Recommend improvements to documentation standards, knowledge management practices, and operational processes. * Contribute to continuous improvement initiatives that enhance quality, compliance, and ...
New
Recommend improvements to documentation standards, knowledge management practices, and operational processes. * Contribute to continuous improvement initiatives that enhance quality, compliance, and ...
New
Recommend improvements to documentation standards, knowledge management practices, and operational processes. * Contribute to continuous improvement initiatives that enhance quality, compliance, and ...
New
... AI-driven knowledge platform. You will work across the full back-end stack - architecting APIs, building data pipelines, managing multi-modal database systems, and owning the reliability and ...
New
... AI-driven knowledge platform. You will work across the full back-end stack - architecting APIs, building data pipelines, managing multi-modal database systems, and owning the reliability and ...
New
Elm Grove, WI · On-site
$22/hr
Knowledge of IRS Section 125 Cafeteria plan rules and regulations for operations and compliance * Minimum 2+ years supervisory or management level * Experience in billing, collections and/or ...
New
Quick apply
Elm Grove, WI · On-site
$22/hr
Knowledge of IRS Section 125 Cafeteria plan rules and regulations for operations and compliance * Minimum 2+ years supervisory or management level * Experience in billing, collections and/or ...
New
Elm Grove, WI · On-site
$22/hr
Knowledge of IRS Section 125 Cafeteria plan rules and regulations for operations and compliance * Minimum 2+ years supervisory or management level * Experience in billing, collections and/or ...
New
Quick apply
Elm Grove, WI · On-site
$22/hr
Knowledge of IRS Section 125 Cafeteria plan rules and regulations for operations and compliance * Minimum 2+ years supervisory or management level * Experience in billing, collections and/or ...
New
$95K - $177K/yr
Develop and implement SOPs, training materials, knowledge management resources, and operational standards. * Build KPI dashboards, reporting tools, and performance management routines that drive ...
New
$95K - $177K/yr
Develop and implement SOPs, training materials, knowledge management resources, and operational standards. * Build KPI dashboards, reporting tools, and performance management routines that drive ...
New
WI · On-site
$134.30 - $236.10/hr
Knowledge Management* Customer Journey Orchestration* Data and Analytics* Automation Platforms* Omnichannel Customer ExperienceEstablish reusable architectural patterns that can be leveraged across ...
This role will work closely with attorneys, practice leadership, knowledge management, practice innovation, IT, and other business teams to identify high-value opportunities to improve legal service ...
This role will work closely with attorneys, practice leadership, knowledge management, practice innovation, IT, and other business teams to identify high-value opportunities to improve legal service ...
WI · On-site
Knowledge Management* Customer Journey Orchestration* Data and Analytics* Automation Platforms* Omnichannel Customer ExperienceEstablish reusable architectural patterns that can be leveraged across ...
This role will work closely with attorneys, practice leadership, knowledge management, practice innovation, IT, and other business teams to identify high-value opportunities to improve legal service ...
This role will work closely with attorneys, practice leadership, knowledge management, practice innovation, IT, and other business teams to identify high-value opportunities to improve legal service ...
This role will work closely with attorneys, practice leadership, knowledge management, practice innovation, IT, and other business teams to identify high-value opportunities to improve legal service ...
This role will work closely with attorneys, practice leadership, knowledge management, practice innovation, IT, and other business teams to identify high-value opportunities to improve legal service ...
Madison, WI · On-site +1
$90K - $105K/yr
Knowledge and experience using project management methodologies and tools. Demonstrated expertise in leading process improvement, operational change, continuous improvement, and manufacturing ...
New
Madison, WI · On-site +1
$90K - $105K/yr
Knowledge and experience using project management methodologies and tools. Demonstrated expertise in leading process improvement, operational change, continuous improvement, and manufacturing ...
New
Madison, WI · On-site
$45 - $50/hr
... project management best practices with Agile/Scrum development methodology. The Applications ... These systems require extensive knowledge and experience developing complex applications, reports ...
Quick apply
Madison, WI · On-site
$45 - $50/hr
... project management best practices with Agile/Scrum development methodology. The Applications ... These systems require extensive knowledge and experience developing complex applications, reports ...
Milwaukee, WI · Hybrid
Participate in problem management activities and help drive continuous process improvements. * Maintain strong technical knowledge of supported applications and services. Required Qualifications
Quick apply
Milwaukee, WI · Hybrid
Participate in problem management activities and help drive continuous process improvements. * Maintain strong technical knowledge of supported applications and services. Required Qualifications
Hudson, WI · On-site
... knowledge management, use cases, standardization of documentation, and cross-training Business Enablement * Serve as trusted advisor to internal business owners * Translate technical operational ...
Hudson, WI · On-site
... knowledge management, use cases, standardization of documentation, and cross-training Business Enablement * Serve as trusted advisor to internal business owners * Translate technical operational ...
... knowledge management. The role requires deep analytical, technical, and complex problem-solving skills with knowledge of optimization methods, financial computations, statistical analysis, and ...
... knowledge management. The role requires deep analytical, technical, and complex problem-solving skills with knowledge of optimization methods, financial computations, statistical analysis, and ...
Racine, WI · On-site
... knowledge management, use cases, standardization of documentation, and cross-training Business Enablement * Serve as trusted advisor to internal business owners * Translate technical operational ...
Racine, WI · On-site
... knowledge management, use cases, standardization of documentation, and cross-training Business Enablement * Serve as trusted advisor to internal business owners * Translate technical operational ...
WI · On-site
$213K - $223K/yr
... Manager * Strong Telecom domain and industry knowledge and familiarity with industry standards such as TM Forum, MEF etc. * Knowledge of customer service management, customer self-service, customer ...
New
WI · On-site
$213K - $223K/yr
... Manager * Strong Telecom domain and industry knowledge and familiarity with industry standards such as TM Forum, MEF etc. * Knowledge of customer service management, customer self-service, customer ...
New
Be Seen First
Brookfield, WI · On-site
$50K - $65K/yr
Extensive knowledge of property management * Knowledge of professional business discipline * Strong internet, word, and excel skills * Understanding of property management system programs * Valid ...
New
Quick apply
Be Seen First
Brookfield, WI · On-site
$50K - $65K/yr
Extensive knowledge of property management * Knowledge of professional business discipline * Strong internet, word, and excel skills * Understanding of property management system programs * Valid ...
New
Serve as the primary administrator for AI-powered support solutions and automation tools, including knowledge management, testing, and continuous improvement. * Administer and support enterprise ...
Serve as the primary administrator for AI-powered support solutions and automation tools, including knowledge management, testing, and continuous improvement. * Administer and support enterprise ...
JD is as follows: - Developer/system analyst with experience on Aptean's KNOVA knowledge management application. - Customization and support of Knova KM application for 3-4 months period. Skills and ...
JD is as follows: - Developer/system analyst with experience on Aptean's KNOVA knowledge management application. - Customization and support of Knova KM application for 3-4 months period. Skills and ...
$27.8K - $37.9K
9% of jobs
$37.9K - $47.9K
13% of jobs
$50.5K is the 25th percentile. Wages below this are outliers.
$47.9K - $58K
12% of jobs
$58K - $68.1K
9% of jobs
The median wage is $75.4K / yr.
$68.1K - $78.2K
9% of jobs
$78.2K - $88.3K
5% of jobs
$88.3K - $98.4K
4% of jobs
$98.4K - $108.5K
6% of jobs
$111.5K is the 75th percentile. Wages above this are outliers.
$108.5K - $118.6K
22% of jobs
$118.6K - $128.7K
6% of jobs
$128.7K - $138.8K
3% of jobs
$27.8K
$82.4K
$138.8K
| Aspect | Manager Knowledge Management | Knowledge Coordinator |
|---|---|---|
| Responsibilities | Oversees knowledge strategies, manages teams, develops policies | Supports knowledge sharing, updates databases, assists with content management |
| Required Skills | Leadership, strategic planning, communication | Organizational skills, attention to detail, technical proficiency |
| Certifications | Knowledge Management certifications, project management | Basic certifications, familiarity with knowledge tools |
| Work Environment | Office-based, managerial setting | Office or remote, support role |
The main difference is that the Manager Knowledge Management leads and develops knowledge strategies, while the Knowledge Coordinator supports daily knowledge sharing activities. Managers focus on strategic oversight, whereas coordinators handle operational tasks to ensure information flows smoothly within organizations.

7.4
Based on 10 frontline employees who took The Breakroom Quiz
167th of 242 rated software companies
Job Description
We are FIS. Our technology powers the world's economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If you're ready to start learning, growing and making an impact with a career in fintech, we'd like to know: Are you FIS?
About the role:
FIS is seeking an experienced and highly motivatedEBT Business Operations Writer Analyst IIto support our Electronic Benefits Transfer (EBT) business. This role serves as a key contributor in business operations, proposal management, technical writing, and process improvement initiatives that support government benefit programs, including SNAP, WIC, Summer EBT, and other public assistance programs.
As a Business Operations Writer Analyst II, you will play an integral role in developing high-quality RFP responses, operational documentation, process workflows, business reports, and client-facing materials. You will work closely with product management, operations, legal, compliance, implementation, and subject matter experts to ensure documentation accuracy, regulatory compliance, and operational excellence.
This position is ideal for a detail-oriented professional with strong writing, analytical, and organizational skills who enjoys transforming complex business and technical information into clear, concise, and compelling content.
What you will be doing:
Lead the planning, coordination, and development of responses to Requests for Proposals (RFPs), Requests for Information (RFIs), and other procurement-related documents.
Partner with subject matter experts across product, operations, technology, compliance, and implementation teams to gather and organize proposal content.
Create, review, and maintain operational, technical, and business documentation to support EBT products and services.
Develop and maintain a structured documentation architecture that promotes consistency, accessibility, and ease of use across business functions.
Analyze business processes and workflows to identify opportunities for operational efficiency and process optimization.
Research and document business requirements, operational procedures, and client-specific solutions.
Ensure documentation complies with applicable federal and state regulations, organizational policies, and industry best practices.
Support audits, compliance initiatives, and client reviews by providing accurate and up-to-date documentation.
Track and manage proposal content repositories, ensuring information remains current and reusable across opportunities.
Collaborate with leadership and stakeholders to develop business communications, presentations, and strategic documentation.
Prepare business reports, analyses, and executive summaries to support decision making.
Recommend improvements to documentation standards, knowledge management practices, and operational processes.
Contribute to continuous improvement initiatives that enhance quality, compliance, and operational effectiveness.
Participate in training and professional development activities focused on technical writing, proposal development, and documentation best practices.
What you will need:
Bachelor's degree in Business Administration, Communications, English, Public Administration, Information Systems, or an equivalent combination of education and experience.
2+ years of experience in business operations, technical writing, proposal development, business analysis, documentation management, or a related field.
Exceptional written, editing, proofreading, and verbal communication skills.
Experience developing RFP responses, business proposals, operational documentation, or technical publications.
Strong analytical and problem-solving skills with the ability to organize complex information effectively.
Experience working in cross-functional environments with business and technical stakeholders.
Proficiency with Microsoft Office applications, including Word, PowerPoint, Excel, SharePoint, and Teams.
Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
Strong attention to detail and commitment to producing high-quality deliverables.
Knowledge of documentation governance, version control, and content management best practices.
Experience supporting government programs, regulated industries, or public-sector clients is preferred.
Knowledge of SNAP, WIC, TANF, Summer EBT, or other public assistance programs is highly desirable.
Added bonus if you have:
Experience supporting large-scale government procurements and proposal efforts.
Knowledge of federal and state procurement processes and contract requirements.
Familiarity with EBT systems, payment processing, or government benefits administration.
Experience with proposal management, knowledge management, or documentation platforms.
Association of Proposal Management Professionals (APMP) certification or technical writing certification
What we offer you:
A career at FIS is more than just a job. It's the change to shape the future of fintech. At FIS, we offer you:
A voice in the future of fintech
Always-on learning and development
Collaborative work environment
Opportunities to give back
Competitive salary and benefits
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
EEOC Statement
FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here
For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
#pridepass
Get the full story on Breakroom
Sourced by ZipRecruiter
FIS is a leader in technology and services that helps businesses and communities thrive by advancing commerce and the financial world. For over 50 years, FIS has continued to drive growth for clients around the world by creating tomorrow’s technology, solutions and services to modernize today’s businesses and customer experiences. By connecting merchants, banks and capital markets, we use our scale, apply our deep expertise and data-driven insights, innovate with purpose to solve for our clients’ future, and deliver experiences that are more simple, seamless and secure to advance the way the world pays, banks and invests. Headquartered in Jacksonville, Florida, FIS employs more than 55,000 people across 50+ countries, dedicated to helping our clients be ahead of what’s next. FIS offers more than 450 solutions and processes over $75b of transactions around the planet. FIS is a Fortune 500® company and is a member of Standard & Poor’s 500® Index.
It services
10,000+ Employees
Jacksonville , FL, US
1968