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Manager It Service Delivery Jobs in Arizona (NOW HIRING)

Palmetto Technology Group

IT Service Manager

Tucson, AZ · On-site

Manager, Services We are looking for a highly skilled and experienced MSP Services Manager to lead ... Oversee the end-to-end delivery of IT services, ensuring high-quality and timely support * Act as ...

Courser

IT Service Manager

Tucson, AZ · On-site

Manager, Services We are looking for a highly skilled and experienced MSP Services Manager to lead ... Oversee the end-to-end delivery of IT services, ensuring high-quality and timely support * Act as ...

Kinective

Manager, Information Technology

Gilbert, AZ · On-site

$115K - $135K/yr

As the IT Manager - US, you will run day-to-day U.S. IT operations and serve as the missing ... service delivery trends. Practical improvements in automation, staffing alignment, vendor ...

Kinective

Manager, Information Technology

Gilbert, AZ · On-site

$115K - $135K/yr

As the IT Manager - US, you will run day-to-day U.S. IT operations and serve as the missing ... service delivery trends. · Practical improvements in automation, staffing alignment, vendor ...

Kinective

Manager, Information Technology

Gilbert, AZ · On-site

$115K - $135K/yr

As the IT Manager - US, you will run day-to-day U.S. IT operations and serve as the missing ... service delivery trends. • Practical improvements in automation, staffing alignment, vendor ...

Socket.dev

Manager, Information Technology

Gilbert, AZ · On-site

$115 - $135/hr

As the IT Manager - US, you will run day-to-day U.S. IT operations and serve as the missing ... service delivery trends. * Practical improvements in automation, staffing alignment, vendor ...

PalAmerican Security

IT Manager

Phoenix, AZ

$80K/hr

Join PalAmerican as a talented IT Manager and lead the delivery and support of cutting-edge technology services across multiple US locations. This full-time, on-site position offers a fun ...

PalAmerican Security

IT Manager

Phoenix, AZ · On-site

$80K/hr

Lead and manage IT service delivery across all US operations, ensuring reliable and customer-focused support * Oversee IT infrastructure, including networks, servers, cloud services, and ...

Meriton

Sr. Manager, IT Field Solutions

Phoenix, AZ

... Sr. Manager, IT Field Solutions Reports to: VP, Infrastructure and Operations FLSA Status ... Responsibilities Field Technician Support & Service Delivery * Lead the IT Field Solutions team ...

Trico Electric Cooperative

Manager IT/ AI

Marana, AZ · On-site

$105K - $130K/yr

Oversee daily IT operations, including help desk performance, end‑user support, incident resolution, and overall service delivery in alignment with service level objectives. * Manage the ...

Velocity Technologies

Project Manager, IT

Tempe, AZ · On-site

$80 - $110/hr

IT Project Manager drives client projects from scope to closure, including onboarding workstreams ... Understanding of MSP services, Microsoft 365, network, endpoint, and backup project realities. #J ...

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All JobsIt Service Delivery JobsManager It Service Delivery JobsManager It Service Delivery Jobs in Arizona

Manager It Service Delivery information

See Arizona salary details

$27K

$87.5K

$149.6K

How much do manager it service delivery jobs pay per year?

As of Sep 6, 2026, the average yearly pay for manager it service delivery in Arizona is $87,541.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,000.00 and $119,300.00 per year, depending on experience, location, and employer.

What does a Manager IT Service Delivery do?

A Manager IT Service Delivery oversees the delivery of IT services within an organization, ensuring that technology systems and support meet business needs. They manage teams responsible for IT support, service management, and incident resolution, while maintaining service quality and efficiency. Their role often includes developing service strategies, monitoring performance metrics, and collaborating with other departments to address technology requirements. Strong communication and leadership skills are essential for coordinating between technical teams and business stakeholders.

What are the key skills and qualifications needed to thrive as a Manager IT Service Delivery, and why are they important?

To thrive as a Manager IT Service Delivery, you need strong leadership skills, a deep understanding of IT service management frameworks (such as ITIL), and experience in overseeing technology operations, often supported by a bachelor's degree in IT or related fields. Familiarity with ITSM tools like ServiceNow or BMC Remedy and certifications such as ITIL Foundation or PMP are commonly required. Exceptional communication, problem-solving, and stakeholder management skills help drive team performance and client satisfaction. These abilities are crucial for ensuring seamless IT service delivery, minimizing downtime, and aligning IT strategy with business objectives.

What are some common challenges faced by a Manager IT Service Delivery, and how can they be addressed?

A Manager IT Service Delivery often encounters challenges such as managing stakeholder expectations, ensuring consistent service quality, and coordinating cross-functional teams. Balancing the needs of end users with organizational objectives can be demanding, especially when resources are limited or priorities shift rapidly. Successful managers address these challenges by implementing robust communication channels, establishing clear service level agreements (SLAs), and fostering a culture of continuous improvement within their teams. Proactively identifying bottlenecks and leveraging IT service management frameworks like ITIL can also help streamline processes and enhance overall service delivery.

What is the difference between Manager It Service Delivery vs Service Desk Manager?

AspectManager It Service DeliveryService Desk Manager
Primary FocusOversees end-to-end IT service delivery, ensuring client satisfaction and service qualityManages the service desk team, focusing on incident resolution and user support
CertificationsITIL, PMP, Service Management certificationsITIL, HDI, Service Desk certifications
Work EnvironmentClient-facing, strategic planning, cross-department coordinationHelp desk operations, team management, technical support
Industry UsageCommon in managed services, IT consulting, enterprise ITPrevalent in corporate IT support, internal IT departments

The Manager It Service Delivery role focuses on overall service quality and client satisfaction across multiple IT services, while the Service Desk Manager concentrates on managing the help desk team and resolving user issues. Both roles require ITIL knowledge and relevant certifications but differ in scope and daily responsibilities.

What are popular job titles related to Manager It Service Delivery jobs in Arizona?

For Manager It Service Delivery jobs in Arizona, the most frequently searched job titles are:

What job categories do people searching Manager It Service Delivery jobs in Arizona look for?

The top searched job categories for Manager It Service Delivery jobs in Arizona are:

What cities in Arizona are hiring for Manager It Service Delivery jobs?

Cities in Arizona with the most Manager It Service Delivery job openings:

Manager It Service Delivery jobs near you
Infographic showing various Manager It Service Delivery job openings in Arizona as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 16% Part Time, 2% Temporary, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $87,541 per year, or $42.1 per hour.

IT Service Manager

Palmetto Technology Group

Tucson, AZ • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 11 days ago

Job description

Who we are
COURSER is a partnership platform that helps technology service companies identify and take the next step in growth. Our organization has a strong company culture built on our values of Teamwork, Service, Growth-Minded, Trust, and Innovative. Our team dedicates their time working together to provide phenomenal experience for our customers. Be ready to join a fast-paced, ever-evolving IT company that is bringing on new customers and team members to continue strong growth into the future.
Manager, Services
We are looking for a highly skilled and experienced MSP Services Manager to lead and oversee the delivery of IT services in a Managed Service Provider (MSP) environment. This role is pivotal in ensuring exceptional client satisfaction, efficient operations, and continuous improvement of service delivery processes. The MSP Services Manager will manage technical teams, oversee projects, and maintain strong client relationships.
Key Responsibilities:
  • Lead, mentor, and manage technical teams, including IT support, systems engineers, and NOC staff
  • Set performance goals, conduct regular evaluations, and foster professional development
  • Ensure the team operates collaboratively, meeting SLAs (Service Level Agreements) and KPIs.
  • Oversee the end-to-end delivery of IT services, ensuring high-quality and timely support
  • Act as an escalation point for critical technical issues and guide teams in resolving complex problems.
  • Develop and enforce processes for incident management, problem resolution, and change management.
  • Serve as the primary contact for key clients, ensuring their needs are understood and addressed.
  • Regularly meet with clients to review service performance, discuss improvements, and identify opportunities.
  • Build and maintain strong, trust-based relationships with clients.
  • Monitor and optimize service delivery workflows to improve efficiency and effectiveness
  • Implement and manage tools and systems (e.g., PSA and RMM platforms) to enhance operations
  • Ensure compliance with industry standards, security protocols, and regulatory requirements.
  • Collaborate with senior leadership to define and implement service delivery strategies.
  • Identify opportunities for new services and enhancements to meet client needs.
  • Stay informed about industry trends and emerging technologies to ensure competitive offerings.
  • Oversee and coordinate IT projects, including deployments, migrations, and upgrades
  • Work closely with project managers to ensure projects are delivered on time and within scope
  • Monitor progress, address risks, and communicate updates to clients and stakeholders.
  • Track and analyze service delivery metrics, such as uptime, resolution times, and customer satisfaction.
  • Generate reports for internal use and client reviews, providing actionable insights.
  • Use data to identify trends, recurring issues, and opportunities for improvement.

Key Qualifications:
  • 5+ years of experience in IT service management, preferably in an MSP environment.
  • 2+ years in a leadership or managerial role.
  • Proven track record of managing technical teams and delivering IT services at scale.
  • Strong understanding of IT infrastructure, including networking, servers, virtualization, and cloud platforms.
  • Familiarity with ITSM tools (e.g., ConnectWise, Autotask, ServiceNow) and RMM solutions.
  • Knowledge of cybersecurity best practices and compliance standards
  • Strong leadership and team management abilities
  • Excellent communication and client relationship management skills
  • Analytical mindset with a focus on problem-solving and continuous improvement.
  • Ability to prioritize and manage multiple responsibilities in a fast-paced environment.

Preferred Experience:
  • Experience with ConnectWise
  • ITIL Foundation or higher.
  • CompTIA Network+/Security+.
  • Microsoft Certified: Azure Administrator Associate or similar.
  • Cisco CCNA or higher.

What we do for you
At COURSER we prioritize our employees' personal and professional development, offering best in class training, mentorship, and opportunities for growth through our self-promotion paths. We encourage innovation and challenging the status quo. With teams across the country, we have a wealth of knowledge and a team that is eager to share and grow together.
Benefit Highlights
  • Competitive benefits package, including medical, dental, vision, and life insurance
  • 401k match
  • Unlimited Approved PTO after one year (2 weeks your first year)
  • 10 Holidays including your Birthday and a Floating Holiday!
  • Gym reimbursement
  • Amazon Prime reimbursement
  • 40 Hours for Volunteer Time
  • Paid Maternity and Paternity leave
  • Paid certifications
  • Learning and development programs
Courser is an equal opportunity employer. Applications are considered for positions without regard to veteran status, uniformed service member status, race, creed, color, religion, gender, gender identity, sex, sexual orientation, citizenship status, national origin, marital status, age, physical or mental disability, genetic information, caregiver status or any other category protected by applicable federal, state, or local laws.

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