... management, and continuous self-development to stay updated with Nokia's evolving portfolio. You ... Certified Emergency Engineer with experience in handling operational disruptions. * Deliver ...
... management, and continuous self-development to stay updated with Nokia's evolving portfolio. You ... Certified Emergency Engineer with experience in handling operational disruptions. * Deliver ...
Senior Photonic Yield Engineer
Manhattan, NY · On-site
$105K - $258K/yr
Medical
Dental
Life
Retirement
PTO
As part of Nokia's Silicon Photonics Supply Chain team, you will be responsible for managing and ... You will oversee a fleet of test equipment and work with engineers and operators at our Fab and ...
Senior Photonic Yield Engineer
Manhattan, NY · On-site
$105K - $258K/yr
Medical
Dental
Life
Retirement
PTO
As part of Nokia's Silicon Photonics Supply Chain team, you will be responsible for managing and ... You will oversee a fleet of test equipment and work with engineers and operators at our Fab and ...
Senior Critical Facilities Engineer
San Jose, CA · On-site
Medical
Dental
Life
Retirement
PTO
The Critical Facilities Engineer will support the Nokia Optical Semiconductor Fab team in a dynamic semiconductor cleanroom environment * Manages day to day facilities operations and preventative ...
Senior Critical Facilities Engineer
San Jose, CA · On-site
Medical
Dental
Life
Retirement
PTO
The Critical Facilities Engineer will support the Nokia Optical Semiconductor Fab team in a dynamic semiconductor cleanroom environment * Manages day to day facilities operations and preventative ...
Sr Product Test Capability Engineer
Medical
Dental
Life
Retirement
PTO
Knowledge of project management methodologies * Familiarity with VB.net or similar programming languages * Develop and implement test plans for Nokia's coherent pluggable products leveraging ...
Sr Product Test Capability Engineer
Medical
Dental
Life
Retirement
PTO
Knowledge of project management methodologies * Familiarity with VB.net or similar programming languages * Develop and implement test plans for Nokia's coherent pluggable products leveraging ...
... management, and continuous self-development to stay updated with Nokia's evolving portfolio. You ... Certified Emergency Engineer with experience in handling operational disruptions. * Deliver ...
... management, and continuous self-development to stay updated with Nokia's evolving portfolio. You ... Certified Emergency Engineer with experience in handling operational disruptions. * Deliver ...
Senior Critical Facilities Engineer
$122K - $168K/yr
Medical
Dental
Life
Retirement
PTO
The Critical Facilities Engineer will support the Nokia Optical Semiconductor Fab team in a dynamic semiconductor cleanroom environment * Manages day to day facilities operations and preventative ...
Senior Critical Facilities Engineer
$122K - $168K/yr
Medical
Dental
Life
Retirement
PTO
The Critical Facilities Engineer will support the Nokia Optical Semiconductor Fab team in a dynamic semiconductor cleanroom environment * Manages day to day facilities operations and preventative ...
Sr Product Test Capability Engineer
Allentown, PA · On-site
$96K - $179K/yr
Medical
Dental
Life
Retirement
PTO
Knowledge of project management methodologies * Familiarity with VB.net or similar programming languages About Us Advancing connectivity to secure a brighter world. Nokia is a global leader in ...
Sr Product Test Capability Engineer
Allentown, PA · On-site
$96K - $179K/yr
Medical
Dental
Life
Retirement
PTO
Knowledge of project management methodologies * Familiarity with VB.net or similar programming languages About Us Advancing connectivity to secure a brighter world. Nokia is a global leader in ...
Senior Photonic Yield Engineer
$114K - $157K/yr
Medical
Dental
Life
Retirement
PTO
As part of Nokia's Silicon Photonics Supply Chain team, you will be responsible for managing and ... You will oversee a fleet of test equipment and work with engineers and operators at our Fab and ...
Senior Photonic Yield Engineer
$114K - $157K/yr
Medical
Dental
Life
Retirement
PTO
As part of Nokia's Silicon Photonics Supply Chain team, you will be responsible for managing and ... You will oversee a fleet of test equipment and work with engineers and operators at our Fab and ...
Staff Optical Engineer
San Jose, CA · On-site
$139K - $228K/yr
Medical
Dental
Life
Retirement
PTO
Experience with database management systems such as SQL, NoSQL, or time series databases. About Us ... Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and ...
Staff Optical Engineer
San Jose, CA · On-site
$139K - $228K/yr
Medical
Dental
Life
Retirement
PTO
Experience with database management systems such as SQL, NoSQL, or time series databases. About Us ... Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and ...
... engineers, fostering a diverse and inclusive work environment. Developing and overseeing the ... Nokia is committed to inclusion and is an equal opportunity employer Nokia has received the ...
... engineers, fostering a diverse and inclusive work environment. Developing and overseeing the ... Nokia is committed to inclusion and is an equal opportunity employer Nokia has received the ...
In-depth knowledge and hands-on experience with IP Telephony, Nokia TAS/MRF and Session Border ... Ability to work independently, manage multiple tasks, and prioritize effectively. * Familiarity ...
In-depth knowledge and hands-on experience with IP Telephony, Nokia TAS/MRF and Session Border ... Ability to work independently, manage multiple tasks, and prioritize effectively. * Familiarity ...
... Nokia's solutions effectively to address their challenges. * Solution Selling: Collaborate with pre-sales engineering, product management, and professional services teams to develop and present ...
... Nokia's solutions effectively to address their challenges. * Solution Selling: Collaborate with pre-sales engineering, product management, and professional services teams to develop and present ...
Technical Project Manager
Coppell, TX · Hybrid
Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and ... A degree in Electrical Engineering, Telecommunications, or Computer Science or 5+ years equivalent ...
Technical Project Manager
Coppell, TX · Hybrid
Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and ... A degree in Electrical Engineering, Telecommunications, or Computer Science or 5+ years equivalent ...
Technical Project Manager
Coppell, TX · On-site
$89K - $166K/yr
If you're passionate about network engineering and eager to contribute to a dynamic team, we ... Nokia DataCenter experience is strongly preferred. * Nokia products experience (7750SR, 7250 IXR ...
Technical Project Manager
Coppell, TX · On-site
$89K - $166K/yr
If you're passionate about network engineering and eager to contribute to a dynamic team, we ... Nokia DataCenter experience is strongly preferred. * Nokia products experience (7750SR, 7250 IXR ...
Account Manager - AT&T
Coppell, TX · On-site
$242K - $450K/yr
... Nokia's solutions effectively to address their challenges. * Solution Selling: Collaborate with pre-sales engineering, product management, and professional services teams to develop and present ...
Account Manager - AT&T
Coppell, TX · On-site
$242K - $450K/yr
... Nokia's solutions effectively to address their challenges. * Solution Selling: Collaborate with pre-sales engineering, product management, and professional services teams to develop and present ...
Broadband Specialist Account Manager
Coppell, TX · On-site
$140K - $270K/yr
Partner with regional account managers and sales engineers to identify customer challenges and deliver innovative solutions, driving orders effectively. * Articulate and promote Nokia's vision on ...
Broadband Specialist Account Manager
Coppell, TX · On-site
$140K - $270K/yr
Partner with regional account managers and sales engineers to identify customer challenges and deliver innovative solutions, driving orders effectively. * Articulate and promote Nokia's vision on ...
Digital HW Engineer
Sunnyvale, CA · On-site
$139K - $258K/yr
Medical
Dental
Life
Retirement
PTO
Develop and manage business relationships with key equipment vendors. * Lead new equipment ... Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and ...
Digital HW Engineer
Sunnyvale, CA · On-site
$139K - $258K/yr
Medical
Dental
Life
Retirement
PTO
Develop and manage business relationships with key equipment vendors. * Lead new equipment ... Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and ...
Principal Engineer - Test and Burn-In
Sunnyvale, CA · On-site
$160K - $228K/yr
Medical
Dental
Life
Retirement
PTO
Leadership : 5+ years of direct engineering management or technical project leadership experience. About Us Advancing connectivity to secure a brighter world. Nokia is a global leader in connectivity ...
Principal Engineer - Test and Burn-In
Sunnyvale, CA · On-site
$160K - $228K/yr
Medical
Dental
Life
Retirement
PTO
Leadership : 5+ years of direct engineering management or technical project leadership experience. About Us Advancing connectivity to secure a brighter world. Nokia is a global leader in connectivity ...
Sales Engineering Specialist
Coppell, TX · On-site
$115K - $215K/yr
The Sales Engineer teams closely with an Account Manager and Partner teams to position and sell Nokia solutions and services. Sales Engineers work to understand customer requirements, define ...
Sales Engineering Specialist
Coppell, TX · On-site
$115K - $215K/yr
The Sales Engineer teams closely with an Account Manager and Partner teams to position and sell Nokia solutions and services. Sales Engineers work to understand customer requirements, define ...
The Sales Engineer teams closely with an Account Manager and Partner teams to position and sell Nokia solutions and services. Sales Engineers work to understand customer requirements, define ...
The Sales Engineer teams closely with an Account Manager and Partner teams to position and sell Nokia solutions and services. Sales Engineers work to understand customer requirements, define ...
Manager Nokia Engineer information
What is the difference between Manager Nokia Engineer vs Nokia Network Engineer?
| Aspect | Manager Nokia Engineer | Nokia Network Engineer |
|---|---|---|
| Credentials | Bachelor's or higher in Engineering, certifications like Nokia Certified Engineer | Technical diploma or degree, certifications like Nokia Network Certification |
| Work Environment | Oversees teams, manages projects, strategic planning | Hands-on network setup, troubleshooting, technical support |
| Industry Usage | Leadership roles in telecom companies, project management | Technical roles in network deployment and maintenance |
The Manager Nokia Engineer typically oversees teams and manages projects within Nokia or telecom companies, focusing on strategic planning and leadership. In contrast, the Nokia Network Engineer is more technically involved in network installation, troubleshooting, and maintenance. Both roles require relevant certifications and industry experience, but their responsibilities differ in scope and focus.
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Nokia rating
7.9
Based on 6 frontline employees who took The Breakroom Quiz
30th of 99 rated telecommunications companies
Job description
As a Customer Support Specialist, you will play a critical role in providing technical support and ensuring customer satisfaction during the Care phase. You will troubleshoot, diagnose, and resolve complex technical issues while adhering to standard and emergency case handling processes. This role requires advanced analytical skills, strong customer relationship management, and continuous self-development to stay updated with Nokia's evolving portfolio. You will collaborate with internal teams, external vendors, and customers to ensure Service Level Agreement (SLA) compliance and high-quality performance.
- Technical Expertise: Advanced analytical skills to solve complex problems and troubleshoot technical issues.
- Customer Relationship Management: Strong ability to build and maintain customer relationships.
- Knowledge Management: Experience in creating and reusing knowledge articles for process improvement.
- Leadership: Ability to mentor and train team members, providing professional guidance.
- Communication: Excellent communication skills for collaboration with internal teams, vendors, and customers.
- Adaptability: Continuous self-development to stay updated with Nokia's evolving portfolio.
- Process Compliance: Familiarity with SW services processes, policies, and tools.
- Emergency Response: Certified Emergency Engineer with experience in handling operational disruptions.
- Deliver 24x7x365 Care support services, including remote and on-site activities for Nokia products and solutions.
- Troubleshoot, diagnose, and resolve technical issues while ensuring customer information protection.
- Ensure SLA compliance and maintain KPI quality performance levels.
- Collaborate with tiered support levels and third-party vendors for issue resolution.
- Build and manage customer relationships, providing timely follow-ups and updates.
- Develop and maintain knowledge management articles, contributing to continuous improvement.
- Act as a mentor and advisor to less experienced personnel, providing leadership and training.
- Restore operational disruptions efficiently within committed SLAs as a Certified Emergency Engineer.
- Record time tracking accurately and ensure self-development aligned with Nokia's portfolio.
About Nokia
Sourced by ZipRecruiter
Industry
Media and telecom
Company size
10,000+ Employees
Headquarters location
Murray Hill, NJ, US