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Manager Member Service Jobs in Arizona (NOW HIRING)

Global Credit Union

Member Service Officer

Glendale, AZ · On-site

$57K - $90K/yr

Member Service Center Team Manager (may vary by location) Functions Supervised: None Primary Functions: Provide assistance across all MSC queues. Assist in supporting new knowledge and job functions ...

Global Credit Union

Member Service Officer

Glendale, AZ · On-site

$57K - $90K/yr

Member Service Center Team Manager (may vary by location) Functions Supervised: None Primary Functions: Provide assistance across all MSC queues. Assist in supporting new knowledge and job functions ...

Global Credit Union

Member Service Officer

Glendale, AZ · On-site

$57K - $90K/yr

Member Service Center Team Manager (may vary by location) Functions Supervised: None Primary Functions: Provide assistance across all MSC queues. Assist in supporting new knowledge and job functions ...

Global Credit Union

Member Service Officer

Glendale, AZ · On-site

$57K - $90K/yr

Member Service Center Team Manager (may vary by location) Functions Supervised: None Primary Functions: Provide assistance across all MSC queues. Assist in supporting new knowledge and job functions ...

Global Credit Union

Member Service Officer

Glendale, AZ · On-site

$57K - $90K/yr

Member Service Center Team Manager (may vary by location) Functions Supervised: None Primary Functions: Provide assistance across all MSC queues. Assist in supporting new knowledge and job functions ...

Global Credit Union

Member Service Officer

Glendale, AZ · On-site

$57K - $90K/yr

Member Service Center Team Manager (may vary by location) Functions Supervised: None Primary Functions: Provide assistance across all MSC queues. Assist in supporting new knowledge and job functions ...

First Credit Union

Member Service Rep.

Chandler, AZ · On-site

Become part of the First Credit Union team by applying for our Call Center/Member Service ... Stress management/composure. * Good listening and communication skills. * Honesty and integrity.

Credit Union West

Member Service Specialist

Phoenix, AZ · On-site

$22.16 - $23.75/hr

This frontline, member-facing position will provide an industry leading member service experience ... Effective time management and organizational skills. Ability to multi-task and be agile to serve ...

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All JobsMember Service JobsManager Member Service JobsManager Member Service Jobs in Arizona

Manager Member Service information

What is the difference between Manager Member Service vs Customer Service Manager?

AspectManager Member ServiceCustomer Service Manager
Required CredentialsTypically requires a bachelor's degree in business, communications, or related field; experience in member services or client relationsUsually requires a bachelor's degree; experience in customer support or service management
Work EnvironmentOften in financial institutions, credit unions, or membership organizationsCommonly in retail, telecom, or service industries
Employer & Industry UsageUsed in organizations focusing on member or client relationsUsed across various customer-facing industries
Search & Comparison IntentPeople comparing roles related to member or client services within organizationsIndividuals seeking roles managing customer support teams

The main difference is that Manager Member Service focuses on managing relationships with members or clients within membership-based organizations, while Customer Service Manager oversees customer support teams across various industries. Both roles require similar credentials and involve managing service quality, but their industry focus and target audiences differ.

What is a manager member service?

A manager member service is a role responsible for overseeing member interactions, ensuring customer satisfaction, and managing service teams. The position often involves handling member inquiries, resolving issues, and maintaining service quality, typically requiring strong communication and leadership skills.

What skills do you need to be a manager member service?

A manager member service role requires strong communication, leadership, and customer service skills to effectively manage client relationships and team members. Organizational abilities, problem-solving skills, and familiarity with customer management software are also important for success in this position.

What are the most commonly searched types of Member Service jobs in Arizona?

The most popular types of Member Service jobs in Arizona are:

What cities in Arizona are hiring for Manager Member Service jobs?

Cities in Arizona with the most Manager Member Service job openings:

Manager Member Service jobs near you

Member Service Center Specialist I, II, III, or Senior - AZ

Global Credit Union

Glendale, AZ

$49K - $73K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 11 days ago

Key responsibilities

  • Answer member telephone inquiries and provide information on accounts, loans, and credit union services.

  • Receive, record, and forward member account transactions and research requests for processing.

  • Identify and offer products and services that would benefit the member.

Global Credit Union rating

8.4

Company rating: 8.4 out of 10

Based on 17 frontline employees who took The Breakroom Quiz

Job description

Reports To: Assistant Member Service Center Team Manager

Primary Functions: Answer member telephone inquiries and provide excellent member service. Post or record and forward transactions to appropriate departments for processing.

Duties and Responsibilities:

  1. Responsible for providing prompt, professional, helpful, knowledgeable and courteous member service.
  2. In compliance with credit union marketing image and service delivery goals, answer inquiries and provide information on all types of accounts, loans and other credit union services.
  3. Develop and maintain a current in-depth knowledge of credit union services and policies.
  4. Receive and post, or accurately record and forward for processing, member account transactions and research requests.
  5. Perform assigned authority level responsibilities.
  6. Identify and offer products and services that would be beneficial to the member.
  7. Perform other duties as assigned.

Education: High school graduate or equivalent.

Creditable Experience in Lieu of Education: Not Applicable

Experience/Skills: Prior customer interactive experience. Must have a pleasant telephone voice, demonstrate a mastery of English speaking, comprehension and communicate clearly. Ability to perform multiple functions simultaneously.

Tenure: Member Service Center Specialist II (Category 15) requires six consecutive months tenure in the Member Service Center Specialist I (Category 16) position with performance that meets or exceeds expectations and requires a promotion recommendation by the member service officer and manager. Member Service Center Specialist III (Category 14) requires six months tenure in the Member Service Center Specialist II (Category 15) position with performance that meets or exceeds expectations and requires a promotion recommendation by the member service officer and manager. Senior Member Service Center Specialist (Category 13) requires performance as a Member Service Center Specialist III (Category 14) that meets or exceeds expectations and requires a promotion recommendation by management.Directly related work experience and/or accelerated training completion may be substituted for tenure.


Starting base salary will be determined based on candidate experience, qualifications, education, and applicable local or state wage requirements, and will fall within the range provided below. In accordance with our Salary Administration policy, new hire base salaries generally fall between the minimum and midpoint of the listed range.


$49,284 - $73,391 annually
$45,633 - $66,624 annually
$42,254 - $60,844 annually
$40,241 - $57,142 annually
  • Short-term and long-term incentives
  • Comprehensive medical, dental and vision insurance plan that has HSA and FSA options
  • 401(k) plan with a 5% match
  • Employee Assistance Program (EAP)
  • Life and disability coverage
  • Voluntary cash benefits for accident, hospitalization and critical illness
  • Tuition Reimbursement
  • Generous leave programs to include Paid Time Off accrual, Paid Sick Leave, Paid Holidays
  • Click here to view Global’s comprehensive Benefits Programs

Equal Opportunity Employer

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