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SIHO Insurance Services, Inc.

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Member Services Representative

Columbus, IN · On-site

Manager, Member Services Locations: Columbus, IN SIHO's Member Services Representatives assist in creating an excellent experience for SIHO's members and their providers. The primary responsibility ...

YouFit

Member Service Specialist-7396

West Palm Beach, FL · On-site

$16 - $20/hr

Manage member check-ins by ensuring smooth entry, verifying account status, and addressing any ... Strong customer service skills with the ability to engage positively with members, guests, and ...

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Member Service Specialist-7370

Boynton Beach, FL

$15.50 - $19.50/hr

Manage member check-ins by ensuring smooth entry, verifying account status, and addressing any ... Strong customer service skills with the ability to engage positively with members, guests, and ...

YouFit

Member Service Specialist-7432

Pembroke Pines, FL · On-site

$15 - $19/hr

Manage member check-ins by ensuring smooth entry, verifying account status, and addressing any ... Strong customer service skills with the ability to engage positively with members, guests, and ...

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Member Service Specialist-7763

Miami, FL

$15.75 - $19.75/hr

Manage member check-ins by ensuring smooth entry, verifying account status, and addressing any ... Strong customer service skills with the ability to engage positively with members, guests, and ...

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Member Service Specialist-7455

Deerfield Beach, FL

$15.75 - $20/hr

Manage member check-ins by ensuring smooth entry, verifying account status, and addressing any ... Strong customer service skills with the ability to engage positively with members, guests, and ...

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Member Service Specialist-7392

Margate, FL

$15 - $18.75/hr

Manage member check-ins by ensuring smooth entry, verifying account status, and addressing any ... Strong customer service skills with the ability to engage positively with members, guests, and ...

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Member Service Specialist-7339

Boca Raton, FL

$15.50 - $19.75/hr

Manage member check-ins by ensuring smooth entry, verifying account status, and addressing any ... Strong customer service skills with the ability to engage positively with members, guests, and ...

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Member Service Specialist-7377

Sunrise, FL

$15.75 - $19.75/hr

Manage member check-ins by ensuring smooth entry, verifying account status, and addressing any ... Strong customer service skills with the ability to engage positively with members, guests, and ...

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Member Service Specialist-7763

Miami, FL · On-site

$15.75 - $19.75/hr

Manage member check-ins by ensuring smooth entry, verifying account status, and addressing any ... Strong customer service skills with the ability to engage positively with members, guests, and ...

YouFit

Member Service Specialist-7411

Davie, FL

$15.75 - $19.75/hr

Manage member check-ins by ensuring smooth entry, verifying account status, and addressing any ... Strong customer service skills with the ability to engage positively with members, guests, and ...

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Manager Member Service information

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How much do manager member service jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for manager member service in the United States is $14.10, according to ZipRecruiter salary data. Most workers in this role earn between $12.26 and $15.87 per hour, depending on experience, location, and employer.

What is a manager member service?

A manager member service is a role responsible for overseeing member interactions, ensuring customer satisfaction, and managing service teams. The position often requires strong communication skills, leadership abilities, and familiarity with customer service tools and processes.

How much does a manager member service make?

A Manager Member Service typically earns an average salary of around $50,000 to $70,000 annually, depending on experience, location, and the size of the organization. Compensation may also include bonuses and benefits, and strong customer service and leadership skills are often required for this role.

What is the difference between Manager Member Service vs Customer Service Manager?

AspectManager Member ServiceCustomer Service Manager
Required CredentialsTypically requires a bachelor's degree in business, communications, or related field; experience in member services or client relationsUsually requires a bachelor's degree; experience in customer support or service management
Work EnvironmentOften in financial institutions, credit unions, or membership organizationsCommonly in retail, telecom, or service industries
Employer & Industry UsageUsed in organizations focusing on member or client relationsUsed across various customer-facing industries
Search & Comparison IntentPeople comparing roles related to member or client services within organizationsIndividuals seeking roles managing customer support teams

The main difference is that Manager Member Service focuses on managing relationships with members or clients within membership-based organizations, while Customer Service Manager oversees customer support teams across various industries. Both roles require similar credentials and involve managing service quality, but their industry focus and target audiences differ.

What cities are hiring for Manager Member Service jobs?

Cities with the most Manager Member Service job openings:

What are the most commonly searched types of Member Service jobs?

The most popular types of Member Service jobs are:

What states have the most Manager Member Service jobs?

States with the most job openings for Manager Member Service jobs include:

Manager Member Service jobs near you

Member Services Representative

SIHO Insurance Services, Inc.

Columbus, IN • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 23 days ago

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Job description

Job Title:         Member Services Representative 
Reports To:     Manager, Member Services
Locations:       Columbus, IN
 

SIHO’s Member Services Representatives assist in creating an excellent experience for SIHO’s members and their providers. The primary responsibility of this position is to respond to member’s and providers inquiries. This position mainly responds to telephonic inquiries but may also be responsible for responding to written inquiries and assisting walk-in members. This is a non-exempt position reporting to the Manager of Member Services. 
 

Brief Description of Duties:

  • Assist members with navigating their healthcare needs by explaining benefits, solving claim concerns, finding a doctor nearby or being their healthcare advocate
  • Comply with regulatory requirements while addressing customer needs which may include complex benefit questions.
  • Record details of inquiries, comments, complaints, and transactions.
  • Escalate unresolved and pending customer grievances.
  • Support teammates as business needs require to ensure the organization is meeting the needs of our members and providers
  • Strive for first call resolution while demonstrating SIHO’s dedication to proactively work to resolve members questions and concerns.
  • Work with partners in other departments, or to Doctors’ offices to help resolve a customer concern.
  • Support your teammates as business needs require to ensure we are meeting the needs of our customers.
  • Performs other relevant duties deemed necessary to achieve department and company-wide goals.

Traits we are looking for:

  • Trustworthy
  • Empathic
  • Proactive
  • Compassionate
  • Good Listener
  • Problem Solver
  • Communicator 
  • Patient
  • Personable & Collaborative

Minimum Skills Requirement:

  • Possess a passion for customer service
  • Excellent communications (oral and written) and strong listening skills
  • Experience in healthcare is preferred, but not required
  • General knowledge and understanding of health insurance
  • This job calls for strong emotional intelligence to proactively provide solutions, ensuring the member's health and safety
  • Ability to maintain attendance to support required quality and quantity of work

Company Description

Our Vision

SIHO Insurance Services will be the premier healthcare delivery system administration company, known and respected for its Insurance high quality people, innovative products and outstanding services.