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Manager Information Technology Jobs in Puerto Rico

MY WIRELESS

IT Specialist

Guaynabo, PR

$12 - $16/hr

This role may assist with Level 2 issues and project work only under the guidance and oversight of the IT Manager or senior IT staff . The position does not independently own advanced troubleshooting ...

My Wireless

IT Specialist

Guaynabo, PR · On-site

$12 - $16/hr

This role may assist with Level 2 issues and project work only under the guidance and oversight of the IT Manager or senior IT staff . The position does not independently own advanced troubleshooting ...

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Manager Information Technology information

What is the difference between Manager Information Technology vs Network Administrator?

AspectManager Information TechnologyNetwork Administrator
CertificationsITIL, PMP, CISSP, CompTIA Security+CCNA, CompTIA Network+, Cisco certifications
Work EnvironmentOversees IT teams, strategic planning, project managementMaintains and manages network infrastructure, troubleshooting
Employer & Industry UsageUsed across industries for IT leadership rolesCommon in organizations with complex network needs

The Manager Information Technology typically has broader responsibilities, focusing on strategic planning, team management, and overseeing IT projects. In contrast, a Network Administrator concentrates on maintaining and troubleshooting network systems. Both roles require relevant certifications and are vital in supporting organizational IT infrastructure, but they differ in scope and daily tasks.

What are some common challenges faced by Information Technology Managers, and how can they be addressed?

Information Technology Managers often encounter challenges such as balancing project deadlines with resource constraints, staying updated with rapidly changing technologies, and ensuring robust cybersecurity measures. Proactive communication with stakeholders, ongoing professional development, and fostering a collaborative team environment can help address these issues. Additionally, setting realistic expectations and prioritizing tasks based on business needs are key strategies for overcoming common hurdles in this leadership role.

What are the key skills and qualifications needed to thrive as a Manager Information Technology, and why are they important?

To thrive as a Manager Information Technology, you need a solid background in IT infrastructure, project management, and leadership, often supported by a degree in computer science or information systems. Familiarity with enterprise software, network security, cloud platforms, and certifications like PMP or ITIL are typically expected. Strong communication, problem-solving, and team-building abilities set standout IT managers apart. These skills and qualifications ensure effective oversight of technology initiatives, alignment with business goals, and seamless team performance in a rapidly evolving field.

What does a Manager of Information Technology do?

A Manager of Information Technology (IT) oversees the planning, coordination, and direction of IT-related activities within an organization. They are responsible for ensuring that the company’s technology infrastructure is secure, reliable, and meets business needs. This role typically involves managing IT staff, setting IT policies, implementing new systems, and troubleshooting technical issues. IT Managers also work closely with other departments to align technology strategies with organizational goals and often manage budgets and vendor relationships.
What are the most commonly searched types of Information Technology jobs in Puerto Rico? The most popular types of Information Technology jobs in Puerto Rico are:
What job categories do people searching Manager Information Technology jobs in Puerto Rico look for? The top searched job categories for Manager Information Technology jobs in Puerto Rico are:
What cities in Puerto Rico are hiring for Manager Information Technology jobs? Cities in Puerto Rico with the most Manager Information Technology job openings:
Manager Information Technology jobs near you
IT Specialist

IT Specialist

MY WIRELESS

Guaynabo, PR

$12 - $16/hr

Full-time

Posted 8 days ago

My Wireless rating

2.5

Company rating: 2.5 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

Job description

Position Summary

The IT Support Specialist I – Retail (Level 1) is an entry-level IT support role responsible for providing first-level technical support to My Wireless AT&T retail locations. This position focuses on basic troubleshooting, ticket intake, issue triage, and escalation, while also gaining exposure to IT projects and higher-level support activities under direct supervision.

This role may assist with Level 2 issues and project work only under the guidance and oversight of the IT Manager or senior IT staff. The position does not independently own advanced troubleshooting, system configuration, vendor management, or infrastructure decisions.

Essential Job Duties and ResponsibilitiesLevel 1 Ticket Support & Issue Triage (Primary Responsibility)
  • Serve as the first point of contact for IT support tickets submitted by retail locations.
  • Perform Level 1 troubleshooting using documented procedures, knowledge base articles, and checklists.
  • Accurately document issues, troubleshooting steps, and resolutions in the ticketing system.
  • Identify when issues exceed Level 1 scope and escalate appropriately.
  • Follow defined SLAs, escalation paths, and prioritization guidelines.
Assisted Level 2 Support (Under IT Manager Oversight)
  • Assist with Level 2 troubleshooting activities as assigned and supervised by the IT Manager or senior IT staff.
  • Support diagnostics and remediation efforts for more complex issues after initial triage.
  • Perform tasks such as testing, validation, documentation, or implementation support without independent ownership.
  • Use Level 2 exposure as a learning opportunity to build technical skills.
Project Support & Implementation Assistance
  • Participate in IT projects such as system rollouts, upgrades, store openings, or equipment refreshes under IT Manager direction.
  • Assist with project-related tasks including preparation, deployment support, testing, and documentation.
  • Follow established project plans, timelines, and change management processes.
  • Does not act as a project owner or lead.
Hardware & Peripheral Support (Level 1 / Assisted Level 2)
  • Perform basic troubleshooting and setup for store hardware and peripherals.
  • Assist with hardware replacement and deployment using predefined configurations.
  • Support higher-level hardware troubleshooting only with supervision.
Network & Internet Support (Basic / Assisted)
  • Perform basic connectivity checks and validation steps.
  • Assist with ISP or aggregator ticket coordination.
  • Support additional diagnostics or remediation steps as directed.
  • No independent network configuration authority.
UCaaS / VoIP, Printer & CCTV Support (Level 1 / Assisted)
  • Perform basic troubleshooting and verification steps.
  • Assist with provisioning, replacements, or testing as directed.
  • Escalate complex issues or perform assisted troubleshooting with oversight.
System Access & User Support
  • Handle basic access requests such as password resets and access verification.
  • Assist with access provisioning tasks with proper approvals.
  • Support audits or access reviews as requested.
  • High school diploma or equivalent required
  • IT coursework, certification, or training preferred

Experience:

  • 0–1 years of IT support or helpdesk experience preferred

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