks that may be expected, nor address the performance standards that must be maintained.

What You’ll Get:

• Health/dental/vision insurance

• Employer sponsored and paid life/disability

• 401(k) with a company contribution of 6% of your salary after 90 days of employment

• TriMet pass

• Access to health and dependent FSA/HSA accounts

• Generous paid vacation, holidays and sick days

• Paid volunteer hours

• Employee assistance program

• Career advancement opportunities

• Great colleagues and culture

• Flexibility to work from home and/or an office space at the Portland, OR location

• Work from home laptop provided

Read more about our benefits here

APPLICATION INSTRUCTIONS:

Please submit a cover letter and resume on Energy Trust’s website www.energytrust.org/About/careers.

All offers of employment are conditional pending the successful completion of a background check (which may include employment verification, education verification, criminal history, motor vehicle record) and reference checks.

Don’t meet every single requirement? Studies have shown that candidates from certain demographics are less likely to apply to jobs unless they meet every single qualification—for example, women and People of Color. At Energy Trust we are dedicated to building a diverse, inclusive and authentic workplace—if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply. You may be the right candidate for this or other roles.

Energy Trust of Oregon is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodation throughout the application, interview and employment process. If you require reasonable accommodation, contact us. Energy Trust of Oregon is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment.

Energy Trust is committed to pay equity. Energy Trust is committed to fair employment practices and non-discrimination, including pay equity for all employees. We do not discriminate on the basis of protected class (race, sex, veteran status, disability, age, color, religion, national origin, marital status, sexual orientation) in the payment of wages or screen applicants on the basis of their current or past compensation. We determine salary by completing a review of your application materials to evaluate your related education, experience and training.

www.energytrust.org