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Technology Manager Jobs in Puerto Rico (NOW HIRING)

My Wireless

IT Specialist

Guaynabo, PR · On-site

$12 - $16/hr

This role may assist with Level 2 issues and project work only under the guidance and oversight of the IT Manager or senior IT staff . The position does not independently own advanced troubleshooting ...

MY WIRELESS

IT Specialist

Guaynabo, PR

$12 - $16/hr

This role may assist with Level 2 issues and project work only under the guidance and oversight of the IT Manager or senior IT staff . The position does not independently own advanced troubleshooting ...

Weil Group, Inc

IT Director

Hatillo, PR · On-site

$120 - $150/hr

Manage technology-related capital expenditures and operating budgets. Manufacturing Systems & Plant Technology * Oversee Manufacturing Execution Systems (MES), machine integrations, and production ...

Weil Group, Inc

IT Director

Hatillo, PR · Hybrid

Manage technology-related capital expenditures and operating budgets. Manufacturing Systems & Plant Technology * Oversee Manufacturing Execution Systems (MES), machine integrations, and production ...

Weil Group, Inc.

IT Director

Hatillo, PR · On-site

Key Responsibilities Strategic Leadership & Program Management • Develop and execute a multi-year technology roadmap aligned with corporate goals and manufacturing strategy. • Lead a portfolio of ...

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Technology Manager information

What is a technology manager?

A Technology Manager is a professional responsible for overseeing the planning, implementation, and maintenance of an organization's technology systems and infrastructure. They lead teams of IT professionals, manage technology projects, and ensure that technology solutions align with business goals. Technology Managers also evaluate and recommend new technologies, manage budgets, and enforce security policies to keep systems secure and efficient. Their role is crucial in helping organizations leverage technology to improve productivity and achieve strategic objectives.

What is a technology manager?

Technology managers oversee the use and implementation of technology within their organization. This job involves monitoring other IT workers and supervising all technical projects. Typical duties include selecting the computer systems to be used and overseeing installation and implementation. You also manage the troubleshooting of hardware and software. This career requires a bachelor’s or master’s degree in computer science, information technology, or a related field. Additional qualifications include communication skills and management experience.

What skills and qualifications are needed to thrive as a technology manager?

To thrive as a Technology Manager, you need a solid background in IT infrastructure, project management, and leadership, often supported by a degree in computer science or information technology. Familiarity with project management tools (like Jira or Trello), cloud platforms, and certifications such as PMP or ITIL are frequently required. Strong communication, problem-solving, and team-building abilities help a Technology Manager navigate complex projects and lead diverse technical teams. These skills are crucial for delivering technology solutions efficiently, ensuring project success, and fostering innovation within organizations.

How does a technology manager typically collaborate with cross-functional teams within an organization?

Technology Managers play a pivotal role in bridging the gap between technical teams and other departments such as product management, operations, and executive leadership. They regularly participate in meetings to align technology initiatives with business goals, facilitate communication between software developers and stakeholders, and help prioritize project timelines based on organizational needs. Effective collaboration often involves translating complex technical information into actionable items for non-technical team members, ensuring that projects move forward smoothly and meet strategic objectives.

What is the difference between Technology Manager vs IT Project Manager?

AspectTechnology ManagerIT Project Manager
Primary FocusOversees overall technology strategy and infrastructureManages specific IT projects and deliverables
Required CredentialsBachelor's or master's in IT, Computer Science, or related fields; certifications like PMP or CISSPBachelor's in IT, Computer Science, or related; PMP or similar project management certifications
Work EnvironmentLeadership roles in tech departments, strategic planningProject teams, deadlines, and deliverables management
Industry UsageCommon in tech companies, large organizationsCommon across various industries for project execution

While both roles require IT knowledge and certifications, a Technology Manager focuses on strategic technology oversight, whereas an IT Project Manager concentrates on managing specific projects. The former shapes technology direction, the latter ensures project completion within scope and time.

More about Technology Manager jobs

What are the most commonly searched types of Technology jobs in Puerto Rico?

The most popular types of Technology jobs in Puerto Rico are:

What job categories do people searching Technology Manager jobs in Puerto Rico look for?

The top searched job categories for Technology Manager jobs in Puerto Rico are:

What cities in Puerto Rico are hiring for Technology Manager jobs?

Cities in Puerto Rico with the most Technology Manager job openings:

Technology Manager jobs near you
Infographic showing various Technology Manager job openings in Puerto Rico as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 12% Part Time, 2% Temporary, and 1% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution.

IT Specialist

My Wireless

Guaynabo, PR • On-site

$12 - $16/hr

Full-time

Re-posted 29 days ago

My Wireless rating

2.5

Company rating: 2.5 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

Job description

Position Summary
The IT Support Specialist I - Retail (Level 1) is an entry-level IT support role responsible for providing first-level technical support to My Wireless AT&T retail locations. This position focuses on basic troubleshooting, ticket intake, issue triage, and escalation, while also gaining exposure to IT projects and higher-level support activities under direct supervision.
This role may assist with Level 2 issues and project work only under the guidance and oversight of the IT Manager or senior IT staff. The position does not independently own advanced troubleshooting, system configuration, vendor management, or infrastructure decisions.
Essential Job Duties and Responsibilities
Level 1 Ticket Support & Issue Triage (Primary Responsibility)
  • Serve as the first point of contact for IT support tickets submitted by retail locations.
  • Perform Level 1 troubleshooting using documented procedures, knowledge base articles, and checklists.
  • Accurately document issues, troubleshooting steps, and resolutions in the ticketing system.
  • Identify when issues exceed Level 1 scope and escalate appropriately.
  • Follow defined SLAs, escalation paths, and prioritization guidelines.
Assisted Level 2 Support (Under IT Manager Oversight)
  • Assist with Level 2 troubleshooting activities as assigned and supervised by the IT Manager or senior IT staff.
  • Support diagnostics and remediation efforts for more complex issues after initial triage.
  • Perform tasks such as testing, validation, documentation, or implementation support without independent ownership.
  • Use Level 2 exposure as a learning opportunity to build technical skills.
Project Support & Implementation Assistance
  • Participate in IT projects such as system rollouts, upgrades, store openings, or equipment refreshes under IT Manager direction.
  • Assist with project-related tasks including preparation, deployment support, testing, and documentation.
  • Follow established project plans, timelines, and change management processes.
  • Does not act as a project owner or lead.
Hardware & Peripheral Support (Level 1 / Assisted Level 2)
  • Perform basic troubleshooting and setup for store hardware and peripherals.
  • Assist with hardware replacement and deployment using predefined configurations.
  • Support higher-level hardware troubleshooting only with supervision.
Network & Internet Support (Basic / Assisted)
  • Perform basic connectivity checks and validation steps.
  • Assist with ISP or aggregator ticket coordination.
  • Support additional diagnostics or remediation steps as directed.
  • No independent network configuration authority.
UCaaS / VoIP, Printer & CCTV Support (Level 1 / Assisted)
  • Perform basic troubleshooting and verification steps.
  • Assist with provisioning, replacements, or testing as directed.
  • Escalate complex issues or perform assisted troubleshooting with oversight.
System Access & User Support
  • Handle basic access requests such as password resets and access verification.
  • Assist with access provisioning tasks with proper approvals.
  • Support audits or access reviews as requested.

  • High school diploma or equivalent required
  • IT coursework, certification, or training preferred

Experience:
  • 0-1 years of IT support or helpdesk experience preferred

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