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Job Summary

As the Manager of Growth Marketing, you will play a pivotal role in expanding Sorenson’s customer base and increasing revenue across CaptionCall business units. In this position, you will design, support, and implement marketing strategies focused on customer acquisition, retention, engagement, and loyalty.

You will also identify new market opportunities, conduct A/B testing, and apply growth techniques to rapidly scale marketing initiatives that align with the company’s growth objectives. Collaboration with a wide range of cross-functional teams—such as sales, product, customer care, operations, and data science—is essential to your success. Your primary goal is to support and develop scalable and repeatable methods for acquiring and retaining customers while maximizing ROI and driving sustainable business growth.

Essential Duties and Responsibilities

• Lifecycle Marketing Strategy: Design and support tailored marketing campaigns for different stages of the customer journey, optimizing each touchpoint for engagement and conversion.
• Test and Learn Approach: Conduct A/B testing on marketing materials to determine the most effective versions, enhancing overall campaign performance.
• Performance Analytics & Optimization: Analyze campaign performance data to identify trends and assess the effectiveness of marketing tactics, providing actionable insights to adjust strategies and improve outcomes.
• Cross-functional Collaboration: Build strong relationships across teams to ensure campaigns are cohesive, effective, and delivered on time.
• Stakeholder Communication: Regularly report campaign progress and results to stakeholders, gather feedback, and ensure alignment with teams and leadership.
• Trend Integration: Stay informed on the latest marketing technologies and industry trends, integrating innovative solutions to enhance strategies.
• Content Marketing: Leverage knowledge of content marketing tactics, including SEO, email marketing, digital advertising, and social media marketing.
• Compliance Assurance: Ensure all marketing campaigns are submitted for compliance review to meet legal and regulatory standards.
• Other duties as assigned.

Supervisory Responsibility

This position has no supervisory responsibilities.

Travel Requirements

Travel Requirements:  Less than 25%

Education

Minimum:

• 4 Year/Bachelor’s Degree

Experience

Minimum Years of Experience:

• 5 years of experience in marketing or related business experience.

Knowledge, Skills, and Abilities

• Experience with marketing automation tools and CRM systems (preferably Microsoft Dynamics 365).
• Proven ability to manage multiple campaigns simultaneously in a fast-paced environment.
• Strong analytical skills, with the ability to interpret data and make data-driven decisions.
• Familiarity with project management tools, such as Jira, for managing marketing workflows.
• Ability to analyze web traffic and user behavior via Google Analytics to inform marketing strategy.
• Ability to test and evaluate multiple variables to optimize campaign effectiveness.
• Expertise in digital marketing strategies and best practices.
• Strong understanding of SEO and SEM techniques.
• Proficient in data analysis and reporting.
• Excellent communication and presentation skills.
• Strong problem-solving abilities and a collaborative approach.
• Creative thinking with an analytical mindset.
• Professional attitude and team player able to work across company departments.

Working Conditions and Physical Requirements

• Ability to sit and/or stand at a desk and work with a computer for extended periods of time.
• Dexterity of hands and fingers to operate a computer keyboard, mouse, tools, and to handle other computer components.
• Regular and predictable attendance required.

Disclaimer

This position has access to highly confidential, sensitive information relating to the employees, customers, and technologies of Sorenson Communications. It is essential that applicant possess the requisite integrity to maintain the information in strictest confidence.

Apply today! www.sorenson.com/company/careers/

Equal Employment Opportunity: Sorenson Communications is an EOE, Disability/Age Employer.

Company Summary

Our Mission…Harnessing the power of language, we connect diverse people and enrich the human experience.

Our Vision…To provide global language services that expand opportunities, nurture belonging, and empower the world to connect beyond words.

As one of the world’s leading language services providers, Sorenson combines patented technology with human-centric solutions. We strive to increase accessibility and inclusion through communication solutions for all: call captioning and video relay services, over-video and in-person sign language and spoken language interpreting, translation, real-time captioning, and post-production language services. Sorenson’s impact vision and plan extends to enhancing generational wealth and inclusive workplaces for our employees and the communities we serve.

We achieve great things together working “The Sorenson Way” with our employee values: Customer First, Can-Do Attitude, Collective Action, Growth Mindset, Ownership, and Connect Direct.