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Manager Member Service Jobs in Raleigh, NC (NOW HIRING)

NC SECU

Member Service Manager

Rolesville, NC

Purpose The Member Services Manager has the broadest MSR knowledge and is responsible for training, delegating, and reviewing the work of all levels of MSRs as well as the oversight of Cash ...

Planet Fitness

Member Support Center Manager

Durham, NC · On-site

$11.50 - $14.75/hr

Member Support Center Purpose: Works closely with the Member Support Center director to lead ... Lead by example while managing daily operations to ensure service standards are met and all ...

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All JobsMember Service JobsManager Member Service JobsManager Member Service Jobs in Raleigh, NC

Manager Member Service information

See Raleigh, NC salary details

$8

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$17

How much do manager member service jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for manager member service in Raleigh, NC is $13.71, according to ZipRecruiter salary data. Most workers in this role earn between $11.92 and $15.43 per hour, depending on experience, location, and employer.

What is a manager member service?

A manager member service is a role responsible for overseeing member interactions, ensuring customer satisfaction, and managing service teams. The position often requires strong communication skills, leadership abilities, and familiarity with customer service tools and processes.

How much does a manager member service make?

A Manager Member Service typically earns an average salary of around $50,000 to $70,000 annually, depending on experience, location, and the size of the organization. Compensation may also include bonuses and benefits, and strong customer service and leadership skills are often required for this role.

What is the difference between Manager Member Service vs Customer Service Manager?

AspectManager Member ServiceCustomer Service Manager
Required CredentialsTypically requires a bachelor's degree in business, communications, or related field; experience in member services or client relationsUsually requires a bachelor's degree; experience in customer support or service management
Work EnvironmentOften in financial institutions, credit unions, or membership organizationsCommonly in retail, telecom, or service industries
Employer & Industry UsageUsed in organizations focusing on member or client relationsUsed across various customer-facing industries
Search & Comparison IntentPeople comparing roles related to member or client services within organizationsIndividuals seeking roles managing customer support teams

The main difference is that Manager Member Service focuses on managing relationships with members or clients within membership-based organizations, while Customer Service Manager oversees customer support teams across various industries. Both roles require similar credentials and involve managing service quality, but their industry focus and target audiences differ.

What are the most commonly searched types of Member Service jobs in Raleigh, NC?

The most popular types of Member Service jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Manager Member Service jobs?

Cities near Raleigh, NC with the most Manager Member Service job openings:

Manager Member Service jobs near you
Infographic showing various Manager Member Service job openings in Raleigh, NC as of August 2026, with employment types broken down into 67% Full Time, and 33% Part Time. Highlights an 100% In-person job distribution, with an average salary of $28,510 per year, or $13.7 per hour.

Member Service Manager

State Employees' Credit Union

Rolesville, NC • On-site

Full-time

Posted 26 days ago

State Employees' Credit Union (North Carolina) rating

8.2

Company rating: 8.2 out of 10

Based on 23 frontline employees who took The Breakroom Quiz

Job description

If you are motivated and believe in the credit union philosophy of "People Helping People," join our team!
Purpose
The Member Services Manager has the broadest MSR knowledge and is responsible for training, delegating, and reviewing the work of all levels of MSRs as well as the oversight of Cash Management to ensure adherence to Branch Operations Risk parameters.
Enhanced Expectations and Responsibilities at this Position Level*
  • Ensure employees are educating members on available services and making recommendations based on their needs.
  • Encourage and process member referrals to specialists for assistance with real estate lending, insurance, investments, and estate planning. Knowledgeable in basic Financial Advisory Services (i.e., insurance, retirement planning, investment services, trust services) and able to provide quality referrals.
  • Provide employee support in resolving member and procedural problems.
  • Respond to members' complaints or criticism promptly and courteously with the intent to reconcile all problems. Oversee complaint resolution by other MSRs.
  • Interview and screen applicants and make recommendations for hiring.
  • Assist with the professional growth and development of employees and work with Senior MSRs to ensure continuity of service.
  • Assist with handling personnel related issues along with the ABM/VP/SVP and Human Resources.
  • Delegate appropriate duties and follow up to determine that work is properly completed.
  • Establish effective work schedules.
  • Oversee adherence to proper control procedures and ensure credit union policy and regulatory compliance.
  • Approve timesheets, time off requests, evaluate and key salary increases and promotion requests.
  • Set goals for personal performance of MSR staff.
  • Ensure that MSR functions are efficiently, accurately, and effectively performed in accordance with established policies and standards.
  • Evaluate MSRs at least quarterly through Workday.
  • Ensure that Cash Management and Balancing are in line with the Branch Operations Risk Assessment.
  • Ensure that security procedures are understood and adhered to by all MSRs.
  • Ensure that monies are balanced, and any discrepancies promptly resolved.
  • Make certain MSRs are appropriately assisted and supported.
  • Good working relationships and coordination should exist with MSR area personnel and with management. Management is appropriately informed of area activities and concerns.
  • Ensure the Credit Union's professional reputation is maintained and conveyed.
  • Required reports and records are accurate, complete, and timely.

Performance Expectations and Essential Responsibilities*
  • Comply with all Credit Union policies and regulatory requirements.
  • Ensure all member information remains confidential, and members' accounts are accessed for business purposes only.
  • Security and control procedures must be followed by all branch employees.
  • Serve members by processing transactions in the appropriate system and balancing a cash drawer in accordance with Performance Measurement Criteria standards.
  • Thorough understanding of SECU Check Acceptance Guidelines and Hold procedures.
  • Greet and assist members in a courteous, professional, and timely manner through all service channels - in-person, phone, and digital communication.
  • Answer phones and assist members with service requests.
  • Operate a drive-through window as needed.
  • Evaluate daily mobile and automated teller machine deposits.
  • Prepare, order, and verify cash delivery and shipments.
  • Interact with other departments to facilitate member requests.
  • Organize, file and scan documents daily.
  • Proficiency in account maintenance and opening all account types for new members while following MIP procedures.
  • Open and process maintenance on tax advantaged accounts, process foreign and domestic wire transfers, redeem savings bonds, and help order and return foreign currency.
  • Display the ability to resolve problems across all delivery channels and independently utilize critical thinking to ensure members are well informed and have a positive branch experience.
  • Review and take appropriate action on negative checking, NSFB, and Share Below $25 report. Oversee and train MSRs in the collection and documentation of deposit and/or loan collection reports as directed by management.
  • Maintain daily and monthly records for various reports - i.e., return items, forgeries.
  • Establish and facilitate member safe deposit box access.
  • Perform subsequent advances on existing open and home equity lines of credit.
  • Obtain and execute Notary Public services.
  • Engage with community as requested by management on a regular basis by attending community events to enhance Credit Union presence.
  • Proficient and able to assist in training MSRs in CXone and able to assist MSS as requested.
  • Exhibit a positive attitude toward members and teammates while maintaining professional appearance and demeanor.
  • Participate in additional professional development and leadership training.
  • Participate in other required training and continuing education to enhance and maintain knowledge of branch operations and potential member needs.
  • Regular attendance and punctuality are mandatory.
  • Coordinate the daily balancing of the vault, automated teller machines, teller cash dispenser, coin sorter and mobile deposits.
  • Train employees how to effectively perform duties.
  • Complete additional tasks assigned by management and other administrative duties as needed.

Modules:
All the following modules must have been completed prior to appointment to MSM:
  • Checking Accounts
  • Lending Overview
  • Member Eligibility
  • Money Market Share Accounts (MMSA)
  • NCUA Coverage
  • Online Services
  • SECU Policies Overview
  • Share Accounts
  • Cooperative Principles
  • We Are SECU!
  • Account and Profile Maintenance
  • Account Research in OnBase
  • Account Titling & Designations
  • ACH/Direct Deposit
  • Advances
  • Alerts, Two-Way Text Messaging, One-Time Passcode
  • Branch Security Measures
  • Buy/Sell
  • Cash Handling
  • Cashpoints Global Accounts
  • Check Acceptance
  • Credit Cards
  • Debit Cards
  • Disputes vs. Fraud
  • Estate Basics
  • Financial Advisory Services (FAS) Overview
  • Foreign Currency & Foreign Checks
  • Funds Transfer
  • Holds
  • Life Stages and Events
  • MARGO Platform
  • MARGO Teller
  • Member Identification
  • Mobile Payments & Token Management
  • Payments
  • New Accounts
  • Safe Deposit Boxes
  • SECU's Member-Facing Websites
  • Share Term Certificates
  • Stop Payments & Stop Cautions
  • Transit Procedures
  • Tax-Advantaged Accounts
  • U.S. Savings Bonds
  • Visa DPS System
  • Wires

Minimum Requirements
  • Must have high school diploma or GED equivalent.
  • Preferred - Bachelor's degree, or CCUE Certification, or Associate of Arts degree or Associate of Science degree via the North Carolina Community College Transfer Program (NC-CTP).
  • Demonstrated ability to resolve conflict and effectively lead others.
  • Excellent Interpersonal skills.
  • Must be Team Oriented.
  • Possess excellent communication and listening skills.
  • Effective delegation skills and ability to manage multiple responsibilities.
  • Must have demonstrated proficiency in all aspects of all MSR responsibilities.
  • Minimum 5 years of SECU or directly related experience strongly preferred.
  • Excellent balancing record with no gross balancing violations or exceptions in the preceding 6 months.
  • Has completed all required quarterly training courses & other training assigned by management.
  • Consistently demonstrates SECU's Core Values.
  • Must complete the Credit Unions Core Module Program within 12 months of hire date as a condition of employment.

Job Environment
Office setting with physical proximity to other employees and members. Some background noise from other employees, printers, telephone and coin machine.
Physical Demands
Must be able to comprehend and carry out job demands.
Job requires a substantial amount of sitting.
Use hands and fingers to press keys on a computer keyboard to enter or retrieve information.
Use hands and fingers to press telephone keypad and lift telephone receiver.
Must be able to comprehend phone calls.
Must be able to lift 10-15 pounds.
* Performance Expectations and Essential Responsibilities represent responsibilities in which team members are expected to have already demonstrated proficiency at prior position levels. Team members are expected to continue to perform in those areas and become more proficient as they gain additional experience. Enhanced Expectations and Responsibilities represent additional responsibilities of the Member Services Manager position. Employees are expected to achieve proficiency in these areas while in the Member Services Manager position.
SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law.
Disclaimer
State Employees' Credit Union reserves the right to fill this role at a higher/lower level based on business need.

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