Manager Of Program Operations Jobs in Baltimore, MD

Salary : $80,172.00 - $155,734.00 Annually
Location : Utility Operations, MD
Job Type: Full-Time Permanent
Job Number: 08609
Department: Public Works
Opening Date: 05/20/2026
Closing Date: 6/29/2026 11:59 PM Eastern
Position Description
This is professional work directing one or more Infrastructure operations, maintenance, repair, design and construction programs/projects.
NATURE AND VARIETY OF WORK
The occupational field of program management involves directing or carrying out assignments for one or more programs; or providing staff support to a higher-level manager directing a line program or function. Responsibility for contract administration is frequently included. The programs generally relate directly to a department's/agency's mission of providing services to County residents. Program management constitutes a higher-level professional function focused on directing mission-critical programs, setting it apart from administrative management-support functions (such as personnel or budgeting) designed only to facilitate the activities of direct-service employees. Most contacts are with employees in the same or other departments and agencies of the County government, State and Federal agencies, and non-profit and private sector organizations. The purposes of the contacts, which normally are cooperative with both parties working toward mutual goals, are for coordinating or resolving program operating problems. An employee in this class utilizes knowledge of a wide range of program management and subject matter-program principles, techniques, functions, regulations, and procedures in planning, organizing, directing and evaluating programs and/or contracts. Assignments may also require knowledge of and skill in using computer and automated office technology. The employee independently plans and carries out all aspects of program development, implementation, and evaluation advising higher-level management of program status and achievements. Completed work is reviewed in terms of a program's effectiveness in meeting stated goals and objectives. The employee adapts standard program practices and procedures to meet situations or cases not fully covered by existing guidelines and recommends modification of current guides. Work outputs affect the social, physical, or economic well-being of program participants or recipients of services. The work is primarily sedentary, performed in an office environment, and presents no significant hazards. Most employees in this class exercise supervisory responsibilities.
Examples of Duties and Knowledge, Skills and Abilities
(May not include all duties performed)

• Assimilates, analyzes, and disseminates information and data pertaining to issues affecting the program, program recipients, and the general public.
• Formulates recommendations and prepares comments to present to higher-level management, employees in the same or other departments and agencies of the County government, State and Federal agencies, and non-profit and private sector organizations.
• Supervises overall personnel functions and operations, including annual evaluations, staff meetings, assignment of work, review of completed assignments, timesheet approval, leave request approval, and timely resolution of personnel issues; and supervises lower-level, union represented professionals and other employees by furnishing advice and instructions.
• Develops and administers procurement processes, including preparing requests for proposals (RFP's), advertising, review, and evaluation of bids and proposals, contract preparation and processing, and notification of contract award; provides contractor performance oversight.
• Plans and writes grant applications and manages grant-funded projects.
• Maintains liaison with contractors, funding sources (e.g., State or Federal), and other government agencies to plan and design utility projects; reviews plans or changes and amendments to plans, and develops and implements systems for fiscal management of funds.
• Initiates action to authorize, revise, continue, or discontinue assistance and services based on the results of reviews of circumstances of clients.Analyzes, adapts, and/or implements departmental or agency operating and administrative practices and procedures related to records management, forms used, reports generated, and various other phases of program organization and administration.
• Maintains contacts with individuals, families, or groups to develop up-to-date information to help them explore solutions to their utility problems, and/or initiate appropriate and timely action.
• Facilitates or expedites recommendations and innovative strategies to address and correct County problems and issues by providing background information and data to appropriate public and private groups.
• Initiates, coordinates, or contributes to such special events as workshops, professional conferences, seminars, and public hearings.
• Works with the Utility Administrator to compile and present the proposed operating budget; monitors the yearly budget.
• Performs and/or coordinates inspections of Public Works Agreements and Department Programs/Projects to ensure adherence to specifications and standards.
• Performs related duties as required.

KNOWLEDGE, SKILLS, AND ABILITIES

• Thorough knowledge of laws, rules, and regulations that apply to provisions and limitations of the program to which assigned.
• Thorough knowledge of the principles, practices, and techniques of program development, implementation, management, and evaluation; and the laws, rules, and regulations that apply to the program to which assigned.
• Knowledge of the general principles of procurement, contract management, and personnel administration, as required.
• Knowledge of Federal and/or State grant funding requirements and regulations.
• Skill in leading assigned employees, providing instruction, mentorship, and reviewing their work.
• Skill in managing work flow and provide assistance with personnel issues.
• Skill in explaining and defending ideas and positions, both orally and in writing, and in persuading individuals and groups to support assigned program activities or decisions.
• Ability to conduct analytical studies and make recommendations concerning effectiveness, efficiency, and productivity of assigned program(s).
• Ability to deal tactfully, effectively and equitably with people.
• Ability to attend meetings or perform work at locations outside the office if necessary.

Minimum Qualifications
Graduation from an accredited four-year college or university and four (4) or more years of experience directing or carrying out assignments for water distribution system and wastewater collection system programs.
Note: Accredited University or College is the recognition from an accrediting agency that an institution maintains a certain level of educational standards. The U.S. Department of Education maintains a database of accrediting agencies it recognizes for schools within the United States. For a University or College outside the United States, the applicant must provide documentation of accreditation and educational equivalency, which can be accomplished through a credential evaluation service. Applicants with a foreign degree must provide this documentation upon the close of the announcement.
Supplemental Qualifications
1) Two (2) years of Supervisory Experience
2) Degree in Engineering, Project Management, Environmental Science, or Related Field
3) Certification in Maryland's Waterworks and Waste System Operator or a related state certification

• Medical/Health Insurance Plans
  • BlueChoice Advantage EPO
  • BlueChoice Advantage PPO
• Dental Insurance
  • CIGNA Dental PPO (Buy-Up)
  • CIGNA Dental PPO (CORE)
  • CIGNA Dental HMO (DHMO)
• Vision Insurance
  • EyeMed
• Employee Life Insurance
  • Term insurance of up to 2 times salary ($100,000 maximum) for employees at no cost.
  • Ability to purchase Supplemental & Dependent Life Insurance
• Disability Income Insurance
• Pension Plan
  • Normal retirement after 30 years of service or Age 60 and 10 years of service or election to enroll in the Employees Retirement Savings Plan.
• Deferred Compensation Section 457 Plan
• Direct Deposit
• Credit Union
• Holidays
  • Twelve days provided per year, thirteen in general election year
• Annual Leave
  • Less than 3 years - 13 days
  • 3 to less than 15 years - 20 days
  • 15 years or more - 26 days
• Disability Leave
  • Accrual at a rate of 15 days a year
• Personal Leave Day, 5 per calendar year
• Leave Sharing
• Employee Assistance Program
  • Free, confidential counseling for employee and family members 4X per year per problem per family member; also counseling on legal and financial issues; assistance in locating childcare and elder care
• Flexible Spending Accounts
  • Dependent Care Reimbursement
  • Health Care Reimbursement
• Voluntary Benefits
  • Provides you an opportunity to enroll in any or all of the benefits listed below with the convenience of payroll deduction
  • Universal Life Insurance with Long Term Care Rider
  • United Legal Benefits

01
The supplemental questions are a very important first step in our screening process. Therefore, you are required to accurately and completely respond to each question by providing the information asked in each question. Your responses will be used to initially determine your qualifications and eligibility for this position. DO NOT INDICATE "SEE RESUME" IN RESPONSE TO THE SUPPLEMENTAL QUESTIONS.This response and a lack of detail and explanation in the supplemental questions and in your application may result in failure or disqualification for this position. THIS MEANS YOU WILL BE INELIGIBLE FOR FURTHER CONSIDERATION IN THIS RECRUITMENT PROCESS. Please check "yes" to show that you have read and understand this statement.

• Yes
• No

02
Do you possess a four-year degree from an accredited four-year college or university?
03
*Note: Accredited University or College is the recognition from an accrediting agency that an institution maintains a certain level of educational standards. The U.S. Department of Education maintains a database of accrediting agencies it recognizes for schools within the United States.For a University or College outside the United States, the applicant must provide documentation of accreditation and educational equivalency, which can be accomplished through a credential evaluation service. Applicants with a foreign degree must provide this documentation upon the close of the announcement.Have you attached the appropriate documentation to verify your education?

• Yes
• No

04
Do you possess four (4) or more years of experience with directing or carrying out assignments for the water distribution system and wastewater collection system programs?

• Yes
• No

05
Please indicate how you possess this experience by including relevant employers, positions held, duties performed, and dates of employment. This information should also be reflected in your application.
06
Do you have two (2) years of Supervisory Experience?

• Yes
• No

07
If you answered "yes" to the question above, please explain how you possess this experience to include position title, length of time in position, and MAJOR duties. This information MUST be reflected in your application. Do Not Respond with "See Resume".
08
Do you have a degree in Engineering, Project Management, Environmental Science, or a related field?

• Yes
• No

09
If you answered "Yes," please list your degree.
10
Do you have a certification in Maryland's Waterworks and Waste System Operator or a related state certification

• Yes
• No

11
If you answered "Yes," please list your relevant certifications.
12
Did a county employee refer you? If yes, indicate their name, department and badge/id number. If you weren't referred by an Employee indicate N/A.
Required Question