IT Service Delivery Lead
Newberg, OR · On-site
The IT Service Delivery Lead provides hands-on leadership in the execution and continuous ... Manage day-to-day relationships with endpoint hardware, software licensing, and SaaS vendors; serve ...
IT Service Delivery Lead
Newberg, OR · On-site
The IT Service Delivery Lead provides hands-on leadership in the execution and continuous ... Manage day-to-day relationships with endpoint hardware, software licensing, and SaaS vendors; serve ...
The IT Service Delivery Lead provides hands-on leadership in the execution and continuous ... Manage day-to-day relationships with endpoint hardware, software licensing, and SaaS vendors; serve ...
The IT Service Delivery Lead provides hands-on leadership in the execution and continuous ... Manage day-to-day relationships with endpoint hardware, software licensing, and SaaS vendors; serve ...
Gresham Manufacturing Applications IT Leader / Service Delivery Manager
Gresham, OR · On-site
$130 - $195/hr
Gresham Manufacturing Applications IT Leader / Service Delivery Manager Gresham, OR, United States onsemi is seeking a self-driven and motivated Manufacturing Applications IT Leader / Service ...
Gresham Manufacturing Applications IT Leader / Service Delivery Manager
Gresham, OR · On-site
$130 - $195/hr
Gresham Manufacturing Applications IT Leader / Service Delivery Manager Gresham, OR, United States onsemi is seeking a self-driven and motivated Manufacturing Applications IT Leader / Service ...
Senior Manager IT Strategic Services
Redmond, OR · On-site
$156.91 - $170.29/hr
Medical
Dental
Vision
Life
Retirement
PTO
Senior Manager IT Strategic Services 01 - Salary w/Benefits Professional Fort Wayne, IN, US Salary ... Partner with Service Operations, Project Management, and the Service Delivery team on active ...
Senior Manager IT Strategic Services
Redmond, OR · On-site
$156.91 - $170.29/hr
Medical
Dental
Vision
Life
Retirement
PTO
Senior Manager IT Strategic Services 01 - Salary w/Benefits Professional Fort Wayne, IN, US Salary ... Partner with Service Operations, Project Management, and the Service Delivery team on active ...
As the Manufacturing Applications IT Leader / Service Delivery Manager, you will have the opportunity to oversee all manufacturing application software development, systems analysis, and associated ...
As the Manufacturing Applications IT Leader / Service Delivery Manager, you will have the opportunity to oversee all manufacturing application software development, systems analysis, and associated ...
IT Service Technician (4am)
Portland, OR · On-site
$24/hr
Medical
Dental
Vision
Retirement
PTO
... deliver outstanding service. About Internetworks Founded in 1997, Internetworks is a managed IT services provider that keeps businesses connected through technology, teamwork, and community. We ...
Quick apply
IT Service Technician (4am)
Portland, OR · On-site
$24/hr
Medical
Dental
Vision
Retirement
PTO
... deliver outstanding service. About Internetworks Founded in 1997, Internetworks is a managed IT services provider that keeps businesses connected through technology, teamwork, and community. We ...
As the Manufacturing Applications IT Leader / Service Delivery Manager, you will have the opportunity to oversee all manufacturing application software development, systems analysis, and associated ...
As the Manufacturing Applications IT Leader / Service Delivery Manager, you will have the opportunity to oversee all manufacturing application software development, systems analysis, and associated ...
... and IT service delivery while driving continuous improvement, operational excellence, and ... Collaborate with other regional managers and directors to develop and execute technology roadmaps ...
... and IT service delivery while driving continuous improvement, operational excellence, and ... Collaborate with other regional managers and directors to develop and execute technology roadmaps ...
IT Implementation Engineer
Medical
Dental
Vision
Life
Retirement
PTO
... Managed IT Services Team. This includes performing a discovery of the existing systems and ... Delivery to take over operational support. This person will also be designing a solution for ...
IT Implementation Engineer
Medical
Dental
Vision
Life
Retirement
PTO
... Managed IT Services Team. This includes performing a discovery of the existing systems and ... Delivery to take over operational support. This person will also be designing a solution for ...
IT Implementation Engineer
Medical
Dental
Vision
Life
Retirement
PTO
... Managed IT Services Team. This includes performing a discovery of the existing systems and ... Delivery to take over operational support. This person will also be designing a solution for ...
IT Implementation Engineer
Medical
Dental
Vision
Life
Retirement
PTO
... Managed IT Services Team. This includes performing a discovery of the existing systems and ... Delivery to take over operational support. This person will also be designing a solution for ...
Engineering Manager - IT & Security
OR · On-site +1
$195K - $220K/yr
As an experienced IT & Security manager you will be crucial to the organization from day one ... to deliver better outcomes on every job. Learn more at Fieldwire.com. Where is the job located?
Engineering Manager - IT & Security
OR · On-site +1
$195K - $220K/yr
As an experienced IT & Security manager you will be crucial to the organization from day one ... to deliver better outcomes on every job. Learn more at Fieldwire.com. Where is the job located?
IT Service Desk Technician
$32 - $35/hr
Medical
Dental
Vision
Life
Retirement
PTO
Manage incidents, service requests, and change activities within an ITIL-driven environment ... Create technical documentation, work instructions, and knowledge base content while delivering ...
IT Service Desk Technician
$32 - $35/hr
Medical
Dental
Vision
Life
Retirement
PTO
Manage incidents, service requests, and change activities within an ITIL-driven environment ... Create technical documentation, work instructions, and knowledge base content while delivering ...
Epic Beaker (LAB) Manager IT
Salem, OR · On-site
... deliver quality services/products to internal and external customers. * Implement solutions that ... Master's Degree in Information Technology, Management Information Systems, Computer Science or ...
Epic Beaker (LAB) Manager IT
Salem, OR · On-site
... deliver quality services/products to internal and external customers. * Implement solutions that ... Master's Degree in Information Technology, Management Information Systems, Computer Science or ...
IT Manager
Portland, OR · On-site
$100K - $123K/yr
Medical
Dental
Vision
Life
Retirement
PTO
... delivery schedule, selecting high-quality/good value equipment best suited for our working ... Communication of job expectations (punctuality, customer service, professionalism, technical ...
IT Manager
Portland, OR · On-site
$100K - $123K/yr
Medical
Dental
Vision
Life
Retirement
PTO
... delivery schedule, selecting high-quality/good value equipment best suited for our working ... Communication of job expectations (punctuality, customer service, professionalism, technical ...
IT Manager
Portland, OR · On-site
$100K - $123K/yr
Medical
Dental
Vision
Life
Retirement
PTO
... delivery schedule, selecting high-quality/good value equipment best suited for our working ... Communication of job expectations (punctuality, customer service, professionalism, technical ...
IT Manager
Portland, OR · On-site
$100K - $123K/yr
Medical
Dental
Vision
Life
Retirement
PTO
... delivery schedule, selecting high-quality/good value equipment best suited for our working ... Communication of job expectations (punctuality, customer service, professionalism, technical ...
IT Service Desk Technician
Pendleton, OR · On-site
$18 - $30/hr
... service requests ... They create, manage, document, and audit computer user credentials and access. They are skilled ...
IT Service Desk Technician
Pendleton, OR · On-site
$18 - $30/hr
... service requests ... They create, manage, document, and audit computer user credentials and access. They are skilled ...
Be Seen First
IT Support Coordinator
Beaverton, OR · On-site
$19 - $23/hr
Medical
Dental
Vision
Life
Information Technology | FLSA Classification: Non-Exempt | Employment Type: Full-Time POSITION ... Manage onsite service vehicle used for equipment delivery and logistics * Coordinate maintenance ...
Quick apply
Be Seen First
IT Support Coordinator
Beaverton, OR · On-site
$19 - $23/hr
Medical
Dental
Vision
Life
Information Technology | FLSA Classification: Non-Exempt | Employment Type: Full-Time POSITION ... Manage onsite service vehicle used for equipment delivery and logistics * Coordinate maintenance ...
Healthcare Technical Consulting Manager - IT Strategy & Operations
$103K - $126K/yr
Medical
Dental
Vision
Investing in new partnerships, clinical services and technology is not enough to create meaningful ... Engagement Delivery: * Lead workstreams or full engagements focused on IT strategy, IT operating ...
Healthcare Technical Consulting Manager - IT Strategy & Operations
$103K - $126K/yr
Medical
Dental
Vision
Investing in new partnerships, clinical services and technology is not enough to create meaningful ... Engagement Delivery: * Lead workstreams or full engagements focused on IT strategy, IT operating ...
IT Manager
Wilsonville, OR · On-site
$98K - $120K/yr
Collaborate with internal teams to support system requirements and ensure reliable service delivery ... * 5+ years of IT team leadership or management experience * Proven experience securing and ...
Quick apply
IT Manager
Wilsonville, OR · On-site
$98K - $120K/yr
Collaborate with internal teams to support system requirements and ensure reliable service delivery ... * 5+ years of IT team leadership or management experience * Proven experience securing and ...
IT Manager
Portland, OR · On-site
$70K - $116K/yr
Medical
Dental
Vision
Life
Retirement
PTO
... service delivery and operational performance. The candidate must have strong technical skills ... management platforms. EDUCATION & EXPERIENCE: * Bachelor's degree in IT, Computer Science, or ...
IT Manager
Portland, OR · On-site
$70K - $116K/yr
Medical
Dental
Vision
Life
Retirement
PTO
... service delivery and operational performance. The candidate must have strong technical skills ... management platforms. EDUCATION & EXPERIENCE: * Bachelor's degree in IT, Computer Science, or ...
Manager It Service Delivery information
See Oregon salary details
$30.7K - $43.3K
5% of jobs
$43.3K - $55.9K
12% of jobs
$60.9K is the 25th percentile. Wages below this are outliers.
$55.9K - $68.6K
20% of jobs
$68.6K - $81.2K
12% of jobs
The median wage is $83.7K / yr.
$81.2K - $93.9K
5% of jobs
$93.9K - $106.5K
7% of jobs
$106.5K - $119.1K
6% of jobs
$129.4K is the 75th percentile. Wages above this are outliers.
$119.1K - $131.8K
9% of jobs
$131.8K - $144.4K
12% of jobs
$144.4K - $157.1K
9% of jobs
$157.1K - $169.7K
3% of jobs
$30.7K
$99.3K
$169.7K
How much do manager it service delivery jobs pay per year?
As of Aug 19, 2026, the average yearly pay for manager it service delivery in Oregon is $99,321.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,300.00 and $135,300.00 per year, depending on experience, location, and employer.
What does a Manager IT Service Delivery do?
A Manager IT Service Delivery oversees the delivery of IT services within an organization, ensuring that technology systems and support meet business needs. They manage teams responsible for IT support, service management, and incident resolution, while maintaining service quality and efficiency. Their role often includes developing service strategies, monitoring performance metrics, and collaborating with other departments to address technology requirements. Strong communication and leadership skills are essential for coordinating between technical teams and business stakeholders.
What are the key skills and qualifications needed to thrive as a Manager IT Service Delivery, and why are they important?
To thrive as a Manager IT Service Delivery, you need strong leadership skills, a deep understanding of IT service management frameworks (such as ITIL), and experience in overseeing technology operations, often supported by a bachelor's degree in IT or related fields. Familiarity with ITSM tools like ServiceNow or BMC Remedy and certifications such as ITIL Foundation or PMP are commonly required. Exceptional communication, problem-solving, and stakeholder management skills help drive team performance and client satisfaction. These abilities are crucial for ensuring seamless IT service delivery, minimizing downtime, and aligning IT strategy with business objectives.
What are some common challenges faced by a Manager IT Service Delivery, and how can they be addressed?
A Manager IT Service Delivery often encounters challenges such as managing stakeholder expectations, ensuring consistent service quality, and coordinating cross-functional teams. Balancing the needs of end users with organizational objectives can be demanding, especially when resources are limited or priorities shift rapidly. Successful managers address these challenges by implementing robust communication channels, establishing clear service level agreements (SLAs), and fostering a culture of continuous improvement within their teams. Proactively identifying bottlenecks and leveraging IT service management frameworks like ITIL can also help streamline processes and enhance overall service delivery.
What is the difference between Manager It Service Delivery vs Service Desk Manager?
| Aspect | Manager It Service Delivery | Service Desk Manager |
|---|---|---|
| Primary Focus | Oversees end-to-end IT service delivery, ensuring client satisfaction and service quality | Manages the service desk team, focusing on incident resolution and user support |
| Certifications | ITIL, PMP, Service Management certifications | ITIL, HDI, Service Desk certifications |
| Work Environment | Client-facing, strategic planning, cross-department coordination | Help desk operations, team management, technical support |
| Industry Usage | Common in managed services, IT consulting, enterprise IT | Prevalent in corporate IT support, internal IT departments |
The Manager It Service Delivery role focuses on overall service quality and client satisfaction across multiple IT services, while the Service Desk Manager concentrates on managing the help desk team and resolving user issues. Both roles require ITIL knowledge and relevant certifications but differ in scope and daily responsibilities.
What are popular job titles related to Manager It Service Delivery jobs in Oregon?
For Manager It Service Delivery jobs in Oregon, the most frequently searched job titles are:
What job categories do people searching Manager It Service Delivery jobs in Oregon look for?
The top searched job categories for Manager It Service Delivery jobs in Oregon are:
What cities in Oregon are hiring for Manager It Service Delivery jobs?
Cities in Oregon with the most Manager It Service Delivery job openings:
A-dec rating
8.8
Based on 13 frontline employees who took The Breakroom Quiz
2nd of 51 rated furniture manufacturers
Job description
At A-dec, we do more than create the highest quality products and services for the dental industry; we strive to deliver a superior employment experience for each of our team members. With an environment that encourages and assists each person in developing to their highest potential, a career at A-dec is incredibly rewarding.
Overview
This position serves as the senior individual contributor and technical expert within the Information Technology Help Desk Team. The IT Service Delivery Lead provides hands-on leadership in the execution and continuous improvement of IT services operations, including help desk support, endpoint lifecycle coordination, vendor collaboration, and small-to-medium IT project coordination.
This role acts as a key resource and point of coordination for daily operations, helping guide priorities, resolve complex issues, and ensure consistent service delivery. While not a formal people leader, the IT Service Delivery Leader offers direction, mentorship, and subject matter expertise to team members and may act as a delegate for the IT Operations Manager when needed.
JOB DUTIES AND RESPONSIBILITIES:
QUALIFICATIONS:
Knowledge, Skills, and Abilities
Education and Experience
Disclaimer
This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not to be construed as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. A-dec reserves the right to assign job duties and days and hours of work based on factors such as workload requirements, staffing levels, and customer demands.
At A-dec, we value our people and show it by prioritizing an inclusive culture, total well-being, and opportunities for learning and career advancement.
A background check and screen for the illegal use of drugs is required.
A-dec is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. In addition, A-dec will not discriminate against applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another. *VEVRAA Federal Contractor"
A-dec is interested in qualified candidates authorized to work in the United States for US-based positions. We are unable to sponsor or take over sponsorship of employment visas.
Overview
This position serves as the senior individual contributor and technical expert within the Information Technology Help Desk Team. The IT Service Delivery Lead provides hands-on leadership in the execution and continuous improvement of IT services operations, including help desk support, endpoint lifecycle coordination, vendor collaboration, and small-to-medium IT project coordination.
This role acts as a key resource and point of coordination for daily operations, helping guide priorities, resolve complex issues, and ensure consistent service delivery. While not a formal people leader, the IT Service Delivery Leader offers direction, mentorship, and subject matter expertise to team members and may act as a delegate for the IT Operations Manager when needed.
JOB DUTIES AND RESPONSIBILITIES:
- Oversee day-to-day help desk operations, serving as the primary escalation point for complex, high-priority, or sensitive incidents across all IT service areas.
- Serve as the after-hours and on-call incident coordinator for high-impact incidents affecting operations technology or end-user productivity. Lead post-incident reviews; document root-cause findings and drive corrective action items to closure.
- Drive improvements to key performance indicators (KPIs) for IT service delivery, including first-contact resolution rate, mean time to resolution, ticket aging, SLA compliance, and customer satisfaction scores.
- Analyze ticket trends, recurring incidents, and systemic issues; lead root-cause analysis efforts and drive permanent resolutions through process and configuration improvements.
- Manage day-to-day relationships with endpoint hardware, software licensing, and SaaS vendors; serve as the primary IT contact for service delivery issues and escalations and factory operations support.
- Act as tactical project lead for small-to-medium IT projects, including technology rollouts, system migrations, and service deployments.
- Partners with manger to ensure help desk team readiness prior to go-live for all technology changes affecting end users; develop and deliver supporting documentation and training as needed.
- Oversees the full lifecycle of endpoint devices, including desktops, laptops, peripherals, and A/V conferencing technologies, across all company locations. Maintain accurate asset inventory and lifecycle records; develop and manage replacement schedules aligned with budget cycles and proactively surface refresh recommendations. Coordinate device imaging, configuration, compliance validation, data migration, and user-ready delivery to ensure minimal disruption during replacements and deployments.
- Coordinate response efforts across IT staff and vendors during major incidents; communicate status and resolution timelines to affected stakeholders.
- Provide mentorship to help desk team members, including skills coaching, knowledge transfer, .
QUALIFICATIONS:
Knowledge, Skills, and Abilities
- Ability to work independently, as well as, in a team environment, with experience leading others.
- Strong written and verbal communication skills, with the ability to effectively motivate, lead, and manage employees.
- Excellent organizational skills, with the ability to manage time and resources effectively.
- Ability to work collaboratively to leverage perspectives and drive optimal results.
- Demonstrated interest in and aptitude for growth in developing competency across infrastructure, cloud, security, and service delivery domains
Education and Experience
- BA/BS degree or equivalent experience.
- Minimum of 5 years of progressive experience in an enterprise IT environment, with demonstrated advancement from hands-on technical support roles into lead, senior, or coordination responsibilities.
- Demonstrated experience with enterprise ITSM platforms at an administrative or configuration level (e.g. ServiceNow) required.
- Demonstrated experience with end-user support operations, endpoint lifecycle management in a managed enterprise environment.
Disclaimer
This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not to be construed as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. A-dec reserves the right to assign job duties and days and hours of work based on factors such as workload requirements, staffing levels, and customer demands.
At A-dec, we value our people and show it by prioritizing an inclusive culture, total well-being, and opportunities for learning and career advancement.
A background check and screen for the illegal use of drugs is required.
A-dec is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. In addition, A-dec will not discriminate against applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another. *VEVRAA Federal Contractor"
A-dec is interested in qualified candidates authorized to work in the United States for US-based positions. We are unable to sponsor or take over sponsorship of employment visas.