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Manager Knowledge Management Jobs in Toronto, ON

PRI Consultants

Proposal Manager

North York, ON · On-site

Content library and knowledge management Build and maintain the proposal content library. Own reusable content, including boilerplate, firm and office descriptions, project sheets, staff resumes ...

PRI Consultants

Proposal Manager

North York, ON · On-site

Content library and knowledge management Build and maintain the proposal content library. Own reusable content, including boilerplate, firm and office descriptions, project sheets, staff resumes ...

JLL

Design Manager

Toronto, ON

Contribute to design knowledge management, including project documentation, case studies, and design standards resources. Client Engagement * Participate in client design presentations, workshops ...

PwC

Finance Transformation, Manager

Toronto, ON · Hybrid

Lead proposal development, market initiatives, and practice development (thought leadership, knowledge management, training,etc People & Practice Development * Lead and/orparticipatein business ...

Achievers

Vendor Onboarding Project Manager

Toronto, ON · On-site

CA$80K - CA$95K/yr

Documentation & Knowledge Management * Maintain accurate onboarding documentation, implementation guides, launch checklists, and process documentation. * Contribute to knowledge sharing across ...

DREAM

Senior Manager, People & Culture

Toronto, ON · On-site

Strengthen knowledge management by overseeing the development of P&C training resources, documentation, and self-service tools. Business Partnering: * Partners with business leaders and managers ...

Revenue Management Labs

Consultant

Toronto, ON · On-site

Contribute to knowledge management, training materials, and internal infrastructure * Share industry insights and prior experiences to support team learning and growth * Adapt priorities to meet ...

Revenue Management Labs

Consultant

Toronto, ON · On-site

Contribute to knowledge management, training materials, and internal infrastructure * Share industry insights and prior experiences to support team learning and growth * Adapt priorities to meet ...

KPMG

Process Manager, Global Procurement

Toronto, ON · On-site

Experience with content and knowledge management platforms (e.g. SharePoint) * Proven ability to design, simplify, and govern endtoend processes, including use of swimlane diagrams KPMG Ontario ...

Revenue Management Labs

Consultant

Toronto, ON · On-site

Contribute to knowledge management, training materials, and internal infrastructure * Share industry insights and prior experiences to support team learning and growth * Adapt priorities to meet ...

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Showing results 21-40

All JobsKnowledge Management JobsManager Knowledge Management JobsManager Knowledge Management Jobs in Toronto, ON

Manager Knowledge Management information

See Toronto, ON salary details

$23.4K

$87.1K

$149.4K

How much do manager knowledge management jobs pay per year?

As of Aug 10, 2026, the average yearly pay for manager knowledge management in Toronto, ON is $87,083.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,828.00 and $120,724.00 per year, depending on experience, location, and employer.

What is the difference between Manager Knowledge Management vs Knowledge Coordinator?

AspectManager Knowledge ManagementKnowledge Coordinator
ResponsibilitiesOversees knowledge strategies, manages teams, develops policiesSupports knowledge sharing, updates databases, assists with content management
Required SkillsLeadership, strategic planning, communicationOrganizational skills, attention to detail, technical proficiency
CertificationsKnowledge Management certifications, project managementBasic certifications, familiarity with knowledge tools
Work EnvironmentOffice-based, managerial settingOffice or remote, support role

The main difference is that the Manager Knowledge Management leads and develops knowledge strategies, while the Knowledge Coordinator supports daily knowledge sharing activities. Managers focus on strategic oversight, whereas coordinators handle operational tasks to ensure information flows smoothly within organizations.

What are the key skills and qualifications needed to thrive as a manager knowledge management, and why are they important?

To thrive as a Manager Knowledge Management, you need expertise in information management, content strategy, and business process improvement, typically backed by a relevant degree and experience in knowledge management practices. Familiarity with knowledge management systems (like SharePoint or Confluence), taxonomy development, and certifications such as CKM (Certified Knowledge Manager) are valuable. Strong communication, leadership, and change management skills are crucial for fostering knowledge sharing and driving organizational culture. These skills ensure the effective capture, organization, and dissemination of knowledge, leading to improved decision-making and operational efficiency.

What does a manager knowledge management do?

A Manager of Knowledge Management is responsible for overseeing the processes and systems that help an organization capture, organize, share, and utilize information and expertise effectively. They develop strategies to ensure valuable knowledge is documented, accessible, and used to support business goals. This role often involves implementing knowledge management tools, facilitating collaboration among teams, and promoting best practices for information sharing. Managers in this field also assess gaps in knowledge and work to bridge them, ensuring continuous learning and improvement across the organization.

How does a manager knowledge management typically collaborate with other departments to ensure effective knowledge sharing?

A Manager Knowledge Management frequently works across departments—such as IT, HR, and operations—to develop and maintain systems that facilitate information sharing. They lead workshops, establish best practices, and ensure alignment between knowledge initiatives and organizational goals. Regular meetings, cross-functional projects, and feedback sessions are common, allowing the manager to tailor knowledge resources to specific team needs and ensure seamless access. This collaborative approach not only improves workflow efficiency but also fosters a culture of continuous learning and innovation.
What job categories do people searching Manager Knowledge Management jobs in Toronto, ON look for? The top searched job categories for Manager Knowledge Management jobs in Toronto, ON are:
Manager Knowledge Management jobs near you
Infographic showing various Manager Knowledge Management job openings in Toronto, ON as of July 2026, with employment types broken down into 100% Full Time. Highlights an 89% In-person, and 11% Hybrid job distribution, with an average salary of $87,083 per year, or $41.9 per hour.

Assistant Vice President, Operational Learning & Performance

Sun Life Financial

Toronto, ON • On-site

Full-time

Medical, Life, Retirement

Re-posted 8 days ago

Sun Life Assurance Company of Canada rating

8.6

Company rating: 8.6 out of 10

Based on 18 frontline employees who took The Breakroom Quiz

88th of 304 rated insurance

Job description

You are as unique as your background, experience and point of view. Here, you'll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do.


At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful.


When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients' lives.


Discover how you can make a difference in the lives of individuals, families and communities around the world.


Job Description:


Work Model: Hybrid
Reports to: Vice President, Shared Services / Canadian Operations


Sun Life Canada is on an exciting journey of innovation and transformation to deepen our commitment to our purpose - "To help (12M+) Clients achieve lifetime financial security and live healthier lives".

Sun Life Canada Operations includes a team of over 5,000 dedicated team members across Canada and SL Global Solutions in Asia. We support client onboarding, processing and service delivery across Sun Life's Canadian business units - Health, Group Retirement Services, Retail Advice & Solutions and Sun Life Global Investments. The team handles over 160 million interactions with Clients, plan sponsors and advisors annually.


Role Purpose


The Assistant Vice President, Operational Learning & Performance (OLP) leads a team of ~80 employees across Canada and Asia. They are accountable for enabling Canadian Operations teams to consistently deliver Sun Life's customer experience, business, and productivity outcomes by building and operating an AIenabled, insightdriven learning, quality, and knowledge management operating model.

OLP embeds learning, knowledge and readiness to prepare for operational change and reinforces performance inproduction, accelerating timetoperformance, reducing earlytenure attrition, preventing quality defects, and protecting productivity as Operations scale and adopt AIenabled capabilities


What will you do?


Vision & Leadership

  • Define and execute the vision, roadmap, and operating model for Operational Learning, Quality, and Knowledge Management aligned to Operations priorities
  • Lead a large, geographically distributed, multidisciplinary organization supporting Canadabased and global delivery Operations
  • Build a consultative, pragmatic, outcomefocused culture grounded in data, insight, and operational execution

Business Partnership & Performance Enablement

  • Act as a strategic business partner and trusted advisor to Operations leaders, diagnosing performance gaps, co-creating solutions and enabling timely, practical interventions
  • Establish shared accountability with Operations leaders for capability building, sustained performance improvement, and customer outcomes
  • Provide rapid insight and guidance regarding onboarding, process changes, and academy rollouts to enable fast corrective action

Learning, Capability & Performance Enablement

  • Design and evolve an endtoend Operations learning ecosystem spanning onboarding, role readiness, continuous upskilling, and performance reinforcement
  • Coown timetoproficiency and role readiness outcomes, ensuring associates reach productivity, quality, and Client Experience expectations quickly and sustainably
  • Monitor earlytenure attrition, productivity, and quality trends, using integrated learning, QA, and performance insights to identify root causes and adjust enablement strategies
  • Support Operations to embed learning, knowledge and readiness to prepare for of operational change, ensuring new products, processes, tools, and policies are fully supported
  • Ensure readiness of operational and technology change

Quality, Insight & Analytics

  • Operate and evolve a modern, riskbased quality and performance insight model supported by AIenabled tools (e.g., Amazon Connect / Contact Lens)
  • Ensure quality and AI signals are trusted, calibrated, and valueadding
  • Translate insights into clear, actionable priorities for learning, coaching, and operational intervention
  • Enable Operations leaders and Team Leaders to focus coaching where it matters most through role, team, and individuallevel insight

Knowledge Management & Digital Enablement

  • Own enterprise knowledge management strategy, standards, and operational integration
  • Drive adoption of consistent digital and AIenabled knowledge solutions that support frontline execution and decisionmaking

Innovation & Operating Model Evolution

  • Build modern OLP roles and operating models fit for an AIenabled future
  • Partner closely with Technology, Client Experience Office (CXO), Workforce Management, Data & Analytics, and Transformation teams to enable endtoend outcomes

What You Bring


Experience

  • 10+ years of senior leadership experience in large, complex Operations, call centers, BPO, and/or shared services
  • Proven success transforming learning, quality, or performance functions at scale
  • Experience leading large, distributed, global teams
  • Strong partnership and collaboration experience with senior Operations, CX, and Technology leaders
  • Experience in regulated environments (financial services an asset)
  • Bilingualism is an asset

Capabilities & Leadership

  • Deep expertise in modern learning systems, quality models, analytics, and AIenabled performance insights (Amazon Connect / Contact Lens experience an asset)
  • Strong ability to translate data into operational decisions and frontlineready actions
  • Executive presence with the ability to influence without authority in matrixed environments
  • Pragmatic, outcomefocused change leader and clear, structured communicator


As this position is posted in several locations, we specify that bilingualism (French, English, both oral and written) is required for Quebec only for the frequent interactions with English and French-speaking colleagues or internal partners across Canada or worldwide.


Why This Role

This role offers a unique opportunity to shape how Operations perform, scale, and change-bringing learning, quality, knowledge, and insight together as a single operating system that enables strong customer outcomes without compromising productivity or engagement.


What's in it for you?

  • Being a member of the Sun Life family, a group of people united by our Purpose: to help Clients and Employees achieve lifetime financial security and live healthier lives.
  • Working together, sharing common values, and encouraging growth & achievement
  • Flexible Benefits from the day you join to meet the needs of you and your family.
  • In 2025, Sun Life ranked among the top 100 most sustainable global corporations by Corporate Knights for the 16th consecutive year, leading Canadian insurers.
  • We're also listed as one of the Best Workplaces for Women and Best Workplaces with Most Trusted Executive Teams.

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.


Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.


Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to thebrightside@sunlife.com.


We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you.


We may use artificial intelligence to support candidate sourcing, screening, interview scheduling.


We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.


Salary Range:

140,000/140 000 - 225,000/225 000

Job Category:

Business Analysis - Process

Posting End Date:

18/08/2026

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