Global Operations Manager Jobs in Toronto, ON (NOW HIRING)

What is the opportunity?

Join RBC Global Asset Management as Director, Global Operations Transformation, leading the strategic direction and modernization of our global operations infrastructure. This critical leadership role drives GAM towards its target state through Order Management platform modernization, Middle Office transformation, and a globalized operating model. You'll lead transformational initiatives that enhance operational excellence, optimize end-to-end workflows, and deliver measurable business value across our global operations ecosystem, with key accountability for our Trade Order Management Systems and broader operations ecosystem.

What will you do?

• Lead the global Operations Transformation and multi-year roadmap including platform evolution for global Trade Order Management, Middle Office, Data Management and Back-Office aligning strategic vision with GAM's business strategy, workflows, and regulatory requirements
• Set up and drive the Order Management & Middle Office Transformation Program Steering Committee, harmonize governance, priorities, and resource allocation across North America, UK, and APAC
  • Manage the enhancement backlog and change programs, balancing strategic initiatives with operational stability while coordinating major releases and upgrades
  • Ensure global Trade Order Management platform performance, stability, and scalability through proactive monitoring, integration management with upstream/downstream systems, and automation opportunities
  • Define and track platform KPIs including user adoption, straight-through processing rates, operational efficiency gains through use of AI or otherwise, and ROI through quarterly business reviews
• Build trusted partnerships with Investment Teams, Operations, Technology, and Data Management to translate business needs into platform solutions
• Manage strategic vendor relationships, ensuring roadmap alignment, platform innovation, and optimal business value realization
• Lead by influence, and drive success through goal setting, performance management, and change management support

What do you need to succeed?

Must Have

• Minimum 12-15 years of experience in investment operations, trading operations, or front office technology roles with direct exposure to Order Management Systems and Middle Office platforms
• Deep expertise in Order Management Systems (Charles River preferred) and Middle Office platforms across multiple asset classes including equities, fixed income, derivatives, and alternatives
• Proven track record leading large-scale transformation programs (>$5M budget, multi-year duration, cross-functional teams) with demonstrated business impact
• Experience managing global platforms across multiple regions, time zones, and regulatory jurisdictions with strong cross-cultural collaboration skills
• AI competency and experience leveraging emerging technologies for operational automation and efficiency

Nice to Have

• Vendor management experience including contract negotiation, SLA management, and strategic partnership development with enterprise software providers
• Experience with adjacent platforms in the investment, funds & portfolio operations ecosystem such as Eagle Accounting, SimCorp Dimension, or other portfolio management systems
• Experience with Agile/Scrum methodologies and product management frameworks for technology delivery

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• Opportunities to do challenging work
• Opportunities to take on progressively greater accountabilities
• Access to a variety of job opportunities across business and geographies

Job Skills

Additional Job Details

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.