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Manager Member Service Jobs (NOW HIRING)

AmeriCU

$62 - $74/hr

Assistant Manager, Member Service Center (Call Center) Location: 231 Hill Rd Rome, NY Job Id: 2740 # of Openings: 2 Assistant Manager, Member Service Center (Call Center) Location: Rome, NY ...

Minnesota League of Credit Unions

$54 - $68/hr

TruStone Financial is a full-service, member-owned credit union that provides simple yet ... Excellent organizational and project management skills. * Compliance with the Bank Secrecy Act and ...

Paychex

AVP Member Service

Greenville, SC · On-site

AVP Member Services Location: Grove Branch, Greenville, SC 29605 Employment Type: Full Time Work ... Manage the delivery of services to members through Branch Managers, Supervisors, and branch staff ...

CLEAR - Operations

Manager - Member Care

Orlando, FL · On-site

$12 - $15.50/hr

The Manager, Member Care - Premium Experience is responsible for leading the end-to-end digital ... Define, monitor, and improve service level agreements (SLAs) across digital support channels ...

CLEAR - Operations

Manager - Member Care

Orlando, FL · On-site

$12 - $15.50/hr

The Manager, Member Care - Premium Experience is responsible for leading the end-to-end digital ... Define, monitor, and improve service level agreements (SLAs) across digital support channels ...

Crunch Fitness

Member Service Representative

Garwood, NJ · On-site

$17/hr

Member Service Representative ID: MSR -7283 Job Source: Crunch Fitness Location: Garwood Job ... Manage member accounts, updates, and inquiries. * Answer phone calls, schedule tours, and provide ...

Crunch Fitness

Member Service Representative

Brooklyn, NY · On-site

$16 - $17/hr

Member Service Representative ID: MSR 5959 Job Source: Crunch Fitness Location: Flatbush Job ... Manage member accounts, updates, and inquiries. * Answer phone calls, schedule tours, and provide ...

The J

Assistant Manager, Member Services

Chesterfield, MO · On-site

$22/hr

Position Summary The Assistant Manager, Member Services supports an exceptional member experience ... Ensure Front desk operations are efficient, organized, and service focused. * Create a welcoming ...

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Manager Member Service information

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How much do manager member service jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for manager member service in the United States is $14.10, according to ZipRecruiter salary data. Most workers in this role earn between $12.26 and $15.87 per hour, depending on experience, location, and employer.

What is the difference between Manager Member Service vs Customer Service Manager?

AspectManager Member ServiceCustomer Service Manager
Required CredentialsTypically requires a bachelor's degree in business, communications, or related field; experience in member services or client relationsUsually requires a bachelor's degree; experience in customer support or service management
Work EnvironmentOften in financial institutions, credit unions, or membership organizationsCommonly in retail, telecom, or service industries
Employer & Industry UsageUsed in organizations focusing on member or client relationsUsed across various customer-facing industries
Search & Comparison IntentPeople comparing roles related to member or client services within organizationsIndividuals seeking roles managing customer support teams

The main difference is that Manager Member Service focuses on managing relationships with members or clients within membership-based organizations, while Customer Service Manager oversees customer support teams across various industries. Both roles require similar credentials and involve managing service quality, but their industry focus and target audiences differ.

What is a manager member service?

A manager member service is a role responsible for overseeing member interactions, ensuring customer satisfaction, and managing service teams. The position often involves handling member inquiries, resolving issues, and maintaining service quality, typically requiring strong communication and leadership skills.

What skills do you need to be a manager member service?

A manager member service role requires strong communication, leadership, and customer service skills to effectively manage client relationships and team members. Organizational abilities, problem-solving skills, and familiarity with customer management software are also important for success in this position.

What cities are hiring for Manager Member Service jobs?

Cities with the most Manager Member Service job openings:

What are the most commonly searched types of Member Service jobs?

The most popular types of Member Service jobs are:

What states have the most Manager Member Service jobs?

States with the most job openings for Manager Member Service jobs include:

Manager Member Service jobs near you

Assistant Manager, Member Service Center (Call Center)

AmeriCU

On-site

$62 - $74/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Position:Assistant Manager, Member Service Center (Call Center)

Location: 231 Hill Rd

Rome, NY

Job Id:2740

# of Openings:2

Assistant Manager, Member Service Center (Call Center)

Location: Rome, NY

Compensation: $62,353.20 to $74,488.71 annually, actual rate will depend on experience

Status: Full-Time, Exempt

Assistant Member Service Center Manager (Call Center) - Summary

Are you a people-focused leader who thrives in a fast-paced service environment? As the Assistant Member Service Center Manager, you will help lead the daily operations of our Member Service Center (Call Center) while coaching employees, improving team performance, and ensuring every interaction delivers an exceptional member experience. This role is ideal for a hands-on leader who is ready to make decisions, develop talent, and help the team achieve its goals.

What You'll Do as an Assistant Member Service Center Manager

Lead and Develop the Team

  • Supervise and support both on-site and remote employees in a call center environment
  • Set clear expectations and provide real-time coaching
  • Recognize strong performance and support employee growth
  • Participate in hiring, onboarding, training, and performance evaluations

Drive Daily Operations

  • Make staffing, scheduling, workflow, and service-level decisions
  • Review timecards and adjust resources based on service demands
  • Step in to assist with calls, chats, service tickets, account servicing, and escalated member concerns

Monitor and Improve Performance

  • Track service and productivity metrics using reporting and Wallboard tools
  • Take action when performance falls outside established expectations
  • Identify operational trends, service risks, and improvement opportunities
  • Communicate concerns and recommended solutions to leadership

Support Consistency and Compliance

  • Reinforce procedures and support the rollout of new initiatives
  • Maintain knowledge of operational systems and service tools
  • Follow applicable policies, regulatory requirements, and risk controls, including BSA and SAFE Act requirements
About AmeriCU Credit Union

AmeriCU is a not-for-profit credit union based in Rome, NY with over $3 billion in assets and serving more than 200,000 members across Central New York and beyond. For over 75 years, we have remained committed to our members, employees, and communities.

We are proud to have been recognized as one of the Best Companies to Work for in New York State and named by American Banker as one of the Best Credit Unions to Work for in the United States.

Come grow with us!

Whether you are just starting out or have been working in your field already, we offer opportunities for growth and advancement. It is our goal to hire employees who will provide exceptional service to our members and who value giving back and supporting the communities we serve. In addition, we offer the following benefits:

Competitive rates on our Medical, Dental and Vision plans

Generous contribution to your Health Savings Account, if you choose to enroll in one of AmeriCU’s High Deductible Health plans

Paid Holidays

Paid Time off – Vacation, Personal or Sick and Birthday

Employee Appreciation Events

401(k) Matching after 1 year of employment

Employee Assistance Program

Tuition Reimbursement for Full-time employees after 1 year of employment

Life Insurance & Accidental Death & Dismemberment Insurance, free to all Full-time employees

Enhanced Short Term Disability – at no cost to you!

Learn more:

  • https://www.americu.org/in-our-community/
  • https://www.americu.org/why-americu/
Pay Range:$62,353.20 - $74,488.71 per year
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