Manager Hub Operations Jobs in Illinois (NOW HIRING)

Do you want to join a team where the mission is meaningful, the challenges are complex, and you can directly see the results of your hard work? Lundbeck is a global biopharmaceutical company focusing exclusively on brain health. With more than 70 years of experience in neuroscience, we are committed to improving the lives of people with neurological and psychiatric diseases. Lundbeck employees are inspired and driven by our purpose to advance brain health and transform lives. Join us on our journey of growth!
SUMMARY
The VP Site of Care Strategy & Operations will be a visible commercial and operational leader responsible for developing and executing strategies that support appropriate site-of-care readiness, operational excellence, timely patient access to therapy, and operational execution of hub, including co-pay, case management and reimbursement support capabilities. This role will lead cross-functional efforts to understand and address barriers across the treatment journey, including coordination among key stakeholders including patients, prescribing HCPs, and specialty infusion providers.
This position will establish the strategic direction for site-of-care initiatives through insight generation, market analysis, operational assessment, and cross-functional planning. The role will be responsible for evolution of Lundbeck's existing Vyepti Infusion Network (VIN) and span a broad range of sites of care, which may include health systems, neurology practices, ambulatory infusion centers, hospital outpatient departments, specialty infusion providers or alternative sites of care (ASOCs).
The VP Site of Care Strategy & Operations will be accountable for building a scalable, compliant, and operationally effective site-of-care strategy that supports provider education, care coordination, operational readiness, and patient access. The role requires strong commercial judgment, external partner management, vendor oversight, and the ability to lead complex initiatives in a highly regulated environment.
Key Responsibilities
Site of Care and Hub Strategy

• Lead the development and execution of a multi-year site-of-care strategy designed to support appropriate access, operational readiness, and a consistent treatment experience with focus on evolution of existing Vyepti Infusion Network (VIN).
• Identify, prioritize, and address operational barriers that may affect speed to therapy, site readiness, care coordination, and treatment continuity.
• Evaluate site-of-care strategy and operations based on objective factors such as geographic access, capacity, capabilities, patient and provider experience, payer considerations, quality standards, operational feasibility, and compliance requirements.
• Identify and align all required resources - internally and externally - to ensure effective and seamless achievement of goals, plans and critical initiatives
• Collaborate with marketing, market access, patient services, medical, legal, compliance, data analytics, and field leadership to align on a single site-of-care agenda.
• Translate site-of-care insights into strategic choices, operational priorities, and execution plans that support brand and franchise objectives in a compliant manner.

Site of Care and Hub Operations & Excellence

• Develop and maintain operating standards, playbooks, workflows, and governance processes that support effective coordination across sites of care and external service providers.
• Provide leadership and oversight of the operations team who oversee day-to-day tactics by establishing and monitoring program goals and key performance indicators to ensure effective functioning.
• Measure customer satisfaction with sites of care and patient support and propose solutions to make improvements where necessary (in consultation with Marketing and Sales)
• Lead initiatives focused on site readiness, education, infrastructure, operational consistency, and care pathway coordination.
• Identify opportunities to simplify or improve treatment-process steps, reduce operational friction, and support a more predictable patient and provider experience.
• Serve as a senior escalation point for site-of-care operational issues, working cross-functionally to resolve barriers efficiently and appropriately.
• Partner with data and analytics teams to identify trends, surface issues requiring intervention, and inform continuous improvement.

External Partner & Vendor Management

• Manage strategic relationships with appropriate external partners, vendors, and service providers involved in supporting site-of-care initiatives and ensuring cohesive approach to patient support.
• Leads the team responsible for leading vendor and business partner assessments, including RFP participation, selection input, onboarding, and ongoing oversight.
• Work with Legal, Compliance, Contracting, and Procurement to ensure external arrangements are structured and managed consistent with applicable laws, regulations, company policies, fair market value principles, and legitimate business needs.
• Leads the team responsible for monitoring external partner performance against contracted service obligations, operational standards, SLAs, and compliance requirements.
• Support disciplined governance forums with external partners focused on operational performance, service quality, issue resolution, and continuous improvement.

Commercial Leadership & Cross-Functional Execution

• Provide strategic direction and execution guidance for customer-facing teams as they engage appropriate stakeholders on site-of-care barriers, resources, education, and operational considerations.
• Lead complex and innovative projects in a fast-moving commercial environment, establishing vision, direction, priorities, and measurable execution milestones.
• Partner with internal stakeholders to develop solutions that support patient experience initiatives while maintaining appropriate separation from clinical decision-making and patient choice.
• Represent site-of-care strategy and performance to senior leadership, including insights, operational progress, risks, resource needs, and business implications.
• Exercise disciplined budget stewardship for site-of-care initiatives, ensuring resources are deployed against legitimate business needs, access objectives, operational priorities, and appropriate measurable outcomes.

Requirements

• Accredited bachelor's degree
• 12+ years in pharmaceutical, biotechnology, or healthcare
• 10+ Marketing, Market Access, Patient services, Specialty Care, Site-of-care Strategy, or related commercial leadership roles
• 5+ years of people leadership experience and developing high-performing teams
• Strong strategic leadership, with experience setting and executing multi-year commercial, access, or operational strategies.
• Demonstrated ability to lead complex cross-functional initiatives involving marketing, market access, patient services, field teams, legal, compliance, contracting, analytics, and external partners.
• Strong commercial and business acumen, with the ability to translate market and operational insights into strategic priorities and measurable execution plans.
• Experience driving a culture of continuous improvement by challenging existing processes, leveraging data and emerging technologies, and implementing innovative solutions that enhance patient experience and operational performance
• Ability to operate effectively in a highly regulated environment and apply sound judgment when working with external stakeholders, customer-facing teams, and service providers.
• Demonstrated ability to lead through influence across a matrixed organization and influence senior internal and external stakeholders, including external vendors and business partners
• Excellent problem-solving, prioritization, and operational leadership capabilities.

Preferences

• Accredited MBA or Master's Degree
• Experience supporting launch readiness or growth initiatives in complex specialty markets.
• Experience with CNS or Neurology
• Experience with Specialty Infusion Provider or Alternate Site of Care channels
• Experience with physician administered specialty pharmaceutical products
• Advanced training in market access discipline, including strategies and tactics for launches, ongoing promotion, and loss of exclusivity
• Experience writing and executing contracts (payer and/or trade)
• Ideal candidate based in Deerfield, IL.

Travel Expectations

• Willingness/Ability to travel approximately 30% of the time is required. Travel is primarily domestic, but occasional international travel is required.
• If based remotely, additional travel will be required to Deerfield, IL, to meet the needs of the role and the business

The range displayed is a national range, and if selected for this role, may vary based on various factors such as the candidate's geographical location, qualifications, skills, competencies, and proficiency for the role. Salary Pay Range: $315,000 - $350,000 and eligibility for a 35% bonus target based on company and individual performance, and eligibility to participate in the company's long-term incentive plan. Benefits for this position include flexible paid time off (PTO), health benefits to include Medical, Dental and Vision, and company match 401k. Additional benefits information can be found on our site. Applications accepted on an ongoing basis.
Why Lundbeck
Lundbeck offers a robust and comprehensive benefits package to help employees live well and protect their health, family, and everyday life. Information regarding our benefit offering can be found on the U.S. career site.
Lundbeck is committed to working with and providing reasonable accommodations to disabled veterans and other individuals with disabilities during our employment application process. If, because of a disability, you need a reasonable accommodation for any part of the application process, please visit the U.S. career site.
Lundbeck is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status, and any other characteristic protected by law, rule, or regulation. Lundbeck participates in E-Verify.
About Lundbeck
At Lundbeck, our most important contribution is easing the burden of the millions of people living with brain disorders. Whether it is migraine, depression, or other brain disorders, patients, their carers, and society as a whole depend on us.
Through cutting edge science and strong partnerships, we develop and market some of the world's leading treatments, expanding into neuro-specialty and neuro-rare from our strong legacy within psychiatry and neurology.
The brain health challenge is real. Our commitment is real. Our impact is real.
About Lundbeck
At Lundbeck, our most important contribution is easing the burden of the millions of people living with brain disorders. Whether it is migraine, depression, or other brain disorders, patients, their carers, and society as a whole depend on us.
Through cutting edge science and strong partnerships, we develop and market some of the world's leading treatments, expanding into neuro-specialty and neuro-rare from our strong legacy within psychiatry and neurology.
The brain health challenge is real. Our commitment is real. Our impact is real.