ZipRecruiter

Log In

1

Manager Member Service Jobs in Arizona (NOW HIRING)

previous pagenext page

Showing results 21-40

All JobsMember Service JobsManager Member Service JobsManager Member Service Jobs in Arizona

Manager Member Service information

What is the difference between Manager Member Service vs Customer Service Manager?

AspectManager Member ServiceCustomer Service Manager
Required CredentialsTypically requires a bachelor's degree in business, communications, or related field; experience in member services or client relationsUsually requires a bachelor's degree; experience in customer support or service management
Work EnvironmentOften in financial institutions, credit unions, or membership organizationsCommonly in retail, telecom, or service industries
Employer & Industry UsageUsed in organizations focusing on member or client relationsUsed across various customer-facing industries
Search & Comparison IntentPeople comparing roles related to member or client services within organizationsIndividuals seeking roles managing customer support teams

The main difference is that Manager Member Service focuses on managing relationships with members or clients within membership-based organizations, while Customer Service Manager oversees customer support teams across various industries. Both roles require similar credentials and involve managing service quality, but their industry focus and target audiences differ.

What is a manager member service?

A manager member service is a role responsible for overseeing member interactions, ensuring customer satisfaction, and managing service teams. The position often involves handling member inquiries, resolving issues, and maintaining service quality, typically requiring strong communication and leadership skills.

What skills do you need to be a manager member service?

A manager member service role requires strong communication, leadership, and customer service skills to effectively manage client relationships and team members. Organizational abilities, problem-solving skills, and familiarity with customer management software are also important for success in this position.

What are the most commonly searched types of Member Service jobs in Arizona?

The most popular types of Member Service jobs in Arizona are:

What cities in Arizona are hiring for Manager Member Service jobs?

Cities in Arizona with the most Manager Member Service job openings:

Manager Member Service jobs near you

Member Service Representative

Mountainside Fitness

Arizona City, AZ • On-site

$11.40/hr

Other

Posted 3 days ago

New

Job description

Job Type
Part-time
Description
Join the Mountainside Fitness Team
About the Role
We're looking for a friendly, energetic, and motivated individual to join our team as a Member Service Representative at Mountainside Fitness- an upscale health club where members and employees feel welcomed, valued, and supported. As a Member Service Representative, you'll be one of the first faces our members and guests see, creating a welcoming atmosphere while providing outstanding customer service. You'll assist with member needs, answer questions, give tours, promote memberships and club services, and confidently identify sales opportunities. If you're personable, goal-driven, and enjoy connecting with people while helping them reach their fitness goals,
Why Mountainside Fitness?
We invest in our people. Here's what you can expect as part of the Mountainside family:

  • Complimentary gym membership plus deep personal training discounts
  • Onsite childcare - bring your own kids to work with you
  • Consistent schedules that stay the same week to week - no surprises
  • Flexible pay for hourly employees - access your earnings when you need them
  • Real growth opportunities - 100% of our General Managers were promoted from within
RESPONSIBILITIES & DUTIES - SALES SPECIFIC
Data & Prospect Management
  • Enter data accurately and effectively into the computer system.
  • Tour, contact, and enter every prospect into the system. Maintain communication with prospects until the sale is complete.
  • Document all customer communication in Hub Spot and record follow-ups to verify contact. MSRs will use the company phone for all outreach.
Sales Performance Standards
  • The MSR role at Mountainside Fitness is competitive. Schedules, goals, and performance metrics change monthly - MSRs must consistently meet sales criteria. Performance is measured across:
  • Number of sales per pay period.
  • Prospect-to-sales closing ratios.
  • Training Package sales.
  • Meeting or exceeding monthly sales goals: BE, Income, Personal Training, and other stated goals.
  • Performance during Secret Shopper visits.
  • Number of self-generated prospects - employee's ability to drive traffic into the club.
  • Availability, dependability, and ability to improve the sales team at their specific location.
Closing Ratio Requirement: MSRs are expected to maintain a 70% or higher closing ratio. Example - if you tour 10 prospects, 7 should be sold. Ratios are calculated on a monthly basis only. Example: In August, Johnny Membership sold 20 memberships and had 30 outstanding prospects - a closing ratio of 67%. Four consecutive pay periods below the 70% minimum will result in progressive discipline, which may include suspension, loss of sales shifts, or termination.
  • Sales goals are set monthly by the club manager or District Manager. Total sales per period compared to the sales goal is the primary measure of sales performance.
  • MSRs are expected to sell Personal Training at a rate of 15% of their sole BEs.
Secret Shopper & Professionalism
  • Clubs and MSRs will be visited sporadically by corporate Secret Shopper personnel. MSRs are expected to perform professionally, remain service-minded, and express the desire to start the guest on a membership that same day.
  • MSRs are expected to work honestly and fairly with the sales staff and be available to pick up additional shifts when needed.
Training & Development
  • MSRs are expected to attend MSF-sponsored continuing education and sales technique improvement sessions at least once per quarter.
  • MSRs are expected to initiate a monthly tour with their GM or DM. The tour will include role play, closing techniques, and sales methods such as "Discovering the Prospect."

Requirements
Must be at least 16 years or older.
Must be able to lift a minimum of 30 lbs.
Must be able to maneuver throughout the club and equipment.
Physical ability to complete assigned cleaning tasks.
Salary Description
$11.40/hour + commission
Notice of AI Use in Job Application Review
As part of our commitment in creating a fair, efficient, and consistent hiring process we may use artificial intelligence (AI) to help our recruiting teams organize, summarize, and analyze information provided by candidates, including resumes, application responses, and other materials submitted during the application process.AI may be used to identify patterns, highlight relevant skills, and experience, and assist in comparing a candidate's qualifications with the requirement of a specific role. These tools are to improve efficiency and consistency while supporting more informed hiring decisions, which will ultimately be made by the hiring team.

Apply