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Manager It Business Operations Jobs in Raleigh, NC

First Citizens Bank

Manager IT

Raleigh, NC · On-site

Overview First Citizens is seeking an experienced IT Manager - Global Command Center to lead a team ... operations across all lines of business. The manager will oversee daily operations, workforce ...

First Citizens Bank

Manager IT

Raleigh, NC · On-site

Overview First Citizens is seeking an experienced IT Manager - Global Command Center to lead a team ... operations across all lines of business. The manager will oversee daily operations, workforce ...

First Citizens Bank

Manager IT

Raleigh, NC · On-site

Overview First Citizens is seeking an experienced IT Manager - Global Command Center to lead a team ... operations across all lines of business. The manager will oversee daily operations, workforce ...

UNC-Chapel Hill

Senior IT Business Analyst

Chapel Hill, NC · On-site

$73K - $97K/yr

  • Medical

  • Life

  • Retirement

  • PTO

The Enterprise Applications (EA) Senior IT Business Analysis (BA) performs work that consists of ... BAs at this level apply project management methodology as required to ensure delivery of effective ...

ACA Group

Manager, IT Security

Durham, NC · Hybrid

  • Medical

  • Dental

  • Retirement

  • PTO

In the role of IT Security Manager, you will lead the security team and be responsible for ... Participate in the design and implementation of disaster recovery and business continuity to ensure ...

Ask IT consulting

Curam Business Analyst

Durham, NC

Ask IT is a minority-owed enterprise; it has been founded on providing the highest quality possible ... This position will be responsible for managing IBM Curam business analysis work or projects with ...

Diversified Services Network, Inc.

IT Project Manager

Cary, NC · Hybrid

$91K - $107K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

IT Project Manager IT Delivery | Azure DevOps | Digital Operating Model Full-Time | Hybrid (2-3 ... You will work with internal customers and teams across various business units and facilities ...

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All JobsIt Business Operations JobsManager It Business Operations JobsManager It Business Operations Jobs in Raleigh, NC

Manager It Business Operations information

See Raleigh, NC salary details

$34.5K

$87K

$151.6K

How much do manager it business operations jobs pay per year?

As of Aug 12, 2026, the average yearly pay for manager it business operations in Raleigh, NC is $87,020.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,200.00 and $106,400.00 per year, depending on experience, location, and employer.

How does a Manager IT Business Operations typically collaborate with other departments to drive organizational objectives?

A Manager of IT Business Operations frequently works cross-functionally with departments like finance, HR, and project management to ensure that IT initiatives align with broader business goals. This role often involves coordinating meetings, translating technical requirements into business terms, and facilitating communication between technical teams and stakeholders. Building strong relationships across departments is key, as it helps to streamline processes, address challenges proactively, and ensure that IT resources are used efficiently to support company objectives.

What is the difference between Manager It Business Operations vs Business Analyst?

AspectManager It Business OperationsBusiness Analyst
Required CredentialsBachelor's degree in IT, Business, or related field; often certifications like PMP or ITILBachelor's degree in Business, IT, or related field; certifications like CBAP or PMI-PBA are common
Work EnvironmentOversees IT operations, manages teams, and aligns IT services with business goalsAnalyzes business processes, gathers requirements, and recommends solutions to improve efficiency
Employer & Industry UsageUsed in organizations with significant IT infrastructure, including tech, finance, and healthcareCommon in consulting firms, corporate business units, and IT departments

The Manager It Business Operations focuses on managing IT services and aligning technology with business strategies, while the Business Analyst concentrates on analyzing business needs and recommending improvements. Both roles require strong communication skills and understanding of business processes, but their core responsibilities differ significantly.

What are the key skills and qualifications needed to thrive as a Manager IT Business Operations, and why are they important?

To thrive as a Manager IT Business Operations, you need expertise in IT management, business process optimization, and a relevant degree such as in computer science or business administration. Familiarity with IT service management tools (like ServiceNow), enterprise resource planning (ERP) systems, and certifications such as ITIL or PMP are highly valued. Strong leadership, strategic thinking, and effective communication are essential soft skills for managing teams and aligning IT initiatives with business goals. These capabilities ensure efficient operations, drive organizational growth, and enable seamless collaboration across departments.

What is a Manager IT Business Operations?

A Manager of IT Business Operations oversees the daily activities and strategic planning of an organization's information technology (IT) department. They bridge the gap between IT and business, ensuring that technology initiatives align with organizational goals. Their responsibilities include managing budgets, streamlining processes, supervising staff, and implementing IT solutions to improve efficiency and productivity. They also work closely with other departments to identify technology needs and deliver effective IT services.
What are popular job titles related to Manager It Business Operations jobs in Raleigh, NC? For Manager It Business Operations jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Manager It Business Operations jobs in Raleigh, NC look for? The top searched job categories for Manager It Business Operations jobs in Raleigh, NC are:
Manager It Business Operations jobs near you
Infographic showing various Manager It Business Operations job openings in Raleigh, NC as of August 2026, with employment types broken down into 87% Full Time, and 13% Contract. Highlights an 100% In-person job distribution, with an average salary of $87,020 per year, or $41.8 per hour.

Manager IT

First Citizens Bank

Raleigh, NC • On-site

Full-time

Posted 26 days ago

First Citizens Bank rating

7.4

Company rating: 7.4 out of 10

Based on 106 frontline employees who took The Breakroom Quiz

109th of 171 rated banks

Job description

Overview

First Citizens is seeking an experienced IT Manager – Global Command Center to lead a team of operators responsible for the monitoring, execution, and support of critical processing activities across the enterprise. This frontline management role provides leadership for a technology  operations team supporting distributed and mainframe environments that are critical to operations across all lines of business. 

The manager will oversee daily operations, workforce management, incident response, batch scheduling and execution, service restoration activities, operational readiness, and continuous process improvement. This role collaborates closely with infrastructure, application support, engineering, cybersecurity, and business stakeholders to ensure the reliable delivery of enterprise processing services while maintaining compliance with banking and regulatory requirements. 

As part of a larger 24x7 global support organization, this position is expected to foster operational excellence, drive service reliability, and maintain a culture focused on customer service, accountability, and continuous improvement. 


Responsibilities

Operational Leadership 

  • Lead and develop a team of critical processing operators supporting 24x7 enterprise production operations. 
  • Manage staffing, scheduling, shift coverage, workload distribution, and operational readiness. 
  • Ensure timely execution of batch workloads across distributed and mainframe platforms. 
  • Monitor production environments and oversee critical processing activities to ensure adherence to service level agreements (SLAs). 

Production Operations Management 

  • Oversee enterprise batch job execution and exception management. 
  • Ensure successful daily processing of critical banking, financial, and business application workloads. 
  • Coordinate recovery efforts during production incidents, outages, and disaster recovery events. 
  • Partner with application, infrastructure, database, and network teams to resolve complex production problems. 
  • Ensure operational procedures, runbooks, and process documentation remain current and accurate. 
  • Participate in audits and support evidence collection for operational controls. 
  • Enforce change management and operational governance processes. 

Team Leadership and Development 

  • Provide coaching, mentoring, performance management, and career development for team members. 
  • Conduct hiring, onboarding, training, and succession planning activities. 
  • Promote a culture of accountability, collaboration, continuous learning, and operational excellence. 
  • Foster strong partnerships across global support teams and business stakeholders. 

ojects to provide insight on end-user needs. Keeps abreast of industry trends. Identifies and holds accountable vendors in support of system updates and maintenance.


Qualifications

Bachelor's Degree and 6 years of experience in Applications development, applications analysis or systems engineering OR High School Diploma or GED and 10 years of experience in Applications development, applications analysis or systems engineering

Experience 

  • Experience supporting 24x7 production operations environments. 
  • Experience managing enterprise batch processing across distributed and/or mainframe systems. 
  • Experience leading incident response and service restoration activities within mission-critical environments. 

Required Technical Skills 

  • Enterprise batch scheduling and workload automation platforms 
  • Mainframe operations including z/OS environments and batch processing concepts. 
  • Distributed systems operations including Linux, Windows Server, and enterprise applications. 
  • Production monitoring and event management tools. 
  • Understand and drive ITSM processes. 
  • Understanding of file transfer technologies, job scheduling dependencies, and enterprise processing workflows. 
  • Experience in large scale project management impacting batch and mainframe technology development. 

Required Leadership Skills 

  • Team leadership and employee development. 
  • Operational decision-making under pressure. 
  • Strong organizational and prioritization skills. 
  • Effective conflict resolution and problem-solving abilities. 
  • Strong verbal and written communication skills. 
  • Stakeholder management and executive communication capabilities. 

Preferred Qualifications 

Experience 

  • Experience within the financial services, banking, or highly regulated industry. 
  • Experience working within geographically dispersed or global support teams. 
  • Experience leading technology modernization and automation initiatives. 

Preferred Technical Skills 

  • Control-M administration and scheduling experience. 
  • IBM z/OS, JES2/JES3, TSO, SDSF, JCL, and related mainframe technologies. 
  • Enterprise monitoring platforms such as Splunk, Moogsoft, Dynatrace, AppDynamics, SolarWinds, or similar tools. 
  • ServiceNow or other ITSM platforms. 
  • Familiarity with DevOps, Site Reliability Engineering (SRE), and platform operations concepts. 

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

Qualifications:

Bachelor's Degree and 6 years of experience in Applications development, applications analysis or systems engineering OR High School Diploma or GED and 10 years of experience in Applications development, applications analysis or systems engineering

Experience 

  • Experience supporting 24x7 production operations environments. 
  • Experience managing enterprise batch processing across distributed and/or mainframe systems. 
  • Experience leading incident response and service restoration activities within mission-critical environments. 

Required Technical Skills 

  • Enterprise batch scheduling and workload automation platforms 
  • Mainframe operations including z/OS environments and batch processing concepts. 
  • Distributed systems operations including Linux, Windows Server, and enterprise applications. 
  • Production monitoring and event management tools. 
  • Understand and drive ITSM processes. 
  • Understanding of file transfer technologies, job scheduling dependencies, and enterprise processing workflows. 
  • Experience in large scale project management impacting batch and mainframe technology development. 

Required Leadership Skills 

  • Team leadership and employee development. 
  • Operational decision-making under pressure. 
  • Strong organizational and prioritization skills. 
  • Effective conflict resolution and problem-solving abilities. 
  • Strong verbal and written communication skills. 
  • Stakeholder management and executive communication capabilities. 

Preferred Qualifications 

Experience 

  • Experience within the financial services, banking, or highly regulated industry. 
  • Experience working within geographically dispersed or global support teams. 
  • Experience leading technology modernization and automation initiatives. 

Preferred Technical Skills 

  • Control-M administration and scheduling experience. 
  • IBM z/OS, JES2/JES3, TSO, SDSF, JCL, and related mainframe technologies. 
  • Enterprise monitoring platforms such as Splunk, Moogsoft, Dynatrace, AppDynamics, SolarWinds, or similar tools. 
  • ServiceNow or other ITSM platforms. 
  • Familiarity with DevOps, Site Reliability Engineering (SRE), and platform operations concepts. 

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

Education:UNAVAILABLEEmployment Type: FULL_TIME

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